Konferensartiklar

2024

  1. Abadzhiev, A. (2024). Managing business model innovation for sustainability transitions: The critical roles of values, knowledge and agency. Paper presented at the International Sustainability Transitions Conference (Early Career Researcher event), Oslo, Norge, 17-20 juni.
  2. Abadzhiev, A., Carlborg, P., & Sukhov, A. (2024). Exploring circular business model strategies and practices. Paper presented at the R&D Management Conference, Stockholm, Sverige, 17-19 juni.
  3. Abadzhiev, A., Carlborg, P., & Sukhov, A. (2024). Configuring Circular Business Models Strategies. Paper presented at the New Business Model Conference, Donostia, Spanien, 4-5 juli.
  4. Fombelle, P., Voorhees, C., Gustafsson, A., Witell, L . & Gustafsson, A. (2024). Strings attached: The Effects of Unconditional Gifts on Consumer-Retail Relationships. 13th SERVSIG 2024, Bordeaux, Frankrike, 5-8 juni, 2024.
  5. Gustafsson, A., Samuelsson, P. & Shams, P. (2024). Gigabytes and Shopping bags, unpacking the data driven retail adventure. 13th SERVSIG 2024, Bordeaux, Frankrike, 5-8 juni, 2024.
  6. H枚gberg, F., Jagstedt, S. & Netz, J. (2024). Organizational digital legacy in times of AI: A devil in disguise? R&D Management conference, 17-19 juni, Stockholm, Sverige.
  7. H枚gberg, F., Trischler, J., Jagstedt, S. & Netz, J. (2024). Suspicious eyes on the new kid on the block: How artificial intelligence (AI) affects the structure of interdependency of innovation in service ecosystems. Servsig, 6-8 juni 2024, Bordeaux, Frankrike.
  8. Jagstedt, S. & Fransson, M. (2024). Understanding Attention Dynamics in Public Service Systems: A case study on infrastructure development. Servsig, 6-8 juni 2024, Bordeaux, Frankrike.
  9. Jakobsson St酶re, S., W盲stlund, E., Tillfors, M., Anniko, M., Jacobson, K. & B盲ccman, C. (2024). SMS-coaching in a lifestyle change program within digital primary healthcare. Abstract accepted for Poster presentation at the 38th Annual Conference of the European Health Psychology Society, Sept 2-6, 2024, Cascais, Portugal
  10. Kaartemo, V., Anzivino, Sva虉rd, K. & Sarno, D. (2024). The role of technology in service transition, Servsig Conference, Servsig, 6-8 juni 2024, Bordeaux 2024.
  11. Karlsson, J. & Edlom, J. (2024). 听Navigating Towards Sustainable Consumption: Insights from a Popup Recycling Mall. Servsig, 6-8听 juni, Bordeaux, Frankrike
  12. Nilstomt, A., B盲ccman, C., Gustvsson, J. Beckman, L., & Nilsson, F. (2024). Deconstructing older adults鈥 physical activity: implication for health interventions. The 27th Nordic Congress of Gerontology in Stockholm, 12-14 juni, 2024
  13. Nilstomt, A., B盲ccman, C., W盲stlund, E., Gustavsson, J., Beckman, L., & Nilson, F. (2024). Promoting physical activity among older adults through a six-month pragmatic randomized experiment: mixed method study. 38th Annual Conference of the European Health Psychology Society, EHPS 2024, 3-6 September, Cascais, Portugal.
  14. Paas, A-C. (2024). Unveiling Service Sustainability: Probing the nexus of Consumer Behavior and Justifications in the Pursuit of Sustainable Services. 13th SERVSIG 2024, 5-8 juni 2024.听Bordeaux, Frankrike,
  15. Patricio, L. & Trischler, J. (2024). The role of living labs in shaping sustainability transitions through living labs. Servsig, 6-8 juni 2024, Bordeaux, Frankrike.
  16. Svensberg, L., Trischler, J., Matting J., W盲stlund, E. & Broden K. (2024). Initiating and Scaling Radical Innovations in Healthcare: Revisiting the Roles of Public Procurement and Transformative Innovation Policy in Sustainable Service Ecosystem Design. Eu-SPRI Conference 2024, Twente, Nederl盲nderna.
  17. Sv盲rd, K. (2024). Why are we not sustainable? A deep dive into systemic unsustainability, ECO Conference 2024.
  18. Trischler, J., R酶hneb忙k M., Edvardsson, B. & Tronvoll, B. (2024). The application of the public service ecosystem to study value creation in the public service context 鈥 A critical analysis. IRSPM Conference 2024, 16 - 18 April 2024, Tampere, Finland.
  19. Trischler, J., W盲stlund, E., Svensberg, L., Matting, J. & Broden K. (2024). Initiating and scaling radical innovations in healthcare 鈥 Revisiting the roles of public procurement and transformative innovation policy in service ecosystems. Servsig, 6-8 juni, 2024, Bordeaux, Frankrike.
  20. Vincent, P. & Jagstedt, S. (2024). Modular service provision in tourism: A ticket to ride? EurOMA, 1-3 juli, Barcelona, Spanien

2023

  1. Abadzhiev, A., Sukhov, A., & Johnson, M. (2023). Re-orientation of incumbents towards a circular economy: A perspective on creative accumulation. Paper presented at the New Business Model Conference, Maastricht, The Netherlands, 22-23 June.听听
  2. Ahlin, K. (2023). The Demonstration of a Tool for Self-Estimating Digital Competence.听Studies in Health Technology and Informatics,听302, 494-495.
  3. Ahlin, K., Kitkowska, A., & W盲stlund, E. (2023). IoT for Health and Well-being: A case study and call for action. In听Proceedings of the 16th International Conference on PErvasive Technologies Related to Assistive Environments,听465-467.听听
  4. Anzivino, A., Sv盲rd, K., & Sebastiani, R. (2023). Towards Sustainable Value Creation in the Beauty Service Ecosystem: Connecting Tensions and Systemic Sustainability Outcomes. Paper presented at the 8th Naples Forum on Service. Ravello, 6-9 June.
  5. Artusi, F., Sukhov, A., Sihvonen, A. & Gillier, T. (2023). Organization and management of a special session, Rethinking Idea Management: Creativity, front end of innovation and beyond, Innovation and Product Development Conference (IPDMC), Lecco, 7-9 June.
  6. Artusi, F., Biffi, A., & Bellini, E. (2023). Paper presentation: Between envisioning and embodiment: leveraging socio-cultural changes to innovate services, Innovation and Product Development Conference (IPDMC), Lecco, 7-9 June.
  7. Artusi, F., Bellis, P. & Verganti, R. (2023). Paper presentation: When products speak differently: giving new language to existing products, Innovation and Product Development Conference (IPDMC), Lecco, 7-9 June.
  8. Bergkvist, L.,听Ahlin, K., Humble, N., Mozelius, P., & Johansson, J. (2023). Redesigning Professional Development on Digital Transformation Using Andragogy as a Theoretical Lens. In:听Proceedings of the 22nd European Conference on e-Learning听(ECEL 2023), Pretoria, South Africa, October 26-27, 2023.听,听
  9. Bergkvist, L.听& Magnusson, M.听(2023). Digital Transformation Models: A Literature Review from an Agile Perspective. In proceedings of听the 2nd International Symposium on Digital Transformation, V盲xj枚, Linneaus University, Sweden, August 21-23, 2023.
  10. Bisceglia, F., Di Pietro, L., & Sebhatu, S.P. (2023). Transformative Change in a Sustainable Service Ecosystem the case of Albergo Diffuso, 8th Naples Forum on Service, Ravello,Italy, June 6-9.
  11. Braathen P. & Tronvoll B. (2023). Emerging and self-organizing service ecosystems, 8th Naples Forum on Service, Ravello, Italy, June 6-9.
  12. Brod茅n, K., Bergkvist, L, Humble, N,. Mozelius, P., & Johansson, J. (2023). Redesigning technology-enhanced professional development to facilitate lifelong learning. In:听Proceedings of the 16th annual International Conference of Education, Research and Innovation听 (ICERI2023), Sevilla, Spain, November 13-15, 2023.
  13. B盲ccman, C., Angulo, J., & W盲stlund, E. (2023).听Supercharging the service innovation process with data-driven analytics: A case study with YouTube content creators.听Paper presented at The 18th International Research Symposium on Service Excellence in Management, QUIS18, Hanoi, Vin University, Vietnam June 20- 23.
  14. Carrubbo, L., Polese, F. & Tronvoll, B. (2023). Discovering dynamic resiliency in organizations, Smart Service Summit: building resilience in a changing world, Smart Service Summit, Oracle, The Circle, Zurich Airport, October 27.
  15. Dehling, S. & Tronvoll, B. (2023). The role of resource asymmetry for value co-creation, 30th Frontiers in Service Conference, University of Maastricht, Maastricht, The Netherlands, June 16-18.
  16. Edlom, J. & Karlsson, J. (2023). Music events as social spaces and places. Presented at the International Interdisciplinary research conference Locating Media Industries: Cities, Spaces, Places at King鈥檚 College London (19-21 June, 2023).听
  17. Edvardsson B., Jaakkola E., Witell L., Baker J., Fehrer J., Guglielmetti Mugion R., Karpen I., Kowalkowski C., Patricio L., & Tronvoll B. (2023). Understanding transition towards a Sustainable Circular Economy through a service ecosystem lens, 8th Naples Forum on Service, Ravello, Italy, June 6-9.
  18. Ek, R., Larson, M., & Ooi, Can Seng (2023). The high-jacking of camp and frivolity in the Eurovision Song Contest events. 3rd Critical Tourism Studies 鈥 Asia Pacific, February 13-17, Hanoi, Vietnam.
  19. Fisk, R., Breitbarth, T., Enquist, B.,听 Gulotta, T.M., Renzi, M., Sebhatu, S.P., Tsiotsou, R., & Ungaro, V. (2023). Sustainable Communities During the Energy Crisis in the European Union: A Collaborative Advantage Approach, 30th Frontiers in Service Conference, University of Maastricht, Maastricht, The Netherlands, June 16-18.
  20. Gustafsson, A., & Paas, A-C. (2023). Service Experiences in the Phygital Arena.听Paper presented at the 8th听Naples Forum on Service. Ravello, 6-9 June.
  21. Hanssen M., S枚rhammar D., & Tronvoll B. (2023). Value-in-Recycling: A service ecosystems approach, 8th Naples Forum on Service, Ravello, Italy, June 6-9.
  22. Johansson Rehn, H., Olsson, L. E., & Friman, M. (2023). How to benefit from life events: Exploring the Framework of Routine Transitions in daily travel. ICEP, International Conference on Environmental Psychology, Aarhus Denmark, June 听20-23.
  23. Johansson Rehn, H., Olsson, L.E., & Friman, M. (2023). The ambiguous window of opportunity: (Why) not all change daily travel routines due to life events.听International Convention of Psychological Science (ICPS), Brussels, 9-11 March.
  24. Kabel, D., Jason, M., Olsson, J., Gremyr, I., Elg, M., & Witell, L. (2023). Will Self-monitoring Transform Healthcare? Using Institutional Theory to Understand an ongoing transformation in the Swedish Healthcare Service Ecosystem. In听Frontiers in Service 2023, Maastricht
  25. Karlsson, J., & Edlom, J. (2023). ABBA 鈥 Fr氓n Waterloo till Voyage.听Presented at the music research and business conference MIRAC by Stockholm University at the Royal College of Music, Stockholm (22-23 November, 2023).听
  26. Karpen, I.O. & Senova, M. (2023). Reconsidering (Service) Design in View of Systemic Challenges: Insights from a Quantum Theoretical Perspective, ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil,
  27. Kitkowska, A., & Ahlin, K. (2023). Improving Well-being in Schools - Lessons Learned from IoT Experts. To appear in proceedings from Medical Informatics Europe: Caring is Sharing - Exploiting Value in Data for Health and Innovation, G枚teborg, Maj, 2023.
  28. Kitkowska, A., & Ahlin, K. (2023). Improving Well-Being in Schools-Lessons Learned from IoT Experts.听Studies in Health Technology and Informatics,听302, 666-670.
  29. Kitkowska, A.,听Karegar, F., & W盲stlund, E. (2023). Share or Protect: Understanding the Interplay of Trust, Privacy Concerns, and Data Sharing Purposes in Health and Well-Being Apps.听CHItaly '23: Proceedings of the 15th Biannual Conference of the Italian SIGCHI Chapter, September 2023. Article 15听
  30. Kleinaltenkamp, M. Karpen, I.O., Danatzis, I. & Hill, T. (2023).听 The Crowd as a Sculpture 鈥 Curating Social Atmospheres in Berlin Music Clubs, Frontiers in Service Conference, Maastricht University, 15-18 June.
  31. Koskela-Huotari, K., Sv盲rd, K., Williams, H., Trischler, J. & Wikstr枚m F. (2023). Drivers and Hinderers of (Un)Sustainable Service: A Systems View. Paper presented at Frontiers in Service. Maastricht, 15-18 June.
  32. Larson, M. (2023). Market-making in Web3. Paper presented at Academy of Marketing Conference 2023 鈥 From Revolution to Revolutions. Birmingham, July 3-6, 2023.
  33. Larson, M., Lexhagen, M., 脰berg, C., & Ek, R. (2023). Virtual Tourism Eco-System Transformation. The 31st Nordic Symposium on Tourism and Hospitality Research, September 19-21, 2023, 脰stersund.
  34. Larson, M, Scander, H., 脰berg, C., Dahlgren, M., Davidsson, G., Hartman, A., Larsson, P., Rodin, L., & Thor茅n, A. (2023). Putting 麓fika麓 on the top of the agenda: Research and industrial opportunities. Paper presented at Stockholm Gastronomy Conference 2023, Stockholm, November 23-25.
  35. Larson, M. & 脰berg, C. (2023). Business Models at the Visioning Stage: Case Studies of Digital Wellness Ventures. Paper presented at the XXXIV ISPIM Innovation Conference, Ljubljana, Slovenia, June 4-7, 2023.
  36. Larson, M., & 脰berg, C. (2023).听Business modeling at the vision stage: Case-studies of digital wellness ventures. Manchester: The International Society for Professional Innovation Management (ISPIM). Manchester. Retrieved from
  37. Larson, M., & Reid, S. (2023). Health Passes and Tourism: Ticket to Freedom or Loss of Privacy? 3rd Critical Tourism Studies- Asia Pacific, February 13-17, Hanoi, Vietnam.
  38. Nichols, B., Ramos, E.M.S., Olsson, L. E., Jakobsson Bergstad, C., & Friman, M. (2023). Integration of public transport: A systematic literature review of the social impact of paratransit. The 12th Annual Swedish Transport Research Conference - STRC 2023, October 16-17, Stockholm, Sweden.
  39. Paas, A-C., & Gustafsson, A. (2023). (How) do governmental services promote sustainability? Paper presented at the 8th Naples Forum on Service. Ravello, 6-9 June.
  40. Renzi, M.F., Enquist, B., Breitbarth, T., Fisk, R.P., Gulotta, T.M., Sebhatu, S.P., Tsiotsou, R., Ungaro, V. (2023) 2023) Sustainable Communities: A Collaborative Advantage Approach for The EU Energy Crisis, 8th Naples Forum on Service, Ravello, Italy, June 6-9.
  41. Scander, H., Larson, M. and 脰berg, C. (2023). Swedish Fika 鈥 Much more than a cup of coffee, EuroCHRIE, Vienna.
  42. Scander, H., Larson, M., 脰berg, C., Yngve, A. &听 Almroth, S. (2023). Fika a new turn in Food studies 鈥 an unexplored Swedish meal practice, Food & Comm, 脰rebro.
  43. Sebhatu, S.P. & Enquist, B. (2023). Enabling Sustainable Business Practice through Symbiosis & Circularity: transformation to Regenerative Service ECO-System, 8th Naples Forum on Service, Ravello, Italy, June 6-9
  44. Sebhatu, S.P., Edvardsson, B. & Enquist, B. (2023). Circularity and Digital Transformation: Service Ecosystem Transformation towards a Circular Society, 30th Frontiers in Service Conference, University of Maastricht, Maastricht, The Netherlands, Juni 16-18
  45. Sebhatu, S.P., & Enquist, B., Fisk, R. & Hamdan, Q. (2023). Transforming service ethics through service responsibility: enabling well-becoming to serve human diversity, The 18th International Research Symposium on Service Excellence in Management (QUIS18), Hanoi, Vin University, Vietnam June 20-23, 2023.
  46. Sebhatu, S.P., Enquist, B. & Edvardsson, B. (2023). Circularity and Circular Economy: Agenda 2030 as Hypernorm for Service Ecosystem Transformation towards a Circular Society, The 18th International Research Symposium on Service Excellence in Management (QUIS18), Hanoi, Vin University, Vietnam June 20-23, 2023.
  47. Siltaloppi J., Vargo S. L., Chandler J., S枚rhammar D., & Tronvoll B. (2023). Beyond the dyad: a generalized triadic model for service research, 8th Naples Forum on Service, Ravello, Italy, June 6-9.
  48. Sk氓l茅n, P., Engen, M. & Jenhaug, L. (2023). Public service ecosystems as strategic action fields: Facilitating the understanding of conflicts in public service logic, International research society for public management conference, Budapest, April 3-5.
  49. Sk氓l茅n, P., & Trischler, J. (2023). Public services as practices: Towards a more nuanced theory and approach to public services and service innovation, International research society for public management conference, Budapest, April 3-5.
  50. Sukhov, A., Friman, M. & Olsson, L. E. (2023). Integrating PLS-SEM, NCA, and fsQCA to expand our analytical toolbox for deeper insights: A case of the aging population. The 12th Annual Swedish Transport Research Conference - STRC 2023, October 16-17, Stockholm Sweden.
  51. Sukhov, A. & Sihvonen A. (2023). Mixed Methods Research in Innovation Management Research.听 Innovation and Product Development Management Conference (IPDMC). June 7-9, Lecco, Italy.
  52. Sv盲rd, K., Gottfridsson, P., Camen, C. & Bergqvist, L. (2023). Understanding听Business听Model听Adaptation from a听Service听Ecosystem听Perspective: A听Longitudinal Multiple听Case听Study of听New Ventures. Paper presented at the 8th Naples Forum on Service. Ravello, 6-9 June.
  53. Tsiotsou, R., Breitbarth, T., Enquist, B., Fisk, R., Gulotta, T.M., Renzi, M. F., Sebhatu, S.P., & Ungaro, V. (2023). Sustainable Communities: The Role of Collaboration in Tackling the Energy Crisis in the European Union, The 18th International Research Symposium on Service Excellence in Management (QUIS18), Hanoi, Vin University, Vietnam June 20-23, 2023.
  54. Vien B. R., Tronvoll B., & Findsrud R. (2023). Digital Servitization for a Circular Manufacturing Industry, 10th International Conference on Business Servitization (ICBS 2023), Barcelona, November 9-10.
  55. Vien B. R., Tronvoll B., & Findsrud R. (2023). Digital servitization: decreasing usage of natural resources in service ecosystems, 8th Naples Forum on Service, Ravello, Italy, June 6-9.
  56. Willmott, T., Conduit, J., Karpen, I.O., Plewa, C., Kleinaltenkamp, M., & Jaakkola, E. (2023). Developing Collective Engagement for Social Purpose: The Role of Compassion within Connections among Market Actors, Frontiers in Service Conference, Maastricht University, 15-18 June.
  57. 脜kesson, M. &听L枚fberg, N. (2023). To make, shape and execute a servitization strategy: A strategy-as-practice approach. Spring Servitization Conference, Helsinki, 8-10 May.

2022

  1. Abadzhiev, A., Sukhov, A., & Johnson, M. (2022).Business model innovation for sustainability transitions: a case study from the wood construction industry. Business Model Conference. Lille, June.
  2. Abadzhiev, A., Sukhov, A., Sihvonen, A., & Johnson, M. (2022). Explaining the complexity of green innovation. IPDMC. Hamburg, July.
  3. Andresen, E., 脰berg, C., & Westergren, C. (2022). Implementation first 鈥 On the reverse order of public sector innovation processes. Paper presented at the IMP, Florence.
  4. Andresen, E., 脰berg, C., & Westergren, C. (2022). When the public sector copies the private sector麓s innovation processes: Orchestration of public sector innovation. Paper presented at the IMP Asia, Okinawa, Japan.
  5. Bergkvist, L. & Magnusson, M. (2022). Organising for digitalisation and digital transformation 鈥 Research directions in search for an agile approach. Extended abstract presented at International Conference on Organisational Learning, Knowledge and Capabilities (OLKC conference 2022), Trollh盲ttan, Sweden, September 7-9, 2022.
  6. Biffi, A., Artusi, F., Bellini, F. (2022) Categorizing innovation of meaning: scale development for the utilitarian, symbolic and emotional dimension. Innovation and Product Development Management Conference (IPDMC), July 17-20, Hamburg, Germany.
  7. Boudier, J., Sukhov, A., Le Masson, P., & Weil, B. (2022). The hidden designers: when idea evaluators act as defixating leaders. 15th International Paris Workshop of the Design Theory SIG of the Design Society. [Keynote speaker].
  8. B盲ccman, C., Kristensson, P., Bergkvist, L., & W盲stlund, E. (2022) 鈥滿otivational intermissions: Optimizing Fitness Technology for the Co-creation of Motivation鈥, In: Proceedings of the 17th International Research Symposium on Service Excellence in Management (Quis17), Valencia, Spain, January 12-14, 2022. 10 pages.
  9. Carlborg, P., Snyder, H. & Witell, L. (2022). Questioning the sustainability of sharing services: Who wins and loses, paper presented at The 17th International research symposium on service excellence in management (QUIS17) January 12th-14th, Valencia Spain.
  10. Di Pietro, L., Ungaro, V., Renzia, F. M., & Edvardsson, B. (2022). Transformative service research: The roles of volunteers in the healthcare sector, paper presented at The 17th International research symposium on service excellence in management (QUIS17) January 12th-14th, Valencia Spain.
  11. Edvardsson, B., & Tronvoll, B. (2022). A service ecosystem perspective on value-creating solutions, paper presented at The 17th International research symposium on service excellence in management (QUIS17) January 12th-14th, Valencia Spain.
  12. Edvardsson, B. & Tronvoll, B. (2022). A service ecosystem perspective on value-creating solutions for collaborating actors, 12th SERVSIG Conference, University of Strathclyde, Glasgow, UK, 16-18 June
  13. Edvardsson, B. & Tronvoll, B. (2022). Service ecosystem solutions - A service ecosystem perspective on solutions for collaborating actors, Forum on Markets and Marketing, Helsinki, Finland 12-15 June
  14. Edvardsson, B. & Tronvoll, B. (2022). Service Management, FEKIS - F枚reningen F枚retagsekonomi i Sverige, M盲lardalens universitet, V盲ster氓s, Sweden, 19-20 October
  15. Falk,听P., R枚hle,听T.,听Mius, I., and Sch盲fer, M. (2022).听Action Research in Critical Data Studies. How Impact Assessments of Data &听AI Projects Capture and Shape Data Practices in Government Organisations. Findings from the Netherlands, Germany and Sweden.听9th European Communication Conference, 19-22 October,听Aarhus, Denmark.
  16. Fyrberg Yngfalk, A. & Felleson,M.(2022). Abuse in the moment of truth? The reproduction of sexual harassments in Nordic service consumption contexts鈥 GENMAC, Stockholm.
  17. Fyrberg Yngfalk, A. & Felleson,M.(2022). Experiences of Workplace Violence: The Reproduction of Consumer Violence in Nordic Service Management, GWO (Gender Work and Organiszation), Bogota
  18. Fyrberg Yngfalk, A. & Felleson,M.(2022). The reproduction of gender inequalities at work: consumer abuse towards frontline service workers, G22 Nationell Genusforskning, 果冻传媒 university.
  19. Gebert-Persson, S., Lundberg, H., & 脰berg, C. (2022). Networks of networks - the liability of relationships in a Merger and Acquisition process. Paper presented at the IMP, Florence.
  20. Gustafsson, A. & Shams, P. (2022). Digitalization as a means of quantifying in-store behavior. 听8th NRWC, Tampere University, Tampere, Finland, 8-10 November
  21. Hassel, J-E. Entrepreneurship in system - Poster presentation. RENT XXXVI (Research in Entrepreneurship and Small Business), Naples, Italy - November 17-18, 2022
  22. Huck, J., Sukhov, A., Sihvonen, A., Netz., J., Olsson, L.E. (2022) Idea Refinement During Screening. Innovation and Product Development Management Conference (IPDMC), July 17-20, Hamburg, Germany
  23. Kitkowska, A., H枚gberg, J., & W盲stlund, E. (2022). Barriers to a Well-Functioning Digital Market: Exploring Dark Patterns and How to Overcome Them. Proceedings of the 55th Hawaii International Conference on System Sciences.
  24. Kitkowska A., H枚gberg, J., & W盲stlund, E. (2022). Online Terms and Conditions: Improving User Engagement, Awareness, and Satisfaction through UI Design. ACM CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems.
  25. Kowalkowski, C., Tronvoll, B., Sorhammar, D., & C., Skylar, A. (2022) Digital servitization: How data-driven services drive transformation, the 55th Hawaii International Conference on System Sciences; Virtual Event, Hawaii International Conference on System Sciences - HICSS, Maui Hawaii 4-7 January
  26. Larson, M., Samuelsson, P. & Davoudi, S. (2022). Digital Wellness Business Models: A Consumer Data Privacy Perspective. The 17th International Research Symposium on Service Excellence in Management (QUIS17), January 12-15, 2022, Valencia, Spain.
  27. Larson, M. (2022). Fika as Destination Marketing. Tore Wretman Symposium 2022, November 1-2, Stockholm, Sweden.
  28. Leite, E., Linton, G., 脰berg, C., & Rag茅n, A. (2022). Sense making and utilisation of university-industry interaction. Paper presented at the MIRAI 2.0 Research and Innovation, IEAG, Kyushu University, Japan.
  29. Mehran, J., Kristensson, P., & Witell, L. 听Customer-centric approach of innovation measurement in B2B: a framework development. ISPM Innovation Conference. Copenhagen, June 2022.
  30. Mehran, J., Kristensson, P. Customer-centric approach of B2B innovation in guest-oriented services. ICTSR Tourism and Social Research Conference. Ukulhas, August 2022.
  31. Paas, A-C., Fyrberg-Yngfalk, A., Kristensson, P., & Sk氓l茅n, P. (2022). Responsibilization of service consumers 鈥 a literature review.听听Extended abstract presented at QUIS-17 (the 17th international research symposium on service excellence in management), January 12-14, Valencia, Spain.
  32. Pilawa, J., Valtakoski, A. & Witell, L. (2022). I see what you did there: Do consumers perceive actual service innovations as innovative?, 12th SERVSIG Conference, University of Strathclyde, Glasgow, UK, 16-18 June.
  33. Rag茅n, A., Leite, E., Linton, G., 脰berg, C. (2022).听Utilisation: Sensegiving, sensemaking and sensedrifting in the university-society interaction.听The 26th Nordic Workshop on Interorganisational Research. Kolding, Denmark.
  34. Rag茅n, A., Leite, E., Linton, G., & 脰berg, C. (2022a). Sensemaking,sensegiving and sensedrifting in the university-innovation ecosystem. Paper presented at the IMP, Florence.
  35. Rag茅n, A., Leite, E., Linton, G., & 脰berg, C. (2022b). Shooting next to the target? 鈥 Balancing stakeholder goals in university knowledge/technology transfer. Paper presented at the NFF Nordic Academy of Management, 脰rebro.
  36. R枚hle,听T., Falk.,听P., Mius, I., and Sch盲fer, M.听(2022).听Analysing Data Power through Participatory Observation: A Call to Action, Data Power 2022 Conference, , 22-24 June, Bremen, Germany
  37. Salomonson, N. and Echeverri, P. (2022). Embodied interaction in service production: extending the current understanding of disabling marketplaces. Frontiers in Service Conference 2022, Boston, June 23-26, 2022
  38. Skylar, A., Sorhammar, D., Kowalkowski, C., & Tronvoll, B. (2022). Digital Servitization: A Customer-Facing Perspective - QUIS17, The 17th International Research Symposium on Advancing Service Research and Practice, January 12-15, Polytechnic University of Valencia (UPV), Valencia, Spain.
  39. Sukhov, A., Olsson, L.E., Friman, M. (2022) Advancing analytical methods in accessibility research: Complementing PLS-SEM with set-theoretic techniques, 28th Recent Advances in Retailing and Consumer Science Conference, July 23-26, Baveno, Italy
  40. Trischler, J. Arsenovic, J., Falk, P., and Westman Trischler, J. (2022). Finding frontline heroes with the users' help 鈥 A field study in the social service context, SERVSIG Conference, Glasgow, Scotland, 16-18 June.
  41. Trischler, J. and Svensson P. (2022). Citizens as an innovation source in sustainability transitions 鈥 linking the directionality of innovations with the locus of the problem in transformative innovation policy, Open and User Innovation Conference, Zurich, Switzerland, 20-23 June 2022.
  42. Tronvoll, B. & S枚rhammar, D. (2022). A research agenda for a circular economy: A service ecosystems perspective, Forum on Markets and Marketing, Helsinki, Finland 12-15 June.
  43. Vien, B. R., Tronvoll, B. & Findsrud, R.(2022). Service ecosystem drivers impact on firms鈥 decisions to pursue digital servitization, 12th SERVSIG Conference, University of Strathclyde, Glasgow, UK, 16-18 June.
  44. Witell, L., Snyder, H. & Gustafsson (2022). Dishonesty in Service Encounters: Comparing Employee and Customer perspectives on Lying Behavior, 12th SERVSIG Conference, University of Strathclyde, Glasgow, UK, 16-18 June.
  45. Witell, L., Snyder, H. & Gustafsson (2022). Lying behavior in service encounters: In the eyes of the beholder. Frontiers in Service Conference 2022, Boston, June 23-26, 2022.
  46. W盲stlund, E., B盲ccman, C., Bergkvist, L., & Kristensson, P. (2022). 鈥漃ersonalized digital services to promote healthy behavior changes鈥, The 17th International Research Symposium on Service Excellence in Management (Quis17), Valencia, Spain, January 12-14.
  47. 脜kesson, M., L枚fberg, N., & Witell, L. (2022). Digital service innovation practices for service growth. Proceedings of the Spring Servitization Conference. May 9-10, Florence, Italy .
  48. 脜kesson, M., L枚fberg, N., & Tronvoll, B. (2022). Value creation in a digital service ecosystem. Proceedings of the 9th International Conference on Business Servitization. November 17-18, Malaga, Spain.
  49. 脰berg, C. (2022). How do we comprehend networks in mergers and acquisitions?听 鈥 A co-citation analysis. Paper presented at the IMP, Florence.
  50. 脰berg, C. (2022). Acquiring new business models. Paper presented at the eM&Ai, Toulouse.
  51. 脰berg, C. (2022). Acquisitions of innovative firms in an ecosystem context. Paper presented at the eM&Ai, Toulouse.

2021

  1. Abadzhiev, A., Sukhov, A., & Johnson, M. (2021). From value chain to a business ecosystem: Transitioning towards sustainability in the construction sector. Oral presentation at the digital R&D Management Conference, 6 - 8 July 2021.
  2. Abadzhiev, A., Sukhov, A., & Johnson, M. (2021). How business model innovation enhances engineering wood technology towards sustainability transitions. Oral presentation at the digital ISDRS Conference, 13 - 15 July 2021.
  3. Abadzhiev, A., Sukhov, A., & Johnson, M. (2021). Business models for system change or how to enhance transitions towards sustainability: A case study from the wood construction value chain. Presented at NBM Conference 2021, 9-11 June, online ()
  4. Alaqra, A.S., & Kitkowska, A. (2021). Impact of Intrinsic Factors and COVID-19 Pandemic on the Use of Technology. Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems.
  5. Edvardsson, B., & Tronvoll, B. (2021). Servitization challenges in transforming service ecosystems: An empirical analysis of firms鈥 responses and a conceptual framework, Naples Forum on Service, Carpi, Italy, September 6-9.
  6. Edlom, J., Karlsson, J., &听 Ryan Bengtsson, L. (2021).听Musikbranschen: utmaningar och l枚sningar i pandemins sp氓r. Oral presentation at the MIRAC music conference, Stockholm听1-2 december.
  7. Friman, M. & Olsson, L. E. (2021). Perceptions of safety during the pandemic.听 Presentation at Nationella Transportforskningskonferensen. 19-20 October 2021. (
  8. Hassel, J-E., Bj枚rkman, H., 脰berg, C., & Gottfridsson, P. (2021). Venture builders: New kids on the venture creation block, Presented at 22nd CINet conference, September 13-15, 2021.
  9. L盲ttman, K. Olsson, L. E., Waygood, E.O.D., & Friman, M. (2021). Nowhere to Go - How Older People Perceive Their Travel during COVID-19. Poster presentation at the virtual International Conference on Transport & Health, 14-30 June 2021.
  10. L盲ttman, K., Friman, M., & Olsson, L.E. (2021). Kvalitativ och kvantitativ analys av 盲ldres vardagsresor och m枚jligheten att leva det liv de vill. Oral presentation at Transportforum, January 13-14, 2021.
  11. Olsson, L. E., Friman, M., L盲ttman, K., & Guyader, H. (2021). Sam氓kning:
    Personliga motiv och upplevd tillg盲nglighet. Presentation vid Transportforum2021,13-14 januari.
  12. Salomonson, N., Echeverri, P., & Fellesson, M. (2021). Patient involvement through appHealth encounters 鈥 the effects on healthcare professionals鈥 role. Presented at Frontiers in Service Conference, July 9-10, 2021, Online
  13. Waygood, E.O.D., Boisjoly, G., Manaugh, K., Sener, I.N., Wang, B., Sun, Y., Friman, M., & Olsson, L. E., (2021). Do you miss your friends? Life satisfaction during the second wave of Covid-19. Oral presentation at the virtual International Conference on Transport & Health, 14 - 30 June 2021.
  14. 脰berg, C., Geissinger, A., & Nykvist, R. (2021). Managers, Minds and Machines in the Age of Artificial Intelligence, 鈥淏est Paper Award鈥, Academy of Management Proceedings, 13120.

2020

  1. Abadzhiev, A., Johnson, M., & H枚gstr枚m, C. (2020). Bioeconomy-based transformations enhanced by Business Model Innovations. Presented at 2020 DRUID PhD Academy Conference, January 16-17, Odense, Denmark.
  2. Ali, M.M., Karlsson, J., & Sk氓l茅n P. (2020). How Has Digitalisation Transformed Value Creation in the Music Industry? 11th Vienna music business research days on 鈥渆merging music markets鈥, 21-23 September, Vienna (on-line conference).
  3. Arsenovic, J., Edvardsson, B., Tronvoll, B., & Gruber, T. (2020). The Influence of Collaborative Judgement on Customer鈥檚 Service Recovery Experience, ServSig - American Marketing Association International Service Research Conference at University of Brisbane, Australia, July 9-12.
  4. As鈥檃d, N., Patricio, L., Koskela-Huotari, K., &听Edvardsson, B. (2020). Examining the Service Ecosystem Dynamic: A Systematic Literature Review. Presented at the Virtual Edition of the Forum on Markets and Marketing 2020, September 8-9.
  5. Colurcio, M,. Carida, A., Edvardsson, B., & Pastore, A. (2020). Orchestrating mullti-actor collaboration in service ecosystems, 21st CINet conference on 鈥淧ractiding Continuous Innovation in Digital Ecosystems, 20-22 September, Milano.
  6. Edlom, J., & Karlsson, J. (2020). Hang with me Fandom, brandom and the experiences and motivations of music fans. 11th Vienna music business research days on 鈥渆merging music markets鈥, 21-23 September, Vienna (on-line conference).
  7. Edlom, J. & Karlsson, J. (2020).听鈥淜eep the Fire Burning: 鈥淯nderstanding Hierarchies of Music Fandom and the Motivations of Superfans鈥,听presenterad p氓 konferensen: "Complexity, hybridity, liminality: Challenges of researching contemporary promotional cultures" som h枚lls p氓 London School of Economics and Political Science.
  8. Kitkowska, A., Warner, M., Shulman, Y., W盲stlund, E., & Martucci, L. A. (2020). Enhancing Privacy through the Visual Design of Privacy Notices: Exploring the Interplay of Curiosity, Control and Affect. In听Sixteenth Symposium on Usable Privacy and Security ({SOUPS} 2020)听(pp. 437-456).
  9. Kitkowska, A., Shulman, Y., Martucci, L. A., & W盲stlund, E. (2020, September). Facilitating Privacy Attitudes and Behaviors with Affective Visual Design. In听IFIP International Conference on ICT Systems Security and Privacy Protection听(pp. 109-123). Springer, Cham.
  10. Kitkowska, A., W盲stlund, E., & Martucci, L. (2020). (In) escapable Affect? Exploring Factors Influencing Privacy-Related Behavioral Intentions. In听53rd Hawaii International Conference on System Sciences (HICSS), Jan 07-10, 2020, Maui, Hawaii, United States of America听(pp. 4112-4121).
  11. Koskela-Huotari, K., Ali, M.M., & Trischler, J. (2020). The Service Ecosystem 鈥 Its Origin and Comparability with other Ecosystem Concepts. Presented at the Virtual Edition of the Forum on Markets and Marketing 2020, September 8-9.
  12. Koskela-Huotari, K., Kaartemo, V., & Sk氓l茅n, P. (2020). From Service Exchange to Service Flow: Conceptualization and Implications. Presented at the Digital MASHIN MOVE 2020 Colloquium, June 21-23.
  13. Nariswari, A., Koskela-Huotari, K., & Palo, T. (2020). Practices as Institutional Fractals: Exploring the Maintenance of Fika in and through Swedish Lagom. Presented at the Virtual Edition of the Forum on Markets and Marketing 2020, September 8-9.
  14. Rosenbaum, M. S., Friman, M., Otterbring, T., & Contreras, G. (2020). Wegman鈥檚 Effect: When customers receive relational and restorative benefits. Presentation at the 2020 AMA Winter Academic Conference, San Diego, Feb 14-16.
  15. Toth, Z., Kowalkowski, C., Skylar, A., Sorhammar, D., Tronvoll, B., & Wirths, O. (2020). A Paradox Theory Approach to Tensions in Digital Servitization: The Case of the Aerospace and Maritime Industries, The Spring Servitization Conference ; Virtual Event, Aston Business School, Birmingham, UK, September 14-16.
  16. Tronvoll, B., & Edvardsson, B.听(2020).听Explaining how Platforms Foster Innovation in Service Ecosystems, Article presented at HICSS (Hawaii International Conference on System Sciences) 2020, Maui Hawaii, January 7-10.
  17. Tronvoll, B., & S枚rhammar, D. (2020). Making order out of chaos: A system view on the emergence, Forum on Markets and Marketing: Virtual Edition at Alto University, Finland, September 8-15.
  18. Tronvoll, B., & S枚rhammar, D. (2020). A system view on market shaping through strategy work, 7th Market Shaping Special Interest group - MASHIN MOVE 2020 Colloquium, Freie Universit盲t Berlin, Germany, June 22-23, Zoom.
  19. Vink, J., Aguirre, M., Koskela-Huotari, K., Patri虂cio, L. & Sangiorgi, D. (2020). Designing for Intentional Emergence within Collectives. Presented at the Virtual Edition of the Forum on Markets and Marketing 2020, September 8-9.
  20. W盲stlund, E., B盲ccman, C., & Bergkvist, L. (2020). 鈥滻ndividualized SMS communication as means for supporting health behavior change鈥, presented at the 6th annual digital health conference Behaviour change for health: new and emerging science and technologies, CBC online conference 2020, September 16-18.

2019

  1. Andersson, P. A., N枚jd, S., Otterbring, T., Westman, J., and W盲stlund, E. (2019). The how, what and why of digitalizing physical retail spaces.听 QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, 2019.
  2. Arsenovic, J., Edvardsson, B., Gruber, T., and Tronvoll, B. (2019). Customer voicing behavior and justice evaluation in co-recovery Encounters - QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, 果冻传媒, Sweden.
  3. B盲ccman, C., and听Bergkvist, L. (2019). Welfare technology and user experience: A study of seniors' expectations on and first impression of a robotic shower. Proceedings of the 52nd Hawaii International Conference on System Sciences, Honolulu, Hawaii, USA: University of Hawaii at Manoa , 2019, s. 4297-4306.
  4. Chen, T., 听Dodds, S., Finsterwalder, J. and Witell, L. (2019). Mine, yours or ours: Psychological ownership in the co-creation of wellbeing in healthcare. QUIS 16 The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, 果冻传媒, Sweden.
  5. Ciasullo, Douglas, Maione, and Tronvoll, B. (2019). Elements and trends of service innovation context: an action research to investigate the role of technologies within B2B market - 6th Naples Forum on Service - University of Naples Federico II, Naples, Ischia, Italy, June 4-7.
  6. Dehling (2019). Theorizing on resource integration. Paper presented at Naples Forum on Service. 4-7 June 2019, Ischia, Italy.
  7. Dehling (2019). Organizing Scaling-up: A Service Ecosystem Perspective. Paper presented QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, 果冻传媒, Sweden.
  8. Dehling (2019). Context Matters 鈥 Towards a dynamic perspective on resource integration. Presented at Swedish Graduate School MIT - Spring conference. 27-29 March, 果冻传媒, Sweden.
  9. Dehling, S., Edvardsson, B., Tronvoll, B. (2019). Coordinating Resource Integration under uncertainty: A Signaling Perspective. Presented at Swedish Graduate School MIT - Annual Conference. 21-23 October, Uppsala, Sweden.
  10. Dekeyser, A., Verhulst, N., Gustafsson, A., Shams, P., and Vanvaerenbergh, Y. (2019). Neuroscience in Service Research: An Overview and Discussion of Its Possibilities. Paper presented at Frontiers in Service, 18-21 July 2019, Singapore, Singapore.
  11. Engen, M., Fransson, M., Quist J. and Sk氓l茅n, P. (2019). Why do public service fail? A study of value co-destruction in public services. PUBSIC, January 24-26, Milano, Italy.听
  12. Enquist, B. and Sebhatu, S.P. (2019).听Agenda 2030 for challenge-driven transformative change in a service ecosystem:Innovation, sustainability, and quality improvement for societal practice in urban regions, QMOD, 13-15 October, Krakow, Poland.
  13. Findsrud, R., Tronvoll, B. (2019). Measuring Resource integration and its impact on resource integration Performance - QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, 果冻传媒, Sweden.
  14. Friman, M., Maier, R., and听Olsson, L. E. (2019). Behavioral Motivation in a Temporary Free Public Transport Campaign. Paper presented at the 26th International Conference on recent advances in retailing and services science, July 8-11, Talinn, Estonia.
  15. Glaa,B., Witell, L. and Gebauer, H. (2019). Winning the service market when the core product technologies are changing. Proceedings of the SSC 2020, Link枚ping, Sweden.
  16. Gustavsson, T.,听and听Bergkvist, L. (2019). Perceived Impacts of Using the Scaled Agile Framework for Large-Scale Agile Software Development, in proceedings of the 28th ISD 2019, Toulon, France, August 28-30.
  17. Helkkula, A., Kowalkowski, C., and Tronvoll, B. (2019). Archetypes of service innovation: implications for sustainable development goals - QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, 果冻传媒, Sweden.
  18. Karlsson, J., Koskela-Huotari, K., Kristensson, P., Netz, J., Valtakoski, A. and听Witell, L.听(2019). Swedish Innovation Index. QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, 果冻传媒, Sweden.
  19. Karlsson, J. and 脜kesson, M. (2019) Frontline employee test-driving roles in practices 鈥 a service innovation perspective, Frontiers in service conference, July 18-21, Singapore, Singapore.
  20. Koskela-Huotari, K. and Vink, J. (2019). Social structures as design听materials: The iceberg framework of service听ecosystem design. The听2019 Naples Forum on Service, June 4-7, Ischia, Italy.
  21. L盲ttman, K.听(2019). Perceived Accessibility and sustainable travel. 2nd research and innovation week, Stellenbosch South Africa, May 6-10, 2019.
  22. L盲ttman, K., Friman, M., and听Olsson, L.E. (2019). Upplevd tillg盲nglighet n盲r resm枚jligheten begr盲nsas till h氓llbara alternativ. Transportforum Link枚ping, Januari 2019.
  23. L盲ttman, K., Friman, M., Olsson, L. E. and听Fujii, S. (2019). Perceived Accessibility, Satisfaction with Daily Travel and Life Satisfaction among Elderly. Presentation p氓 8:e nationella konferensen i Svensk transportforskning, oktober, Link枚pings universitet, Link枚ping.
  24. L盲ttman, K., Friman, M., and Olsson, L.E. Perceived Accessibility if the private car is no longer an option. Paper presented at Thredbo16, Singapore, August 24-30, 2019.
  25. L枚fberg, N., Magnusson, P., Odhe, JE., Sihvonen, A., and 脜kesson, M. (2019). Servitization, how? Different routes to take. Servitization Conference, Link枚ping 13-15 May.
  26. Mysen, T., and Tronvoll, B. (2019) Customer experience and engagement in (digitalized) music channels: An exploratory examination, AIMAC International Conference on Arts and Cultural Management, Venice, Italy, June 23-26.
  27. Olsson, L. E., Friman, M., L盲ttman, K. and Fujii, S. (2019). Public Transport Use, Experiences, and Life Satisfaction. Poster presented at the Global Public Transport Summit, Stockholm 9-12 Juni.
  28. Olsson, L., and听Friman, M. (2019). Vad avg枚r om man sam氓ker eller inte? Transportforum 2019, Januari 9-10.
  29. Orsingher, C., Robinson, S., Alkire, L., De Keyser, A., Giebelhausen, M., Papamichail, N., Shams, P., and听Mohamed, S. (2019). Authentic or Counterfeit Service? A Framework on the Complexity of AI Enabled Service Encounters. Paper presented at QUIS 16, 10-13 June 2019, 果冻传媒, Sweden.
  30. Orsingher, C., Robinson, S., Alkire, L., De Keyser, A., Giebelhausen, M., Papamichail, N., Shams, P., and听Mohamed, S. (2019). Authentic or Counterfeit Service? A Framework on the Complexity of AI Enabled Service Encounters. Paper presented at Frontiers in Service, 18-21 July 2019, Singapore, Singapore.
  31. Otterbring, T., Wu, F. and Kristensson, P. (2019). Physical Proximity as Pleasure or Pain? Examining the Impact of Salesperson-Consumer Proximity on Consumers鈥 Purchase Behavior. Accepted for presentation at QUIS 16, in 果冻传媒, Sweden, June 10-13th.
  32. Pareigis, J. and Netz, J. (2019). Idea management - Development of a student-centred and open digital learning environment, ICDE Lillehammer Lifelong Learning Summit 2019.
  33. Pettersson, Per (2019). The Social Construction of 鈥淩eligion鈥 and 鈥淯niversal鈥 Human Rights鈥 a critical sociological analysis. The 35th Conference of the International Society for the Sociology of Religion - SISR, 9-12 July 2019, Barcelona, Spain.Rosenbaum, M. S., Friman, M., Otterbring, T., and Contreras, G. (2019). The Wegman鈥檚 Effect: Restorative QUIS16 June 10-13, 2019 in 果冻传媒, Sweden.
  34. R酶henb忙k, M. & Engen, M. (2019). Travelling and translation of ideas. A study in dementia care. QUIS 16, 果冻传媒, Sweden, June 10-13th.
  35. Sebhatu, S.P., and Enquist, B. (2019). Re-thinking Transformative change for business societal practice, The 7th International Symposium on Marketing Ethics and Corporate Social Responsibility, 07th- 09th April, 果冻传媒, Sweden.
  36. Sebhatu, S.P., and Enquist, B. (2019) Sharing Information on our First Progress Report 2017-18, for Principles of Responsible Management Education (PRME), 果冻传媒 Business School PRME office, 果冻传媒, Sweden.
  37. Sebhatu, S.P., Enquist, B., and Bimpli, I. (2019). Transformation Agenda and Sustainability Innovation for societal transformation through sustainable business practices, Macromarketing Conference, 26-29th June, Cleveland, Ohio.
  38. Sebhatu, S.P., Enquist, B. and Bimpli, I. (2019). The role of agenda 2030 for Transformative change of business societal practice, The 6th Responsible Management Education Research Conference, 9 September 鈥 3 October 2019 at J枚nk枚ping International Business School, Sweden.
  39. Sebhatu, S.P., Enquist, B. and Edvardsson, B. (2019). Transformation Agenda for societal transformation through sustainable business practices, FEKIS Conference, 15-17 oktober, G盲vle, Sweden.
  40. Sihvonen, A., L枚fberg N., Magnusson, P., Odhe, J., and 脜kesson, M. (2019). Servitization as a system of interconnected problem-solving cycles, QUIS 16 Conference, June 19-21, 果冻传媒, Sweden.
  41. Sk氓l茅n, P. and Karlsson, J. (2019). Learning to Participate in Service Ecosystems: A Study of Music Actors, QUIS 16, 果冻传媒, Sweden, June 11-13.
  42. Toth, Z., Kowalkowski, C., Skylar, A.,听Sorhammar, D., Tronvoll, B.,听and Wirths, O.听(2019). Digital Servitization Through the Lenses of Paradox Theory 鈥 The Evidence of Tensions From the Aerospace and Maritime Industries, Spring Servitization Conference, Link枚ping, Sweden, May 13-15.
  43. Trischler, J.,听Dietrich, T.,听 and听Rundle-Thiele, S. (2019). A co-design framework for public service design. PUBSIC, 23-25 January, Milano, Italy.
  44. Trischler, J.,听Johnson, M., and Kristensson, P. (2019). How the service ecosystems lens supports valuable user innovations. 10th Naples Forum on Service, 4-7 June, Ischia, Italy.
  45. Trischler, J.,听Svensson P., and Kristensson P. (2019). Innovation policy for Agenda 2030 鈥 Are user innovators included? 17th International Open and User Innovation Conference, 8-10 July, Utrecht, Netherlands.
  46. Trischler, J.,听Westman, J.,听Olsson, L.E. and Magnusson, P. (2019). EMPA - A group-based crowdsourcing platform for healthcare innovation. QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, 果冻传媒, Sweden.
  47. Tronvoll, B., Kowalkowski, C., Skylar, A., and S枚rhammar, D. (2019) Digital servitization among service ecosystem actors, 6th Naples Forum on Service - University of Naples Federico II, Naples, Ischia, Italy, June 4-7.
  48. Vink,. J., Koskela-Huotari, K., Tronvoll, B., Edvardsson, B., and Wetter-Edman, K. (2019). Extending the understanding of service design 鈥 From co-design to collective designing. QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, 果冻传媒, Sweden.
  49. Vink,. J. and Koskela-Huotari, K. (2019). Towards a More Nuanced Understanding of Institutional Change: Attending to the Unintentional Ways that Actors Affect Institutions. The 15th Workshop on New Institutionalism in Organization Theory, March 15-16, Uppsala, Sweden.
  50. Vink, J., Wetter-Edman, K., Koskela-Huotari, K. and Aguirre, M. (2019). Designerly Approaches to Shaping Social Structures. The 8th Relating Systems Thinking and Design Symposium,听 October 17-19, Chicago, USA.
  51. Waygood, E.O.D., Friman, M., Olsson, L. E., and听Taniguchi, A. (2019). Children鈥檚 virtual and face-to-face social interactions outside of school, Active Living Conference, February 17-20, Charleston, SC, USA.
  52. Waygood, E.O.D., Olsson, L. E., Taniguchi, A., and听Friman, M. (2019). Children鈥檚 independent mobility and social media use on face-to-face social interactions with friends TRB 2019 Annual Meeting Poster Presentation, 13-17 January Washington, USA.
  53. Westman, J., Otterbring, T. and W盲stlund, E. (2019). Age, polarization, and digitalization: younger consumers have more polarized perceptions regarding digitalization. 26th RARCS Conference. July 8-10, Tallinn, Estonia.
  54. Witell, L.,听Snyder, H.,听Gustafsson, A. and McColl-Kennedy, J. (2019). Is honesty always the best policy? The effects of lying to your customers. Proceedings of QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, 果冻传媒, Sweden.
  55. 脜kesson, M., L枚fberg N., Magnusson, P. Odhe, JE and Sihvonen, A.听 (2019). Facilitate value capture by creating an understanding of value proposition foundations. 8th International Conference on Business Servitization, San Sebastian, Spain, November 21-22.

2018

  1. Aas, Hjemdahl, K. M., T. H., Nordg氓rd, D. and W盲stlund, E., (2018). Real time experience design: using mobile messaging to affect visitor behaviour. Paper presented at Recent Advances in Retailing and Consumer Science Conference in Madeira, July 16-19
  2. Ahlstr枚m, P. Lindahl, G., Bjerke, B. and Fellesson, M. (2018) Optimized ageing 鈥 A Holistic and Salutogenic Approach with focus on housing. Paper presented at听26th International Conference on Health Promoting Hospitals and Health Services 鈥 Strategies to achieve reorientation of health, Bologna, Italy, 6-8 June.
  3. Andersson, P. K., N枚jd, S., Otterbring, T., and W盲stlund (2018). Digitalized valuescapes: Digitalizing services in physical places as a way to create value for companies and customers. The 25th International Conference on Recent Advances in Retailing and Consumer Services Science, July 16-19, 2018, Madeira, Portugal.
  4. Aschemann-Witzel, J., Otterbring, T., and de Hooge, I. E. (2018). I see you and I see myself 鈥 Communication, individual characteristics, and others-view explaining choice of imperfect products. The 11th European Association for Consumer Research (ACR) Conference, June 21-23, 2018, Ghent, Belgium.
  5. Banovic, M., Otterbring, T., and Grunert, K. (2018). Fit, fat or just plain neutral: Effects of images featuring unhealthy, healthy, and neutral content on consumers鈥 subsequent product attitudes. The 8th European Conference on Sensory and Consumer Research (EuroSense2018), September 2-5, 2018, Verona, Italy.
  6. Bergkvist, L., Engen, M, Huck, J., & Magnusson, P.R. (2018). Collaborative idea refinement in Public Service Innovation, Presented at the 28th annual RESER conference, Gothenburg, Sweden, September 20-22.
  7. B盲ccman, C., Bergkvist, L., and听Kristensson, P. (2018). "Service robots in health-care. Value-creation or cost-saving: either, neither or both?", presented at the 27th Annual Frontiers in Service Conference, Austin, Texas, USA, September 4-9.
  8. Caruelle, D., Gustafsson, A., Shams, P., & Lervik-Olsen, L. (2018). Variations in Customers Emotional State in the Course of a Store Visit: Insights from a Psychophysiological Study. Paper presented at AMA Summer Academic Conference, 8-12 July 2018, Boston, USA.
  9. Caruelle, D., Gustafsson, A., Shams, P., & Lervik-Olsen, L. (2018). Variations in Customers鈥 Emotional State in the Course of a Store Visit: Insights from a Psychophysiological Study. Paper presented at Frontiers in Service, 6-9 September 2018, Austin, USA.
  10. Dahlin, S. and Cam茅n C. (2018) Implementation of a quality model in public care procurement: challenges and opportunities, Servsig, June 14-17, Paris France
  11. Edvardsson, B., and Tronvoll, B. (2018). Theorizing on resource asymmetry, 6th Forum on Markets and Marketing, University of Arizona, USA, December 12-15
  12. Edvardsson, B., and Tronvoll, B. (2018). Dynamics ecosystem platforms fostering service innovation, 10th Nordic Workshop on Relationship Dynamics NoRD2018, 果冻传媒, Sweden, September 19-21.听
  13. Efua, Obeng and Sebhatu, S.P (2018). Understanding The intersection Between Exchange Norms and Donation Requests,听The 10th AMA SERVSIG conference, June 14-16, Paris, France.听
  14. Engen, M., Frontline employees as participants in service innovation. 10th SERVSIG, 14-16 June, 2018, Paris, France.
  15. Fellesson, M. (2018). Defying involvement: Non-compliance and non-alignment among incapable customers. Papper presenterat the 25th International Conference on Recent Advances in Retailing and Consumer Service Sciences (EIRASS), Funchal, Portugal, 16-19 July.
  16. Findsrud, R., Tronvoll, B. and Edvardsson, B. (2018).听听, ServSig - American Marketing Association International Service Research Conference at IESEG School of Management, Paris, France, June 14-16.
  17. Friman, M., Westman, J., and Olsson, L. E. (2018). How to measure Children鈥檚 Life Satisfaction and Satisfaction with School Travel. The 15th International Conference on Travel Behavior Research, Santa Barbara, California, USA, July 15-20.
  18. Fyrberg Yngfalk, A.,听and Fellesson, M.听(2018), The Construction of Consumer Sovereignty and Narcissism- from Value Co-Creation to #Metoo, Consumer Culture Theory Conference, Odense, Denmark 28 June-1 July.
  19. Hamari, J., H枚gberg, J., and W盲stlund, E.听(2018).听Evaluating the effect of a gamified shopping app on customer behaviour and attention. Paper presented at Recent Advances in Retailing and Consumer Science Conference in Madeira, July 16-19
  20. Herstad, S. J., Solheim, M. C. W., Engen, M. (2018). The imprints of urban location on human resources and innovation in knowledge intensive services. NEON Conference, Lillehammer.
  21. Hjemdahl, K. M., Aas, T. H., W盲stlund, E. and Nordg氓rd, D. (2018). Digital technology implementations within cultural and creative sector. Conference paper, 20th International conference on Cultural Economics, Melbourne, June 26-29.
  22. Hjemdahl, K. M., Nordg氓rd, D., W盲stlund, E. and Aas, T. H. (2018). How to algorithm and curate 鈥渢he ultimate experience鈥? Conference paper on the 27th Nordic Symposium of Tourism and Hospitality, Alta, September 24-26.
  23. Kelley, C., Gustafsson, A., Shams, P., Mende, M., and Maura L. S. (2018). The Effect of (Non-)appetizing Ambient Scents on Consumers鈥 Affinity Toward Vices and Virtues in the Retail Environment. Presented at Association for Consumer Research North American Conference 2018, 11-14 October 2018, Dallas, USA
  24. Koskela-Huotari, K., Karlsson, J. & Kristensson, P. (2018). Examining service innovation logics in practice. The 20th ANZMAC conference, Adelaide, December 3-5, 2018.
  25. Koskela-Huotari, K. & Vink, J. (2018). Extending the institutional understanding of value cocreation in service-dominant logic. The 6th Forum on Markets and Marketing, Tucson, Arizona, December 12-15, 2018.
  26. Kustrak Korper, A., Patricio, L., Holmlid, S. and Witell, L. (2018) BRIDGING TECHNOLOGY AND SERVICE INNOVATION THROUGH SERVICE DESIGN, 25th Innovation and Product Development Management Conference, 10-13 Juni, Faculty of Engineering, University of Porto 鈥 Portugal
  27. Lidestam, H. Aldenius M. och Cam茅n, C.听 (2018). Upphandling av busstrafik: Milj枚aspekter och vikten av flexibilitet? Transportforum, January听2018, Link枚ping, Sverige.
  28. Lidestam, H. Cam茅n, C. och Aldenius M. (2018). Upphandling av busstrafik - vikten av flexibilitet?, Nationella transportkonferensen, Chalmers, Oktober, G枚teborg, Sverige.
  29. L盲ttman, K. Capturing the human (individual) dimension of accessibility in transport, Transport Research Arena (TRA) 2018, Vienna 16-19 April.
  30. L盲ttman, K. Friman, M., and Olsson, L.E. (2018). Capturing and Evaluating Perceived accessibility in Daily Travel. The 15th International Conference on Travel Behavior Research, Santa Barbara, California, USA, July 15-20.
  31. Magnusson, P.R., Bergkvist, L., and Sk氓l茅n, P.听(2018). "Contribution of involving patients to service innovation in primary healthcare", presented at the 27th Annual Frontiers in Service Conference, Austin, Texas, USA, September 4-9.
  32. Netz, J., Olsson, L.E. and听Magnusson, P., Frontline employees assisting R&D Screening service ideas, 25th Innovation and Product Development Management Conference, 10-13 Juni, Faculty of Engineering, University of Porto - Portugal
  33. Oertzen, A. S. and Vink, J. (2018). Mitigating the risks of co-creation by integrating empathy and lived experience in service design. SERVSIG Conference. Paris, France. 14-16 June.
  34. Otterbring, T. (2018). Beauty is in the eye of the beer holder, but not because of the beer: A beer bar field study on the closing time effect. The 6th Nordic Retail and Wholesale Conference, November 8-9, 2018, Reykjavik, Iceland.
  35. Otterbring, T. (2018). Starving and striving for status: Hunger makes men more motivated to choose conspicuous goods. The 6th Nordic Retail and Wholesale Conference, November 8-9, 2018, Reykjavik, Iceland.
  36. Otterbring, T., Arsenovic, J., and P. Samuelsson (2018). 30 seconds of fame: The effect of first impressions on customer affect, attitudes, and approach behaviors. The 6th Nordic Retail and Wholesale Conference, November 8-9, 2018, Reykjavik, Iceland. 听
  37. Otterbring, T. (2018). Hunger and hedonic choices: Temporal orientation mediates the effect of hunger on hedonic choices across domains. The 8th European Conference on Sensory and Consumer Research (EuroSense2018), September 2-5, 2018, Verona, Italy.
  38. Otterbring, T. (2018). Hunger and hedonic choices: Temporal orientation mediates the effect of hunger on hedonic choices across domains. The 25th International Conference on Recent Advances in Retailing and Consumer Services Science, July 16-19, 2018, Madeira, Portugal.
  39. Otterbring, T. (2018). Appetite for destruction: Counterintuitive effects of attractive faces on people鈥檚 food choices. The 25th International Conference on Recent Advances in Retailing and Consumer Services Science, July 16-19, 2018, Madeira, Portugal.
  40. Otterbring, T. (2018). A shaken self on shopping: Consumer threats and compensatory consumption. The 10th AMA Servsig conference, June 14-16, Paris, France.听
  41. Otterbring, T., and Lu, C. (2018). Clothes, condoms, and customer satisfaction: The effect of employee mere presence on customer satisfaction depends on the shopping situation. The 25th International Conference on Recent Advances in Retailing and Consumer Services Science, July 16-19, 2018, Madeira, Portugal.听
  42. Otterbring, T., and Lu, C. (2018). Clothes, condoms, and customer satisfaction: The effect of employee mere presence on customer satisfaction depends on the shopping situation. The 15th International Research Conference in Service Management, June 10-13, 2018, La Londe les Maures, France.
  43. Otterbring, T., Ringler, C., Sirianni, N.J., and Gustafsson, A. (2018). The Abercrombie & Fitch effect: The impact of physical dominance on male customers鈥 status-signaling consumption. The 30th Annual Human Behavior and Evolution Society (HBES) Conference, July 4-7, 2018, Amsterdam, The Netherlands.
  44. Otterbring, T., and Sela, Y. (2018). Sexy ads make hungry men financially impatient. The 47th European Marketing Academy (EMAC) Conference, May 29-June1, 2018, Glasgow, UK.
  45. Otterbring, T. and Sela, Y. (2018). Sexy ads make hungry men financially impatient. The 25th International Conference on Recent Advances in Retailing and Consumer Services Science, July 16-19, 2018, Madeira, Portugal.
  46. Otterbring, T., and Shams, P. (2018). Mirror, mirror, on the menu: How and why visual reminders of overweight stimulates healthier meal choices. The 25th International Conference on Recent Advances in Retailing and Consumer Services Science, July 16-19, Madeira, Portugal.
  47. Pettersson, P. (2018). The problem to define the concepts religion and secularity when their components become individualized and differentiated. XIX International Sociological Association (ISA) World Congress of Sociology, 15-21 July 2018, Toronto, Canada.
  48. Pettersson P. (2018). Swedish data show: Selective inheritance of religion - preference of collective values: belonging and life rites. Transfer, loss and re-formation of religion. Conference of the Cluster of Excellence 鈥淩eligion and Politics鈥, 17-18 May 2018, M眉nster, Germany.
  49. Pettersson, P. (2018). Examples from Sweden: Researching new developments in non-formal religious education. Researching Non-Formal Religious Education in Europe, International Symposium, 12-14 2018 March, T眉bingen, Germany.
  50. Sebathu, S.,听P., and Enquist B., (2018). Challenges driven Service Innovation for Smarter Supply Chain in the light of Agenda 2030, Frontiers听in Service Austin, Texas, 6-9听September.
  51. Sebathu, S.P.,and Enquist, B.听(2018).听 S3 and V2: 鈥淪haring鈥 and 鈥淰alues鈥 as Foundations for a Balanced View of the Business-Government Partnership. 44th Annual Macromarketing Conference, University of Leipzig, Germany, July 9-12.
  52. Sebathu, S.P., and Enquist B.听(2018).听 Challenges driven Service Innovation for Smarter Supply Chain in the light of Agenda 2030, 6th Symposium on Marketing Ethics and CSR, Nottingham, UK., April.
  53. Sebathu, S.P., Guglielmetti Mugion, R.,听Raharjo, H., Toni, M.,听and听Di Pietro, L. (2018). The impact of service quality towards service innovation for sustainable mobility in sharing economy, Frontiers听in Service, Austin, Texas, 6-9听September.
  54. Skarin, F., and W盲stlund, E. (2018), The effect of goals and motivation on life style related behavioural change programs. Paper presented at Recent Advances in Retailing and Consumer Science Conference in Madeira, July 16-19.
  55. Sk氓l茅n, P. (2018). Service Innovation in the Swedish Music Industry, Servsig conference, Paris, June 14-16.
  56. Snyder, H., Witell, L., Gustafsson, A, McColl-Kennedy, J. (2018). The truth, the whole truth and nothing but the truth? Customer lies in the service encounter. SERVSIG Conference. Paris, France. 14-16 June.
  57. Sukhov, A., Sihvonen, A., Olsson, L. E., and Magnusson, P. Openness to change and sensemaking 鈥 How and Why it Matters? ISPIM, 17-20 June, Stockholm.
  58. Sukhov, A., Sihvonen, A., Olsson, L. E., Magnusson, P. Openness to change and sensemaking 鈥 How and Why it Matters? R&D Management Conference, 1-4听July, Milano, Italy.
  59. Trischler, J. (2018). Diffusion of User Innovations 鈥 Conceptualization from a Service Ecosystems Lens. Forum on Markets and Marketing, 12-15 December, Arizona.
  60. Tronvoll, B. and Edvardsson, B. (2018). From customer feedback to innovation:听 - The IKEA case, 27th Frontiers in Service Conference, Texas State University, Austin, US, September 6-9.
  61. Vakulenko, Y., Shams, P., Hellstr枚m, D., and听Hjort, K. (2018). Service Innovation in E-commerce Last Mile Delivery: Mapping E-customer Journey. Paper presented at Global Innovation and Knowledge Academy (GIKA), 25-27 June 2018, Valenica, Spain
  62. Vink, J.,and Oertzen, A.-S. (2018). Integrating empathy and lived experience through co-creation in service design. ServDes - 6th Service Design and Innovation Conference. Milano, Italy, 18-20 June.

2017

  1. Aal, K., Nasr, L., Hammedi, W., Tronvoll, B., and R. Fisk. Exploring the role of conflict in the transformation of service ecosystems. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
  2. Arsenovic, J., Edvardsson, B., Gruber, T., Tronvoll, B., 脜kesson., M.听Exploring the Black Box of Service Co-Recovery Encounters. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
  3. Arsenovic, J., Edvardsson, B., Tronvoll, B., 脜kesson, A. and Gruber, T. (2017), Conceptualizing the holistic Co-recovery Customer Experience, Paper presented at QUIS15 in Porto June 12-15 and included in the conference proceedings.
  4. Arsenovic, J., Edvardsson, B., Gruber, T., Tronvoll, B., 脜kesson., M.听Measuring the Customer Co-Recovery Experience. QUIS15 -听The 15th International Research Symposium on Service Excellence in Management, June 12听- 15, Porto, Portugal.
  5. Aschemann-Witzel, J., Otterbring, T., de Hooge, I. E., Normann, A., Rohm, H., & Oostindjer, M. (2017). Intervening to reduce retail suboptimal food waste targeted at the right consumers 鈥 results from a five country study in COSUS. The 3rd Norwegian Food Market Research Conference, November 2-3, 2017, Troms酶, Norway.
  6. Bergkvist, L. and Cam茅n, C.听Service innovation in outsourcing business relationships 鈥 enablers and inhibitors. QUIS15 -听The 15th International Research Symposium on Service Excellence in Management, June 12听- 15, Porto, Portugal
  7. Bergkvist, L, and Cam茅n, C.听Service innovation in outsourcing business relationships 鈥 prerequisites for enabling value creation. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
  8. Brambila, C., Valdes, A., Reynoso, J., and Edvardsson, B. Social capital as a resource in actor麓s value co-creation. QUIS15 -听The 15th International Research Symposium on Service Excellence in Management, June 12听- 15, Porto, Portugal
  9. Cam茅n C., Lidestam H., and Wretstrand A. Kontraktsformer inom kollektivtrafiken, FEKIS (f枚retagsekonomiska 盲mneskonferensen), 18-19 oktober, Malm枚.听
  10. Charitsis, V. (2017) Reproduction of social inequalities in the quantified society. Ephemera conference: Beyond Measure, Stockholm, Sweden, June 1-2
  11. Charitsis, V. (2017) Biopolitical marketing and the wild: A commentary. Capitalism Marketing and Critique Conference, London, England, May 24-25
  12. Charitsis, V., Bradshaw, A. and Zwick, D. (2017). Selling your (digital) self or going into the supermarket and buying what you need with your good data. 9th workshop on Interpretive Consumer Research, Stockholm, Sweden, April 27-28
  13. Dehling, S.,听Edvardsson, B.,听Tronvoll, B., and Holmlid, S.听Innovate at startup speed but scale at industry level: Stakeholder engagement practices between corporations and startups. QUIS15 -听The 15th International Research Symposium on Service Excellence in Management, June 12听- 15, Porto, Portugal
  14. Dehling, S.,听Edvardsson, B.,听Tronvoll, B., and Kleinaltenkamp, M.听Expanding the understanding of resource integration for value co-creation: A signaling approach. The 5th Naples Forum on Service, 6th - 9th June 2017, Sorrento, Italy
  15. Durl, J., Dietrich, T. and Trischler, J. (2017) Co鈥恉esign of virtual reality adolescent 鈥楶arty鈥 simulation, presented at ANZMAC and recipient of best paper in track, December 4-6, Melbourne, Australia.
  16. Echeverri, P., & Salomonson, N. Uncovering the reciprocal mechanisms of embodied value co-creation: turn-taking and multimodality. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
  17. Edvardsson, B. Perspectives on service innovation research. The 8th International research symposium in service management, August 1-5, Seoul, Korea
  18. Ettema, D., Friman, M., Olsson, L. E., & G盲rling, T. (2017). What Does Travel Do to Life Satisfaction and Emotional Well-being? TRB 2017 Annual Meeting Poster Session Presentation, 10 January Washington, US
  19. Ettema, D., Olsson, L. E., Stahl, M., Friman, M., & G盲rling, T. (2017). The Effect of Weather and Season on Travel Satisfaction and Travel Related Mood: Evidence from On-line Measurements in Three Swedish Cities. 96th Annual TRB meeting, Washington, USA
  20. Findsrud, R., Tronvoll, B. (2017) Resource integration in value co-creation: Integrative framework from S-D logic and Motivation Theory, 5th Naples Forum on Service - University of Naples Federico II, Naples, Sorrento, Italy, July 6-9.
  21. Friman, M. (2017). Review of current knowledge on travel and child well-being. Paper presented in the symposium session: 鈥淐hild well-being and daily travel鈥 convened by
  22. M. Friman and L. E. Olsson at the Association of Psychological Science (APS) International Convention of Psychological Science in Vienna March 23-25, 2017
  23. Friman, M., Olsson, L. E., & Huck, J. (2017). Intention for changed work commute using the transtheoretical model. Presentation p氓 5:e nationella konferensen i Svensk transportforskning, oktober, KTH, Stockholm.
  24. Friman, M., G盲rling., T., & Bamberg, S. (2017). The role of attitudes in Travel. Chapter presented at the Attitudes Conference, Philadelphia in US, May 17-19.
  25. Friman, M. & Rosenbaum, M. S. (2017). Exchanged service resources and subjective well-being. Frontiers in Service, Fordham University 22-25 June 2017, New York, US
  26. Fyrberg Yngfalk, A. (2017) Gendering the consumer as value co-creator: service consumption and the gendered nature of marketing, ICR-Interpretative Consumer Research, 27-28 April, Stockholm University
  27. Fyrberg Yngfalk, A. and C. Cam茅n. Gendering Service Research. QUIS15 -听The 15th International Research Symposium on Service Excellence in Management, June 12听- 15, Porto, Portugal
  28. Fyrberg Yngfalk, A. and C. Yngfalk (2017) The legitimation of consumerism in sustainability promotion: the role of institutional work, Bringing Institutional Theory to Marketing, ISC Business School Paris, 29-30 May
  29. Gemmel, P., and K. Aal. The dual role of time in the value creation process from an S-D logic lens. The 5th Naples Forum on Service, 6th - 9th June 2017, Sorrento, Italy听听
  30. Gemmel, P., Meijboomb, B., Akkermansc, J., De Bergha, T. and Edvardsson, B. (2017), Coordination Routines in Healthcare to create Value in Handover moments, Paper presented at QUIS15 in Porto June 12-15 and included in the conference proceedings.
  31. Gidhagen, M, Helkkula,A. Loebler, H. Jonas, J., S枚rhammar, D., Tronvoll, B. (2017) Human-to-nonhuman value co-creation and resource-integration: parasocial actors in service ecosystem, , 5th Naples Forum on Service - University of Naples Federico II, Naples, Sorrento, Italy, July 6-9.
  32. Hurley, E., Dietrich, T. and Trischler, J. (2017) Co鈥恉esigning transformative services for sensitive topics, presented at ANZMAC, December 4-6, Melbourne, Australia.
  33. Karlsson, J. and Bergkvist, L.听Service innovation implementation in healthcare 鈥 enablers and inhibitors. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
  34. Koskela-Huotari, K., Nariswari, A. and Palo, T. It鈥檚 Fika time! The role of materiality in the institutional maintenance of mundane practices.听Bringing Institutional Theory to Marketing conference, May 29-30, 2017, Paris, France.
  35. Koskela-Huotari, K., Siltaloppi, J. and Wieland, H. Dynamic construction of resource integrating actor鈥檚 identity. The 5th Naples Forum on Service, 6th - 9th June 2017, Sorrento, Italy听听
  36. Lidestam, H, Cam茅n, C. and Lidestam B. (2017) Evaluation of cost drivers within the public bus transport in Sweden, Thredbo15, August 13-17, Stockholm.
  37. Lidestam, H., Cam茅n C. and Lidestam B. (2017) Utv盲rdering av kostnader i kollektivtrafiken, Presentation p氓 5:e nationella konferensen i Svensk transportforskning, oktober, KTH, Stockholm.
  38. L盲ttman听K., Friman, M., and L. E.听Olsson: A new approach to accessibility. Perceived accessibility versus objectively measured accessibility in daily travel. Thredbo 15 Conference, August 13-17, Stockholm, Sweden
  39. Magnusson, P.R., Bergkvist, L. and Sk氓l茅n. P. Exploring patients as contributors to service innovation in primary healthcare. The听24th听Innovation and Product Development Management Conference (IPDMC), June 11th-13th, Reykjavik, Iceland
  40. Olsson, L. E. (2017). Travel satisfaction and life satisfaction among children in Canada, Sweden and Japan. Paper presented in the symposium session: 鈥淐hild well-being and daily travel鈥 convened by M. Friman and L. E. Olsson at the Association of Psychological Science (APS) International Convention of Psychological Science in Vienna, Austria.
  41. Olsson, L. E. (2017). 6 Years of Research on Daily Travel and Well-Being Among Adults: But What About the Children? Presented at the 15th International Society in Quality of Life Studies Conference, Innsbruck, Austria
  42. Olsson, L.E., Magnusson, P.R. & Sukhov.听Don't prime for creativity under cost-saving constraints! The听24th听Innovation and Product Development Management Conference (IPDMC), June 11th-13th, Reykjavik, Iceland
  43. Olsson, L. E., & M. Friman.听Energy-efficient business travel: motivation in behavior intervention programs. International Conference on Environmental Psychology, Aug 30- Sept 1,听Spain
  44. Otterbring, T.听Appetite for destruction: Counterintuitive effects of attractive faces on people鈥檚 food choices. The 29th听Annual Conference Human Behavior and Evolution Society (HBES) Conference, May 31-June 3, 2017, Boise, ID, USA.听
  45. Otterbring, T., & Kristensson, P. When dominance drives the dollars: Dominance mediates the effect of employee contact on consumer spending. QUIS15 -听The 15th International Research Symposium on Service Excellence in Management, June 12听- 15, Porto, Portugal
  46. Otterbring, T., & Sela, Y. Sexy ads make hungry men financially impatient. The 29th听Annual Conference Human Behavior and Evolution Society (HBES) Conference, May 31-June 3, 2017, Boise, ID, USA.听
  47. Otterbring, T. (2017). Appetite for destruction: Attractive faces alter people鈥檚 food choices. MAPP Conference 2017, November 23, 2017, Copenhagen, Denmark.
  48. Otterbring, T. (2017). Appetite for destruction: Attractive faces alter people鈥檚 food choices. Association for Consumer Research (ACR) North American Conference, October 26-29, 2017, San Diego, CA, USA.
  49. Otterbring, T. (2017). Attractive faces alter people鈥檚 food choices. The 26th Subjective Probability, Utility, and Decision Making (SPUDM) Conference, August 20-24, 2017, Technion, Israel.
  50. Otterbring, T., & Sela, Y. (2017). Sexy ads make mated men financially impatient. The 18th Annual Convention of the Society for Personality and Social Psychology (SPSP), January 19-21, 2016, San Antonio, TX, USA.
  51. Rodrigues, H., Otheguy, M, Tom谩拧kov谩, L., Baro艌, M, Behrens, J.H., & Otterbring, T. (2017). Does culture play a role? The use of word association technique to understand Brazilian, Czech and Swedish consumers鈥 conceptual representation of 鈥渘ew world wine鈥 and 鈥渙ld world wine.鈥 Food & Society 2017 International Conference, November 17-19, 2017, Kuala Lumpur, Malaysia.
  52. Rodrigues, H., Otheguy, M, Tom谩拧kov谩, L., Baro艌, M, Behrens, J.H., & Otterbring, T. (2017). Effect of culture on conceptual representation of new and old world wine: A comparison between Brazil, Czech Republic and Sweden. The 12th Latin American Symposium of Food Science (12SLACA), November 4-7, 2017, Campinas, Brazil.
  53. Rodrigues, H., Otterbring, T., Schwab, N.T., Behrens, J.H., & Gom茅z-Corona, C. (2017). Feminine food to male customers? Exploring men鈥檚 motivation to consume food made with flowers. The 12th Latin American Symposium of Food Science (12SLACA), November 4-7, 2017, Campinas, Brazil.
  54. Rosenbaum, M. S., Kelleher, C., Friman, M., Kristensson, P., & Scherer, A.听Re-placing place in marketing: A resource-exchange place perspective. QUIS15 -听The 15th International Research Symposium on Service Excellence in Management, June 12听- 15, Porto, Portugal.
  55. Sebhatu, S. P. & Enquist B. (2017). Sustainability for transformation and societal
  56. Sebhatu, S. P. & Enquist B. (2017). The role of Sustainable Developmental Goals (SDGs) for sustainable business Education. Presented FEKIS 2017, Malm枚 h枚gskola, Malm枚.
  57. Sk氓l茅n, P., H枚gstr枚m, C. and L枚fgren, M. The transformation of the Swedish music field - implications for service markets and servitization. QUIS15 -听The 15th International Research Symposium on Service Excellence in Management, June 12听- 15, Porto, Portugal
  58. S枚rhammar, D., Kowalkowski, C. Tronvoll, B., Sklyar, A. (2017) Service ecosystem perspective on the digital service journey, 5th Naples Forum on Service - University of Naples Federico II, Naples, Sorrento, Italy, July 6-9.
  59. S枚rhammar, D., Tronvoll, B. and Kowalkowski, C. (2017) The Digital Service Journey 鈥 A Service Ecosystem Perspective, 26th Annual Frontiers in Service Conference, University of Fordham, New York, June 22-25
  60. Trischler, J. (2017) Integrating Service Design as an Organizational Practice, presented at ANZMAC, December 4-6, Melbourne, Australia.
  61. Tronvoll, B. and H氓mpland, O. (2017) Music digital streaming 鈥 the formation of listening experience, 8th Annual Vienna Music Business Research Days, University of Music and Performing Arts, Vienna, Austria, September 12-14
  62. Vink, J., Koskela-Huotari, K., Kristensson, P., Sk氓l茅n, P. and Fjuk, A.听Reflexive Practice as an Enabler of Service Innovation. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
  63. Vink, J., Tronvoll, B., Edvardsson, B., & Wetter-Edman, K. Reshaping Mental Models through Service Design to Foster Service Innovation. QUIS15 -听The 15th International Research Symposium on Service Excellence in Management, June 12听- 15, Porto, Portugal
  64. Vink, J., Tronvoll, B., Edvardsson, B., & Wetter-Edman, K. Doing Institutional Work in Service Ecosystems through Design. The 5th Naples Forum on Service, 6th - 9th June 2017, Sorrento, Italy听听
  65. Vink, J., Wetter-Edman, K. & Aguirre, M. Designing for Aesthetic Disruption: Altering Mental Models in Social Systems through Designerly Practices, EAD12 (European Academy of Design), Rome, Italy, April 12-14听
  66. Vink, J., Tronvoll, B., Edvardsson, B., & Wetter-Edman, K. Reshaping Mental Models through Service Design to Foster Service Innovation. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
  67. Vink, J., and Koskela-Huotari, K. Reflexivity in institutional theory 鈥 Taking stock and moving ahead. The 33rd EGOS (European Group for Organizational Studies)听Colloquium, Copenhagen, Denmark, July 6鈥8, 2017
  68. 脜kesson, M. and L枚fberg. N.听Expanding the joint-sphere of value co-creation through the use of remote services. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
  69. Waygood, EOW; Friman, M; Olsson, LE; Taniguchi, A. (2017). Children鈥檚 Incidental Social Interaction During Travel. TRB 2017 Annual Meeting Poster Session Presentation, 10 January Washington, US
  70. Waygood, E. O. W., Friman, M., Olsson, LE., & Taniguchi, A. (2017). Children鈥檚 Life Satisfaction and Travel Satisfaction: An International Study", The International Conference on Transport & Health (ICTH), Barcelona, 27-29 June 2017.

2016

  1. Aal, K.听Hammedi, W., Nasr,L. and B.听Tronvoll,听听25th Annual Frontiers in Service 2016, June 23-26, Bergen, Norway.
  2. Badinelli, R., Barile, S., Carrubbo, L., Tronvoll, B., & Walletzky, L. (2016), Market dynamics, a Complex Adaptive Systems view, ServSig - American Marketing Association International Service Research Conference at University of Maastricht, Netherland, June 17-19.
  3. B盲ccman, C., Hj盲rthag, F., & Almqvist, K. (2016). Improved resilience and well-being in a Swedish Naval Force after a counter piracy operation off the coast of Somalia. Scandinavian Journal of Psychology, 57(4), pp. 350-358.
  4. Cam茅n, C and Fellesson, M. (2016) Challenge the market: public procurement taken to court. Paper presented at IMSW, 4 th Interdiciplinary Market Studies Workshop, St Andrews, Scotland, June 2016.
  5. Cam茅n C. Lidestam, H. (2016) Beaktande av milj枚aspekter vid utv盲rdering av h枚gre kostander f枚r upphandlad busstrafik, Transportforum, Link枚ping, Januari 2016.
  6. Cam茅n, C. and Lidestam, H. (2016) Do contracts restrict service innovation? QMOD conference, Rome, Italy.
  7. Cam茅n, C. and Lidestam, H. (2016) Kontrakt begr盲nsar eller m枚jligg枚r de innovationer? Nationella Transportkonferensen LTH, Lund, Sverige.
  8. Cam茅n, C. and Fellesson, M. (2016) Challenging the market: public procurement taken to court, IMSW, St Andrews, Scotland.
  9. Dahlin S. Cam茅n C. and Eriksson H. (2016) Quality improvements and care procurement 鈥 friends or foes?, Servsig, Mastriched, Netherlands.
  10. Charitsis, V. and A. Bradshaw (2016) Selling thyself: Communicative capitalism and the emergence of personal data markets. Paper presented a European Sociological Association (ESA) Research Network 18 Mid-term conference, Lisbon, Portugal September 8-10, 2016
  11. Charitsis, V., and A. Bradshaw (2016) Selling your (digital) self. 13th Annual Historical Materlialism Conference, London, England, November 10-13, 2016.
  12. Charitsis, V.听and Sk氓l茅n, P.,听Made to Run鈥: Biopolitical Marketing and the construction of the Self-Quantified Runner. 41st Macromarketing Conference, 13-15 July, Dublin, Ireland.
  13. Dahlin, S., Cam茅n, C. and Eriksson, H. (2016) Quality improvement and care procurement; friends or foes? Paper presented at Servsig, Maastricht Nederlands, June 2016.
  14. Echeverri, P. (2016). In Situ Research: Statements on Contemporary Service Methodology. 26th Annual RESER Conference, Naples, Italy.
  15. Enquist, B., Petros Sebhatu, S (2016) Values based Service Innovation for Sustainable Business 3.0, presented at Service Frontiers 2016, June 2016, Bergen, Norway.
  16. Fellesson, M., and Salomonson, N. (2016) Dealing with difficult customers: A tension between service orientation ideals and daily front line work. Poster presented at 9th AMA SERVSIG International Service Research Conference, Maastrich, Holland, June 17-19, 2016.
  17. Flowers, S., Echeverri, P., Magnusson, P. (2016) Gifts from the people: thinking about user resources. Open and User Innovation Conference 2016, Boston USA.
  18. Friman, M., Olsson, L. E., Ettema, D. & G盲rling, T. (2016). Measuring Satisfaction听with Travel and Emotional Wellbeing. Paper presented in the Thematic session: "Travel and Wellbeing" convened by M. Friman and L. E. Olsson at the 31st International Congress of Psychology, Yokohama, 24-29 Jul.
  19. Friman, M., Olsson, L. E., Sukhov, A., och Magnusson, P. (2016). Citizen involvement in the development of Bus Rapid Transit. Recent advances in retailing and services science, Edinburgh, Scotland July 2016
  20. Friman, M., Olsson, L. E., Sukhov, A., och Magnusson, P. Vem ska vi lyssna p氓? - Medborgar- och kundinvolvering i id茅utveckling, Transportforum, Januari 2016.
  21. Fyrberg Yngfalk A. and J听Hvenmark:听, ISTR - International Society for Third Sector Research, June 28 - July 1, Stockholm, Sweden.
  22. H枚gberg,J.,听Olsson, M., Gustafsson, A. and E. W盲stlund:听,EIRASS 2016, July 11-14, Edinburgh, Scotland
  23. Koskela-Huotari, K., Silaltoppi, J., and S.L. Fargo,听Designing institutional complexity to enable innovation in service ecosystems. The 49th Hawaii Interrnational Conference on System Sciences, January 5-8, Kauai, Hawaii, USA.
  24. Koskela-Huotari, Kaisa, Nariswari, Ange and Palo, Teea,听听4th Interdisciplinary Market Studies Workshop, June 8-10, University of St Andrews, UK.
  25. Koskela-Huotari, K听and Sk氓len, P.,听听5th Forum on Markets and Marketing (FMM2016), June 13-16, Venice, Italy.
  26. Koskela-Huotari, K听and H. Wieland,听听5th Forum on Markets and Marketing (FMM2016), June 13-16, Venice, Italy.
  27. Koskela-Huotari, K.,听听25th Annual Frontiers in Service 2016, June 23-26, Bergen, Norway.
  28. Koskela-Huotari, K., Sk氓l茅n, P., Kristensson, P., and A. Fjuk,听25th Annual Frontiers in Service 2016, June 23-26, Bergen, Norway.
  29. Koskull, C., Sk氓l茅n, P. and Syrj盲l盲, H(2016) 鈥楾ransformative Service Practices 鈥 An Ethnography in Eldercare鈥, SERVSIG, Maastricht University, 17-19 June.
  30. Lu, C听Different Perspectives on Innovation in Public Transport Service 鈥 A Literature Review.听The 4th International Conference on Social Science and Management, May 10-12, 2016 Osaka, Japan
  31. L枚fberg, N., Aichagui, V., Johansson, E., Witell, L. and B. Lagerholm. A longitudinal study of servitisation and dynamic capabilities in SMEs, Spring Servitization Conference, Manchester, UK, May 16-17, 2016.
  32. Netz, J., Sukhov, A., Magnusson, P., and L.E. Olsson, Intuitive judgments might not be that intuitive after all: Insights from think-aloud protocols in idea assessment. CIM Community Workshop, 13-14 Oktober, Potsdam, Germany.
  33. Olsson, M., H枚gberg, J., W盲stlund, E., and A. Gustafsson. In-store Gamification: Testing a Locaiton-Based Treasure Hunt App in a Real Retailing Environment, Proceedings of the Forty-Ninth Annual Hawaii International Conference on System Sciences, January 5-8, 2016, Computer Society Press.
  34. Otterbring, T: Herring or hamburgers: Attractive male employees increase women鈥檚 preferences for healthy food. 25th Annual Frontiers in Service 2016, June 23-26, Bergen, Norway.
  35. Otterbring, T: Fresh fruit or French fries? Mate-attraction motives produce sex-specific food preferences.听The 28th Annual Conference Human Behavior and Evolution Society (HBES) Conference, June 29-July 2, 2016, Vancouver, Canada.
  36. Otterbring, T. (2016). When beauty is bad: Counter-intuitive effects of attractive faces on people鈥檚 food choices. The 5th Nordic Retail and Wholesale Conference, November 9-10, 2016, Aarhus, Denmark.
  37. Otterbring, T., & Kristensson, P. (2016). Employee contact and its impact on consumer spending and affect. The 5th Nordic Retail and Wholesale Conference, November 9-10, 2016, Aarhus, Denmark.
  38. Otterbring, T., Ringler, C., Sirianni, N.J., & Gustafsson, A. (2016). The role of employee physical dominance on male customers鈥 status-signaling consumption. Association for Consumer Research (ACR) North American Conference, October 27-30, 2016, Berlin, Germany.
  39. Otterbring, T. (2016). When beauty is bad: Attractive faces alter people鈥檚 food choices. Association for Consumer Research (ACR) North American Conference, October 27-30, 2016, Berlin, Germany.
  40. Otterbring, T., & Shams, P. (2016). Might a fat female food menu model make you choose healthier foods? Examining the effect of body type on food choices using eye-tracking methodology. 7th European Conference on Sensory and Consumer Research (Eurosense 2016), September 11-14, 2016, Dijon, France.
  41. Otterbring, T. (2016). The sweet link between eye-candy and candy consumption: Attractive opposite-sex faces increase individuals鈥 inclination to choose sweets over fruit. 7th European Conference on Sensory and Consumer Research (Eurosense 2016), September 11-14, 2016, Dijon, France.
  42. Otterbring, T. (2016). Healthy or wealthy? Mate attraction motives produce sex-specific consumption preferences for various foods and beverages. 7th European Conference on Sensory and Consumer Research (Eurosense 2016), September 11-14, 2016, Dijon, France.
  43. Otterbring, T. (2016). When chicks prefer chicken over chips: Good-looking guys make women more willing to consume healthy food. The 23rd International Conference on Recent Advances in Retailing and Consumer Services Science, July 11-14, 2016, Edinburgh, UK.
  44. Otterbring, T. (2016). When beauty is bad: Attractive faces trigger unhealthy food choices. The 28th Annual Conference Human Behavior and Evolution Society (HBES) Conference, June 29-July 2, 2016, Vancouver, Canada.
  45. Otterbring, T. (2016). Vintage wine or vegetables: Sex-specific mating tactics in drinking and dining. The 45th European Marketing Academy (EMAC) 2016 Conference, May 23-27, 2016, Oslo, Norway.
  46. Otterbring, T. (2016). Attractive faces and people鈥檚 food choices: Can beauty be bad? The 2nd Asian Sensory and Consumer Research Symposium, May 15-17, 2016, Shanghai, China.
  47. Otterbring, T. (2016). Fresh fruit or French fries: Attractive male employees make women more willing to consume healthy food. The 2016 Annual Spring Conference of the American Collegiate Retailing Association (ACRA), April 13-16, 2016, New York, US.
  48. Otterbring, T. (2016). Chicken or champagne: Sex-specific mating tactics in drinking and dining. European Human Behavior and Evolution Association 2016, April 5-8, London, UK.
  49. Otterbring, T. (2016). Don鈥檛 touch, but please spend more money! Prohibition of product touch increases money spent in the store and triggers conspicuous consumption. The 17th Annual Convention of the Society for Personality and Social Psychology (SPSP), January 28-30, 2016, San Diego, CA, USA.
  50. Pettersson, P., . Third ISA Forum of Sociology, Vienna, Austria, 10-14 July 2016
  51. Olsson LE, Friman, M.,听L盲ttman, M. and听A.听Taniguchi:听,听ICP2016 - 31st International Congress of Psychology, July 24-29, Yokohama, Japan
  52. Otterbring, T: When chicks prefer chicken over chips: Good-looking guys make women more willing to consume healthy food,听EIRASS 2016, July 11-14, Edinburgh, Scotland
  53. Petros Sebhatu, S. and Enquist, B. (2016) Values Based Service Eco-System for a City Region - Public transit context,听SERVSIG 2016, June 2016, Maastricht, Holland.
  54. Petros Sebhatu, S. and Enquist, B. (2016) The dialectic between Stewardship and Hyper Norms for Societal Transition.听International Marketing Ethics and Corporate Social Responsibility: An Academic Symposium, Lille France, April 2016.
  55. Tokar, O., B枚hmann, T., Edvardsson, B. & Tronvoll, B. (2016),听Theorizing boundary resources across the boundaries of service ecosystems. An empirical exploration in mental health care, 25th Annual Frontiers in Service Conference, Norwegian School of Economics, Bergen, June 23-26
  56. Sarasini, S., Marcus, L., Karlsson, M., Str枚mberg, H., & Friman, M. (2016). Integration as a conduit for sustainable forms of Mobility as a Service. ITS World Congress 2016 10 - 14 October in Melbourne, Australia
  57. Skarin, F. Olsson L E, Friman, M,听. EIRASS July 11-15, Edinburgh Scottland.
  58. Sukhov, A., The influence of elaboration and perceived comprehension in evaluation of ideas. CIM Community Workshop, 13-14 Oktober, 2016, Potsdam Germany.
  59. Sukhov, A., Friman, M., Olsson, LE and P. Magnusson,听EIRASS 2016, July 11-14, Edinburgh, Scotland
  60. Vink, J., Wetter-Edman, K., Tronvoll, B. & Edvardsson, B. (2016)听, ServSig - American Marketing Association International Service Research Conference at University of Maastricht, Netherland, June 17-19.
  61. Rahim, R. & Friman, M. (2016). An analysis of ease of use of public transport services based on customer perceptions before, onboard, and after the journey. 19th International Symposium of Indonesian Inter University Transportation Studies Forum 2016, October 11-13 at Islamic University of Indonesia. Yogyakarta, Indonesia
  62. Vink, J., Wetter-Edman, K., Edvardsson, B., and Tronvoll, B. (2016) Understanding the Influence of the Co-Design Process on Well-Being, ServDes 鈥 Service Design & Innovation Conference, Copenhagen, Denmark 24-26 May
  63. Waygood, EOW; Friman, M; Olsson, LE; Taniguchi, A. (2016). Children鈥檚 transportation and incidental social interaction: evidence from Canada, Sweden, and Japan. Presentation at the International Conference on Transport & Health, San Jose State University in San Jose, California, 13-15 June.
  64. Wieland, H, Nariswari, A, Vargo, S, L. and K听Koskela-Huotari: Service Ecosystems as Complex Adaptive Systems [Presentation in special Session "Markets and Complex Adaptive Systems"]. SERVSIG International Research Conference 2016,听June 17-19th,听Maastricht, The Netherlands.

2015

  1. Aichagui, V., Johansson, E., L枚fberg, N., and L. Witell. Servitization in SME manufacturing firms - a one-way road? QUIS 14 Symposium on Service Excellence in Management, Shanghai, China, June 18-21
  2. Angulo, J., Fischer-H眉bner, S., Pulls, T. and W盲stlund, E. (2015) Usable Transparency with the Data Track: A Tool for Visualizing Data Disclosures.听 In: CHI 鈥15 Extended Abstracts on Human Factors in Computing Systems. Paper presented at Conference on Human Factors in Computing Systems. ACM Digital Library, Seoul, Korea
  3. Cam茅n, C. and Fellesson, M. (2015) Appeals against public transport procurement processes: an empirical study of complainants鈥 arguments and court decision, Thredbo 14Conference, Santiago, Chile.
  4. Cam茅n, C. and Lidestam H. (2015), Subjective criteria in procurement of public bus transports, Thredbo 14 Conference, Santiago, Chile.
  5. Cam茅n, C. and Lidestam H. (2015) Dominating factors contributing to the high(er) cost for public bus transports in Sweden, Thredbo 14 Conference, Santiago, Chile.
  6. Charitsis, V. (2015) Self-quantification and the dividuation of life: A Deleuzian approach. Data Power, June 22-23, Sheffield, England.
  7. Charitsis, V., and M. Laamanen (2015) Colonising dissent: Proprietary social media and online social movement activity. 12th conference of the European Sociological Association, August 25-28, Prague, Czech Republic.
  8. Charitsis, V., and P. Sk氓l茅n (2015) The dormant prosumer: Self-quantification and the commodification of sleep. 8th Interpretative Workshop on Consumer Research, April 16-17, Edinburgh, Scotland.
  9. Carid脿 A., Colurcio M. and听 B. Edvardsson (2015) Modes of resource integration driving value co-creation: an empirical investigation in virtual brand communities (VBCs), Paper presented at Naples Forum June 9-12 2015, University of Naples, Italy
  10. Fransson, M, Quist, J & Sk氓l茅n, P (2015) Why do public services fail?: A service logic study of failure demand, Full paper presented at International Research Society for Public Management Conference, Birmingham, 30 March - 1 April.
  11. Friman, M., Olsson, L. E., St氓hl, M., Ettema, D., & G盲rling, T. (2015). Vardagsresans betydelse f枚r k盲nslom盲ssigt v盲lbefinnande. Presentation p氓 4:e nationella konferensen i Svensk transportforskning 21-22 oktober, 果冻传媒s Universitet
  12. G盲rling, T., & Friman, M. (2015). Travellers麓 Evaluations Before, During and After Travel:
    What Difference Does it Make? Presented in the work shop 鈥淭ravel and wellbeing鈥 convened by Dick Ettema and Margareta Friman at the IATBR, UK, 19-23 July 2015.
  13. Heinonen, K. and B. Tronvoll (2015) The layers of value; a conceptualization of the phenomenological notion, Naples Forum on Service - University of Naples Federico II, Naples, Italy 9-12 July
  14. Koskela-Huotari, K. and Wieland, H. (2015) Institutional perspective on value determination. The 2015 Naples Forum on Service, June 9-12, 2015, Naples, Italy.
  15. Koskela-Huotari, K., Siltaloppi, J. and Vargo, S.L. (2015) Understanding institutional complexity in service ecosystems 鈥 insights from social network theory and systems thinking. The 2015 Naples Forum on Service, June 9-12, 2015, Naples, Italy.
  16. Koskull, C., Strandvik, T. & Tronvoll, B. (2015) Mission impossible' - Emotional strategizing in service innovation management, 31st EGOS Colloquium Organizations and the Examined Life: Reason, Reflexivity and Responsibility,听Athens, Greece, July 2-4.
  17. Letaifa, S.B., Edvardsson B., and Tronvoll, B. (2015) The role of social platforms in transforming social ecosystems, GIKA 2015, 5th Global Innovation and Knowledge Academy, University of Valencia, Spain 13-16 July.
  18. Lu, C., Gottfridsson, P., and M. Fellesson (2015) Different perspectives on innovation policy: A critical literature review, 14th International Research Symposium on Service Excellence in Management: Collaborative Innovations in the Network Environment, June 19th-21th, Shanghai, China, 2015.
  19. Lu, C., Gottfridsson, P., and M. Fellesson (2015) Travel experience creation through self-service mobile device in Chinese context, 14th International Research Symposium on Service Excellence in Management: Collaborative Innovations in the Network Environment, June 19th-21th, Shanghai, China, 2015.
  20. L盲ttman, K., Olsson, L. E. & Friman, M. (2015). Development and test of the Perceived Accessibility Scale (PAC) in public transport. Poster presented at the ICPS (International Convention of Psychology Science Conference). Amsterdam, The Netherlands, 12-14 March.
  21. L枚fberg, N. and 脜kesson, M. (2015) Remote services: creating a platform for value co-creation, QUIS 14 Conference, June 19-21, Shanghai, China.
  22. Netz, J., Sukhov, A., and P. Magnusson (2015) Exploring the merits of internal outsourcing to increase effectiveness and efficiency in idea screening. IPDMC, The 22nd Innovation Product Development Management Conference, June 14-16th, Copenhagen, Denmark.
  23. Otterbring, T. (2015) Attractive-looking men decrease women鈥檚 preferences for unhealthy food products. The 11th Pangborn Sensory Science Symposium, August 23-27, 2015, Gothenburg, Sweden.
  24. Otterbring, T. (2015). Customers enjoy employee-displayed joy: A smiling employee influences customer affect听 and satisfaction. The 23rd Nordic Academy of Management Conference, August 12-14, 2015,Copenhagen, Denmark.
  25. Otterbring, T. (2015) Decompression zone deconstructed: Products located at the store entrance do have an impact on sales. The 23rd Nordic Academy of Management Conference, August 12-14, 2015, Copenhagen, Denmark.
  26. Otterbring, T. (2015). Handsome hunks and conspicuous consumption: Muscular male employees increase male conspicuous consumption. The 23rd Nordic Academy of Management Conference, August 12-14, 2015, Copenhagen, Denmark.
  27. Otterbring, T. (2015) A persuation demonstration: Customers' use of persuation knowledge negatively influences apporach behaviors and money spent in-store. The 23rd Nordic Academy of Management Conference, August 12-14, 2015, Copenhagen, Denmark.
  28. Otterbring, T. (2015) Greet them to treat them: The effect of a greeter on customer affect and purchase behavior. The 22nd International Conference on Recent Advances in Retailing and Consumer Services Science, July 27-30, 2015, Montreal, Canada.
  29. Otterbring, T. (2015) Muscular male employees increase men鈥檚 conspicuous consumption. The 25th Subjective Probability, Utility, and Decision Making (SPUDM) Conference, August 16-20, Budapest, Hungary.
  30. Otterbring, T., Sirianni, N.J., Ringler, C., and A. Gustafsson (2015) Physically fit frontline employees increase male conspicuous consumption. The 2015 La Londe Conference on Marketing Communications and Consumer Behavior, Jun 2-5, 2015, La Londe, France.
  31. Otterbring, T., Sirianni, N.J., Ringler, C., and A. Gustafsson (2015) Muscular male employees make men spend more money. The 44th European Marketing Academy (EMAC) 2015 Conference, May 26-29, 2015, Leuven, Belgium.
  32. Otterbring, T., and A. Gustafsson (2015) Gasoline is masculine: Only a male greeter increases gas station customers' apporach behaviours, satifaction, and store loyalty. The 24th Annual Frontier in Service Conference, July 9-12, 2015, San Jos茅, California, USA.
  33. Otterbring, T. (2015). Gasoline isn鈥檛 feminine: Only a male greeter increases gas station customers鈥 approach behaviors, satisfaction, and store loyalty. The QUIS14 International Research Symposium on Service Excellence in Management, June 18-21, 2015, Shanghai, China.
  34. Otterbring, T. (2015) A satisfying smile: The influence of employee-displayed smiling on customer emotions and satisfaction. The QUIS14 International Research Symposium on Service Excellence in Management, June 18-21, 2015, Shanghai, China.
  35. Otterbring, T. (2015) Pleasure mediates the effect of a greeter on customers' approach tendencies. The 2nd Triennial AMA/ACRA Retailing Conference, March 4-7, 2015, Miami, Florida, USA.
  36. Sk氓l茅n, P (2105) 鈥楿ser-driven Service Innovation in Primary Care鈥, Public service innovation and the delivery of effective public services, 15-16 October, National University of Public Service, Budapest, Hungary.
  37. Sk氓l茅n, P., Varman, R. (2015) Derealization of Subaltern and Violence in Service Encounters Transformative Consumer Research, May 31 鈥 June 2, Villanova University, USA.
  38. Stampacchia P., Colurcio M. and B. Edvardsson (2015(听 Value in use in social context: Analysing how social actors co-create value, Paper presented at Naples Forum June 9-12 2015, University of Naples, Italy.
  39. Sukhov, A., Magunsson, P. and L.E. Olsson (2015) A conceptual mode of the idea construct in innovations contexts - Laying the groundwork for a generative idea assessment approach. The 75th Annual Meeting of the Academy of Management. August, Vancouver, British Columbia, Canada.
  40. Sukhov, A., Magunsson, P. and L.E. Olsson (2015) Rethinking idea assessment: The generative approach. Innovation and Product Development Management Conference, June, Copenhagen, Denmark.
  41. Sukhov, A., Olsson, L.E., and P. Magnusson (2015) The downside of ambiguity. Innovation and Product Development Management Conference. June, Copenhangen, Denmark.
  42. Tokar, O., B枚hmann, T. and B. Tronvoll. (2015) Facilitating Service Systems Integration with Service Boundary Objects: An Empirical Exploration in Mental Health Care, 14th International Research Symposium on Service Excellence QUIS14), China Europe International Business School (CEIBS), Shanghai, China, June 18-21, 2015.
  43. Tronvoll, B. (2015) Philosophical Foundations for Research and their Implications on Service Research, Naples Forum on Service - University of Naples Federico II, Naples, Italy 9-12 July.
  44. Tuominen T., Edvardsson B. and J. Reynoso (2015) Actors inhibiting and enabling Service Innovation: Bringing the Performative View on Organisational Routines to Service Innovation, QUIS 14 Conference, June 10-13 , China Europe International Business school (CEIBS) and Fudan University, Shanghai China.
  45. Waygood, O. E., Olsson, L. E., Friman, M. & Taniguchi, A. (2015). Children鈥檚 trip to school and psychological well-being, presentation at the 1st International Conference on Transport & Health (ICTH), London, England, 6-8 July 2015
  46. Waygood, O. E., Olsson, L. E., Friman, M. & Taniguchi, A. (2015). Transport and Child Well-Being, presentation at the 1st International Conference on Transport & Health (ICTH), London, England, 6-8 July 2015.
  47. Westman, J., Olsson, L. E., G盲rling, T., & Friman, M. (2015). Children鈥檚 Travel to School: Satisfaction, Current Mood, and Cognitive Performance. Poster presented at the ICPS (International Convention of Psychology Science Conference). Amsterdam, The Netherlands, 12-14 March.
  48. W盲stlund, E., Shams, P., and T. Otterbring (2015) Peripheral vision and the consumer choice process. The 2nd Triennial AMA/ACRA Retailing Conference, March 4-7, Miami, Florida, USA.
  49. 脜kesson, M. and Edvardsson, B. (2015) Role transformation in self-service based systems, Naples Forum, June 9-12, University of Naples, Italy

2014

  1. Angulo, J., W盲stlund, E. and Johan, H. (2014). What Would It Take for You to Tell Your Secrets to a Cloud?: Studying decision factors when disclosing information to cloud services. Secure IT Systems: 19th Nordic Conference, NordSec 2014, Troms酶, Norway, October 15-17, 2014, Proceedings. Paper presented at Nordic Conference on Secure IT Systems (pp. 129-145). , 8788.
  2. Bolton, R., Tarasi, C., Gustafsson, A., and L. Witell (2014) How Contextual Variables Moderate the Antecedents of Customer Satisfaction Across Service Activities, Channels and Markets. The 23rd Annual Frontiers in Service Conference, June 26-29, 2014, Miami, Florida.
  3. Charitsis, V. (2014) Better living through data?听"Tracking" the self-quantified runner. Poster presented at the 9th Consumer Culture Theory Conference, Helsinki, Finland, June 26-29, 2014.
  4. Charitsis, V., Sk氓l茅n, P., and H. Huzell (2014) Constructing the data-prosumer: self-quantification and the gamification of running in Web 2.0 platforms. The Dynamics of Virtual Work:听the Transformation of Labour in a Digital Global Economy International Conference, London, England, September 3-6, 2014.
  5. Corulcio, M., Edvardsson, B., and A. Carida (2014) Resource integration in innovation processes: a literature review. Paper presented at The 2nd Interantional Conference on the Human Side of Service Engineering, Krakow, Poland, July 19-23, 2014.
  6. Edvardsson, B., Tronvoll, B., and L. Witell (2014) Key concepts in Service Innovation Research: -Value proposition. Forum on Markets and Marketing, 果冻传媒, Sweden, June 16-19, 2014.
  7. Edvardsson, B., Tronvoll, B., and L. Witell (2014) Key concepts in Service Innovation Research -听ACTORS;听RESOURCES听AND听INSTITUTIONS, American Marketing Association ServSig conference, Services Marketing in the New Economic and Social Landscape, Thessaloniki, June 13-15, 2014.
  8. Fellesson, M., and N. Salomonsson (2014) Good service work and bad customer behavior. Paper presented at the AMA Servisg, 2014, Thessaloniki, Greece, June 13-15, 2014.
  9. Fellesson, M., and N. Salomonsson (2014) Frontline employees' expectations about customers: disturbance or co-creators of value? Paper presented at the Australian and New Zealand Marketing Association Annual Conference (ANZMAC) Brisbane, Australia, December 1-3, 2014.
  10. Gottfridsson, P., och M. 脜kesson (2014) Introducing High-tech services in a low-tech service context. How does customers react to changed roles, 23rd Frontiers in Service Conference, Miami, USA.
  11. G盲rling, T. & Friman, M. (2014). Unsustainable Travel Becoming (More) Sustainable.
    Presented in the symposium 鈥渟ustainable consumption鈥 convened by Lucia Reisch and John Thogersen at the International Congress of Applied Psychology, Paris, 8-13 July 2014.
  12. Karlsson, J., Cam茅n, C. and Sundstr枚m, E. (2014) Frontline employees as value negotiators in service innovation. 23rd Frontiers in Service Conference, Miami, USA, June 26-29
  13. Karlsson, J., Engen, M. and Sk氓l茅n, P. (2014) Frontline employees麓 role in practice based service innovation. 21st International Product Development Management Conference (IPDMC), Limerick, Ireland, June 15-17.
  14. Klaus, P., and B. Edvardsson (2014) The role of servie systemns in executing customer-service experience strategies:听A critical examination of existing practices, 13th International Reserach Conference in Service Managment, La Londe les Maures, France, May 27-30, 2014.
  15. Koskull, C., Strandvik, T., and B. Tronvoll (2014) Emotional strategizing in service innovation management, ServSig American Marketing Association International Service Research Conference, Thessaloniki, Greece, June 13-14, 2014.
  16. Kristensson, P., W盲stlund, E. & S枚derlund, M. (2014). Changing customer behavior towards the greener.听听 Paper presented at Frontiers in Service conference, June 26-29, 2014, Miami, Florida, USA.
  17. L枚fberg, N. (2014) Tracing a service business logic in manufacturing firms. 3rd International Business Servitization Conference, Bilbao, Spain, November 13-14, 2014.
  18. Myhr茅n, P., and L. Witell (2014) Organising for customer driven co-creation in new service development. AMA Servsig, June 13-15, Thessaloniki, Greece.
  19. Olsson, L. E., Ettema, D., G盲rling, T., & Friman, M. (2014). Omst盲ndigheter, upplevelser och k盲nslor vid resor 鈥 en pilotstudie. Presentation p氓 3:e nationella konferensen i Svensk transportforskning 21-22 oktober, Campus Norrk枚ping, Link枚pings Universitet
  20. Otterbring, T.听 (2014) Smile for a while: Pleasure meditates the effect of employee-displayed smiling on customer satisfaction. The 4th Nordic Retail and Wholesale Cnference, Stockholm, Sweden, November 5-7, 2014.
  21. Otterbring, T., W盲stlund, E., Shams, P. and A. Gustafsson (2014) Eye-tracking customers' in store search behavior: The effect of store familiarity on visual attention at different stages of the search process. In 2014 Shopper Marketing & Pricing Conference, Stockholm, Sweden, May 8-10, 2014
  22. Pettersson, P. (2014) Is the Swedihs state secular when religious service functions are integrated in public institutions? Paper presented at the EUREL Conference, 23-24 October, Lublin, Poland.
  23. Pettersson, P. (2014) The impact of contractual relationships to the identity and values of religious organizations - a pilot study in Sweden. Paper presented at the XVIII International Sociological Association, ISA, World Congress of Sociology, Yokohama, Japan, 13-19 July, 2014.
  24. Taniguchi, A., Gr盲盲s, C., & Friman, M. (2014). Does 鈥淗appiness during travel鈥 lead to sustainable transport? Poster presented at the 18th European Conference on Mobility Management, Florence, Italy, May 7-9.
  25. Witell, L., Snyder, H., Gustafsson, A., Fombelle, P., and P. Kristensson (2014) Competing categories of service innovation, Global Marketing Conference, Singapore, July 15-18, 2014.

听2013

  1. Andreassen, T.W., Gustafsson, A., and H. Gebauer, (2013) To co-produce or not? The case of technology-enabled services, QUIS13, June 10-13, 果冻传媒, Sweden.
  2. Angulo, J. and W盲stlund, E. (2013). Profiles: prototyping an online information segregation service.听 In: Kurosu, M., (Ed.), Human-Computer Interaction: Users and Contexts of Use, volume 8006, Proceedings Part III. Paper presented at 15th International Conference HCI International Las vegas Nevada USA 21-26 jun. Springer
  3. Bolton, R., W盲stlund, E., Gustafsson, A., and L. Witell (2013) What drives the drives of customer satisfaction?听Understanding how across-channel participatioin and country of origin affect the drivers of customer satisfaction, QUIS13, June 10-13, 果冻传媒, Sweden.
  4. Cam茅n, C., and M. 脜kesson (2013) Do contracts restrict front-line employees to be innovative and co-create value, QMOD Conference on Service Quality and Service Science, Portoroz, Slovenia.
  5. Charitsis, V., and P. Sk氓l茅n (2013) The empowerment oxymoron:听Conceptualizing control of working consuemrs on Web 2.0 platforms, 7th Interpretative Workshop on Consumer Research, University of Pisa, Brussels, Belgium.
  6. Cova, B., Pace, S., and P. Sk氓l茅n, (2013) Unraveling Firm-Consumer Value Co-Creation听as Alignment Practices Onine:听The Case of AlfaRomeo/Alfisti, Nordic Academy of Management, Reykjavik, Iceland
  7. Davoudi, S. and M. Johnson (2013) Exploring customer-driven, dynamic key performance indicators, EIASM Barcelona September 2013.
  8. Davoudi, S., H枚gstr枚m, C., L枚fgren, M., and M. Johnson (2013) Customer satisfaction in public transit, NFF- Iceland, August, 2013.
  9. Edvardsson, B., Kleinaltenkamp, M., McHugh, P., Tronvoll, B., Watts, J., Windahl, C. (2013) Institutional logics matter, Naples Forum, June 18-21, University of Naples, Italy.
  10. Edvardsson, B., Tronvoll, B., and L. Witell (2013) A conceptualization of service innovation as reconfiguration of actors, resources and institutions, First International Workshop on Service Innovation Research, September 18-20, University of Magna Graecia Di Catanzaro, Italy.
  11. Enquist, B., Johnson, M., Lundgren, F., and 脜. R枚nnb盲ck (2013), Business Excellence 2.0, QMOD 17th, September, 2013, Portoroz, Slovenia
  12. Enquist, B, Sebhatu, S. Petros, Johnson, M. (2013) Transcendence for Business Logics in Value Networks for Sustainable Service Business, Naples Forum on Service, 18-21 June, 2013 at Ischia, Italy.
  13. Finsterwalder, J., Edvardsson, B. (2013) The Actors' Personalities and value Co-Creation in Service systems. Naples Forum, June 18-21, University of Naples, Italy.
  14. Finsterwalder, J., Edvardsson, B. (2013) The influence of personality sysems on value co-creation in service systems, QUIS 13 Conference, June听10-13,听果冻传媒, Sweden.
  15. Friman, M., Taniguchi, A., and C. Gr盲盲s (2013) Satisfacton with travel, goal achievement, and voluntarly behavioral change, Presentation at the Biennial
  16. Fyrberg-Yngfalk, A., Pace, S., Cova, B., and P. Sk氓l茅n (2013) Confession inside consumer tribes:听Refraiming control through pastoral power, Consumer Culture Theory Conference, 10-12 June, Tucson, USA.
  17. Fyrberg-Yngfalk, A., Pace, S., and P. Sk氓l茅n (2013) Confession as a Fresh Perspective: Reframing Control inside Consumer Tribes, 7th Interpretative Workshop on Consumer Research, University of Pisa, Brussels, Bergium.
  18. Gebauer, H., Johnson, M. Enquist, B., Sebhatu, S. (2013),Service systems听Innovation in complex settings, The 22nd Nordic Academy of Managment Conference Iceland, August, 2013.
  19. Gebauer, H., Petros Sebhatu, S., Johnson., M. and B. Enquist (2013) Innovation in complex service systems. The 4th International Research Symposium in Service Managment (IRSSM-4) Marian International Institute of Managmentn, Kuttikkanam Kerala,听India, July 2-6.
  20. Gebauer, H., U. Messmer, C. L眉thi, L. Sch枚bitz, L. Strande T. Larsen and M. Johnson, (2103), Inclusive鈥 business model innovations for transformative services, NFF- Iceland, August,2013.
  21. Gebauer, H., Johnson, M., Enquist, B., and S. Petros Sebhatu (2013) Innovation in complex service systems, NFF听Iceland, August 2013.
  22. Gustafsson, A., Fombelle, P., and L. Witell (2013) What is service innovation?听The 2013 Naples Forum on Service, June 18-21, Ischia, Italy.
  23. G盲rling, T., Ettema, D. & Friman, M. (2013, September). The need to change how people think about the consequences of travel. In M. Friman (Convener), Sustainable travel. Symposium conducted at the 10th biennial Conference on Environmental Psychology in the symposium on sustainable travel, Magdeburg, Germany.
  24. G盲rling, T., Ettema, D. & Friman, M (2013) The Need to Change How People Think About the Consequences of Travel. Presentation at the 10th Biennial Conference on Environmental Psychology in the symposium on Sustainbable travel.
  25. G盲rling, T., Ettema, D., Friman, M., & Olsson, L. E. (2013). How Daily Travel Influences Emotional Well-Being, paper presented at the 2nd national conference on transport research, G枚teborg, Sweden, 22-23 October.
  26. G盲rling, T., Olsson, L.E., Ettema, D., and M. Friman (2013) Influences on Current Mood of Expereinced Sequences of Events. Poster Presented at the APS听25th Annual convetntion, Washington D.C.听USA 23-26 May.
  27. Helkkula, A., Kowalkowski, C and B. Tronvoll (2013) Different approaches to serice innovation and their contribution of value co-creation, Workshop on Service Innovation Research , Catanzaro, Italy. September 18-20.听
  28. Kaluza, J., Sk氓l茅n, P. (2013) Addressing Public Sector Challenges from a Service Logic Perspective, 22nd Nordic Academy of Management Coference, August 21-23, University of Iceland, Iceland.
  29. Klaus, P., Edvardsson, B., (2013) Measuring customer experiences and value-in-context through the lens of Service -Dominant-Logic, Service Frontiers conference, July 3-5, National Taiwan University, Taipei, Taiwan.
  30. Klaus, P., and Edvardsson, B. 2013, "A critical examination of service system鈥檚 role in implementing customer experience strategies," Cambridge Academic Design Conference, Cambridge, England, September 4-5.
  31. Molander, S., Fellesson, M., & Friman, M. (2013). Market orientation in dyads, paper presented at the 2nd national conference on transport research, G枚teborg, Sweden, 22-23 October.
  32. Olsen, L.L., Witell, L., and A. Gustafsson (2013) Turning the customer satisfactions number into action:The key to succeed with customer satisfaction programs, QUIS13, June 10-13, 果冻传媒, Sweden.
  33. Otterbring, T., L枚fgren, M., and M. Lestelius (2013) Packagin in new light, Nordic Academy of Managment conference, Reykjavik, Iceland, August 21-23.
  34. Otterbring, T., Ringler, C., Sirianni, N., and A. Gustafsson (2013) Entering consumption: A greeter at the store entrance positively influences customers' spending, satisfaction, and employee perceptions, ACR听North American Conference, Chicago IL听(October 3-6).
  35. Otterbring, T., W盲stlund, E., and A. Gustafsson (2013) Seen but not recalled:听investigating the effects of digital signage with eye-tracking, QUIS13, June 10-13, 果冻传媒, Sweden.
  36. Pettersson, P. (2013) The inconsistent religious logics of belonging, behaving and believing, on the interplay between collectivistic and individualistic religion. Paper presented at the 32nd Conference in the International听 Society for the Sociology of Religion - SISR, 27-30 June, 2013, Turku/脜bo, Finland.
  37. Pettersson, P., (2013) Values expressing unity in diversity - a study of the complex relation between majority cultures and minority religions across Europe. Paper presented at the 32nd Conference in the international Society for the Sociology of Religion - SISR, 27-30 June, 2014, Turku/脜bo, Finland.
  38. Roos, I., L枚fgren, M., and B. Edvardsson (2013) Customer-support Service from a Relationship Perspective, QUIS 13 Conference, June 10-13, 果冻传媒, Sweden. 听听听
  39. Salomonsson,听N., and M. Fellesson, (2013) Between a rock and a hard place - customer ideals, Organizational Realities and Misbehaving customers in frontline work. 20th International Conference on Recent Advances in Retaliling and Consumer Service Sciences (EIRASS)听Philadelphia, USA July 7-11.
  40. Sebhatu S. and Enquist, Bo-Jacob (2013) Sustainable and innovative Public Transit -Bus Rapid Transit (BRT) system thinking embedded in social and environmental context, QMOD 16th, September, Portoroz, slovenia
  41. Sebhatu, Samuel P.; Erzigkeit, Fenya; Petrescu, Alina (2013), Is Corporate Governance defying Corruption?, 10th WORKSHOP ON CORPORATE GOVERNANCE, ISSN 2295 鈥 1687, Brussles, Belgium
  42. Sebhatu, Samuel Petros, Enquist, Bo, Johnson Mikael, Gebaur, Heiko (2013), Innovation in complex service systems, International Research Symposium on Service Management, (IRSSM-4),July 02-06,2013, Kerala, India
  43. Sk氓l茅n, P., Abdul Aal, K. (2013) Co-creating the Arab Spring:听Service Marketing, Emanicpation and Freedom, Nordic Academy of Management, Reykjavik, Iceland.
  44. Webb, A., Peck, J., and A. Gustafsson (2013) Do Not Touch Me, But Please Do: Consumer misjudgment on comfort with initiating and receiving interpersonal touch, ACR North Merican Conference, Chicago IL (October 3-6).
  45. Tronvoll, B. (2013) Novel marketing perspectives calls for an in-depth understanding of philosophical assumptions, Naples Forum on Service, June 18-21, Ischia, Italy.
  46. Westman, J., Olsson, L. E., Friman, M., & G盲rling, T. (2013). Children鈥檚 travel experiences depending on age and characteristics of the school commute, paper presented at the 2nd national conference on transport research, G枚teborg, Sweden, 22-23 October.
  47. Wetter-Edman, K., and C. Cam茅n (2013) Design thinking in the public procured contract - is it possible? QUIS 13 Conference, June 10-13, 果冻传媒, Sweden.
  48. Wetter-Edman, K., and P. Magnusson (2013) Design as a driver for servitization, The 20th International Product Development Management Conference, Paris, France.
  49. Wetter-Edman, K., and P. Magnusson (2013) Narrative for probing context. Observing Service Designers at work, QUIS 13 Conference, June 10-13, 果冻传媒, Sweden.
  50. Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., Gr枚nroos, C., Mattelm盲ki, T. (2013)听Design for Service comes to Service Logic, Naples Forum, June 18-21, University of Naples, Italy.
  51. Witell, L., Edvardsson, B., Meiren, T., Sch盲fer, A. (2013) The truth of service innovation in manufacturing firms:听Same, same, but different, QUIS听13 Conference, June 10-13, 果冻传媒, Sweden.
  52. W盲stlund, E., Shams, P., Witell, L., L枚fgren, M., and T. Otterbring (2013) Consumer choice and consideration sets, Nordic Academy of Management Conference, August 21-23, University of Iceland, Reykjavik, Iceland.
  53. W盲stlund, E., Witell, L., L枚fgren, M., Shams, P., and T. Otterbring (2013) A walk on the wild side:听Investigating attention during the consumer choice process in a real supermarket setting, ECEM 2013 European Conference on Eye Movements.
  54. 脜kesson, M., Edvardsson, B., and B. Tronvoll (2013) What drives customer experiences: the influence of norms, QUIS 13 Conference, June 10-13, 果冻传媒, Sweden.
  55. 脜kesson, M., Edvardsson, B. (2013) Role constellations in self-service based systems, Nordic Academy of Management Conference, August 21-23, University of Iceland, Reykjavik, Iceland.
  56. 脜kesson, M., Edvardsson, B., Tronvoll, B. (2013) Customer experience with self-service technology,听Naples Forum, June 18-21, University of Naples, Italy.

2012

  1. Andersson, P. K., Gustafsson, A., Kristensson, P., and E. W盲stlund (2012)听I'll Tell You Something Private and You'll Buy From Me Effects of Self-Disclosure on Reciprocity, 21st Annual Frontiers in Service Conference, June 14-17, College Park, Maryland, USA.
  2. B枚hman, T., Edvardsson, B., and B. Tronvoll (2012) Service Systems Integration, International Conference on Human Side of Service Engineering, San Fransisco, USA, July 21-25.
  3. Dasselaar, Manfred, & Sundstr枚m, Erik. (2012).听Exploring in an exploitation based organization - The role of front-line employees. Paper presented at the The 2012 Human Factors and Ergonomics 2012 Research Conference San Fransisco, CA.
  4. Dasselaar, Manfred, & Sundstr枚m, Erik. (2012).听Service Innovation - Building structures and using capabilities for exploration听. Paper presented at the 2012 Frontiers in Service Research Conference Washington, DC.
  5. Durannde, A., Edvardssson, B., and I. Dominique, (2012) What drives customer value in composed service systems? The case of mountain resorts, Paper presented at 12th International Research Conference in Service management, conference proceedings听"Marketing, Strategy, Economics, Operations and Human Resources:听Insights on Service Activities"听pp. 152-172.
  6. Edvardsson, B., and B. Tronvoll (2012) How do institutional logics shape service systems and value co-creation?听Forum on Markets and Marketing, University of Auckland, New Zealand, Dec 9-12.
  7. Edvardsson, B., and B. Tronvoll, (2012) A New Conceptualization of Service Innovation grounded in S-D logic and Service Systems, International Conference Quality and Service Science - The 15th QMOD听COnference, Poznan, Poland, Sep. 5-7.
  8. Edvardsson, B., and B. Tronvoll (2012) Conceptualizing Service Innovation: Value co-creating Relationships in Service Systems. Paper presented at Nord2012, Ume氓, Octotber 10-13.
  9. Engen, M., & Magnusson, P. R. 2012. Exploring frontline employees as a driver for service innovation, 19th International Product Development Management Conference. Manchester, June 17-19.
  10. Fellesson, M. (2012) Breaking the bank:听Young customers as market actors. The 2nd EISAM听Interdiciplinary Market Studies workshop, Dublin, Ireland, June 7-8.
  11. Friman M., Fujii, S., Ettema, D., G盲rling T., & Olsson L. E. (2012). A happy work commute. The 13th International Conference on Travel Behavior Research, Toronto, Canada, July 15-20.
  12. Friman, M., Fujii, S., Ettema, D., G盲rling, T., & Olsson, L. E. (2012). Tillfredsst盲llelse med vardagliga resor oavsett f盲rdmedel - psykometrisk analys av STS Skalan, F枚rsta nationella konferensen i Transportforskning, Stockholm, Sverige, 18-19 oktober.
  13. Friman M., Olsson L. E., G盲rling T., Ettema, D., & Fujii, S. (2012). Life Satisfaction and Satisfaction with the Work Commute. The 5th International Conference on Traffic and Transport Psychology, Groningen, The Netherlands, August 29-31.
  14. Fujii, S., Suzuki, H., Friman M., Olsson L. E., G盲rling T., & Ettema, D. (2012). How satisfaction with work commute differs among Sweden, Netherland and Japan? The 5th International Conference on Traffic and Transport Psychology, Groningen, The Netherlands, August 29-31.
  15. Gottfridsson, P, Cam茅n, C and Rundh, B, 2012, Relationships in Constructed Service Development Networks 鈥 a study of service development within Public Organizations,听 Paper Presented at the 28th听IMP-conference 2012 in Rome.
  16. Gottfridsson, P, 2012, Introducing High-Tech Service System In A Low-Tech Service Context -Implementing ticket and information system in public transport, Paper Presented at the SERVSIG-conference 2012 in Helsinki.
  17. Gottfridsson, P., and A. St氓lhammar (2012) The process of transforming the service idea 鈥 A study of inter organizational service innovation. Paper presented at the QMOD conference 2012 in Poznan, Polen.
  18. Gustafsson, A., Fombelle, P., Witell, L., and P. Kristensson (2012) Unlearning Innovation and Learning Serviece Innovatioin! 21th Annual Frontiers in Serice Conference, June 14-17, College Park, Maryland, USA.
  19. G盲rling T., Suzuki, H., Fujii, S., Ettema, D., Friman M., & Olsson L. E. (2012). Tillfredst盲llelse med hela arbetsresan baserat p氓 tillfredsst盲llelse med dess delar, F枚rsta nationella konferensen i Transportforskning, Stockholm, Sverige, 18-19 oktober.
  20. Karlsson, Jenny; Sk氓l茅n, Per (2012) 鈥橢mployee Driven Service Innovation: A Multiple Case Study鈥,听The 1st international Conference on Human Side of Service Engineering, San Francisco, USA, July 2012.
  21. Klaus, P., Edvardsson, B. and S. Maklan, (2012) Developing a typology of customer experience management practice - from preservers to vanguards, Paper presented at 12th International Research Conference in Service management, conference proceedings "Marketing Strategy, Economics, Operations and Human Resources: Insights on Service Activities"听pp. 279-300.
  22. Klaus, Ph., Edvardsson, B., and S. Maklan (2012) Developing a typology for customer expereince practice. Academy of Marketing Conference, Southampton, United Kingdom, July 2012.
  23. Lervik, L., Andreassen, T. W., and A. Gustafsson (2012) If you Break It, Should I fix It? 21st Annual Frontiers in Service Conference, June 14-17, College Park, Maryland, USA.
  24. L枚fgren, M., Witell, L., Gustafsson, A., and P. Fombelle (2012) Influencing the Customer Experience with Gifts and Greetings, 21st Annual Frontiers in Service Conference, June 14-17, College Park, Maryland, USA.
  25. Magnusson, P. R., Edvardsson, B., & Hipp, C. 2012. Initiating and nurturing service transition in manufacturing. Paper presented at the SERVSIG 2012, Helsinki, June 4-7.
  26. Magnusson, P. R., W盲stlund, E., & Netz, J. 2012. Outsourcing idea screening: Exploring appropriateness of judges for new product/service ideas, 10th International Open and User Innovation Workshop. Harvard Business School, Boston, Massachusetts, USA, July 30-August 1, 2012.
  27. Magnusson, P. R., W盲stlund, E., & Netz, J. 2012. Who are you to judge? -听Exploring users' appropriateness for judging new product/service ideas, 19th International Product Development Management Conference. Manchester, June 17-19.
  28. Nordin, F., Magnusson, P. R., & Ravald, A. 2012. Options for dealing with incompatible industrial service buyers, SERVSIG 2012. Helsinki, June 4-7.
  29. Olsson L. E., Friman M., Ettema, D., G盲rling T., & Fujii, S. (2012). Den lyckliga arbetspendlaren, F枚rsta nationella konferensen i Transportforskning, Stockholm, Sverige, 18-19 oktober.
  30. Pettersson, P. (2012) Swedish public authorities' official use of religion. Paper presented at The 2012 SSSR Annual Meeting, November 9-11, Phoenix, Arizona, USA.
  31. Pettersson, P. (2012) Swedish public authorities' official use of religion. Paper presented at The 21st Nordic Conference for Sociology of Religion, August 15-17, 2012, Ume氓, Sweden.
  32. Quist, J & Fransson, M (2012), Managing Joined-up Government: An Inside View on Challenges and Catalysts, Full paper presented at XVI Annual Conference of the International Research Society for Public Management (IRSPM) Rome, Italy 11-13 April.
  33. Sk氓len, P., Gummerus, J., von Koskull, C., & Magnusson, P. R. 2012. 鈥淲hat is service and how it is innovated?鈥, SERVSIG 2012. Helsinki, June 7-9.
  34. Sk氓l茅n, Per; Gummerus, Johanna; Von Khoskull, Catharina; Magnusson, Peter (2012) 鈥橵alue Proposing for Value Creation: A Study of Service and Service Innovation鈥,听AMA SERVSIG 鈥 International ServiceResearch Conference, June 7-9, Helsinki, Finland, 2012.听听
  35. Suzuki, H., Fujii, S., Friman, M., Olsson L.E., G盲rling, T., & Ettema, D. (2012). How satisfaction with trip legs affect whole trip satisfaction? Tests of models for aggregated satisfaction of work commutes. The 5th International Conference on Traffic and Transport Psychology, Groningen, The Netherlands, August 29-31.
  36. Suzuki, H., Fujii, S., G盲rling, T., Ettema, D., Friman, M., & Olsson, L. E. (2012, July). Preferences aggregated for sequences of events. In K. Takamura (Convener), Preferences and decision making. Invited symposium at the 30th international congress of psychology, Cape Town, South Africa.
  37. Tornvoll, B., and Edvardsson, B., (2012) Foundations for Service System Research, ServSig Research Conference, Helsinki, Finland, American Marketing Association/HANKEN听School of Economics, June 9-12.
  38. Witell, L., and L枚fgren, M. (2012). 鈥淔rom free to service for fee鈥,听Servsig, Helsinki, Finland.

2011

  1. Bergman, A., Larsson, P., and L. Ivarsson (2011) A matter of customer equity or a moment of personal satisfaction? Interaction patterns in the retail sector,18th International Conference on Recent Advances in Retailing and Consumer Service Sciences, San Diego, USA.
  2. Edvardsson, B., Meiren, T., Sch盲ffer, A., and L. Witell (2011) Customer Integration in NSD:听Are they any differences between manufacturing and service companies? QUIS 12 Conference, June 2-11, Cornell University, USA.
  3. Edvardsson, B., Ng, G., Zhi Min, C., Firth, R., and Y. Ding (2011) How is a service based on Serivice-Dominant Design superior to Goods-Dominant Design? IJCSS (International Joint Conference on Service Sciences)听Taipei, May 25-27.
  4. Edvardsson, B., Sundstr枚m, E., Strandvik, T., and K. Heinonen (2011).听An analysis of service innovation approached in theory and practice. Paper presented at the Nordic Academy of Management conference, Stockholm.
  5. Edvardsson, B., and B. Tronvoll (2011) Value co-creation and value-in-context:-Understanding the influence on duality of structures. IJCSS听(International Joint Conference on Serice Sciences, Taipei, May 23-27.
  6. Echeverri, P., 鈥榁ideo鈥恇ased analysis of ordinary and disabled travelers handling multimodal door鈥恡o鈥恉oor trips鈥. ETC Conference Glasgow, October, 2011.
  7. Echeverri, P. Coaching - En metod f枚r att f枚rb盲ttra servicem枚tet (2011)
  8. Echeverri, P., Knowledge and skills in service culture: A practice theory based study of control and support鈥. QMOD Conference, San Sebastian August, 2011.
  9. Enquist, B., Edvardsson, B., and Sebhatu, S. P., (2011). Values Resonance as a Basis for Values based Service Business, Understanding Complex Service Systems Through Different Lenses, Academic Conference, Cambridge, UK, (September).
  10. Enquist, B., Edvardsson, B., and Sebhatu, S. P., 鈥淐orporate Governance & Corporate Social Responsibility as Resources in SD logic for Values Based Service Business An explorative study of IKEA, Starbucks and H&M鈥, Naples Forum on Service 鈥 Capri, Italy (June 2011)
  11. Eriksson, L., Friman, M. & G盲rling, T. (2011). Perceived Attributes of Bus and Car Influencing Satisfaction with the Work Commute. Presentation at the 9th Biannual conference of Environmental Psychology in Eindhoven, 26鈥28 September, The Netherlands.
  12. Ettema, D., G盲rling, T., Olsson, E. L., Friman, M., & Moerdijk, S. (2011). The Road to Happiness? Measuring Satisfaction of Dutch Car Drivers with Their Travel Using the Satisfaction with Travel Scale (STS). Poster presented at the 90th Annual Meeting of the 32 Transportation Research Board, Washington.
  13. Fellesson, M., 脜berg, A., and A. Alexson (2011) Money in everyday life: New financial services for the paradoxical microentrepeneur, The International Academy of Management and Business annual conference, Orlando, Florida, USA.
  14. Fellesson, M., 脜berg, A., and S. Pettersson (2011) I have no idea what I'm doing. Customers as Incompetent Service Workers.
  15. Fellesson, M., 脜berg, A. & Salomonson, N. Misbehaving Customers 鈥 Are We Creating Fankenstein鈥檚 Monster in Service Research? (2011) Paper presented at the Australia and New Zealand Annual Marketing Conference (ANZMAC), Perth, Australia, November 28鈥30 2011
  16. Fombelle, P., Gustafsson, A., L枚fgren, M., and L. Witell (2011) The Influence of a Small Gift and a Personal Greeting on the Customer Experience, QUIS 12, June 2-5, Itchaca, USA.
  17. Fransson, M & Quist, J (2011) Collaborative Innovation in Complex Service Systems, Paper presented at Service Week Academic Conference, Cambridge, UK, September 22-23.
  18. Friman, M., Olsson, L.E., Ettema, D., G盲rling, T., and S. Moerdijk (2011)听The Road to Happiness?听Measuring Satisfaction of Dutch Car Drivers with Their Travel Using the Satisfaction with Travel Scale (STS) THe 90th Annual meeting of the 32 Transportation Research Board, Washington USA.
  19. Friman, M., Pedersen, T., and Kristensson, P. (2011) Consumers' reluctance to Use Public Services:Effects on a Defocusing Technique on Cars Users' Predictionis fo Future Satisfaction with Public Tansport, The International Conference on Advances in Behavioral Economics and Edonomic Psychology.
  20. Friman, M., Pedersen, T., and Kristensson, P. (2011) Reluctance to use public transport:听Effects of a defocusing technique on car users' predicted satisfaction with public transport, The 9th Biannual Coference of the Environmental Psychology, 26-28 September, Eindhoven, the Netherlands.
  21. Friman, M., Olsson, L.E., and T. G盲rling (2011) Percieved Attributes of Bus and Car Influencing Satisfaction with the Work Commute, The 97h Biannual Conference on Environmental Psyhcology, 26-28 September, Eindhoven, The Netherlands.
  22. Friman M., Fujii, S., Ettema, D., G盲rling T. & Olsson L. E. (2011) A psychometric analysis of the Satisfaction with Travel Scale (STS). Presentation at the 9th Biannual conference of Environmental Psychology in Eindhoven, 26鈥28 September, The Netherlands.
  23. Gebauer, H., Johnson, M. & Enquist, B. (2011) Evolvement of value鈥恈onfiguration spaces empirical evidences from public transit services Accepted for presentation at the 12th International Research Symposium on Service Excellence in Management June 2鈥5, 2011,Ithaca, New York, USA.
  24. Gottfridsson, P. Cam茅n, C. and Fellesson, M. Coping with service development in a forced relationship context, QMOD 2011, San Sebastian Spain.
  25. Ivarsson, L., and P. Larsson, (2011) Non-work related activiteis at work - a theoretical framework, International Labour Process Conference, April, Leeds, The UK.
  26. Karlsson, J., Sundstr枚m, E., and P. Sk氓l茅n (2011) Remote and Concurrent Co-Creation :听UNderstanding Service Innovation in Health Care, Workshop on Innovation in the Public Sector, Lillehammer College, Norway.
  27. K, Andersson, P., W盲stlund, E., Gustafsson, A., and P. Kristensson (2011) Changing the servicescape with Music, Quis 12, June 2-5, Ithaca, USA.
  28. Molander, S., Fellesson, M., Friman, M. & Sk氓l茅n, P. (2011). Market Orientation in Public Transport Research 鈥 a review. Paper presented at the 17th international conference on recent advances in retailing and services studies (EIRASS), San Diego, USA, July 15鈥18 2011.
  29. Olsson L. E., Friman M., & Pareigis, J. (2011). Measuring the service experience as context鈥恠pecific well鈥恇eing. Accepted for presentation at the 12th International 8 Research Symposium on Service Excellence in Management June 2鈥5, 2011,Ithaca, New York, USA.
  30. Olsson, L. E. & Johansson, L鈥怬. (2011). Moral and social signaling in green choice.Presented at 14th International Conference on Social Dilemmas, Amsterdam, The Netherlands.
  31. Pedersen, T., Friman, M. & Kristensson, P. (2011). Consumers鈥 Reluctance to use Public Services: Effects of a Defocusing Technique on Car Users鈥 Predicted Satisfaction with Public Transport. Accepted for presentation at The International Conference for the Advancement of Behavioral Economics and Economic Psychology, Exeter, United Kingdom, July 12th 鈥 July 16th.
  32. Pedersen, T., Friman, M. & Kristensson, P. (2011). Reluctance to use public transport: Effects of a defocusing technique on car users' predicted satisfaction with public transport. Presentation at the 9th Biannual conference of Environmental Psychology in Eindhoven, 26鈥28 September, The Netherlands.
  33. Roos, I., and A. Gustafsson and B. Edvardsson (2011) SPAT (Switching听Pathc Analysis Techniquie听-听a听Method to Understand Switching听Paths and Behavior, The 12th International Research Symposium on Service Excellence in听Management, QUIS12, Ithaca, USA.听
  34. Sebhatu Samuel P., & Enqvist, B鈥怞. (2011). 鈥淪ustainable and innovative Public Transit 鈥 Bus Rapid Transit (BRT) system thinking in social context鈥, 14th QMOD conference, TECNUN, San Sebastian, Spain, August, 2011.
  35. Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M. (2011). Collaborating on value creation and innovation in a complex service system 鈥 Sustainability business cases from public transit services, Understanding Complex Service Systems Through Different Lenses, Academic Conference, Cambridge, UK, September 2011.
  36. Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M. (2011). 鈥淚nnovating Valueconfiguration spaces: Insight from Public Transport Services in industrialized and newlyindustrialized countries鈥 2nd International Research Symposium in Service Management (IRSS 鈥2), Jakarta, Indonesia, (July, 2011)
  37. Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M., 鈥淪ustainability as driver for innovative Public transit Services 鈥 Insight from Public Transport Services in industrialized and newlyindustrialized countries鈥 The Business of Social and Environmental Innovation, Cape Town, South Africa, November 2011.
  38. Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M., 鈥淰alueconfiguration spaces: Insight from Public Transport Services鈥 14th QMOD conference, TECNUN, San Sebastian, Spain, August, 2011.
  39. Sebhatu, S., Gebauer, H., Enquist, B. .& Johnson, M. (2011) Innovating Valueconfiguration spaces: Insight from Public Transport Services in industrialized and newly鈥恑ndustrialized countries. Accepted for presentation at International Research Symposium in Service Management (IRSSM鈥2) Yogyakarta, Indonesia.
  40. Shams, P., W盲stlund, E., and M. L枚fgren (2011) Packaging placement and design as extrinsic cues: A visual perception study on non-durables consumer goods, QUIS听12, June 2-5, Ithaca, USA.
  41. Sk氓l茅n, P., Cova, B., and S. Pace (2011) Value Co-Creation through Boundary Spanning Practices: Theoretical Considerations for Studying Community-Firm Collaborations, Interpretative Workshop on Consumer Research, University of Southern Denmark, Odense, Denmark.
  42. Stanworth, J., Edvardsson, B., Hsu, R-Hu (2012) Internal Service; Drivers of (Dis)satisfaction in the Chinese Context, IJCSS听(International Joint Conference on Service Sciences) May 25-27, Taipei.
  43. Tarisi,听C., Gustafsson, A., Bolton, R., and B.听Walker (2011) Predicting Cash Flow Variability Using Customer Characteristics:听Consistency Across Different Service Contexts,听20th Annual Frontiers in Service Conference, June 30-July 3rd, Columbus, OH, USA.
  44. Tronvoll, B., and B., Edvardsson (2011) Components fo a Complex ServiceSystem, Cambridge Service Forum, September 22-23. Best paper award.
  45. Tronvoll, B., Edvardsson, B., and S.L. Vargo (2011) What we see depends on how we look at it:Using an ontological framework to describe service systems. Forum on Service, June 14-17th, Capri, Italy.
  46. Wetter Edman, K., and U. Johansson (2011) The Menander Model- a metaphor for user involvement in service design. The Endless End EAD09, May 4-7,Porto, Portugal
  47. Witell, L., Kristensson, P., and A. Gustafsson (2011) Collaboration with Customers - Understanding the effect of customer-company interaction in new product development, Hawaii International Conference on System Sciences, Hawaii, USA.
  48. W盲ger, K., Roos, I., Ravald, A., and B. Edvardsson (2011) Introducing the concepts of assymetry and blind spots into听service research听to better understand relationship behaviors. QUIS听12 Conference, June听2-11, Cornell University,听USA.
  49. W盲stlund, E., Shams, P., L枚fgren, M., Witell, L., and A. Gustafsson (2011) Consumer perception at the point-of-purchase, Nordic Retail and Wholesale Conference, Norrt盲lje, Sweden.
  50. W盲stlund, E., and S. Fischer-Hubner (2011) Evoking Comprehensive Mental Models of Anonumous Credentials: Proceedings of the iNetSec 2011 Conference, iNetSec2011, Luzern, Switzerland.

2010

  1. Andersson听 Pernille, Anders Gustafsson, Per Kristensson, and Erik W盲stlund (2010) Let the music play鈥r not: the influence of background music on consumer behaviour, NRWC - Nordic Retail and Wholesale Conference, 10鈥11 November.

  2. Andreassen, Tor W., Anders Gustafsson, and Heiko Gebauer (2010) 鈥淐o-production: A fair-weather syndrome?鈥 The La Londe Conference in Service Management - 11th International Research Seminar in Service Management, France 25 鈥 28 May.

  3. Cam茅n, C, Fellesson, M & Gottfridsson, P听Market relations and relationship markets in public tendering - convergent or divergent?听2010. Publicerad i: AMA Servsig 2010.

  4. Cam茅n, C., Gottfridsson, P. and Rundh, B.听Contracts as a Cornerstone in the Relationship Building听2010. Publicerad i: Paper presented at the 26th IMP-conference in Budapest.

  5. Cam茅n, C. (2010). Managing service quality through contracts 鈥 an analysis of public tendering contracts, 13th QMOD Conference in Cottbus, Germany.

  6. Edvardsson, B, Gantz, W, Meirern, T, Sch盲fer, A, Witell, L., 2010, A Typology-based Analysis of New Service Development.听Paper presented at Second International Conference on Service Science and Innovation, Beijing ,August 2010.

  7. Edvardsson, B, Kristensson, P, Magnusson, P, Sundstr枚m, E., 2010, Customer Integration within Service Development 鈥 A review of methods and an analysis of insitu and exsitu contributions. Paper presented at 11th Research Seminar in Service management. La Londe les Maures, June 26-29.

  8. Edvardsson, B, Ng, G, Zhi Min, C, Firth, R, Yi, D., 2010, Is Service-Dominant Design Better Than Goods-Dominant Design? Paper presented at SERVSIG International Research Conference, June 17-19, 2010 in Porto, hosted by the School of Engineering of the University of Porto.

  9. Edvardsson, B, Sundstr枚m, E, Strandvik, T and Heinonen K, 2010, The Value of Customer Co-creation in Service Innovation: Insights from a Comparative Case Study Paper presented at SERVSIG International Research Conference, June 17-19, 2010 in Porto, hosted by the School of Engineering of the University of Porto.

  10. Edvardsson, B, Tronvoll, B and H枚vkinpuro, R., 2010, Customer dissatisfaction and service recoveries as an organizational process -The existence of a double recovery and a triple deviation.听Paper presented at SERVSIG International Research Conference, June 17-19, 2010 in Porto, hosted by the School of Engineering of the University of Porto.

  11. Edvardsson, B., Meiren, T., Sch盲fer, A. and L. Witell (2010) New Service Development in Europe 鈥 Results from an empirical study, AMA SERVSIG International Service Research Conference, June 17-19, Porto, Portugal.

  12. Edvardsson, B., Meiren, T., Sch盲fer, A. and L. Witell (2010) New Service Development and Innovation, 19th Annual Frontiers in Service Conference, 果冻传媒, Sweden.

  13. Enquist, B., Edvardsson, B and Petros Sebhatu, S. (2010) The role of Corporate Governance and CSR in Service Dominant Logic. Servsig Conference in Porto, Portugal June 2010.

  14. Eriksson, L., Friman, M., & G盲rling, T. (2010). Determinants of Car Users鈥 Switching to Public Transport. Presented at the 27th International Congress of Applied Psychology, Melbourne, 11-16 July, Australia.

  15. Ettema, D., G盲rling, T., Friman, M. and Olsson, E. L. (2010). Satisfaction with travel and subjective well-being (SWB): Development and tests of a measurement tool.听Paper presented at the Transportation Research Board 2010 Annual Meeting, Washington, 10-14 January, USA.

  16. Fellesson M., Salomonson, N. & 脜berg, A. (2010) 'Preventing or promoting customer misbehavior through service design', 6th SERVSIG International Research Conference, Porto, Portugal, June 17-19, 2010.

  17. Fellesson. M. & 脜berg, A. (2010) 'The reluctant customer - Financial service co-production or non-production?', 12th MFA Conference, Kuala Lumpur, Malaysia, June 8-10, 2010.

  18. Friman, M. and G盲rling, T. (2010). Review of soft policy measures for changed travel behavior in Sweden.Paper presented at the 27th International Congress of Applied Psychology, Melbourne, 11-16 July, Australia.

  19. Gebauer, H., Johnson, M. and Enquist (2010) Capability perspective on the formation of value networks in public transit. Servsig Conference in Porto, Portugal, June 2010.

  20. Gebauer, H., Johnson, M. and Enquist (2010) Service Innovations for Enhancing Public Transit Services. Frontiers in Service Conference, 听June 10-13, 果冻传媒, Sweden.

  21. Gustafsson Anders, Lars Witell, Paul W. Fombelle, and Tor W. Andreassen (2010), Give and Thou Shall Receive: Customer Reciprocity in Retail Setting, Frontiers in Service Conference, June 10-13, 果冻传媒, Sweden.

  22. Hellstr枚m, A. Elg, M., Gremyr, I. and L. Witell (2010) How to run a quality department and its effects on business results and status in a senior management team, 17th International Annual EurOMA Conference, June, Porto, Portugal.

  23. Ivarsson, L., P. Larsson and A. Bergman Interactive Bureaucracism - Service Encounters in the Retail Sector. Paper presented at 19th Frontiers in Service Conference, June 10-13, 果冻传媒, Sweden.

  24. Johansson, E., Witell, L. and M. Elg (2010), Evolvement of Quality Profiles in Swedish Organizations, 13th QMOD conference on Quality and Service Sciences ICQSS 2010, August 30 鈥 September 01, Cottbus, Germany.

  25. Johnson, M., Gebauer, H. and Enquist, B. (2010) Value creation in public transit services. Presented at La Londe Service Research Conference, France May 2010.

  26. Karlsson, Jenny, Sk氓l茅n, Per and Sundstr枚m, Erik (2010) Employee Involvement in Service Innovation 鈥 Implications for Management.听Paper presented at the American Marketing Association SERVSIG conference in Porto, Portugal, June 17-19, 2010.

  27. Kowalkowski, Christian, Daniel Kindstr枚m, and Lars Witell (2010), Internalization or externalization? Examining organizational arrangements for industrial service provision, AMA SERVSIG International Service Research Conference, June 17-19, Porto, Portugal.

  28. Mysen, T., and Tronvoll, B. (2010) The key role of opportunism in international relationshipps, 4th Johan Arnt Conferance in Marketing, H酶nefoss, Norway, 7-8 June 2010.

  29. Olsson, L. E. & W氓hlander, H. (2010). EcoRunner: En ny webbaserad milj枚kalkylator med direkt feedback p氓 hush氓llens konsumtion. Presenterat vid Energisessionen 2010, Uddevalla.

  30. Pareigis, J., Edvardsson, B. & Echeverri, P. (2010), Customers鈥 service experiences when interacting with resources in the service environment, 6th SERVSIG Internationals Research Conference, Porto, Portugal, June 17-19, 2010.

  31. Pedersen, T., Friman, M., & Kristensson, P. (2010). The role of predicted, on-line and remembered satisfaction in current travel mode choice. Paper presented at the 27th International Congress of Applied Psychology, Melbourne, 11-16 July, Australia.

  32. Pettersson Per (2010) 鈥漅eligion and state in Sweden鈥, paper presented at The 20th Nordic Conference in Sociology of Religion, NCSR, Kristiansand, Norway 4-6 August 2010.

  33. Roos, Inger, Anders Gustafsson, Bo Edvardsson and Peter Landmark (2010), Should we Differentiate Between Business and Private Customers?, 19th Annual Frontiers in Service Conference, June 10-13, 果冻传媒, Sweden.

  34. Salomonson, N., Fellesson, M. & 脜berg, A (2010), Tricks and tactics against threatening听 travellers, 19th Annual Frontiers in Service Conference 2010, 果冻传媒, Sweden, 10-13 June, 2010.

  35. Shams Poja, Erik W盲stlund, Anders Gustafsson (2010) Packaging Placement Vs. Packaging Design : The effect of extrinsic cues on visual perception, NRWC - Nordic Retail and Wholesale Conference, 10-11 November, G枚teborg, Sweden.

  36. Sk氓l茅n, Per; Edvardsson, Bo; Vaara, Eero and Vargo, Stephen R. (2010) 鈥楻ealizing the Service-Dominant Logic: A Practice Theoretical Perspective on Marketing Organization', Frontiers in Service, 果冻传媒 university, Sweden, June 10-13.

  37. Sundstr枚m, E. and Karlsson, J., 2010, Formulating, negotiating and securing value in service - Service development from a political perspective. Paper presented at QMOD in Cottbus, August 30 to September 01.

  38. Suzuki, H., Fujii, S., Kitagawa, S., Nakai, S., G盲rling T., Friman M., Olsson E. L., Eriksson, L. & Ettema, D. (2010). The relationship between subjective well-being and satisfaction with daily travel.听Paper presented at the 27th International Congress of Applied Psychology, Melbourne, 11-16 July, Australia.

  39. Tarasi, Crina, 听Ruth Bolton, Anders Gustafsson, and Beth Walker, (2010) How Customer Satisfaction and Loyalty Programs Influence Customer's Cash Flow Variability: Implications for Market Segmentation, Winter Marketing Educators鈥 Conference, February 19-22,听 New Orleans, USA.

  40. Tronvoll, B. (2010) The Service Recovery Activities Among Public Transportation Network Actors, 17th International conference on Recent Advances in Retailing and Service Science (EIRASS), Istanbul, Turkey, July 2-3.

  41. Wetter Edman, K. (2010)听The concept of value in design 鈥 an interview study.听Paper accepted at听听听听 The 2nd Nordic Conference on Service Design and Service Innovation, 1-3 December 2010, Link枚ping.听

  42. W盲stlund, Erik, Kay Sponseller, and Ola Pettersson. 2010. What you see is where you go: testing a gaze-driven power wheelchair for individuals with severe multiple disabilities. In Proceedings of the 2010 Symposium on Eye-Tracking Research听 &听 Applications (ETRA '10). ACM, New York, NY, USA, pp. 133-136.

  43. Witell, L., Gremyr, I., L枚fberg, N., Edvardsson, B. And A. Fundin (2010), Exploring Modes of Innovation in Services, CIRP-conference, 13-15 April Link枚ping, Sweden.

  44. 脜berg, M, Jansson, U och Nahnfeldt, C (2010) 鈥淥penings for Innovations and Change? Issues of Masculinity in the World of Engineering鈥. Publicerad i: Equality, Growth and Sustainability 鈥 do they mix? Link枚ping: Link枚pings universitet.

2009

  1. B枚hman, T., Burr, W, Edvardsson, B and Reuter, U., 2009, Implementing modular service production 鈥 conceptual framework and case study evidence, Paper presented at QUIS11 and published in听鈥淢oving Forward with Service Quality鈥,听Stauss, B., Brown, S. W., Edvardsson, B and Johnston, R., Wolfsburg.

  2. Cam茅n, C., & Gottfridsson, P, Understanding Service Development in Outsourced Service Networks 鈥 a Study of Service Developments in the Public Transport Area, Paper presented at the 11th QUIS-conference in Wolfsburg
  3. Cam茅n, C., & Gottfridsson, P. & Rundh, B. How can relationships in a public procurement setting be managed to achieve a high quality service?, Paper presented at the 12th QMOD-conference in Verona
  4. Cam茅n, C., Gottfridsson, P. & Rundh, B.听 To Trust or Not Trust - Formal Contracts and the Building of Long-Term Relationship, Paper presented at the 25th IMP-conference in Marseille
  5. Echeverri, P. & F. Fellesson, Organizational Development and Cultural Change: Managing Customer Oriented Services. Keynote speech and paper presentation at UITP鈥檚 1st International Conference on Corporate Management and Human Resources in Public Transport, 4-6 March 2009, Bremen, Germany.
  6. Enquist, B & Eriksson, T. (2009)听鈥淚s it possible to build a service business service culture for Public Service? - Analysing the Pressure of Culture Change driven by Goods and respectively Service Logic in Swedish Public Transport Industry鈥听 Paper accepted for presentation at the 12th听 QMOD International Research Conference 27-29 August, 2009 in Verona, Italy.
  7. Enquist, B (2009)听听Internationella och svenska utblickar i teori och praktik kring marknads- och serviceorienterad aff盲rsmodell f枚r kollektivtrafik听Presented at Transportforum, Link枚ping, 8-9 januari 2009
  8. Ettema, D., Friman, M., Olsson, L. E., & G盲rling, T. (2009, December).听Travel and subjective well-being(SWB). Paper accepted for presentation at the12th IATBR conference, Jaiour, India, December 13-18 2009.
  9. Fransson, Martin & Quist, Johan, Innovating integrated public services 鈥 challenges and obstacles, paper presented at the 18th Annual Frontiers in Service, Honolulu, Hawaii, Oct 29 - Nov 1 2009
  10. Fellesson, M & Gottfridsson, P,) Innovations on the Right Track? - How to Survive and Thrive as an Entrepreneur in a (De-) Regulated Network, Paper presented at the IAMB-Conference in New Orleans
  11. Fellesson, M., Cam茅n, C. & Friman, M. (2009).听Evaluating service scape in public transport. Paper accepted for presentation at the 16 th international conference on recent advances in retailing and services studies (EIRASS).Niagara Falls, Canada, July 6 鈥 July 9 2009.听
  12. Friman, M. & Fellesson, M. (2009).听The quality paradox: discrepancy between service supply and customer satisfaction. Paper accepted for presentation at the 58th UITP Congress. UITP Mobility & City Transport Exhibition, Vienna, 7-11 June 2009.
  13. G盲rling, T., Gamble, A., Jakobsson Bergstad, C., Friman, M., Olsson, E. L. & Ettema, D. (2009).听Impact of Performance of Out-of-Home Activities on Affective and Cognitive Subjective Well-Being.听Paper accepted for presentation at the IAREP/SABE conference "Behavioural Economics, Economic Psychology: Theory and Policy", Halifax, Nova Scotia, Canada July 7-11 2009.
  14. Gebauer, H., Johnson, M. & Enquist, B. (2009),鈥Enriching the Service-Dominant logic from a Value-in-Context perspective鈥 Paper accepted for presentation at the 18th听 Frontiers in Service Conference,听 Hawaii USA Oct 2009.
  15. Heinonen, K, Strandvik, T, Mickelsson, K-J, Edvardsson, Bo, Sundstr枚m, Erik, and P. Andersson (2009).听A customer dominant logic of service. Paper presented at the QUIS 11 - International Research Symposium on Service Excellence in Management, Wolfsburg, Germany.
  16. Hellstr枚m, Andreas, Lifvergren, Svante & Quist, Johan, Applying Process Management in Healthcare 鈥 Investigation Implementation Difficulties, paper presented at the 16th International Annual EurOMA Conference, G枚teborg, Sweden, June 14-17, 2009.
  17. Jakobsson Bergstad, C., Olsson, L. E., et al. (2009, Januari).听Bilens betydelse f枚r m盲nniskors aktiviteter och subjektiva v盲lbefinnande.听[The role of the car for activities and subjective well-being]Presented at Transportforum, Link枚ping, 8-9 januari 2009.
  18. Johnson, M. & Petros Sebhatu, S (2009)听Sustainable Service-Performance Management. Paper accepted for presentation at the 5th Conference on Performance Measurement and Management Control.听
  19. Olsson, L. E. (2009).听V盲gen till Lycka 鈥 Samband mellan f盲rdmedelsval och subjektivt v盲lbefinnande. [The Road to Happiness 鈥 Correlations between transport mode choice and subjective well-being]Presented at Transportforum, Link枚ping, 8-9 januari 2009.
  20. Olsson, L. E. (2009, December).The Road to Happiness.听Paper accepted for presentation at the12th IATBR conference, Jaiour, India, December 13-18 2009.
  21. Olsson, L. E., et al. (2009, December).听Car-use, Satisfaction with Travel and Subjective Well-Being. Paper accepted for presentation at the12th IATBR conference, Jaiour, India, December 13-18 2009
  22. Paiola, M., Gebauer, H and Edvardsson, B., 2009, Service Infusion in manufacturing: the case of small and medium-sized enterprises, Paper presented at QUIS11 and published in听鈥淢oving Forward with Service Quality鈥,听Stauss, B., Brown, S. W., Edvardsson, B and Johnston, R., Wolfsburg.
  23. Pedersen, T., Friman, M. & Kristensson, P. (2009).听Improving Potential Customers鈥听Predictions of Future Satisfaction with a Service 鈥 defocusing the focusing illusion.听Paper accepted for presentation at the QUIS 11th, Wolfsburg, 11-14 June 2009.
  24. Quist, Johan & Fransson, Martin, Whole-of-government in Sweden, paper presented at European Group of Public Administration (EGPA) Annual conference in St Julian鈥檚, Malta, September 2-5th, 2009.
  25. Quist, Johan & Pauloff, Anna, Centralisation and Specialisation in Swedish Public Administration, paper presented at European Group of Public Administration (EGPA) Annual conference in St Julian鈥檚, Malta, September 2-5th, 2009.
  26. Roos, I and Edvardsson, B., 2009, Comparing Customer鈥檚 and provider鈥檚 perspectives on customer relationships 鈥 Implications for the value perception, Paper presented at QUIS11 and published in听鈥淢oving Forward with Service Quality鈥,听Stauss, B., Brown, S. W., Edvardsson, B and Johnston, R., Wolfsburg.
  27. Roos, I., Friman, M., and Edvardsson, B., 2008, Emotions and Stability in Telecom-customer听 Relationships, Journal听of Service Management, Vol. 20, No. 2, pp. 131-155.
  28. Sk氓l茅n, Per (2009) 鈥楳anaging Service Firms: The Power of Managerial Marketing鈥,听European听Marketing Academy, Special topic forum on the Nordic School of Service Marketing, Nantes, Liverpool.
  29. Sk氓l茅n, Per (2009) 鈥楽ervice Marketing Control as Practice: A Case Study鈥,听European Academy of Marketing, Marketing-as-practice stream, Liverpool, UK.
  30. Strandvik, T, Holmlund, M and Edvardsson, B., 2009,听Customer Needings - A Mental Model of What the Buyer Buys,听18th IPSERA Conference, Supply Management - Towards an Academic Discipline?, April 听 5-8, 2009, Wiesbaden, Germany. Competitive paper in Conference Proceedings.
  31. Strandvik, T, Holmlund, M and Edvardsson, B., 2009,听Customer Needings - A Mental Model of What the Buyer Buys,听18th IPSERA Conference, Supply Management - Towards an Academic Discipline?, April 听
    5-8, 2009, Wiesbaden, Germany. Competitive paper in Conference Proceedings.
  32. Strandvik, T, Holmlund, M and Edvardsson, B., 2009,听Customer Needing Dynamics in Business Markets, 4th International Conference on Business Market Management, Copenhagen, Denmark, March 18th-20th.
  33. Strandvik, T, Holmlund, M and Edvardsson, B., 2009,听Customer Needing - A Contrast to the Seller-Based Offering, CBIM (Center for Business and Industrial Marketing) Academic Workshop, Atlanta, Georgia, USA,
    January 16th-19th.
  34. Wetter Edman, K. (2009).听Exploring Overlaps and Differences in Service Dominant Logic and Design Thinking. DeThinking Service ReThinking Design, First Nordic Conference on Service Design and Service innovation. November 24-26 2010, Oslo.
  35. Wetter Edman, K., 2009,听Design methods for improved service innovation.The NORDES 2009 Docotoral Consortium, August 30, 2009, The Oslo School of Architecture and Design, Oslo

2008

  1. Bjurklo, M., and Edvardsson, B., 2008, The Role of Competence in Initiating the Transition from Products to Service, Paper presented at 11th Research Seminar in Service management. La Londe les Maures, June 26-29.

  2. Edvardsson, B and Enquist, B., 2008, Values Based Service for Sustainable Business: Lessons from IKEA and comparisons with Starbucks, Body Shop and H&M, Paper presented at QMOD in Helsingborg, August 20-23.

  3. Edvardsson, B and Enquist, B., 2008, Values Based Service for Sustainable Business: Lessons from IKEA, Paper presented at the ServSig conference in Liverpool, June 4- 7.

  4. Edvardsson, B., Enquist., and Johnston, B., 2008, Creating Test-drives for Service Experiences Prior to Purchase and Consumption 鈥 Case studies in three different service contexts, Paper presented at 11th Research Seminar in Service management. La Londe les Maures, June 26-29.

  5. Enquist, B., Edvardsson, B and Roos, L-U., 2008, Values Based Service Innovations鈥 A Study in the Truck Industry, Paper presented at QMOD in Helsingborg, August 20-23.

  6. Fellesson, M. and Echeverri, P. (2008) Organizational Development and Cultural Change: Managing the Unmanageable? Papper presenterat vid the 2nd LAEMOS (Latin American European Meeting on Organizational Studies)听Colloquium, Rio de Janeiro, Brasilien, 15 鈥 18 April 2008听

  7. Gebauer, H, Edvardson, B and Bjurklo, M., 2008, Cultural Change In The Context of re-structuring manufacturing firms towards service orientation, Paper presented at the ServSig conference in Liverpool, June 4-7.

  8. Johnson, M. (2008) Service leadership in the chaos of change,听SERVSIG International Research Conference, University of Liverpool Management School, UK 5th-7th June 2008.听

  9. Pareigis, J., Edvardsson, B and Enquist, B., 2008, The role and design of the service environment in creating favourable customer expereinces, Paper presented at QMOD in Helsingborg, August 20-23.

  10. Pedersen, T., Friman, M., Kristensson, P. (2008). New perspectives on affective forecasting. From chronic illness to transient events such as public transport. Paper presented at the International Conference on Traffic and Transport Psychology, ICTTP in Washington, August 31 to September 4, 2008.听

  11. Roos, I., Friman, M., and Edvardsson, B., 2008, Emotions and Stability in Telecomcustomer Relationships, Paper presented at the ServSig conference in Liverpool, June 4-7.

  12. Sk氓l茅n, Per (2008) 鈥楳arketing and Subjectivity: The Shaping of Customer-Oriented Front Line Employees鈥, Critical Management Studies Workshop, Critical Marketing Stream, University of Southern California, Los Angeles, USA.听

  13. Strandvik, T, Holmlund, M and Edvardson, B., 2008, Dynamics in Customers鈥 Needings, Working paper, Paper presented at 5th workshop on Customer Relationship Dynamics, Turku October 3rd 鈥 5th.

  14. Strandvik, T, Holmlund, M and Edvardson, B., 2008, From the Providers Offering

  15. Sundstrom, E., Kristensson, P., Magnusson, P. and Edvardsson, B. Learning from and with customers in the development of new services 鈥 a review of customer involvement methods. Paper presented at the Frontiers in Services conference in Washington D.C., October 2nd to 5th, 2008.

  16. Sundstr枚m, Erik. (2008) Att designa en integrerad kollektivtrafiktj盲nst utifr氓n en tj盲nsteplattform: standardisering och kundanpassning inom kollektivtrafiken. Presentation vid VTIs konferens Transportforum januari 2008.听
    to the Customer鈥檚 Needing, Working paper, Swedish School of Economics and Business Administration Hanken, Helsink Finland.

  17. W盲stlund, E., Shams, P., L枚fgren, M., Witell, L., and Gustafsson, A. (2008). 鈥淐onsumer perception at the point-of-purchase鈥, Nordic Retail and Wholesale Conference, Norrt盲lje Sweden.

  18. Witell, L. Kristensson, P. Gustafsson, A. and L枚fgren, M. The effects of cocreation on ideation. Paper presented at the Frontiers in Services conference in Washington D.C., October 2nd to 5th, 2008.

  19. Witell, L., L枚fgren, M., and Gustafsson, A. (2008). 鈥淎ttractive quality creation: A case study of microwave ovens鈥, QMOD 11, Helsingborg, Sweden.

2007听

  1. Beckius, G, Larsson, Y. & Norling, P. (2007) Further exploration of critical ethical thinking in certain industrial sectors in Sweden, EBEN Annual Conference 2007, September 18 - 20, 2007 in Leuven, Belgium.

  2. Brown, S., Gustafsson, A. and L. Witell (2007) 鈥淏enefits and Hurdles of Transforming Manufacturers into Solution Providers鈥, presented at QUIS 10, Orlando, Florida, USA June 14-17.

  3. Brown, S., Gustafsson, A.听and L. Witell (2007) Successful transformation of manufacturing companies into service providers, presented at The 16th Annual AMA Frontiers in Services Conference October 4-7, San Francisco, California, USA

  4. B枚sch, S. (2007). Different places, different tendencies towards using public transport?. Conference paper presented at the NECTAR Conference i Porto, Portugal.

  5. Clarke, R. J. and A.G. Nilsson, (2007) 鈥淪ervices Sciences from an IS Perspective 鈭 A Work Practice Approach to Analysing Service Encounters鈥, in: Proceedings of the 10th International Symposium on Quality in Services 鈭 QUIS 10 (Ford, R.C., Dick颅son, D.R.,

  6. Edvardsson, B., Brown, S.W. & Johnston, R.; Eds.), June 14-17, 2007, Orlando, Florida, US, 54-62.

  7. Echeverri, P., & Magnusson, P. R. 2007. 芦听User-Producer Interplay: Exploring the organizing of ordinary users during the ideation process鈥, 23rd EGOS Colloquium, 鈥淏eyond Waltz 鈥 Dances of Individuals and Organization鈥 Vienna, Austria.

  8. Edvardsson, B, Holmlund, M and Strandvik, T., 2007, Initiation of Business-to- Business Relationships, Paper presented at the IMP conference, Manchester September 1-5 2007.

  9. Edvardsson, B., Enquist., and Johnston, B., 2007, Creating and test-driving service experience prior to purchase and consumption. Paper presented at QUIS10, Orlando June 11-14.

  10. Edvardsson, B., Enquist., and Johnston, B., 2007, Creating and test-driving service experience prior to purchase and consumption. Paper presented at QUIS10, Orlando, June 11-14.

  11. Enquist, B (2007). Values Based Service Governance and Management - 盲garstyrning och managementstyrning i kollektivtrafik som ett v盲rdeskapande intressentn盲tverk Presentation p氓 VTI-konferensen i Link枚ping 10-11 januari 2007.

  12. Enquist, B., Edvardsson, B. and Petros Sebhatu, S. (2007) Corporate Social Responsibility for Charity or for Service Business? (QMOD 10, Helsingborg, June 2007) (Best paper award)

  13. Eriksson, L., Friman, M. & G盲rling, T. (2007). Car users麓 stated reasons for potential reduction of commuting. Paper presented at the 7th biennial conference on Environmental Psychology, Bayreuth, Germany September, 9th-12th.听

  14. Eriksson, L., Friman, M. & G盲rling, T. (2007, September). Car users麓 stated reasons for potential reduction of commuting. Paper presented at the 7th biennial conference on Environmental Psychology, Bayreuth, Germany.

  15. Fellesson, M. & Friman, M. (2007). Factors predicting Satisfaction with Public Transport Services in eight European Cities. Paper presented at the 10th International Research Symposium on Service Quality, Orlando Florida, June 14-17, 2007.

  16. Fellesson, M. & Friman, M. (2007, June). Factors predicting Satisfaction with Public Transport Services in eight European Cities. Paper presented at the 10th International Research Symposium on Service Quality, Orlando, Florida.

  17. Fredriksson, O. (2007), 鈥滻T-supported Inter-Organizational Services 鈥 The Case of a Swedish E-Business Portal for Electronic Invoicing for Regional SMEs鈥, in: Ad颅van颅ces in Information Systems Development: New Methods and Practice for the Net颅worked Society (Magyar, G, Knapp, G, Wojtkowski, W, Wojtkowski, WG & Zu颅pan膷i膷, J, Eds.), Proceedings of the Fifteenth International Conference on In颅for颅ma颅tion Systems Development (ISD 2006), August 31-September 2, Budapest, Hun颅gary, Springer Science+Business Media, New York, NY, Volume 2, 263-274.

  18. G盲rling, T., Friman, M., Fujii, S., & Bamberg S. (2007, May). Behavioral Principles of Mobility Management.Paper presented at the 11th European Mobility Management Conference in Lund, Sweden.

  19. Hellstr枚m, Andreas & Quist, Johan (2007) It don鈥檛 mean a thing if it ain't got that swing - the initiator鈥檚 attraction to new management ideas, paper presented at the 19th Nordic Academy of Management conference in Bergen, Norway, 9-11 August, 2007.听

  20. Johnson, M. (2007) Stakeholder dialogue on quality and value creation for a sustainable public service, Conference paper presented at the 10th QMOD in Helsingborg, 18-20 June 2007.

  21. Johnson, M. (2007). Stakeholder dialogue on quality and value creation for a sustainable public service. QMOD- international research conference 18-20 June, 2007 in Helsingborg, Sweden.听

  22. Johnson, M. (2007). Sustainable Public Transport 鈥 Framing environmental management or sustainable development? Paper presented at the 13th Annual International Sustainable Development Research Conference Critical Perspectives on Health, Climate Change and Corporate. Responsibility June 10-12, 2007 in V盲ster氓s, Sweden.听

  23. Johnson, M. and R. Isaksson (2007) Relating Sustainability to Global System Limits in a Regional Context, Conference paper presented at the 13th Annual International Sustainable Development Research Conference鈥擟ritical Perspectives on Health, Climate Change and Corporate Responsibility, 10鈥12 June 2007 in V盲ster氓s, Sweden.

  24. Kristensson, P. & Magnusson, P. (2007). Involve the na茂ve users to your next innovation. Paper to be presented at the PDMA Research Forum in Orlando, 28-20th of September.听

  25. Kristensson, P. (2007). Prerequisites and critical processes in user involvement: towards a theory. Paper presented at QUIS 10 in Orlando, USA the 14-17th June.听

  26. Kristensson, P., Witell, L. & Gustafsson, A. (2007). The effects of different market research techniques on the generation of new product ideas and discovery of expressed and latent needs. Paper to be presented at the PDMA Research Forum in Orlando, 28-30th of September.听

  27. Long-Tolbert, S., and Edvardsson, B., 2007, Justifying deviant consumer behavior in service encounters. Paper presented at QUIS10, Orlando June 11-14.

  28. Long-Tolbert, S., and Edvardsson, B., 2007, Justifying deviant consumer behavior in service encounters. Paper presented at QUIS10, Orlando June 11-14.

  29. Magnusson, P, Hipp, C., and Edvardsson, B., 2007, Defining Product-Service Concepts from a Manufacturing Firm Perspective. Paper presented at XVII RESER International Conference; Tampere September 8-10 2007.

  30. Magnusson, P., Hipp, C., & Edvardsson, B. 2007. 鈥淒efining Product-Service Concepts from a Manufacturing Firm Perspective鈥. Paper presented at the XVII International RESER Conference, Tampere, Finland.

  31. Magnusson, P., Kristensson, P. & Hipp, C. (2007). Exploring Ideation Patterns among Ordinary Users: The case of mobile telecommunication services. Paper to be presented at the Mass Customization and Personalization Conference at MIT, October 2007.听

  32. Niklasson, Lars & Quist, Johan (2007) Joining-up for regional development:听

  33. Nilsson, A. G. (2007) 鈥淓nterprise Information Systems 鈥 Eight Significant Con颅di颅tions鈥, in: Advances in Information Systems Development: New Methods and Prac颅tice for the Networked Society (Magyar, G, Knapp, G, Wojtkowski, W, Wojt颅kow颅ski, WG & Zupan膷i膷, J, Eds.), Proceedings of the Fifteenth International Con颅fe颅rence on Information Systems Development (ISD 2006), August 31-September 2, Budapest, Hungary, Springer Science+Business Media, New York, NY, Vo颅lu颅me 2, 469-480.

  34. Quist, Johan & Niklasson, Lars (2007) Collaborative governance 鈥 a post-NPM perspective, paper to be presented at European Group of Public Administration (EGPA) Annual conference in Madrid, Spain, 19-22 September, 2007.听

  35. Roos, I. (2007), 鈥淭he Nature of Customer Support Service,鈥 (QUIS 10), The 10th International Research Symposium on Service Excellence in Management, Orlando, Florida, USA, June 14-17, 2007.

  36. R枚nnb盲ck, 脜, and L. Witell, (2007), The impact of quality management principles on business performance, QMOD 10, Helsingborg, Sweden.
    Strategies to overcome intergovernmental fragmentation in twelve countries, paper to be presented at European Group of Public Administration (EGPA) Annual conference in Madrid, Spain, 19-22 September, 2007.听

  37. Sundstr枚m, E. & Enquist, B. (2007, June). Inter-organizational Service Development, Paper presented at the 10th International Research Symposium on Service Quality, Orlando, Florida.

  38. Witell, L, Edvardsson, B, Magnusson, P and Beckman, H., 2007, Through Services in Different States of Business Relationships, Third IMP Asia conference, Phuket, December 9-13.

  39. Witell, L., Edvardsson, B., Magnusson, P., & Beckman, H. 2007. 鈥淰alue Creation Through Services in Different States of Business Relationships鈥. Paper presented at the International Markets and Processes, Merlin Beach Resort , Phuket, Thailand.

  40. Witell, L., Kristensson, P. and Gustafsson, (2007) A The Effects of Customer Involvement on New Product Ideas in Comparison to Traditional Market Research Techniques, presented at PDMA Research Forum, Orlando, USA

  41. Witell, L., L枚fgren, M., and A. Gustafsson, (2007), Attractive Quality Creation through Customer Idea Generation, QMOD 10, Helsingborg, Sweden.

2006听

  1. Bj枚rlin-Lid茅n, S., Fellesson, M., Haglund, L., & Sutomo, H. (2006). Bringing the customer into public transport development - a pilot study of service quality in public transportation in Indonesia. Papper presenterat p氓 the 11th International conference of Hong Kong society for transportation studies. Hong Kong 9-11 December.听

  2. Cam茅n, C. and Gottfridsson, P. (2006) Management of Relationships in a Public Tendering Context, QMOD, Quality Management and Organisational Development Conference, Liverpool, England, August 9-11, 2006.听

  3. Cam茅n, C. and Johnson, M. (2006), Customer Feedback - Striving Towards a Sustainable Public Service, TRA, Transport Research Arena Europe, Gothenburg, Sweden, June 12-16, 2006听

  4. Echeverri, P (2006). Multimodal Interaction in Public Transport Settings. Conference on Nonverbal Communication, 脰rebro University, June 7-8, 2006.听

  5. Echeverri, P., Fellesson, M., & Gottfridsson, P. (2006). Managing boundary spanning services: The coordinating role of service visions in inter-organisational settings. Papper presenterat p氓 the 2006 MOPAN conference, Wellington, Nya Zeeland 30 november -2 december听

  6. Edvardsson, B, Homlund, M and Strandvik, T., 2006, Relationship Initiation in Business-to-Business Profesional Services, Paper presented at NoRD 2006, Yli-Ii, Finland, October 6-8.

  7. Edvardsson, B., Enquist, B. and Sebathu Petros, S. (2006) Values Based Service Quality: Narratives from IKEA, working paper, 果冻传媒 Paper presenterat p氓 forskarkonferensen QMOD Liverpool augusti 2006听

  8. Enquist, B and Edvardsson, B (2006) Corporate Service Responsibility as a Driving Force for Service Brand Cultivation, working paper, 果冻传媒 Paper preseterat p氓 forskarkonferensen NFF vinterkonferens, Ume氓, mars 2006.听

  9. Enquist, B, Edvardsson, B. and Petros Sebathu, S (2006) Values-based Service Quality: Narratives from IKEA, CTF, 果冻传媒. Presented at QMOD Liverpool August 2006.

  10. Enquist, B. and S. Petros Sebathu (2006) 鈥淲alk the Talk鈥 for Sustainable Citizenship 鈥 EPOPA as a potential Values-Based Sustainable Business Case?, CTF, 果冻传媒. Presented at GIMPA, Accra in Ghana November 2006 with the theme 'Is Corporate Citizenship Making a Difference?鈥櫶

  11. Fredriksson, O. (2006), 鈥滻T-supported Inter-organizational Services 鈥 The Case of a Swedish E-Business Portal for Electronic Invoicing for Regional SMEs鈥, will be published in: Information Systems Development: New Methods and Practice for the Networked Society (Knapp, G, Magyar, G, Wojtkowski, W, Wojtkowski, WG, Wrycza, S & Zupancic, J, Eds.), Proceedings of the Fifteenth International Conference on Information Systems Development, ISD鈥2006, 31 August 鈭 2 September, Budapest, Hungary, Springer Verlag, New York (in press).

  12. Fujii, S., & G盲rling, T. (2006, July). Role and acquisition of car-use habit. In T. G盲rling & L. Steg (Conveners), /Transportation and quality of urban life I: Threats to the quality of life from car traffic in urban areas; II: Determinants of private car use in urban areas; III:听

  13. Gottfridsson, P (2006) Understanding Service Development in Public Transport Sector in Sweden - An Analysis Conducted from a Network Perspective, IMP-conference, Milano Italien 7-9 September

  14. Gustafsson, A., Johnson, M.D., and L. Witell. (2006), Improving the Customer Orientation Process, the 9th International Research Seminar in Service Management, La Londe, France.听

  15. G盲rling, T., & Fujii, S. (2006, August). Travel behavior modification: Theories, methods, and programs. Invited resource paper presented at the 11th international conference on travel behavior research, Kyoto, Japan*.听

  16. G盲rling, T., & Loukopoulos, P. (2006, July). Effectiveness, public acceptance, and political feasibility of coercive measures for reducing car traffic. In T. G盲rling & L. Steg (Conveners), /Transportation and quality of urban life I: Threats to the quality of life from car traffic in urban areas; II: Determinants of private car use in urban areas; III: Policy measures targeting reduced private car use in urban areas/. Symposia conducted at the 26^th International Congress of Applied Psychology (ICAP), Athens, Greece.听

  17. Hipp, C. and P. R. Magnusson (2006). Service Innovation and Knowledge Spillovers: Exploring Protection Strategies in B2B Co-development Relationships. Paper presented at the 13th International Product Development Management听Conference, Milano, Italy, June 11-13 2006

  18. Johansson-Hid茅n, B. and A. 脜berg, (2006) 鈥淭he Dominance and Dynamics of Communication in Service Encounters鈥 The 8th ABC European Convention, BI Norwegian School of Management, Oslo, June 8-10.听

  19. Johansson-Hid茅n, J & 脜berg, A (2006) 鈥漈he Dominance and Dynamics of Communication in Service Encounters鈥 The 8th ABC European Convention, BI Norwegian School of Management, Oslo, June 8-10.听

  20. Johnson, M., Enquist, B, and A. Anderberg, (2006) 鈥淪ustainable Public Transport 鈥 A Stakeholder View鈥. Paper presented at the 11th international conference of Hong Kong Society for Transportation Studies in Hong Kong 9-11 December 2006.

  21. Johnson, M., Enquist, B., & Anderberg, A. (2006). Sustainable Public Transport 鈥 A Stakeholder View. Paper presented at the 11th International Conference of Hong Kong Society for Transportation Studies in Hong Kong 9-11 December 2006.听

  22. Kristensson, P., Matthing, J. & Johansson, N. (2006). Core dimensions in market oriented innovation: Involving Customers to innovate new technology-based services. PDMA, Product Development Management Association conference in Atlanta, October 2006. Published in proceedings.听

  23. Kristensson, P., Matthing, J., and N. Johansson, (2006), 鈥淐ore Dimensions in Market Oriented Innovation: Involving Customers to Innovate New Technology-Based Services鈥, in: Proceedings of the 30th PDMA Conference, 21-25 October, Atlanta, Georgia.

  24. Nilsson A. G. (2006) 鈥淓nterprise Information Systems 鈥 Eight Significant Conditions鈥, in: Information Systems Development: New Methods and Practices for the Networked Society, Proceedings of the Fifteenth International Conference on Information Systems Development, ISD鈥2006 (Knapp, G, Magyar, G, Wojtkowski, W, Wojtkowski, WG, Wrycza, S & Zupancic, J, Eds.), 31 August 鈥 2 September, 2006, Budapest, Hungary, Springer, New York (in press).

  25. Pettersson P. 2006, The role of religion as an agent of welfare in modern Europe: a sociological analysis, paper presented at XVI International Sociological Association, ISA, World Congress of Sociology in Durban, South Africa, 23-29 July 2006 (RC 22).听

  26. Pettersson P. 2006, The Swedish Case, G盲vle 鈥 Core Findings and General Methodological Reflections on the WREP Project, Welfare and Religion in a European Perspective,paper presented at the 18th Nordic Conference in Sociology of Religion, NCSR in Aarhus, Denmark, 10-13 August 2006.听

  27. Pettersson P. 2006, Welfare and Religion in a European Perspective (WREP), Introduction to the Overall Aim and Structure of the Project and A Preliminary Sociological Cross Analysis, paper presented at the 18th Nordic Conference in Sociology of Religion, NCSR in Aarhus, Denmark, 10-13 August 2006.听
    Policy measures targeting reduced private car use in urban areas/. Symposia conducted at the 26^th International Congress of Applied Psychology (ICAP), Athens, Greece.听

  28. Roos, I., Friman, M. and B. Edvardsson (2006) 鈥淧erceived Affective Feelings in Service Relationships: A Study of Triggers in Switching Processes,鈥 The 9th International Research Seminar in Service Management,鈥 May 30-31 June 1-2, La Londe, France.

  29. Roos, I., Friman, M. and B. Edvardsson (2006) 鈥淧erceived Affective Feelings in Service Relationships: A Study of Triggers in Switching Processes,鈥 15th Frontiers in Services, June 29-July 2, Brisbane, Australia.

  30. Roos, I., Friman, M., & Edvardsson, B. (2006, June). Customer Perceived Emotions on Switching Paths in Service Relationships. Paper presented at the 15th Annual Frontiers in Service Conference in Brisbane, Australia: University of Queensland.听

  31. Roos, I., Friman, M., & Edvardsson, B. (2006, May). Perceived Affective Feelings in Service Relationships: A Study of Triggers in Switching Processes. Paper presented at the 9th International Research Seminar in Service Management in La Londe les Maures, France.听

  32. Witell, L, Edvardsson, B, and Magnusson, P, (2006), "Value Creation through Services in Different Stated of Business Relationships", paper presented at the 4th Nordic Workshop on Relationship Dynamics (NoRD2006), October 6-8 2006, Yli-Ii, Finland.

  33. Witell, L., Gustafsson, A., Johnson, M.D. and B. Sand茅n (2006), 鈥淭he Effect of Customer Involvement in Different Phases of New Product Development鈥, PDMA Research Forum, Atlanta, US.

2005

  1. Bj枚rlin-Lid茅n, S. & Friman, M. (2005), 鈥淩evealing the recovery paradox: how the use of a service guarantee influence customer satisfaction鈥, 4th SERVSIG conference annual in Singapore: NUS, Business School, National University of Singapore.听

  2. Edvardsson, B, Enquist, B, and Hay, M., 2005, Value-based Service Branding and Beyond 鈥 The IKEA way. Paper presented at the ServSig conference in Singapore June 2 鈥 4.听

  3. Edvardsson, B., A. Gustafsson and Bo Enquist (2005), 鈥淨uality in New Service Development 鈥 Critical Success Factors鈥, QMOD 2005 鈥淨uality Management for Organisational and Regional Development鈥 29 June 鈥 1 July 2005. Palermo, Italy听

  4. Edvardsson, B., A. Gustafsson and Bo Enquist (2005), Challenges in New Service Development and Value Creation through Service, the Fourteenth International Conference on Information Systems Development - ISD麓2005, 果冻传媒, Sweden, 14-17 August听

  5. Fellesson, M., Standardisation, technology and institutional change, The Stockholm Center for Organizational Research (Score) conference Organizing the world : rules and rule setting among organizations, Stockolm, October 13-15 2005听

  6. Fellesson, M., The emergence and development of a district heating industry. The 21th EGOS Colloquium: Unlocking organizations, Freie Universit盲t Berlin, Tyskland, June 30 鈥 July 2 2005.听

  7. Fredriksson, O. (2005), 鈥淐onditions Influencing on Successful EDI Implementation鈥, Pro颅ceedings of the Promote IT 2005 Conference (Bubenko Jr., J, Eriksson, O, Fern颅lund, H & Lind, M, Eds.), May 11-13, Dalarna University, Sweden, Studentlitteratur, Lund, 189-198.

  8. Fredriksson, O. (2005), 鈥淩elationship and Loyalty Attitude Differences among Swe颅dish Retail Bank Clients: E-banking versus Branch Office Users鈥, in: Proceedings of the 12th International Conference on Retailing and Consumer Services Science (EIRASS), July 21-24, Orlando, FL, USA, compact disc. Paper received 鈥淢anaging Service Quality Highly Commended Award鈥 (one among 4 awarded papers out of totally 120 papers).

  9. Gustafsson, Anders, Michael Johnson , Bodil Sand茅n听and Lars Witell (2005) 鈥淚nvolving the Customer in Service Development - An Avenue to Improved Financial Performance鈥, 14th Annual Frontiers in Services Conference Tempe, Arizona, October 6鈥9.

  10. Johansson, N. (2005), 鈥淐ustomer Value in a Self-Service Technology (SST) Con颅text鈥, presented at the Pre-conference to The Fourteenth International Conference on Information Systems Development (ISD麓2005), August 14, 果冻传媒, 果冻传媒 Studies, 2005:30, 115-126.

  11. Johansson, N. E. and L. M. Kaiserlidis (2005), 鈥淪trategic Choices in IT-Enabled Occasions of Knowledge Acquisition 鈭 The Role of Information Technology & the Effects on Service Development鈥, presented at The International Academy of E-business, the 5th Annual Conference, San Fransisco, CA, USA, March 24-27. In: The E-Business Review. Paper received 鈥淥utstanding Research Paper Award鈥 from International Academy of E-business.

  12. Kristensson, Per and Magnusson, Peter R (2005), " Involving Users for Stepwise or Radical Innovation 鈥 a Matter of Tuning", presented at the 12th International Product Development Management Conference, June 12-14, 2005. Copenhagen, Denmark. Awarded Best Paper听

  13. Le Masson, Pascal and Magnusson, Peter R (2005), "Involving Users in Ripping off the Blinkers Induced by Dominant Designs", presented at the Academy of Management 2005, August 5-10, 2005, Honolulu, Hawaii, USA.听

  14. L枚fgren, M. and L. Witell (2005) Kano鈥檚 Theory of Attractive Quality: A Test of Different Approaches to Classify Quality Attributes, QMOD7, Palermo, Italy.听
    MacGregor, R., Vrazalic, L., Carlsson, S., Pratt, J. and M. Harris (2005), 鈥淗ow Standard are the Standard Barriers to E-Commerce Adoption?: Empirical Evidence from Australia, Sweden and the USA鈥, in: Proceedings of the Fourteenth International Conference on Information Systems Development (ISD麓2005), August 15-17, 果冻传媒, Springer, New York.

  15. Magnusson, Peter R (2005), "Guided and Pioneering Users 鈥 Exploring End-User Ideation of New Mobile Telecom Services", presented at the Academy of Management 2005, August 5-10, 2005, Honolulu, Hawaii, USA.听

  16. Nilsson, Tommy and Bergquist Tuula (2005)鈥 Flexibility and changing conditions of work鈥, Workshop at 脴stfold University College, 鈥淪TRATEGIES OF FLEXIBILITY AND CHANGE AT WORK鈥, Fredrikstad, Norway, August 24 鈥 26,听2005听

  17. Pettersson Per (2005) Welfare and Religion in Eight European Countries 鈥 An overview of methods and material in an ongoing comparative project. 28th ISSR Conference, International Society for the Sociology of Religion, Zagreb, July 18-22听

  18. Quist, Johan and Sk氓l茅n, Per (2005) 鈥機onfessing for Quality鈥, Academy of Management Meeting, Honolulu, Hawaii, USA.听

  19. Roos, Inger, and Anders Gustafsson (2005), 鈥淒eepening the Understanding of Switching Paths 鈥 Redefining the Influential Trigger鈥 14th Annual Frontiers in Services Conference Tempe, Arizona, October 6鈥9听

  20. Roos, Inger, Anders Gustafsson and Bo Edvardsson, (2005), 鈥淒efining Service Quality for Business-Driven Service Development -听A Housing Mortage Company Case鈥, Servsig Service Research Conference, Singapore, June 2-5听

  21. Sand茅n, Bodil, Anders Gustafsson and Lars Witell (2005) 鈥淭he Customers鈥 Role in the Innovation Process 鈥 Perspectives, Techniques and Performance鈥, Servsig Service Research Conference, Singapore, June 2-5听

  22. Sk氓l茅n, Per; Fellesson, Markus and Foug猫re, Martin (2005) 鈥楾he Marketing Discipline and the Construction of the Governable Person鈥, Critical Management Studies 鈥 4, Cambridge, Great Britain.听

  23. Witell, L. and L枚fgren, M. (2005). 鈥淜ano鈥檚 Theory of Attractive Quality: A test of Different Approaches to Classify Quality Attributes鈥, QMOD 2005 鈥淨uality Management for Organisational and Regional Development鈥 29 June 鈥 1 July 2005. Palermo, Italy

2004

  1. Bergqvist, T., B.听Eriksson and P. Larsson听(2004) "Small Business and Self-employment in the Welfare State 鈥 A study from a gender perspective". Paper presented at the 7th European IIRA-conference "The future of Work" Estoril, Portugal September 7-11, 2004.
  2. Echeverri, P. (2004) "Videobaserad funktionshinderanalys". Transportforum i Link枚ping 2004.
  3. Echeverri, P. (2004) "Customer Driven Development of the Service Landscape.听
    A video based analysis of ordinary and disabled travellers handling the multimodal door-to-door experience".听(QUIS 9) Service Excellence in Management, June 15-18, 果冻传媒, Sweden.
  4. Echeverri, P. (2004) "Customer Driven Development of the Service Landscape.听
    A video based analysis of ordinary and disabled travellers handling the multimodal door-to-door experience". Frontiers in Services Conference, October 28-31, Miami, USA.
  5. Edvardsson, B. and L. Nilsson-Witell (2004) "Satisfiers and Dissatisfiers in Services - The Role of Time and Customer - Employee Interaction in Problem Resolution", Frontiers in Services Conference, October 28-31, Miami, USA.
  6. Edvardsson, B. and L. Nilsson-Witell (2004) "Satisfiers and Dissatisfiers in the Service Encounter", QMOD6, Monterey, Mexico.
  7. Edvardsson, B., Gustafsson, A. and Roos I. (2004) "Service Portrays and Service Constructions - A Critical Review Through the Lens of the Customer", Frontiers in Services, October 28-31 Miami, USA.
  8. Enquist, B., Cam茅n, C. and Johnson, M. (2004) "Contractual Governance as a Creator of Dynamic and Sustainable Services". Paper presented at the TRANSTEC, September 1-5, Athen, Greece.
  9. Enquist, B., Cam茅n, C. and Johnson, M. (2004) "Contractual Governance for Sustainable Services". Paper presented at The Sixth International Management Control Systems Research Conference - Management Control, Juli 12-14, Edinburgh, Scotland.
  10. Gustafsson, A. (2004) "Competing in a Service Economy", IMS International Forum 2004, May 17-18, Como, Italy.
  11. Huzell, H. (2004) "Do unions matter in public sector restructuring? Formal versus Informal Resistance", paper presented at the 7th European IIRA-conference "The future of Work" Estoril, Portugal.
  12. Nilsson-Witell L. and Fundin, A. (2004) "Dynamics of service attributes: A test of Kano麓s theory of quality", presented at QUIS9, 果冻传媒, Sweden, June 15-18.
  13. L枚fgren, M. and L. Witell (2004) "Kano麓s Theory of Attractive Quality and Packaging in the Quality Experience", presented at ICIT 9, Bangkok, Thailand.
  14. Norling, P. (2004) "From Micro to Macro, Some New Tools for Service Design". Paper for the Global Business and Technology Association (GBATA) International Conference, Cape Town, South Africa, June 8- 12, 2004, 7 pages.
  15. Parasuraman, A., Edvardsson, B., and Gustafsson, A. (2004) "The Impact of National Culture on Technology Readiness, Adoption and Use", (QUIS 9) Service Excellence in Management, June 15-18, 果冻传媒, Sweden.
  16. Pettersson, P. (2004) 鈥淟ong and short term values: the different function of long-term church relationships and one-off experiences鈥. Paper presented at the Association for the Sociology of Religion, ASR,听66th Annual meeting. San Francisco,听USA, 13-15听augusti 2004.
  17. Pettersson, P. (2004) 鈥淭en years after the M/s Estonia disaster. The development of the Church of Sweden as a public provider of rituals - a complementary welfare function鈥. Paper presented at The 17th Nordic Conference in Sociology of Religion, NCSR. Reykavik, Island, 19-22 augusti听2004.
  18. Roos, I., Gustafsson, A. and Edvardsson, B. (2004) "The Role of Customer Clubs in Recent Telecom Relationships, (QUIS 9) Service Excellence in Management, June 15-18, 果冻传媒, Sweden.
  19. Sk氓l茅n, P. and Foug猫re, M. (2004) "Service Management - Excellence or Normality? The Gap-model as Disciplinary Power", 4th Annual EURAM Conference, StAndrews.
  20. Sk氓l茅n, P. (2004) "New Public Management Reform: Power/Knowledge, Disciplinary Power and Governmentality", SAM/IFSAM 7th World Congress, Gothenburg.
  21. Taylor, A. G., Lawrence, H., and Roos, I. (2004) "Customer Reactions to Involuntary Switching, "Quality in Services (QUIS9), The Ninth International Research Symposium on Service Quality, 果冻传媒, Sweden, June 15-18.
  22. Bjurklo, M. and G. Kardemark (2004)鈥淒ialogue for Competence Creation鈥.Paper presented at听4th Conference on New Directions in Practice and Research.听Brussels, December 9-11, 2004.
  23. Echeverri, P., (2004) 鈥淐ustomer driven development of the servicescape. A video-based analysis of ordinary and disabled travellers handling the multimodal door-to-door experience. 鈥淧aper presented at听QUIS 9,听果冻传媒, June 16-18, 2004.听
  24. Echeverri, P., (2004) 鈥淰ideo-based Methodology鈥, Paper presented at听Frontiers in Services Conference,Oct 28-31, Miami, Florida, USA.听
  25. Echeverri, P., (2004) 鈥淰ideo-based Methodology鈥, Paper presented at听Transportforum, January 14-15 2004, Link枚ping.
  26. Edvardson, B., Gustafsson, A. and I. Roos (2004) 鈥淪ervice Portrays and Service Constructions 鈥 A Critical Review Through the Lens of the Customer鈥, Paper presented at听Frontiers in Services Conference, October 28-31, Miami, USA.
  27. Edvardsson, B. and L. Nilsson-Witell (2004), 鈥淪atisfiers and Dissatisfiers in Services - The Role of Time and Customer - Employee Interaction in Problem Resolution.鈥 Paper presented at听Frontiers in Services Conference, October 28-31, Miami, USA.
  28. Edvardsson, Bo and Lars Nilsson-Witell (2004), 鈥淪atisfiers and Dissatisfiers in the Service Encounter.鈥 Paper presented at听QMOD6, Monterey, Mexico.
  29. Enquist, B. and B. Edvardsson (2004),鈥淐orporate Social Responsibility and Brand Cultivation鈥 Paper presented at听QUIS 9,听果冻传媒, June 16-18, 2004.听
  30. Fredriksson, O. (2004), 鈥淩elationship and Loyalty Attitudes among E-banking versus Branch Office Users: A Large-Scale Questionnaire Study on Private Clients鈥, in:听Pro颅ceedings of the QUIS 9 Conference(Edvardsson, B. et al., Eds.), June 15-18, 果冻传媒, 286-294.
  31. Fredriksson, O. (2004), 鈥淏eyond Assessing Economic Net Value from Electronic Commerce-Supported Business Process Redesign 鈭 a Discussion of the PENG Method鈥, in:听Proceedings of the Promote IT 2004 Conference听(Bubenko Jr., J, Fischer-H眉bner, S, Lindskog, S & Nilsson, AG, Eds.), May 5-7, 果冻传媒 Uni颅ver颅sity, 果冻传媒, 382-393.
  32. Gustafsson, A (2004), 鈥淐ompeting in a Service Economy鈥,听IMS International Forum听2004, May 17-18, Como, Italy.
  33. Johansson, N. and L. M. Kaiserlidis (2004), 鈥淣ew Service Development and IT-based Know颅ledge Acquisition鈥, in:听Proceedings of the QUIS 9 Conference听(Edvardsson, B. et al., Eds.), June 15-18, 果冻传媒, 256-263.
  34. Johansson, N. and U. Mollstedt (2004), 鈥淎n Empirical Study to Assess the Use of a New Web-Based Customer Services System鈥, in:听Proceedings of the听American Conference on Information Systems (AMCIS),听August 6-8, New York, USA.
  35. L枚fgren, M. and L. Witell (2004), Kano麓s Theory of Attractive Quality and Packaging in the Quality Experience. Paper presented at听ICIT 9, Bangkok, Thailand.
  36. Magnusson, M. (2004), 鈥淎n Integrated Framework for E-Commerce Adoption in Small to Medium-Sized Enterprises鈥, in:听2004 Information Resources Mana颅ge颅ment Association International Conference听(Khosrow-Pour, M., Ed.), New Orleans, Louisiana, May 23-26, IDEA Group Publishing, Hershey, PA, Vol. 1, 585-588.
  37. Mollstedt, U. (2004), 鈥淓valuation of Strong Relationships鈥 Affect on the Use of Electronic Services in an Inter-organizational Context鈥, presented at:听The 27th IRIS Conference, August 14-17, Falkenberg, Sweden.
  38. Mollstedt, U. and O. Fredriksson (2004), 鈥淚nformation Systems Failure and Adoption of Internet-based After-Sales Services in a Business-to-Business Con颅text鈥,听Proceedings of the 12th听Inter颅na颅tional Colloquium in Relationship Marketing, December 4-6, Hamilton, New Zealand.
  39. Nilsson, A. G. (2004), 鈥淚nformation Systems Development (ISD) 鈥 Past, Present, Future Trends鈥, in:听Proceedings of the Thirteenth International Conference on Information Systems Development, ISD鈥2004(Vasilecas, O, Caplinskas, A, Wojtkowski, W, Wojtkowski, WG, Zupancic, J & Wrycza, S, Eds.), 9-11 September, 2004, Vilnius, Lithuania, Springer, New York, 29-40.
  40. Nilsson-Witell, L. and A. Fundin (2004) 鈥淒ynamics of service attributes: A test of Kano麓s theory of quality鈥. Paper presented at听QUIS 9,听果冻传媒, Sweden, June 16-18.听
  41. Parasuraman, A., Edvardsson, B. and A. Gustafsson (2004) 鈥淭he Impact of National Culture on Technology Readiness, Adoption and Use鈥, Paper presented at听QUIS9, 果冻传媒, Sweden, Paper presented at听QUIS 9,听果冻传媒, Sweden, June 16-18.
  42. Roos, I., Gustafsson, I. and B. Edvardsson, (2004) 鈥淭he Role of Customer Clubs in Recent Telecom Relationships鈥, 2004
  43. Taylor, A. Gail, Lawrence Hamer and I. Roos (2004), 鈥淐ustomer Reactions to Involuntary Switching鈥, Paper presented at听QUIS 9,听果冻传媒, Sweden,听June 15-18, 2004.

2003

  1. Bjurklo, M. and Enquist, B. (2003) "Management Accounting for Dialogue and Control: the Case of Public Transport in Sweden". Nordiska f枚retagsekonomiska forskarkonferensen Reykjavik, Island, augusti.

  2. Bjurklo, M. And G. Kardemark, F枚retagsutveckling genom utveckling av kompetens och relationer. Paper presenterat vid NFF Nordic Conference on Business Studies, Reykjav铆k. August, 2003.

  3. Echeverri, P. (2003) "Customer Driven Development of the Service Landscape - A Video-based Analysis of Non-frequent Travellers and Travellers with Functional Limitations Handling the Seamless Multimodal Door-to-door Experiance". Paper presented at the ECOMM 2003 Conference on Mobility Management, 果冻传媒. May.

  4. Echeverri, P. (2003) "Kunskapsproduktion f枚r svensk kollektivtrafik". En presentation vid Transportforum, Link枚ping. January

  5. Echeverri, P. (2003) 鈥淐ustomer Driven Service Development of the Service Landscape 鈥 A Video Based Analysis of Travellers with Functional Limitations Handling the Seamless Multimodal Dorr-to-door Experience鈥. Paper presented at the 7th European Conference on Mobility Management (ECOMM) 22-23 May 2003 in 果冻传媒.

  6. Edvardsson, B. and B. Enquist (2003) The Dialectic between Hyper reality and Reality in the IKEA-world 鈥 a study of Experience Rooms in two mega-stores. Paper presented at Service Frontiers Maryland University, Washington, USA听October 2003).

  7. Edvardsson, B., A. Gustafsson and I. Roos (2003) 鈥淐ustomer Clubs in Telecommunications - A Relationship Marketing Perspective鈥, presented at Servsig Service Research Conference, Reims, June 12-14.听

  8. Edvardsson, B., Gustafsson, A. and I. Roos (2003), 鈥淐ustomer Clubs in Telecom颅muni颅cations 鈥 A Relationship Marketing Perspective鈥, presented at Servsig Service Research Conference, Reims, June 12-14.

  9. Enquist, B., Johnson, M. and Sk氓l茅n, P. (2003) From shareholder strategy to social harmony? - The Institutionalisation of Corporate Social Responsibility in Swed颅bank Paper presenterat vid NFF Nordic Conference on Business Studies, Reykjav铆k. August, 2003.

  10. Enquist, Bo; Johnsson, Mikael and Sk氓l茅n, Per (2003) From Shareholder Strategy to Social Harmony?: The Institutionalization of Corporate Social Responsibility in Swedbank, The 17th Nordic Conference on Business Studies, Reykjavik.听

  11. Fellesson, Markus (2003) "Customers in the Neighbourhood - The Making of a Market for Public Housing" Paper presented at the 19th EGOS Colloquium: Organization Analysis Informing Social and Global Development, Sub-theme 23: Markets-in-the-making. K枚penhamn, Danmark, 3-5 juli.

  12. Fredriksson, O. (2003), 鈥淩esearch in Progress Paper: Assessing Economic Net Value from Electronic Commerce-supported Business Process Development鈥, in: Pro颅cee颅dings of the Promote IT 2003 Conference (Bubenko jr, J, Ed.), May 5-7, Got颅land University, Visby, compact disc.

  13. Fundin, A. and L. Nilsson (2003), 鈥淯sing the Kano model and technology readiness to better understand customer satisfaction with e-services鈥, Quality Management and Organizational Development (QMOD) 6, Paris, France, Oktober 1-3. (Published in proceedings).听

  14. Fundin, A. and L. Nilsson (2003), 鈥淯sing the Kano model and technology readiness to better understand customer satisfaction with e-services鈥, Quality Management and Orga颅niza颅tional Development听(QMOD) 6, Paris, France, October 1-3.

  15. Gustafsson, A., Johnson, M. D. and I. Roos (2003), 鈥淢anaging Customer Satisfaction, Brand Image, and Strength of Relationship across Switching Paths鈥, 12th Annual Frontiers In Services Conference Washington D.C., October 23-26, 2003.

  16. Gustafsson, A., L. Nilsson and M. D. Johnson (2003), 鈥淐ustomer Orientation in Practice - An Investigation of the Relationship between Customer Orientation and Customer Satisfaction鈥, Servsig Service Research Conference, Reims, June 12-14.

  17. Gustafsson, A., M. Johnson and I. Roos (2003), 鈥淢anaging Customer Satisfaction, Brand Image, and Strength of Relationship across Switching Paths鈥, 12th Annual Frontiers In Services Conference Washington DC, October 23-26.听

  18. Gustafsson, A., Nilsson, L and M. D. Johnson (2003), 鈥淐ustomer Orientation in Practice - An Investigation of the Relationship between Customer Orientation and Cus颅tomer Satisfaction鈥, Servsig Service Research Conference, Reims, June 12-14.

  19. Gustafsson, A., Nilsson, L. and M. D. Johnson (2003), 鈥淐ustomer Orientation in Practice - An Investigation of the Relationship between Customer Orientation and Custo颅mer Satisfaction鈥, Servsig Service Research Conference, Reims, June 12-14.

  20. Huzell, Henrietta and Markus Fellesson (2003) "Winning the Win-Win Game 鈥 Service Management, Workplace Control and Resistance". Paper presented at the 21st Annual Labour Process Conference, University of West England, Bristol, april 14 - 16.

  21. Johansson, N. E., Mollstedt, U. and S. Carlsson (2003). 鈥淎 Conceptual Model to Assess Use of a New ICT-based Service鈥, presented at: The 11th International Colloquium in Relationship Marketing 2003, Cheltenham, England.

  22. Matthing, J., Kristensson, P and A. Gustafsson (2003), 鈥淯sing Technology Readi颅ness to Identify Lead Users鈥, Servsig Service Research Conference, Reims, June 12-14.

  23. Matthing, J., P. Kristensson and A. Gustafsson (2003) 鈥淯sing Technology Readiness to Identify Lead Users鈥, Servsig Service Research Conference, Reims, June 12-14.

  24. Nilsson, L. (2003) 鈥淜undorienterat F枚rb盲ttringsarbete i en Tj盲nsteverksamhet - Leder Kundorientering till 枚kad Kundtillfredsst盲llelse?鈥 Reflektionsdag 鈥 St盲ndiga F枚rb盲ttringar, Link枚ping 25:e mars. (Publicerat i proceedings).听

  25. Nilsson, L. (2003), 鈥淜undorienterat F枚rb盲ttringsarbete i en Tj盲nsteverksamhet - Leder Kund颅orientering till 枚kad Kundtillfredsst盲llelse?鈥 Reflektionsdag 鈥 St盲ndiga F枚rb盲tt颅ringar, Link枚ping 25:e mars.

  26. Pettersson P. (2003) "Religion and the Welfare system of Western Europe", paper presented at 27th International Society for the Sociology of Religion Conference, Turin, Italy 21-25 July.听

  27. Pettersson P. (2003) "Religious education in Sweden", paper at the research conference 鈥淩eligious Education in Europe鈥 at W眉rzburg University, Germany, 10-14 May 2003. Published in the website of Bayerische Julius-Maximilians-Universit盲t W眉rzburg Katholisch-Theologische Fakult盲t.

  28. Sk氓l茅n, P. (2003) 鈥淚nstitutionalization, subjectivity and structural contradiction: The disciplinary power of TQM鈥. EGOS 19th conference, K枚penhamn.

2002

  1. B., Johnston, R. & Scheuing, E.E., Eds.), June 11-14, University of Victoria, Canada, 347-354.

  2. Carlsson, S. (2002), 鈥淟earning and Analysis in an E-commerce Project鈥, in: Information Systems Development. Advances in Methodologies, Components, and Management (Kirikova, M., Grundspenkis, J., Wojtkowski, W., Wojtkowski, W.G. Wrycza, S. & Zupan膷i膷, J., Eds.), June, Poland, Kluwer Academic/Plenum Publishers, New York.

  3. Echeverri, P. (2002) "Methodological Issues in Researching Service Encounters - A Video-based Analysis of Communication". Paper presented at the 7th International Research Seminar in Service Management, La Londe les Maures, France.

  4. Echeverri, P. (2002) "Varf枚r g氓r integrationen av s盲rskild och allm盲n kollektivtrafik s氓 tr枚gt? Strukturer och mekanismer i f枚r盲ndringsprocessen". Presentation vid Svenska kommunf枚rbundets F盲rdtj盲nstdagar, G盲vle. November.

  5. Edvardsson, B. and Gustavsson, BO. (2002) "Quality in Work Environment - A Prerequisite for Success in New Service Development", presented at QUIS 8 (Quality in Services), Victoria, Canada June 12-14. (Published in proceedings).

  6. Edvardsson, B. and Strandvik, T. (2002) "Describing and Understanding Directive Incidents in Customer relationships", presented at the 2nd Nordic Workshop on Relationship Dissolution, Visby September 20-22.

  7. Edvardsson, B. and Strandvik, T. (2002) "Directive Incidents in Customer Relationships", presented at QUIS 8 (Quality in Services), Victoria, Canada June 12-14. (Published in proceedings).

  8. Edvardsson, B., A. Gustafsson and I. Roos (2002) "Understanding the Customers鈥 Maturity Process 鈥 A Telecommunication Case" presented at QUIS 8, Victoria, Kanada June 12-14.

  9. Edvardsson, B., A. Gustafsson och I. Roos (2002) 鈥漈he Effect of Triggers in Customer Relationships鈥, Marketing Track of Decision Sciences Institute, 33rd Annual Meeting, San Diego, California, USA, 23-26 November.

  10. Edvardsson, B., Gustafsson, A and I. Roos (2002) Understanding the Customers鈥 Maturity Process 鈥 A Telecommunication Case presented at QUIS 8, Victoria, Kanada June 12-14.

  11. Edvardsson, B., Gustafsson, A and I. Roos (2002), 鈥淭he Effect of Triggers in Customer Relationships鈥, Marketing Track of Decision Sciences Institute, 33rd Annual Meeting, San Diego, California, USA, 23-26 November 2002.

  12. Edvardsson, B., Gustafsson, A. and I. Roos (2002), 鈥楥omparing Switching Patterns in Competitive and Non-competitive Markets鈥揅ustomer Preferences and Behavior in Five Service Industries鈥, presented at The 11th Annual AMA Frontiers in Services Conference June 27-29, 2002, Maastricht, The Netherlands.

  13. Edvardsson, B., Gustafsson, A. and I. Roos (2002), 鈥淭he Effect of Triggers in Customer Relationships鈥, Marketing Track of Decision Sciences Institute 33rd Annual Meeting, San Diego, California, USA, 23-26 November 2002.

  14. Edvardsson, B., Gustafsson, A. and I. Roos (2002), 鈥淯nderstanding the Customers鈥 Maturity Process 鈥 A Telecommunication Case鈥 presented at QUIS 8, Victoria, Canada, June 12-14.

  15. Edvardsson, B., Gustafsson, A. and Roos, I. (2002) "Comparing Switching Patterns in Competitive and Non-competitive Markets-Customer Preferences and Behavior in Five Service Industries", presented at The 11th Annual AMA Frontiers in Services Conference June 27-29, 2002, Maastricht, The Netherlands.

  16. Edvardsson, B., Roos, I. and Gustafsson, A. (2002) "Understanding the Trigger Effect on Customers' Maturity Processes in Telecommunications", presented at QUIS 8 (Quality in Services), Victoria, Canada June 12-14. (Published in proceedings).

  17. Enquist, B. (2002) "The Dialectic between Governance and Management- Accounting/Control: The Case of Public Transport in Sweden Paper", presented at the 3rd conference on new directions in management accounting at EIASM, Bryssel.

  18. Eriksson, B. and Larsson, P. (2002) 鈥漈he Swedish Start Up Grant: Succcess or Failure?鈥 Paper presented at The 47th International Council for Small Business World Conference i San Juan, Puerto Rico.

  19. Eriksson, B. and P. Larsson (2002), 鈥淰氓ra arbetsmilj枚er鈥 (Our Work Environ颅ments), Presented at Sociologf枚rbundets 氓rsm枚teskonferens, 果冻传媒, januari, 25/26, 2002.

  20. Eriksson, B. och Larsson, P. (2002) 鈥滱rbetsmilj枚n 鈥 ett kapitelutkast鈥. Paper presenterat vid Sociolog-f枚rbundets 氓rsm枚teskonferens, januari 2002 i 果冻传媒.

  21. Fredriksson, O. (2002), 鈥淩esearch in Progress Paper: Electronic Commerce Systems across Organisational Boundaries,鈥 in: Proceedings of the Promote IT 2002 Conference (Bubenko jr, J, Ed.), April 22-24, University of Sk枚vde, Billingehus, 170-183.

  22. Friman, M., & Edvardsson, B. (2002) "A content analysis of complaints and compliments. Paper presented at the 9th annual Frontiers in Services conference, Maastricht University, Netherlands. June.

  23. Gustafsson, A., Nilsson, L. and Johnson, M. D. (2002) "Quality Practices in Service Organizations", presented at QUIS 8 (Quality in Services), Victoria, Canada June 12-14. (Published in proceedings).

  24. Gustafsson, A., Nilsson, L. and M. D. Johnson (2002) Quality Practices in Service Organizations presented at QUIS 8, Victoria, Kanada, June 12-14.

  25. Gustavsson, BO. (2002) "Financing model for developing a new university library" - The 果冻传媒 Case, presented at the seminar on "Universities and Libraries" organised by IMHE/OECD, Paris, August 2002.

  26. Huzell, Henrietta (2002) "New Management Ideas and Worker Resistance in the Swedish Rail Network", paper presented at the 7th session of the International Studies on Working Life, University of Evry, France, 3-5 october.

  27. Ihlstr枚m, C., Magnusson, M., Scupola, A. and Tuunainen, V.K. (2002), 鈥淢yth and Reality of Electronic Commerce Barriers for SMEs?鈥, in: Proceedings from the 13th Information Resource Management Association Conference, Seattle, USA, May 19-22, compact disc.

  28. Johansson, N. (2002), 鈥淪elf-Service Recovery 鈥 Service Recovery in a Self-Service Technology Context,鈥 in: Proceedings from QUIS 8 鈥 Quality in Service: Crossing Boundaries (Tax, S., Stuart, I., Brown, S.W., Edvardsson,听

  29. Johansson, N. and L. M. Kaiserlidis (2002), 鈥淪ervice Recovery Strategies in ICT-based Service Systems鈥, presented at: the Academy of Marketing Science 鈥 2002 Multicultural Marketing Conference, June 26-29, Valencia, Spain.

  30. Kristensson, P., Magnusson, P. and J. Matthing (2002), 鈥淯sers as a hidden resource for creativity. Findings from an experimental study on user involvement鈥, presented at 7th European Conference on Creativity and Innovation, Enschede, University of Twente, December.

  31. Matthing, J., Sand茅n, B. and A. Gustafsson (2002), 鈥淭echnology in Services 鈥 Using Technology Readiness to Understand Internal Marketing Difficulties鈥 presented at: QUIS 8, June 12-14, Victoria, Canada.听

  32. Matthing, J., Sand猫n, B., Kristensson, P. and Gustafsson, A. (2002) "Technology in Services - Using echnology Readiness to Understand Internal Marketing Difficulties", presented at QUIS 8 (Quality in Services), Victoria, Canada June 12-14. (Published in proceedings).

  33. Nilsson, A. G. (2002), 鈥淎 Business Developer鈥檚 Toolbox: Methods in Concert鈥, in: Proceedings of the Eleventh International Conference on Information Systems De颅velopment, ISD鈥2002 (Grundspenkis, J., Ed.), September 12-14, Riga Technical University (RTU), Latvia, Series of Computer Science, 3rd Tematic Issue of Applied Computer Systems, 34-45.

  34. Pettersson P. (2002) "Quality in Lifelong Service Relationships. The Church of Sweden in Service Theoretical and Sociology of Religion Perspective". Paper presented at The 16th Nordic Conference in Sociology of Religion (NCSR) 22-25 August 2002, Uppsala/Sigtuna, Sweden.

  35. Quist, J. och Sk氓l茅n P. (2002) 鈥滺ow to Succeed with TQM in Public Organisations: The Role of the Translator鈥. Paper presented at The Seventh World Congress for TQM, Verona.

2001

  1. Edvardsson, B., and Gustafsson, A. (2001) "Triggers for Customer Switching - A case study at Volvo Car Corporation", presented at the Global Business and Technology Association 2001 International conference in Istanbul, July 11-15.

  2. Edvardsson, B., and Gustafsson, A. (2001) "Triggers for Customer Switching Path Analysis - A case study at Volvo Car Corporation", presented at ANZMAC in Auckland, New Zealand, December 3-5.

  3. Fredriksson, O. (2001), 鈥淓lectronic Commerce Systems across Organisational Boun颅da颅ries,鈥 in: Proceedings of the IT-lyftet 2001 Conference (Bubenko jr, J, Ed.), Part III, April 23-25, Blekinge Institute of Technology, Ronneby Brunn, 17-24.

  4. Gustafsson, A. and Myhren, P. (2001) "Kundanpassa sanningens 枚gonblick - Illustration av ett analysverktyg f枚r tj盲nstem枚tet", presenterat p氓 kvalitetsm盲ssan i G枚teborg, 6-8 november. (In swedish).

  5. Gustafsson, A. and Nilsson, L. (2001) "Analyzing Customer Relationships - A New Type of Customer Information", presented at the International Symposium on QFD in Tokyo, Japan, October 22-24.

  6. Kristensson, P., Magnusson, P. and Matthing, J. (2001) "Users as a hidden resource for creativity. Findings from an experimental study on user involvement", presented at 7th European Conference on Creativity and Innovation, Enschede, University of Twente, December.Bergman, B. and Quist, J. (2001) "Making Sense of Self-Assessment to Reach Business Excellence", presented at The 6th World Congress for Total Quality Management, Saint Petersburg, Russia, June 20-22.

  7. Quist, J., Sk氓l茅n, P., Edvardsson, B. och Enquist B. (2001) "Kvalitetsarbetets id茅 och praktik 鈥 skilda v盲rldar? Ett meningsskapandeperspektiv p氓 begreppet allas delaktighet", KvalitetsM盲ssan, G枚teborg, 2001. (In swedish).

  8. Roos, I. (2001)鈥淪PAT-Switching Path Analysis Technique鈥, included in a special session on switching behavior, 鈥淓merging Issues in Service Switching Research鈥. Servsig 2001-New Horizons in Services marketing, The American Marketing Association鈥檚 Services Marketing Special Interest Group Conference, Macquarie Graduate School of Management, Sydney, Australia, 26-28 May.

2000

  1. Echeverri, P. (2000) "Service Encounter Communication - A Video-based Analysis of Conduct Towards Customers, with Emphasis on Non-verbal Communication". Paper presented at the 3rd KFB Research Conference, Stockholm Scool of Economics, Sweden. June.

  2. Echeverri, P. (2000) "Service Encounter Communication - A Video-based Analysis of Conduct Towards Customers, with Emphasis on Non-verbal Communication". Paper presented at the QUIS 7 Conference, 果冻传媒, Sweden. June.

  3. Edvardsson B. and I. Roos (2000)鈥淐ustomer Complaints and Switching Behavior 鈥 A Study of relationship dynamics in a telecommunication company鈥, 8th International Colloquium in Relationship Marketing, Stockholm University School of Business and The marketing Technology center (MTC), Stockholm, Sweden, December 6-9.

  4. Eriksson, B. och Larsson, P. (2000) 鈥漇tarta eget-bidrag 鈥 en kvalitativ studie av framg氓ngs- och misslyckandefaktorer鈥. Paper presenterat vid Sociologf枚rbundets 氓rsm枚teskonferens, januari i V盲xj枚. (In swedish).

  5. Friman, M., & G盲rling, T. (2000) "Satisfaction with Public Transport Related to Service Performance Attributes". Paper presented at the 9th International Association for Travel Behaviour Conference, Queensland, Australia. June.

  6. Gustafsson, A. and Johnson, M. (2000) "Measuring and Managing the Satisfaction - Loyalty - Performance Links at Volvo", presented at QUIS 7 (Quality in Services), June 13-16, 果冻传媒. (Published in proceedings).

  7. Kristensson, P. & Fellesson, M. (2000) "Service development on digital arenas 鈥 The effects of creativity". Paper for the 2000 AMA International Conference in Buenos Aires, Argentina, June 28 to July 1, 2000 at the Universidad Torcuato Di Tella.

  8. Kristensson, P. and Matthing, J. (2000) 鈥淓xperimental Assessment of Lead User Processes in Future Mobile Information Technology鈥, presented at Quis 7, 果冻传媒, June. .

  9. V盲stfj盲ll, D., Friman, M., G盲rling, T., & Kleiner, M. (2000). A Swedish mood adjective scale derived from the affect circumplex. Paper presented at the XXVII international congress of psychology, Stockholm, Sweden. July.

1999

  1. Edvardsson, B. and Strandvik, T. (1999) "Is a Critical Incident Critical for a Customer Relationship?", presenterad p氓 Nordiska f枚retagsekonomiska 盲mneskonferensen i Helsingfors, 16-19 augusti. (Published in proceedings).

  2. Edvardsson, B., Gustafsson, A. and Sand茅n, B. (1999) "Kvalitet i tj盲nsteutveckling resultat fr氓n en v盲rldsomsp盲nnande studie", presenterades p氓 kvalitet, 9-11 november, G枚teborg.

  3. Edvardsson, B., Gustafsson, A., and Sk氓l茅n, P. (1999) "The Role of Trust in Service Quality Management: A Relationship Marketing Perspective", presented at QUERGO -99, International Conference on TQM and Human Factors, June 15-17, Link枚ping, Sweden.

  4. Edvardsson, B., Johnson, M.D., Gustafsson, A. and Strandvik, T. (1999), "The Effects of Satisfaction and Loyalty on Profits and Growth - Products versus Services", presented at the workshop Customer satisfaction: Theory and Measurement, Vienna May 21-23.

  5. Gustafsson, A. and Johnsson, M.D. (1999) "Determining the Importance of Attributes and Benefits in a Customer Satisfaction Context", presented at Frontiers in Services, October 21-23, Nashville, USA.

  6. Gustafsson, A., Ekdahl, F. and Edvardsson, B. (1999) "Developing New Services by Observing Customers - A Case Study at Scandinavian Airlines System (SAS)", presented at the 5:th International Conference of the Decision Science Institute, July 4-7, Athens Greece.

  7. Gustafsson, A., Persson, P. and Elg, M. (1999) "Priority Setting in QFD - Improvements and Implications", presented at the 5:th symposium on QFD, August 24-26, Belo Horizonte, Brazil

  8. Herrmann, A., Huber, F. and Gustafsson, A. (1999) "Determinants of Customer Loyalty-Results of a Causal Analytical Study and Implications for Car Retailers", presented at the International Association for Research in Economic Psychology XXIV Annual Colloquium, June 30-July 3, Piedmont, Italy.

  9. Johnson, M. D., Gustafsson, A. and Cha, J. (1999) "The Evolution and Future of National Customer Satisfaction Indices", presented at the 11th Annual AMA/ASQ Customer Satisfaction and Quality Measurement Conference, Mars 1-2, Anaheim California.

1998

  1. Blomqvist, O., Gustafsson, A. and Ekdahl, F. (1998) "Non-geometric Plackett-Burman Designs in Conjoint Analysis - A Way to Improve Predictions", presented at INFORMS.
  2. Ekdahl, F., Gustafsson, A. and Edvardsson, B. (1998) "Customer Focused Product Development in Practice - A Case Study at Scandinavian Airlines System (SAS)", presented at QUIS 6 (Quality in Services), Norwalk, Conneticut, NY.
  3. Gustafsson, A., Ekdahl, F. and Edvardsson, B. (1998) "Customer Focused Service Development in Practice - A case study at Scandinavian Airline System (SAS)", presented at QUIS 6 (Quality in Services), Norwalk, Conneticut, NY.
  4. Gustafsson A., Ekdahl, F. and Falk, K. (1998) "Working without Matrices - How Volvo Does it", presented at the Fourth International QFD Symposiums in Sydney, Australia.
  5. Gustafsson A., Forsberg, T., Nilsson, L. and Elg, M. (1998) "Managerial Implications for Customer Focused Product Development", presented at the 10th Symposium on QFD in Novi, MI.

1997

  1. Edvardsson, B., Gustafsson, A., Bergman, B. and Ekdahl, F. (1997) Proceedings of the Third Annual International QFD Symposium. Link枚ping, IKP/Quality Technology and Management. Volume 1 and 2.
  2. Ekdahl, F., Gustafsson, A. and Norling, P. (1997) "QFD for Service Development a Case Study from Telia Mobitel", presented at the Third Annual International QFD Symposium, Link枚ping.

1995

  1. Edvardsson, B. (1995) "Service Quality Improvement - Making it Really Work", presented at the UITP Congress, Paris May 28 - June 3.

1994

  1. Edvardsson, B. (1994) "A Critical Incident Approach of Examining the Effects of Service Breakdowns on Customer Relationships: The Case of Swedish and US. Airlines", presented at the AMA World Congress in Australia, June.
  2. Edvardsson, B., Haglund, L. and Mattsson , J. (1994) "Analysis, Planning, Improvisation and Control in the Development of New Services - Some Swedish Experiences", presented at the QUIS 4 symposium, Norwalk, Connecticut, July 5 - 8.
  3. Edvardsson, B. and Skarman, G. (1994) "Quality in Professional Services - An Empirical Study of Company Health-care", presented at the 3rd International Symposium on Service Management, Aix Marseilles, May 24 - 27.

1992

  1. Edvardsson, B. and Matsson, J. (1992) "Service Design: A TQM Instrument for Service Providers?", presented at the Service Productivity & Quality Challenge Conference, The Wharton School, October 23 - 24.
  2. Edvardssson, B., Nystr枚m, H. and Edvinsson, L. (1992) "Internationalization in Service Companies". presented at NordREFO's seminar at Karlslunde, Denmark, May.

1991

  1. Edvardsson, B. (1991) "Service Design", presented at the conference Quality in Local and County Councils, Handelsh枚gskolan, University of Gothenburg, September 2 - 3. (In Swedish).
  2. Edvardsson, B. and Mattsson, J. (1991) "Strategic Management Thinking in Service Firms: Modeling the Qualitative Dimension in Causal Maps", presented at EIASM workshop Quality in Services Brussels May 16 - 17.

1990

  1. Edvardsson, B. (1990) "Problem Detection in Service Management Systems - A Consistency Approach in Quality Improvement", presented at the Quality in Services Conference (QUIS), Norwalk Connecticut, July 8 - 11.
  2. Edvardsson, B. (1990) "Service Production and Services Marketing in Manufacturing Companies", presented at the 1st International Research Seminar in Service Management, The Institut d麓Administration des Entreprises d麓Aix-en-Provence, June 5-8.

1989

  1. Edvardsson, B. and Edvindsson, L. (1989) "Managing Internationalization in Knowledge-intensive Service Companies - A Tentative Frame of Reference", presented at the Fourth Nordic Meeting on Service Management, Oslo April 27 - 28.
  2. Edvardsson, B. and Gustavsson, BO (1989) "A model for Analysis of Service-producing Organisations Focusing on Quality Improvement", presented at the conference Quality in Local and County Councils, Handelsh枚gskolan, University of Gothenburg, February 1 - 2. (In swedish).

1988

  1. Edvardsson, B., Edvinsson, L. and Nystr枚m, H. (1988) "Internationalization in Knowledge-intensive Service Companies - A Frame of Reference and Some Management Implications", presented at the 7th annual Services Marketing Conference, October 2 - 5, Arlington, VA, USA.
  2. Edvardsson, B., Gustavsson, BO and Dorothy Riddle, R. (1988) "An Expanded Model of the Service Encounter with Emphasis on Cultural Context", presented at the European Marketing Academy Conference, Athens.

1985

  1. Edvardsson, B (1985) "Services as Competitive Tools - A notional framework", University of 果冻传媒, presented at the Second Nordic Meeting on Service Management in Lund. (In swedish).