Vetenskapliga artiklar

2025

  1. Sukhov, A., Sihvonen, A., Huck, J., Olsson, L. E., & Netz, J. (2025). How to Manage Generative Idea Screening. Research-Technology Management, 68(1), 35-45.

2024

  1. Abadzhiev, A., Sukhov, & Johnson, M. (2024). Business model innovation for reducing uncertainty in sustainability transitions: A case study of the wood construction industry. Creativity and Innovation Management, (Published online).
  2. As'ad, N., Patricio, L., Koskela-Huotari, K. & Edvardsson, B. (2024). Understanding service ecosystem dynamics: a typology. Journal of Service Management,
  3. Baldassarre, B., Calabretta, G., Karpen, I.O., Bocken, N. & Hultink, E.J. (2024). Responsible design thinking for sustainable development: Critical literature review, new conceptual framework, and research agenda. Journal of Business Ethics.
  4. Carid脿, A., Colurcio, M. & Edvardsson, B. (2024). Leveraging TSR and social innovation for social inclusion via platforms. The Service Industries Journal,听听
  5. Caruelle, C., Shams, P., Gustafsson, A., & Lervik-Olsen, L. (2024). Emotional arousal in customer experience: A dynamic view. Journal of Business Research, 170, 114344.听
  6. Dipietro, L., Ungaro, V., Renzi, M. F, and Edvardsson, B. (2024). Exploring Volunteers' Role in Healthcare Service Ecosystems: Value Co-Creation, Self-Adjustment, and Re-Humanization. Journal of Service Management. Forthcoming.
  7. Edlom, J., & Sk氓l茅n, P. (2024).听 Understanding tensions in strategic communication practices: a strategy-as-practice study of the music industry. Journal of Communication Management.听
  8. Fyrberg Yngfalk, A. & Fellesson, M. (2024). Service with(out) a smile: The reproduction of gendered consumer violence. Marketing Theory.
  9. Galehbaktiari, S., Perks. H., McKechnie, S. (2024). Characterizing How Peer-to-Peer Learning NavigatesCoopetitive Tensions Within Online Community-BasedInnovation Contest Networks, R&D Management,听
  10. Jim茅nez Romanillos, E., Williams, H. & Wever, R. (2024). Unpacking behariours: A literature tudy and Research Agenda on Consumer Behaviour in Packaging-Free Systems. Packaging Technology and Science.
  11. Johansson Rehn, H., Olsson, L.E. & Friman, M. (2024). A framework of routine transitions in daily travel. Transportation Research Part A.
  12. L盲ttman, K., Olsson L.E., & Friman, M. (2024). Perceived Accessibility: Unveiling Inequalities in Transport Justice. Sustainable Transport and Livability. 1(1)
  13. Nilstomt, A., Gustavsson, J., Beckman, L.听et al.听(2024). Physical activity from the perspective of older adults: a convergent mixed-method study.听BMC Geriatrics听24, 768,
  14. Norl茅n, A., B盲ccman, C., Thor茅n, A. & Almqvist, K. (2024). The effectiveness of Child-Parent Psychotherapy on traumatized preschoolers and their caregivers: A Swedish multi-site study. Evidence-Based Practice in Child & Adolescent Mental Health, In press,听
  15. Sarno, D., Enquist, B., Polese, F., Sebastiani, R., Petros Sebhatu, S., & Viljakainen, A. M.听(2024).听A processual view on sustainability transitions in service ecosystems.听Journal of Service Management. Online publication.听
  16. Sebhatu, S. P., Hamdan Q. & Fisk, R. (2024) Conceptualizing service ethics for complex modern service interactions, The Service Industries Journal.听
  17. Sk氓l茅n, P. (2024).听Framework of Services-as-Practices. Journal of Service Research,听
  18. Sk氓l茅n, P., Engen, M. & Jenhaug, L. (2024). Conflicts over public value within public service ecosystems: a strategic action field approach. Public Management Review.听
  19. Zarabi, Z., Waygood, E. O. D., Olsson, L. E., Friman, M., & Gousse-Lessard, A. S. (2024). Enhancing public transport use: The influence of soft pull interventions. Transport Policy, 153, 190-203.

2023

  1. Ahmad, A., Ahlin, K., Mozelius, P., & Sodhro, A. H. (2023). Exploring the Medical Caregivers' Perceptions of Technology Acceptance for an Online Speech and Language Assessment Application Among Stroke Patients.听International Journal on Advances in Life Sciences, 15, (1 &2).听
  2. Ahlin, K. (2023). The Demonstration of a Tool for Self-Estimating Digital Competence.听Studies in Health Technology and Informatics,听302, 494-495.听
  3. Arsenovic, J., Edvardsson, B., Otterbring, T., & Tronvoll, B. (2023). Money for nothing: the impact of compensation on customers鈥 bad-mouthing in service recovery encounters. Marketing Letters, 34(1), 69-82.
  4. Becker, L., Karpen, I.O., Kleinaltenkamp, M., Jaakkola, E., Helkkula, A., &听 Nuutinen, M. (2023). Actor Experience: Bridging Individual and Collective-level Theorizing.听Journal of Business Research, 158.听
  5. Boudier, J., Sukhov, A., Netz, J., Le Masson, P., & Weil, B. (2023). Idea evaluation as a design process: Understanding how experts develop ideas and manage fixations.听Design Science,听9, E9.
  6. Bowen, D.E., Fisk, R.P., Bateson, J.E.G., Berry, L.L., Bitner, M.J., Brown, S.W., Chase, R.B., Edvardsson, B., Gr枚nroos, C., Parasuraman, A., Schneider, B. & Zeithaml, V.A. (2023). Learning from the pioneering founders of the service research field, Journal of Service Management34(4), 605-630.听
  7. B盲ccman, C.,听Bergkvist, L.听& W盲stlund, E. (2023). Personalized SMS coaching for behavior change: A mixed-methods design to understand a healthy lifestyle intervention in a naturalistic setting.听JMIR Formative Research, 7.
  8. B枚cker, L., Olsson, L.E., Priya Uteng, T., & Friman, M. (2023).听Pandemic impacts on public transport safety and stress perceptions in Nordic cities. Transportation Research Part D, 114,听
  9. Carlborg, P., Snyder, H., & Witell, L. (2023). How sustainable is the sharing business model? Toward a conceptual framework. R&D Management.
  10. Conduit, J., Karpen, I.O. & Willmott, T. (2023). User circularity practices: Adopting a user stewardship perspective for a circular economy. AMS Review, (online first
  11. Dubois, A., Hedvall, K. & Sundquist, V. (2023). No concept is an island: conceptualising (in) the industrial network approach. Journal of Business & Industrial Marketing, 38(13), 211-219.
  12. Friman, M., & Olsson, L.E. (2023). Are we leaving some people behind? Travel autonomy, preceived accessibility, and well-being among people experienceing mental and physical difficulties. Transportation Research Part F: Traffic Psychology and Behaviour, 98, 243-253.
  13. Friman, M., Olsson, L.E., & Thorin, L. (2023).听Collaborative capacity as an institutionalized practice for sustainable travel. Case Studies on Transport Policy, 11,听
  14. Guyader, H., Olsson, L.E., & Friman, M. (2023). Sharing economy platforms as mainstram: balancing pro-social and economic tensions. Total Quality Management, 34(10), 1257-1276.听
  15. Jagstedt, S., Melleg氓rd, N., & Lind, K. (2023). Dependencies as a barrier for continuous innovation in cyber-physical systems. International Journal of Technology Management, 93(3/4), 194-219.听
  16. Jakobsson St酶re, S., Tillfors, M., W盲stlund, E., Angelhoff, C., Andersson, G., & Norell-Clarke, A. (2023). The effects of a sleep robot intervention on sleep, depression and anxiety in adults with insomnia鈥擜 randomized waitlist-controlled trial. Journal of Sleep Research, 32(3).听
  17. Karpen, I.O., Edvardsson, B., Tronvoll, B., Jaakkola, E., & Conduit, J. (2023). Circular service management: toward conceptual understandingand service research priorities for a more sustainable future. Journal of Service Management, 34(6), 50-69.
  18. Kitkowska, A., Alaqra, A.S., & W盲stlund, E. (2023). Lockdown locomotion: the fast-forwarding effects of technology use on digital well-being due to COVID-19 restrictions. Behaviour & Information Technology.听
  19. Kitkowska, A., Shulman, Y., Martucci, L.A., & W盲stlund, E. (2023). Designing for privacy: Exploring the influence of affect and individual characteristics on users鈥 interactions with privacy policies. Computer & Security, 134.听
  20. Kleinaltenkamp, M., Kleinaltenkamp, M.J. & Karpen, I.O. (2023). Resource entanglement and indeterminacy: Advancing the service-dominant logic through the philosophy of Karen Barad. Marketing Theroy, 听
  21. Koskela-Huotari, K., Sv盲rd, K., Williams, H., Trischler, J. & Wikstr枚m F. (2023). Drivers and Hinderers of (Un)Sustainable Service: A Systems View, Journal of Service Research. Online,
  22. Kriz, A., Tresidder, J., Dowd, A. M., Weerawardena, J., Witell, L., Snyder, H., &听 Pallant, R. (2023). Business model鈥揹ynamic capabilities and open innovation initiatives in research鈥恑ntensive organisations: A case of Australia's national science agency.听Australian journal of public administration,听82(3), 400-404.
  23. Laud, G., Conduit, J. & Karpen, I.O. (2023). Member (co)creativity in open innovation communities. European Journal of Marketing. 57(8), 2021-2047.
  24. L盲ttman, K., Olsson, L.E., Waygood, O., & Friman, M., (2023). Nowhere to go 鈥 Effects on elderly鈥檚 travel during Covid-19. Travel Behaviour and Society, 32, 100574.
  25. Mehran, J., Olya, H., & Heesup, H., (2023). Psychology of space tourism marketing, technology, and sustainable development: From a literature review to an integrative framework.听Psychology & Marketing, 40(6), 1130-1151.听
  26. Mele, C., Touiminen, T., Edvardsson, B., & Reynoso, J. (2023). Smart sensing technology and self-adjustment in service systems through value co-creation routine dynamics. Journal of Business Research, 159, 113731,听
  27. Otterbring, T., Arsenovic, J., Samuelsson, P., Malodia, S., & Dhir, A. (2023). Going the Extra Mile, Now or After a While: The Impact of Employee Proactivity in Retail Service Encounters on Customers鈥 Shopping Responses, British Journal of Management,听
  28. Quero, M. J., Ruiz-Alba, J. L., Mele C., Tronvoll, B., & Ventura, R. (2023). Internationalization of innovation practices:听 Actors and linkages in crowdfunding ecosystems, European Journal of International Management.
  29. Samuelsson, P. (2023). The effects of innovation types and customer participation on organizational performance in complex services.听European Journal of Marketing,听57(13), 27-55.听
  30. Sk氓l茅n, P., Cova, B., Gummerus, J., & Sihvonen, A. (2023). Marketing-as-Practice: A Framework and Research Agenda for Value-Creating Marketing Activity, Marketing Theory, 23 (2), 185-206.
  31. Sk氓l茅n, P., & Gummerus, J. (2023). Conceptualizing Services and Service Innovation: A Practice Theory Study of the Swedish Music Market, Journal of Service Research, 26 (1): 83-102.
  32. Sukhov, A., Olsson, L.E., Friman, M. (2023). Unlocking Potential: An Integrated Approach Using PLS-SEM, NCA, and fsQCA for Informed Decision Making. Journal of Retailing and Consumer Services, 74, 103424.
  33. Trischler, J., R酶hnb忙k, M., Edvardsson, B. & Tronvoll, B. (2023)听Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context. Public Management Review.听听听
  34. Tronvoll, B., & Edvardsson, B. (2023). Critical examination of academic marketing and service research鈥檚 philosophical foundation.听 Journal of Services Marketing.
  35. Varman, R., Al-Amoudi, I., & Sk氓l茅n, P. (2023). Workplace humiliation and the organization of domestic work.听Organization Studies, 44(11).听.
  36. Zasa, F. P., Artusi, F., & Verganti, R.(2022). Through thick and thin: The moment of meaning as aboundary object. Creativity and Innovation Management, 32(3) 517-133.听

2022

  1. Abadzhiev, A., Sukhov, A., Sihvonen, A., & Johnson, M. (2022). Managing the Complexity of Green Innovation. European Journal of Innovation Management, 25(6).听
  2. Ahlin, K., W盲stlund, E., Ahmad, A., N枚jd, S., Mozelius, P., & Sodhro, AH. (2022).听IoT in Elementary School for Everyone-A Research Plan. Studies in Health Technolgy and Informatics, 294, 955-956.
  3. Arsenovic, J., Edvardsson, B., Otterbring, T., & Tronvoll, B. (2022). Money for nothing: The impact of compensation on customers鈥 bad-mouthing in service recovery encounters.听Marketing Letters, 34, 69-82.听
  4. Artusi, F., Magnanini, S., & Bellini, E. (2022). Embedding Values into Digital Artifacts,听Research-Technology Management, 65(2),18-28.
  5. Bolton, R. N., Gustafsson, A., Tarasi, C. O., & Witell, L. (2022). Designing satisfying service encounters: website versus store touchpoints.听Journal of the Academy of Marketing Science,听50(1), 85-107.
  6. Bolton, R. N., Gustafsson, A., Tarasi, C. O., & Witell, L. (2022). Managing A Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters.听Journal of Retailing, 98(2), 294-314.
  7. B盲ccman, C., & W盲stlund, E. (2022). The use of fitness-trackers and the role of motivational intermissions to maintain healthy behaviors: an explorative case study on runners.听South Florida Journal of Development,听3(6), 6629鈥6650.
  8. Carida, A., Colurcio, M., Edvardsson, B., & Pastore, A. (2022). Creating harmony through a plethora of interests, resources, and actors: The challenging task of orchestrating the service ecosystem.听Journal of Service Theory and Practice,听32(4), 477-504.听听
  9. Caruelle, D., Shams, P., Gustafsson, A., & Lervik-Olsen, L. (2022). Affective Computing in Marketing: Practical Implications and Research Opportunities Afforded by Emotionally Intelligent Machines.听Marketing Letters, 1-7.听
  10. Colurcio, M., Vigolo V., & Edvardsson, B. (2022). Guest Editorial: Framing Silver Economy in a management perspective: from practice to theory. Sinergie, Italian Journal of Management, 40(3).
  11. Cruose, J. & Ahlin, K. (2022) . JeDEM-eJournal of eDemocracy and Open Government, 14(1), 19-49.
  12. Danatzis, I., Karpen, I.O., & Kleinaltenkamp, M. (2022). Actor ecosystem readiness: Understanding the nature and role of human abilities and motivation in a service ecosystem.听Journal of Service Research, 25(2), 260-280,
  13. Davoudi, S. & Johnson, M. (2022) Preconditions of coordination in regional public organizations.听Public Management Review,听
  14. Dehling, S., Edvardsson, B., & Tronvoll, B. (2022). How do actors coordinate for value creation? A Signaling and Screening Perspective on Resource Integration. Journal of Services Marketing,听36(9),听18-26.
  15. Edvardsson, B., & Tronvoll, B. (2022). Crisis behaviors as drivers of value co-creation Transformation. International Journal of Quality and Service Sciences, 14(5), 1-15.听
  16. Gremyr, I., Birch-Jensen, A., Maneesh, K., & L枚fberg, N. (2022). Quality functions鈥 use of customer feedback as activation triggers for absorptive capacity and value co-creation.听International Journal of Operations & Production Management.听42(13).
  17. Geissinger, A., Laurell, C., 脰berg, C., Sandstr枚m, C., Suseno, Y. (2022). The sharing economy and the transformation of work: Evidence from Foodora. Personnel Review, 51(2), 584-602.听
  18. Han, H., Lee, J., Edvardsson, B., & Verma, R. (2022). Developing a Strategic Viability-fit Model of Mobile Technology Adoption in Hotels. Journal of Hospitality and Tourism Technology, 13(1), 85-99.听
  19. Henkens B., Verleye K., Larivi猫re B., & Perks H.听(2022). Pathways to Service System Smartness for Firms.听Journal of Service Research.听
  20. Karlsson, J. & Sk氓l茅n, P. (2022). Learning Resource Integration by Engaging in Value Cocreation Practices: A Study of Music Actors, Journal of Service Theory and Practice, 32 (7), 14-35.
  21. Kawabata, Y., Kusakabe, H., Fujii, S., Nakamura, F., Friman, M., & Olsson, L. E. (2022). A Study on the Relationship between Subjective Well-Being and Accompanying Activities in Urban Leisure Experiences. Journal of Tourism and Leisure Studies, 7(1), 1-21.听1
  22. Kleinaltenkamp, M., Karpen, I.O., & Kleinaltenkamp, M.J. (2022). A sense-based perspective on market shaping: Theorizing strategies for the origination and propagation of new resource linkages. Industrial Marketing Management, 100, 145-156.
  23. Klenner, N., Gemser, G. & Karpen, I.O. (2022). Entrepreneurial ways of designing and designerly ways of entrepreneuring: Exploring the relationship between design thinking and effectuation theory. Journal of Product Innovation Management, 39(1), 66-94.
  24. Lagin, M., H氓kansson, J., Nordstr枚m, C., Nyberg, R. G., & 脰berg, C. (2022). Last-mile logistics of perishable products: A review of effectiveness and efficiency measures used in empirical research. International Journal of Retail & Distribution Management, 50(13), 116-139,听听
  25. Mattsson, L. & Williams, H. (2022). Avoidance of Supermarket Food Waste鈥擡mployees鈥 Perspective on Causes and Measures to Reduce Fruit and Vegetables Waste.听Sustainability,听
  26. Norfelt, A., Kock,听 F., Karpen, I. O., & 听Alexander, J.听 (2022). Pleasure Through Pain: An Empirical Examination of Benign Masochism in Tourism.听Journal of Travel Research,听OnlineFirst.
  27. Olsson, L. E., Sinha, R., Frostell, B., & Friman, M. (2022). What Can Be Done to Change?鈥擳he Environmental and Behavioral Consequences of Interventions for Sustainable Travel.听Sustainability, 13(3), 1345.听
  28. Pallant, J., Karpen, I. O., & Sands, S.J. (2022). What Drives Consumers to Customize Products? The Mediating Role of Brand Experience.听Journal of Retailing and Consumer Services,听 64.听
  29. Pelgander, L., 脰berg, C., & Barken盲s, L. (2022). Trust and the sharing economy. Digital Business, 2(2).
  30. Petros Sebhatu, S. & Enquist. B. (2022). Values and Multi-stakeholder dialog for business transformation in light of the UN Sustainable Development Goals. Journal of Business Ethics, 听
  31. Pilawa, J., Witell, L., Valtakoski, A., & Kristensson, P. (2022). Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic.听Journal of Retailing and Consumer Services,听67, 102962.
  32. Popa, T., Karpen, I.O., Wright, M. R., & Dean, O. (2022), Procedural justice in a tribunal context: An exploration and extension of the concept from a human-centred design perspective. University of New South Wales Law Journal, 45(4), forthcoming.
  33. Samuelsson, P., & Witell, L. (2022). Social entrepreneurs in service: motivations and types.听Journal of Services Marketing,
  34. Shulman, Y., Kitkowska, A., & Meyer, J. (2022).听 Informing Users: Effects of Notification Properties and User Characteristics on Sharing Attitudes. International Journal of Human-Computer Interaction,
  35. Sk氓l茅n, P. (2022). Public services and service innovation: A practice theory view.听Nordic Journal of Innovation in the Public Sector,听1(1),
  36. Sk氓l茅n, P., Cova, B., Gummerus, J., & Sihvonen, A. (2022). Marketing-as-Practice: A Framework and Research Agenda for Value-Creating Marketing Activity,听Marketing Theory.
  37. Sk氓l茅n, P., & Gummerus, J. (2022). Conceptualizing Services and Service Innovation: A Practice Theory Study of the Swedish Music Market. Journal of Service Research,
  38. Snyder, H., Witell, L., Gustafsson, A., & McColl-Kennedy, J. R. (2022). Consumer lying behavior in service encounters.听Journal of Business Research.听141, 755-769.
  39. Sukhov, A., Olsson, L.E., & Friman, M. (2022). Necessary and sufficient conditions for attractive public Transport: Combined use of PLS-SEM and NCA.听Transportation Research Part A,听158, 239-250.听听
  40. Tierney, K.D.; Karpen, I.O., & Westberg, K. (2022). Brand meaning and institutional work: The light and dark sides of service employee practices. Journal of Business Research, 151, 244-256.
  41. Toth, Z., Kowalkowski, C., Skylar, A., Sorhammar, D., Tronvoll, B., & Wirths, O. (2022.) Tensions in Digital Servitization through Paradox Lens. Industrial Marketing Management, 102, 438鈥450,
  42. Trischler, J., Svensson, P.O., Williams, H., & Wikstr枚m, F. (2022). Citizens as an innovation source in sustainability transitions 鈥 linking the directionality of innovations with the locus of the problem in transformative innovation policy. Public Management Review.听
  43. Trischler, J., & Westman Trischler, J. (2022). Design for experience鈥揳 public service design approach in the age of digitalization.听Public Management Review,听24(8), 1251-1270. 听https://doi.org/10.1080/14719037.2021.1899272
  44. Tronvoll, B., & Edvardsson, B. (2022). Customer experiences in crisis situations: An agency-structure perspective.听Marketing Theory,
  45. Vakulenko, Y., Arsenovic, J., Hellstr枚m, D., & Shams, P. (2022). Does delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention.听Journal of Business Research,听142, 476-484.听
  46. Varman, R., Vijay, D., & Sk氓l茅n, P. (2022). The Conflicting Conventions of Care: Transformative Service as Justice and Agape. Journal of Service Research, 25(1), 86-107.
  47. 脰berg, C. (2022). The growth paradox in the platform economy. TIM Review. (accepted)
  48. 脰berg, C. (2022). Episodic supply chains at times of disruption. Supply Chain Management: An International Journal, 27(2), 312-330.
  49. 脰berg, C., & Aronsson, H. (2022). The fair trade of environmental effects and regional disparities.听Industrial Marketing Management,听105, 311-321.听
  50. 脰berg, C., & Lundberg, H. (2022). Mechanisms of knowledge development in a knowledge ecosystem.听Journal of Knowledge Management,听26(11), 293-307.听

2021

  1. Ali, M. M., Karlsson, J. & Sk氓l茅n, P. (2021). How Has Digitalisation Influenced Value in the Music Market?听International Journal of Music Business Research, 10(2), 53-63.
  2. Anderzen-Carlsson, A., B盲ccman, C. & Almkvist, K. (2021). The professional relationship forms the base: Swedish child health care nurses鈥 experiences of encountering mothers exposed to intimate partner violence,听International Journal of Qualitative Studies on Health and Well-being.16(1) DOI:听听
  3. Arsenovic, J., De Keyser, A., Edvardsson, B., Tronvoll, B., & Gruber, T. (2021). Justice (is not the same) for all: The role of relationship听activity for post-recovery outcomes.听Journal of Business Research, 134, 342-351.听
  4. Bolton, R. N., Gustafsson, A., Tarasi, C. O., & Witell, L. (2021). Designing satisfying service encounters: website versus store touchpoints.听Journal of the Academy of Marketing Science, 1-23,
  5. Bolton, R. N., Gustafsson, A., Tarasi, C. O., & Witell, L. (2021). How customer experience management reconciles strategy differences between East and West.听Journal of Global Scholars of Marketing Science,听31(3), 273-295.
  6. Caprioli, L., Larson, M., Ek, R., & Ooi, C-S.听(2021).听The inevitability of essentializing culture in destination branding: the cases of fika and hygge.听Journal of Place Management and Development, 14(2).听
  7. Carlqvist, C., Hagerman, H., Fellesson, M., Ekstedt, M., & Hellstr枚m, A. (2021). Health care professionals' experiences of how an eHealth application can function as a value-creating resource - a qualitative interview study.听BMC Health Services Research, 21.听听
  8. Daunfeldt, S.-O., Moradi, J., Rudholm, N., & 脰berg, C. (2021). Effects of employees鈥 opportunities to influence in-store music on sales: Evidence from a field experiment. Journal of Retailing and Consumer Services, 59,听102417.听
  9. Echeverri, P. (2021). Interaction value formation spaces: configurations of practice-theory elements in service ecosystems.听Journal of Services Marketing, 35(9),听28-39.
  10. Echeverri, P. (2021). Not so 鈥楨co鈥橲ervice Ecosystems: Value Co-destruction Practices Affecting Vulnerable Patients in Special Transport.听Journal of Creating Value,听7(1), 103-116.
  11. Echeverri, P., & Sk氓l茅n, P. (2021). Value Co-destruction: Review and Conceptualization of Interactive Value Formation.听Marketing Theory,听21(2), 227-249.听
  12. Edlom, J. & Karlsson, J. (2021) Keep the Fire Burning: Exploring Hierarchies of Music Fan and the Motivations of Superfans, Media and Communication,听9(3),123-132.听
  13. Edlom, J., &听Karlsson, J. (2021). Hang with Me鈥擡xploring Fandom, Brandom, and the Experiences and Motivations for Value Co-Creation in a Music Fan Community.听International Journal of Music Business Research, 10(1), 17-31.听
  14. Edvardsson, B. & Tronvoll, B. (2021). Crisis behaviors as drivers of value co-creation Transformation.听International Journal of Quality and Service Sciences.听10.1108/IJQSS-01-2021-0001
  15. Engen, M., Fransson, M., Quist, J., & Sk氓l茅n, P. (2021). Continuing the Development of the Public Service Logic: A Study of Value Co-destruction in Public Services.听Public Management Review, 23(6), 886-905.
  16. Ferrell, O.C., Conduit, J., Edvardsson, B., & Vargo, S. (2021). The past and future of marketing theory and practice: a tribute to the 50th anniversary of the Academy of Marketing Science.听AMS Review, 1-7.听
  17. Fontana, E., 脰berg, C., & Poblete, L. (2021). Nominated procurement and the indirect control of nominated sub-suppliers: Evidence from the Sri Lankan apparel supply chain. Journal of Business Research, 127, 179-192.
  18. Gebka, E., Crusoe, J. & Ahlin, K. (2021). Methods to Capture User Information Needs: Design Principles for Open Data Intermediaries and Data Providers. Data Science Journal, 20(37), 1鈥19.
  19. Geissinger, A., Laurell, C., & 脰berg, C. (2021). Copycats among underdogs - Echoing the sharing economy business model.听Industrial Marketing Management, 96, 287-299.听听
  20. Geissinger, A., Laurell, C., 脰berg, C., Sandstr枚m, C., Sick, N., & Yuliano, S. (2021). Social media analytics for knowledge acquisition of market and non-market perceptions in the sharing economy. Journal of Knowledge Management, 25(2), 500-512. .听
  21. Gummerus, J., Mickelsson, K. J., Trischler, J., H盲rk枚nen, T., & Gr枚nroos, C. (2021). ActS-Service Design Based on Human Activity Sets.听Journal of Service Management, 32(6), 28-54.听
  22. Guyader, H., Friman, M., & Olsson, L. E. (2021). Shared Mobility: Evolving Practices for Sustainability. Sustainability, 13, 12148.
  23. G枚ssling, S., Larson, M. & Pumputis, A. (2021). Mutual Surveillance on Airbnb. Annals of Tourism Research, 91, 103314.
  24. Han, S., Lee, J., Edvardsson, B. & Verma, R. (2021). Mobile technology adoption among hotels: managerial issues and opportunities.听Tourism Management Perspectives, 38,听100811.
  25. Karpen, I.O., & Senova, M. (2021). Designing for Trust: Role and Benefits of Human-centered Design in the Legal System.听International Journal for Court Administration, 12(3), 7.
  26. Kleinaltenkamp, M., Conduit, J., Plewa, C., Karpen, I. O. & Jaakkola E. (2021). Engagement-driven Institutionalization in Market Shaping: Synchronizing and Stabilizing Collective Engagement.听Industrial Marketing Management, 99, 69-78.听
  27. Kleinaltenkamp, M., Karpen, I.O., & Kleinaltenkamp, M. J. (2021). A Sense-Based Perspective on Market-Shaping. Theorizing the Origination and Propagation of Novel Resource Linkages.听Industrial Marketing Management,听 OnlineFirst:听
  28. Klenner, N., Gemser, G., & Karpen, I.O. (2021). Entrepreneurial ways of designing and designerly ways of entrepreneuring: Exploring the relationship between design thinking and effectuation theory.听Journal of Product Innovation Management, (forthcoming).听
  29. Koskela-Huotari, K., 听Patr铆cio, L., , Jie Zhang, Karpen, I.O., Sangiorgi, D. , Anderson, L., & Bogicevic, V. (2021).听Service system transformation through service design: Linking analytical dimensions and service design approaches.听Journal of Business Research, 136, 343-355.听
  30. Lundberg, H., & 脰berg, C. (2021). Teachers, researchers, but not innovators? 鈥 Rethinking university-industry collaboration. Journal of Business and Industrial Marketing, 36(13),161-173.
  31. Lundberg, H., & 脰berg, C. (2021). The matter of locality: Family firms in sparsely populated regions. Entrepreneurship and Regional Development,听 33(7-8), 493-513.
  32. Olsson, L. E., Friman, M., L盲ttman, K., & Fujii, S. (2021). Travel and Life Satisfaction - From Gen Z to the Silent Generation.听Journal of听 Transport and Health, 18, 100894.听
  33. Olsson, L. E., Friman, M., & L盲ttman, K. (2021). Accessibility Barriers and Perceived Accessibility: Implications for Public Transport.听Urban Science, 5(3), 63.
  34. Olsson, L. E., Friman, M., Kawabata, Y., & Fujii, S. (2021). Integrating Planned Behavior and Stage-of-Change into a Cycling Campaign.听Sustainability, 13(18), 10116.
  35. Otterbring, T., Bhatnagar, R., Samuelsson, P., & Borau, S. (2021). Positive gender congruency effects on shopper responses: Field evidence from a gender egalitarian culture.听Journal of Retailing and Consumer Services, 63,听102738.
  36. Otterbring, T., Wu, F., & Kristensson, P. (2021). Too close for Comfort? The impact of salesperson-customer proximity on consumers' purchase behavior.听Psychology & Marketing,听38(9),1575-1590.听
  37. Skarin F., W盲stlund,听E., &听Gustafsson, H. (2021). Maintaining or Losing Intervention-Induced Health-Related Behavior Change. A Mixed Methods Field Study. Frontiers in听Psychology,听DOI:听
  38. Sukhov, A., L盲ttman, K., Olsson, L.E., Friman, M., & Fujii, S.听(2021). Assessing travel satisfaction in public transport: A configurational approach.听Transportation Research Part D: Transport and Environment,听 93.听
  39. Sukhov, A., Sihvonen, A., Netz, J., Magnusson, P. &听Olsson, L.E. (2021).听How experts screen ideas: The complex interplay of intuition, analysis and sensemaking.听Journal of Product Innovation Management,听38(2), 248-270.听
  40. Trischler, J., & Kaluza, J. (2021) Co-production in the recruitment of frontline public service employees. Policy & Politics, 49(3), 473-491.听
  41. Trischler, J., & Trischler Westman J.听(2021). Design for experience - a public service design approach in the age of digitalization.听Public Management Review, 1-20.听
  42. Varman, R., Sk氓l茅n, P., Belk, R., & Chaudhuri, H. R. (2021). Normative Violence in Domestic Service:听A Study of Exploitation, Status, and Grievability, Journal of Business Ethics, 171(4), 645-665.
  43. Vink, J., Koskela-Huotari, K., Tronvoll, B., Edvardsson, B., & Wetter Edman, K. (2021). Service ecosystem design: Propositions, process model, and future research agenda.听Journal of Service Research, 24(2), 168-186.听
  44. 脰berg, C. (2021). Conflicting logics for crisis management in tourism. Journal of Tourism Futures,听7(3), 161-173.听
  45. 脰berg, C. (2021). Disruptive and paradoxical roles in the sharing economies. International Journal of Innovation Management,听25(4).
  46. 脰berg, C. (2021). Spin-in and spin-out for growth 鈥 On the acquisition and divestiture of high-tech firms. Journal of Organizational Change Management, 34(3), 653-671.
  47. 脰berg, C. (2021). Women on board: The disregarded issue of board interlocks. Gender in Management.听An International Journal, 36(1), 39-60.
  48. 脰berg, C., & Kollberg, B. (2021). Can you balance the gaps? Ambidexterity in service firms. Journal of Hospitality and Tourism Insights, 4(3), 245-262.

鈥嬧赌嬧赌嬧赌2020

  1. Alves, H., Cepeda-Carrion, I., Ortega-Gutierrez, J.听& Edvardsson, B. (2020). The Role of Intellectual Capital in Fostering SD-Orientation and Firm Performance,听Journal of Intellectual Captial,听
  2. Burton, J., Gruber, T., & Gustafsson, A. (2020). Fostering Collaborative Research for Customer Experience鈥揅onnecting Academic and Practitioner Worlds,听Journal of Business Research,听Vol. 116, pp. 351-355.听
  3. B盲ccman, C., Bergkvist, L. &听Kristensson, P. (2020).听Elderly and care personnel鈥檚 user experiences of a robotic shower,听Journal of Enabling Technologies, Vol. 14, No. 1, pp. 1-13.听听
  4. C谩rdenas-Barr贸n, L.E., Reynoso, J., Edvardsson, B.听&听Cabrera, K. (2020).听Inventory model optimization revisited: Understanding service inventories to improve performance,听International Journal of Science & Technology,听Vol. 27(3), pp. 1572-1592.听听
  5. Donthu, N., & Gustafsson, A. (2020). Effects of COVID-19 on Business and Research,听Journal of Business Research,听Sep; Vol. 117, pp.听284鈥289.听
  6. Fellesson, M. and Salomonson, N. (2020). It takes two to interact 鈥 Service orientation, negative emotions and customer phubbing in retail service work, Journal of Retailing and Consumer Services, Vol. 54.听
  7. Friman, M., L盲ttman, K., & Olsson, L.E (2020). Public transport Quality, safety, and perceived accessibility,听Sustainability听2020, Vol. 12, (9), pp. 3563.听听
  8. Friman, M. L盲ttman, K., & Olsson, L. E. (2020). Carpoolers麓 perceived accessibility of carpooling.听Sustainability, Vol. 12, (21).听
  9. Friman, M., and Olsson, L.E. (2020). Daily travel and wellbeing among the elderly,听International Journal of Environmental Research and Public Health, Vol.听17,听pp.听2342.
  10. Fyrberg Yngfalk, A. & Yngfalk, C. (2020). Modifying markets: Consumerism and institutional work in nonprofit marketing,听Marketing Theory, Vol. 20, no. 3, pp. 343-362.
  11. Gebauer, H., Arzt, A., Kohtam盲ki, M., Lamprecht, C., Parida, V., Witell, L., & Wortmann, F. (2020). How to convert digital offerings into revenue enhancement鈥揅onceptualizing business model dynamics through explorative case studies, Industrial Marketing Management, Vol. 91, pp. 429-441.
  12. Gustafsson, A. & Kristensson, P. (2020). Emerging fields in service research,听Journal of Service Management, Vol. 31(4), pp.听609-614.听
  13. Gustafsson, A., Snyder, H., & Witell, L. (2020). Service Innovation: A New Conceptualization and Path Forward, Journal of Service Research, Vol. 23 (2) pp. 111-115.
  14. G盲rling, T., Ettema, D., Fors Connolly, F., Friman, M. and听Olsson, L. E. (2020). Review and Assessment of Self-Reports of Travel-Related Emotional Wellbeing,听Journal of Transport & Health, Vol. 17.听
  15. G枚bel, H., Cronholm, S., &听脜kesson, M. (2020). ITIL Compliance with Service-Dominant Logic,听e-Service Journal, Vol. 11, No. 2.听
  16. Holmlund, M., Witell, L., & Gustafsson, A. (2020). getting your qualitative service research published,听Journal of Services Marketing, Vol. 34, No. 1, pp. 111-116.
  17. Hunter-Jones, P., Line, N., Zhang, J. J., Malthouse, E. C., Witell, L., & Hollis, B. (2020). Visioning a hospitality-oriented patient experience (HOPE) framework in health care, Journal of Service Management, Vol. 31, No. 5, pp. 869-888.听
  18. H枚gberg, J., W盲stlund, E., Aas, T. H., Hjemdahl, K., & Nordg氓rd, D. (2020). Herding the Hordes: Using Location-Based Services and Mobile Messaging to Affect Visitor Behavior,听Journal of Hospitality & Tourism Research, Vol. 44(5), pp. 870-878.
  19. Johansson, L-O., Barbopoulos, I., and Olsson, L.E. (2020). Deactivating economic motives in green consumption through social and moral salience,听Journal of Consumer Marketing,听Vol. 37. Iss. 3.听
  20. Kitkowska, A., Shulman, Y., Martucci, L.A., and W盲stlund, E. (2020). Psychological Effects and their role in online privacy interactions: a review,听IEEE Access, Vol. 8, pp. 21236-21260. DOI:听
  21. Korper, A. K., Patr铆cio, L., Holmlid, S., & Witell, L. (2020). Service design as an innovation approach in technology startups: a longitudinal multiple case study,听Creativity and Innovation Management, Vol. 29(2), pp. 303-323. 听
  22. Koskela-Huotari, K. and Siltaloppi, J. (2020). Rethinking the actor in service research: Toward a processual view of identity dynamics,听Journal of Service Theory and Practice, Vol. 30, No. 4/5. pp. 437-457.
  23. Koskela-Huotari, K., Vink, J. and Edvardsson, B. (2020). The institutional turn in service research: taking stock and moving ahead, Journal of Services Marketing, Vol. 34, Iss. 3,
  24. Kristensson, P., Pedersen, P. & Thorbjornsen, H. (2020). New perspectives on consumer adoption and diffusion of innovations, Journal of Business Research, Vol. 116, pp. 522-525.
  25. Luangrath, AW, Peck, J. & Gustafsson, A. (2020). Should I Touch the Customer? Rethinking Interpersonal Touch Effects from the Perspective of the Touch Initiator,听Journal of Consumer Research, Vol. 47, Iss. 4, pp. 588鈥607.听
  26. L盲ttman, K., Friman, M., and Olsson, L.E. (2020). Restricted car-use and perceived accessibility,听Transportation Research, Part D, Vol. 78, January 2020.
  27. N枚jd, S., Westman-Trischler, J., Otterbring, T., Andersson, P. K.听&听W盲stlund, E. (2020). Bridging the valuescape with digital technology: A mixed methods study on customers鈥 value creation process in the physical retail space,听Journal of Retailing and Consumer Services, Vol. 56.听
  28. Olsson, L. E., Friman, M., L盲ttman, K., & Fujii, S. (2020). Travel and Life Satisfaction - From Gen Z to the Silent Generation,听Journal of Transport and Health, Vol. 18,听100894.听
  29. Otterbring, T., Bodin Danielsson, C., and Pareigis, J. (2020). Office Types and Workers鈥 Cognitive vs. Affective Evaluations from a Noise Perspective, Journal of Managerial Psychology,
  30. Patr铆cio, L., Sangiorgi, D., Mahr, D., 膶ai膰, M., Kalantari, S., and听Sundar, S. (2020). Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems,听Journal of Service Management, Vol. 31, Iss. 5.听
  31. Rosenbaum, M. S., Friman, M., Ramirez, G. C., and听Otterbring, T. (2020). Therapeutic servicescapes: Restorative and relational resources in service settings,听Journal of Retailing and Consumer Services,听Vol. 55.
  32. Skarin, F. & W盲stlund, E. (2020).听Increasing Students鈥 Long-Term Well-Being by Mandatory Intervention 鈥 A Positive Psychology Field Study,听Frontiers in Psychology, Vol.听11, p.听 2567.听
  33. Sukhov, A., Sihvonen, A., Netz, J., Magnusson, P. &听Olsson, L.E. (2020).听How experts screen ideas: The complex interplay of intuition, analysis and sensemaking.听Journal of Product Innovation Management. Accepted Author Manuscript.听
  34. Touminen, T., Edvardsson, B., Reynoso, J. (2020). Institutional change and routine dynamics in service Ecosystems,听Journal of Services Marketing, Vol. 34/4, pp. 575鈥586.
  35. Trischler, J., Johnson, M., and Kristensson, P. (2020). A service ecosystem perspective on the diffusion of sustainability-oriented user innovations, Journal of Business Research, Vol. 116, August 2020, pp. 552-560.
  36. Tronvoll, B., Sklyar, A., S酶rhammar, D., Kowalkowski, C. (2020). Transformational shifts through digital servitization, Industrial Marketing Management, Vol. 89, pp. 293鈥305. 听
  37. Vargo, S.L. and Koskela-Huotari, K. (2020). Advancing conceptual-only articles in marketing, AMS Review.听听
  38. Verma, S., & Gustafsson, A. (2020). Investigating the emerging COVID-19 research trends in the field of business and management: A bibliometric analysis approach. Journal of Business Research, Vol. 118, September 2020, pp. 253-261.听
  39. Williams, H., Lindstr枚m, A., Trischler, J., Wikstr枚m, F., & Rowe, Z. (2020). Avoiding food becoming waste in households- The role of packaging in consumers鈥 practices across different food categories.听Journal of Cleaner Production, Vol. 265.听
  40. Vink, J., Koskela-Huotari,听K., Tronvoll, B., Edvardsson, B. & Wetter-Edman, K. (2020) Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda, Journal of Service Research.
  41. Witell, L., Holmlund, M., & Gustafsson, A. (2020). Guest editorial: a new dawn for qualitative service research, Journal of Services Marketing, Vol. 34, No. 1, pp. 1-7.听
  42. Witell, L., Kowalkowski, C., Perks, H., Raddats, C., Schwabe, M., Benedettini, O., & Burton, J. (2020). Characterizing customer experience management in business markets. Journal of Business Research, Vol. 116, pp. 420-430.
  43. W眉nderlich, N.V., Gustafsson, A., Hamari, J., Parvinen, P. & Haff, A. (2020). The great game of business: Advancing knowledge on gamification in business contexts,听Journal of Business Research, Vol. 106, January, pp. 273-276.听
  44. Yuichiro, K., Ryo, T., Friman, M., Olsson, L. E., L盲ttman, K., & Fujii, S. (2020). Time Series Analysis of the Causal Effects among Perceived Quality, Satisfaction, Loyalty and Frequency of Public Transportation Use,听Frontiers Built Environment.听

2019

  1. Arsenovic. J., Edvardsson, B.听& Tronvoll, B.听(2019). Moving toward collaborative service recovery: A multiactor听orientation,听Journal of Service Science,听Vol. 11, No. 3. pp. 201-212.听
  2. Carillo, F.J., Edvardsson, B., Reyonoso, J.听&听Maravillo, E. (2019). Alignment of resources, actors and contexts for value creation: Bringing knowledge management into听service-dominant logic.听International Journal of Quality and Service Science, Vol. 11, No. 3, pp. 424-438.
  3. Caruelle, D., Gustafsson, A., Shams, P.听&听Lervik-Olsen, L.听(2019). The use of electrodermal activity (EDA) measurement to understand consumer emotions 鈥 A literature review and a call for action. Journal of Business Research, Vol. 104, pp. 146-160.
  4. Charitsis, V., Fyrberg-Yngfalk, A. &听Sk氓l茅n, P. (2019). Made to run: Biopolitical marketing and the making of the self-quantified runner, Marketing Theory, Vol. 19, No.3,听pp. 347-366.
  5. Cova, B., Sk氓l茅n, P.听&听Pace, S. (2019). Interpersonal practice in project marketing: how institutional logics condition and change them. Journal of Business and Industrial Marketing, Vol.听34, No. 4,听pp. 723-734.
  6. Echeverri, P.听(2019). Value Forming Micro Practices of Managerial Coaching. Coaching: An International Journal of听 Theory, Research and Practice, 1-18.
  7. Echeverri, P.听&听Salomonson, N. (2019). Consumer vulnerability during mobility service interactions: causes, forms and coping.听Journal of Marketing Management,听Vol. 35, Iss. 3-4, pp. 364-389.
  8. Edvardsson, B.听&听Tronvoll, B.听(2019). How Platforms Foster Service Innovations, Organizational Dynamics, in press
  9. Fombelle, P. W., Voorhees, C. M., Jenkins, M. R., Sidaoui, K., Benoit, S., Gruber, T., Gustafsson, A. & Abosag, I. (2019). Customer deviance: A framework, prevention strategies, and opportunities for future research.听Journal of Business Research.
  10. Friman, M., Maier, R.听&听Olsson, L.E. (2019). Applying a motivational stage-based approach in order to study a temporary free public transport intervention. Transport Policy, Vol. 81, pp. 173-183.
  11. Fyrberg Yngfalk, A. &听Yngfalk, C. (2019). Modifying markets: Consumerism and institutional work in nonprofit marketing, Marketing Theory, DOI:
  12. Gremyr, I., Elg, M., Hellstr枚m, A., Martin, J.听&听Witell, L. (2019). The roles of quality departments and their influence on business results. Total Quality Management & Business Excellence, 1-12.
  13. Gremyr, I., Valtakoski, A.听&听Witell, L. (2019). Two routes of service modularization: advancing standardization and customization.听Journal of Services Marketing, Vol.听33, No. 1, pp. 73-87.
  14. Guyader, H., Ottosson, M., Frankelius, P.听&听Witell, L. (2019). Identifying the resource integration processes of green service.听Journal of Service Management, preprint.
  15. Herstad, S. J., Solheim, M. C. W. &听Engen, M. (2019). Learning through urban labour pools: Collected worker experiences and innovation in services. Environment and Planning A: Economy and Space, Vol. 51, No. 8, pp. 1720-1740.
  16. H枚gberg, J., Hamari, J.听&听W盲stlund, E. (2019). Gameful Experience Questionnaire (GAMEFULQUEST): an instrument for measuring the perceived gamefulness of system use.听User Modeling and User-Adapted Interaction, Vol. 28,听pp. 1-42.听
  17. H枚gberg, J., Olsson Ramberg, M., Gustafsson, A.听&听W盲stlund, E. (2019). Creating brand engagement through in-store gamified customer experiences. Journal of Retailing and Consumer Services, Vol. 50, pp. 122-130.
  18. H枚gberg, J., Shams, P.听&听W盲stlund, E. (2019). Gamified in-store mobile marketing: The mixed effect of gamified point-of-purchase advertising. Journal of Retailing and Consumer Services, Vol. 50, pp. 298-304.
  19. Johansson, A. E., Raddats, C.听&听Witell, L. (2019). The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers.听Journal of Business Research, Vol.听98, pp. 328-338.
  20. L盲ttman, K., Olsson, L.E., Friman, M.听&听Fujii, S. (2019). Perceived accessibility, satisfaction with daily travel, and life satisfaction听among the elderly. International Journal of Environmental Research and Public Health. Vol. 16 pp. 4498.
  21. Molina-Besch, K., Wikstr枚m, F. &听Williams, H.听(2019). The environmental impact of packaging in food supply chains鈥攄oes life cycle assessment of food provide the full picture? The International Journal of Life Cycle Assessment.听Vol. 24, Iss. 1, pp. 37-50.
  22. Mysen, T.听and Tronvoll, B. (2019). The influence on export performance of performance ambiguity among foreign sales agents.听European Business Review,听in press.
  23. Olsson, L.E., Maier, R.听&听Friman, M. (2019). Why Do They Ride with Others? Meta-Analysis of Factors Influencing Travelers to Carpool. Sustainability, Vol. 11.
  24. Otterbring, T.听&听Shams, P. (2019). Mirror, mirror, on the menu: Visual reminders of overweight stimulate healthier meal choices. Journal of Retailing and Consumer Services, Vol.听47, pp. 177-183.
  25. Otterbring, T., W盲stlund, E. &听Shams, P. (2019). Spotlighting Customers' Visual Attention at the Stock, Shelf and Store Levels with the 3S Model. Journal of Visualized Experiments, Vol. 147.
  26. Palo, T., 脜kesson, M.听&听L枚fberg, N. (2019). Servitization as business model contestation: A practice approach.听 Journal of Business Research, Vol. 104, pp. 486-496.
  27. Patr铆cio, L., Teixeira, J. G.听&听Vink, J. (2019). A service design approach to healthcare innovation: from decision-making to sense-making and institutional change. AMS Review, 1-6.听
  28. Ringler, C., Sirianni, N. J., Gustafsson, A., & Peck, J. (2019). Look but Don鈥檛 Touch! The Impact of Active Interpersonal Haptic Blocking on Compensatory Touch and Purchase Behavior.听Journal of Retailing, Volume 95, Issue 4, December, Pages 186-203
  29. Robinson, S., Orshingher, C.听Alkire, L., De Keyser, A., Giebelhausen, M., Papamichail, K. N., Shams, P., & Sobhy Temerak, M. (2019) Frontline encounters of the AI kind: An evolved service encounter framework. Journal of Business Research,
  30. Rodrigues, H., Otterbring, T, Piqueras-Fiszman, B.听&听Gom茅z-Corona, C. (2019). Introduction to the special issue on Global perspectives on food and consumer science: A cross-cultural approach. Food Research International, Vol.听116,听February 2019, pp.135-136.
  31. Sangiorgi, D., Farr, M., McAllister, S., Mulvale, G., Sneyd, M., Vink, J. E.听&听Warwick, L. (2019). Designing in highly contentious areas: Perspectives on a way forward for mental healthcare transformation. The Design Journal, Vol. 22 (sup1), pp. 309-330.
  32. Sinha, R., Olsson, L.E., &听Frostell, B. (2019). Sustainable personal transport modes in a life cycle perspective - public or private. Sustainability, Vol. 11, pp. 7092.
  33. Skarin, F., Olsson, L.E., Friman, M.听&听W盲stlund, E. (2019). Importance of motives, self-efficacy, social support and satisfaction with travel for behavior change during travel intervention programs. Transportation Research Part F, Vol. 62, pp. 451-458.
  34. Sklyar, A., Kowalkowski, C., Tronvoll, B.听&听S枚rhammar, D. (2019). Organizing for digital servitization: A service ecosystem perspective, Journal of Business Research, Vol. 104, pp. 450-460.
  35. Sklyar, A., Kowalkowski, C., S枚rhammar, D.听&听Tronvoll, B. (2019).听Resource integration through digitalization: A service ecosystem perspective, Journal of Marketing Management,听Vol. 35, No. 11-12, pp. 974-991.
  36. Snyder, H., Witell, L., Elg, M.听&听McColl-Kennedy, J. R. (2019). The influence of place on health-care customer creativity.听European Journal of Marketing,听Vol. 53, No. 7, pp. 1400-1422.
  37. Trischler, J., Dietrich, T.听&听Rundle-Thiele, S. (2019). Co-design: from expert- to user-driven ideas in public service design. Public Management Review,听
  38. Trischler, J., & Charles, M. (2019). The Application of a Service Ecosystems Lens to Public Policy Analysis and Design:听Exploring the Frontiers. Journal of Public Policy & Marketing, Vol. 38, No. 1, pp. 19-35.
  39. Tronvoll, B. (2019). Digital enabled experience 鈥 the listening experience in music streaming,听International Journal of Music Business Research, Vol.听8, No. 1, pp. 6-38.
  40. Tronvoll, B.听& Edvardsson, B. (2019). Exploring customers' experiences of Service Co-Recovery. Service Science, Vol. 11, No. 3
  41. Vakulenko, Y., Shams, P., Hellstr枚m, D.听&听Hjort, K. (2019). Service innovation in e-commerce last mile delivery: mapping e-customer journey. Journal of Business Research,听 Vol.101, pp. 461-468.
  42. Vakulenko, Y., Shams, P., Hellstr枚m, D.听& Hjort, K. (2019). Online retail experience and customer satisfaction: The mediating role of last mile delivery. The International Review of Retail, Distribution and Consumer Research,听Vol. 39, No. 3, pp. 306-320.
  43. Valtakoski, A.,听Reynoso, J.,听Maranto, D.,听Edvardsson, B. &听Maravillo Cabrera, E听(2019).听Cross-country differences in new service development: The moderating effects of national culture,听Journal of Service Management, Vol. 30, No. 2, pp. 186-208.
  44. Verhulst, N., De Keyser, A., Gustafsson, A., Shams, P.听&听Van Vaerenbergh, Y. (2019). Neuroscience in service research: an overview and discussion of its possibilities. Journal of Service Management. Vol. 30, No. 5, pp. 621-649.
  45. Vink, J., Edvardsson, B., Wetter-Edman, K.听&听Tronvoll, B.听(2019). Reshaping mental models - enabling innovation through service design.听Journal of Service Management,听Vol. 30, No. 1, pp. 75-104.
  46. Waygood, E. O. D., Friman, M., Taniguchi, A.听&听Olsson, L. E. (2019). Children鈥檚 life satisfaction and travel satisfaction: evidence from Canada, Japan, and Sweden.听Travel Behaviour and Society,听Vol. 16, pp. 214-223.
  47. Waygood, E. O. D., Olsson, L., Taniguchi, A.听&听Friman, M. (2019). The role of children鈥檚 independent mobility and social media use for face-to-face social interaction with friends. Transportation,听pp. 1-23.
  48. Wikstr枚m, F., Williams, H., Trischler, J.听&听Rowe, Z. (2019). The Importance of Packaging Functions for Food Waste of Different Products in Households. Sustainability,听Vol.听11, No. 9,听pp. 2641.
  49. Fyrberg Yngfalk, A. &听Yngfalk, C.听(2019). Modifying markets: Consumerism and institutional work in nonprofit marketing, Marketing Theory, DOI:

2018

  1. Bani-Hani, I., Pareigis, J., Tona, O., and Carlsson, S.听(2018). A holistic view of value generation process in a SSBI environment: a service dominant logic perspective. Journal of Decision听Systems, 2018, published online, https://doi.org/10.1080/12460125.2018.1468155
  2. Bolton, R. N., McColl-Kennedy, J. R., Cheung, L., Gallan, A., Orsingher, C., Witell, L., and听Zaki, M. (2018). Customer experience challenges: bringing together digital, physical and social realms. Journal of Service Management, Vol. 29(5), pp. 776-808.
  3. Carid脿, A., Edvardsson, B and Colurcio, M. (2018). Conceptualizing Resources Integration as an embedded process: Martching, Resourcing and Valuing,听Marketing Theory,听pp. 1-12,听
  4. Di Pietro, L., Edvardsson, B., Reynoso, J., Renzi, M.F., Toni, M., and听Muigon R.G. (2018). A scaling up framework for innovative service ecosystems: lessons from Eataly and Kid Zania.听Journal of Service Management, Vol. 29, Iss. 1 pp. 146-175.
  5. Echeverri, P., and听脜kesson, M. (2018). Professional identity in service work: why front-line employees do what they do. Journal of Service Theory and Practice. Vol. 28, Iss. 3, pp. 315-335.
  6. Edvardsson, B., Frow, P., Jaakkola, E., Keiningham, T., Koskela-Huotari, K., Mele, C., and Toombs, A. (2018). Understanding How Context Change Foster Service Innovation. Journal of Service Management, Vol. 29, no. 5, pp. 932-955.
  7. Engen, M., and Magnusson, P. (2018). Casting for service innovation: The roles of frontline employees. Creativity and Innovation Management. Vol.听27(3), pp. 255-269.听
  8. Enquist, B. And Sebhatu, S. P. (2018).听Service innovation, sustainability and quality meeting city challenges in the age of accelerations, International Journal of Quality and Service Sciences, Vol. 10 Issue: 4, pp.431-446.听
  9. Findsrud, R, Tronvoll, B and听Edvardsson, B. (2018). Motivation: The missing driver for theorizing about resource integration, Marketing Theory,听Vol. 18, Iss. 4, pp. 493-519.
  10. Friman, M., G盲rling, T., and Ettema, D. (2018). Improvement of public transport services for non-cycling travelers.听Travel Behaviour and Society.听
  11. Friman, M., Rosenbaum, M. S. and Otterbring, T. (2018). The relationship between exchanged resources and loyalty intentions. The Service Industries Journal,听1-20.
  12. Friman, M., Westman, J., and L. E. Olsson听(2018). Children鈥檚 Life Satisfaction and Satisfaction with School Travel.听Child Indicators Research,听 pp. 1-14.
  13. Gebauer, H., Saul, C.J. and听Haldimann, M. (2018). Capabilities for providing socially beneficial services to consumers in low-income markets. SMR-Journal of Service Management Research, Vol. 2(1), pp.16-27.
  14. Helkkula, A., Kowalkowski, C. and听Tronvoll, B. (2018). Archetypes of Service Innovation: Implications for Value Cocreation, Journal of Service Research, Vol. 21(3) pp. 284-301.
  15. Hietanen, J., Mattila, P., Sihvonen, A., Tikkanen, H. (2018). Paradox and Market Renewal: Knockoffs and Counterfeits as Doppelg盲nger Brand Images of Luxury, Marketing Intelligence & Planning, Vol. 36, iss. 7, pp. 750-7603.
  16. Hurley, E., Trischler, J., and Dietrich, T. (2018). Exploring the application of co-design to transformative service research. Journal of Services Marketing, Vol. 36, pp. 715-727.
  17. H枚gberg, J., Shams, P., and W盲stlund, E. (2018). Gamified in-store mobile marketing: The mixed effect of gamified point-of-purchase advertising.听Journal of Retailing and Consumer Services.听
  18. Kistler, B., Trischler, J., and听Lohmann, G.听(2018). Passenger representation within the light -handed regulation - Insights from the Australian air transport market. Transport Policy, Vol. 71, pp. 106-115.
  19. Lidestam, H., Cam茅n C. and Lidestam B. (2018). Evaluation of costs drivers within public bus transports in Sweden, Research in Transportation Economics, Vol 69, September 2018, pp 157-164.
  20. L盲ttman, K. Olsson, L.E. and Friman, M. (2018). A new approach to accessibility - Examining percieved accessibility in contrast to objectively measured accessibility in daily听travel.听Research in Transportation Economics,听Vol. 69, pp. 501-511.
  21. L枚fberg, N., and 脜kesson, M. (2018). Creating a service platform鈥揾ow to co-create value in a remote service context.听Journal of Business & Industrial Marketing听, Vol. 33.(6), pp.听768-780.
  22. Mattsson, L., Williams, H., and Berghel, J. (2018). Waste of fresh fruit and vegetables at retailers in Sweden-Measuring and calculation of mass, economic cost and climate impact. Resources, Conservation and Recycling. Vol. 130, pp. 118-126.
  23. Molander, S., Fellesson, M., and Friman, M.听(2018).听 Market Orientation in Public Service 鈥 A comparison between buyers and providers. Journal of Nonprofit & Public Sector Marketing,听Vol. 30, Iss.听1, pp 74-94.
  24. Mugion, R. G., Toni, M. Raharjo, H., Di Pietro, L., and Sebathu, S. P (2018).听Does the service quality of urban public transport enhance sustainable mobility?, Journal of Cleaner Production,174,听 pp. 1566-1587.
  25. Myhren, P., Witell, L., Gustafsson, A., and听Gebauer, H. (2018). Incremental and radical open service innovation. Journal of Services Marketing, Vol. 32(2),听 pp.101-112.
  26. Olsson, L. E., Huck, J., and听Friman, M. (2018). Intention for Car Use Reduction: Applying a Stage Based Model. International Journal of Environmental Research and Public Health,听Vol. 15 (2), pp. 216.
  27. Otterbring, T. (2018). Decompression zone deconstructed: Products located at the store entrance do have an impact on sales. International Journal of Retail & Distribution Management, Vol. 46 (11/12), pp. 1108-1116.
  28. Otterbring, T. (2018)听Healthy or wealthy? Attractive individuals induce sex-specific food preferences. Food Quality and Preference.听Vol 70, pp.11-20.
  29. Otterbring, T., and Beard, A. (2018). Men buy more from manly men. Harvard Business Review. Vol. 63, pp. 36鈥37.
  30. Otterbring, T., and Lu, C. (2018). Clothes, condoms, and customer satisfaction: The effect of employee mere presence on customer satisfaction depends on the shopping situation. Psychology & Marketing,听Vol. 35, pp. 454-462.
  31. Otterbring, T., and Mitkidis, P. (2018). Commentary: Folk-Economic Beliefs: An Evolutionary Cognitive Model, Frontiers in Psychology, Vol. 9, Article 120.
  32. Otterbring, T., Pareigis, J., W盲stlund, E, Makrygiannis, A., and Lindstr枚m, A. (2018). The relationship between office type and job satisfaction: Testing a multiple mediation model through ease of interaction and wellbeing. Scandinavian Journal of Work, Environment & Health, Vol. 44, No. 3, pp. 334-338.
  33. Otterbring, T., Ringler, C., Sirianni, N.J., and听Gustafsson, A. (2018). The Abercrombie & Fitch effect: The impact of physical dominance on male customers鈥 status-signaling consumption. Journal of Marketing Research, Vol. 55, No. 1, pp. 69-79.
  34. Palo, T., 脜kesson, M., and听L枚fberg, N. (2018). Servitization as business model contestation: A practice approach.听Journal of Business Research.听.
  35. Patricio, L., Gustafsson, A., and Fisk, R. (2018). Upframing Service Design and Innovation to Strengthen Future Research Impact Journal of Service Research, Vol. 21(1) 3-16
  36. Piha, S., Pohjanheimo, T., L盲hteenm盲ki-Uutela, A., K艡e膷kov谩, Z., and听Otterbring, T. (2018). The effects of consumer knowledge on willingness to buy insect food: An exploratory study in Northern and Central Europe. Food Quality and Preference.听Vol. 70, pp. 1-10.
  37. Rhodes, P., Mihalits, D., L盲ttman, K., Rodax, N., Hornung, S., Chistensen, A. B., ... and A.E. Nebowsky (2018). Hidden present, visible absent in the city of dreams: Assembling the collective imagination. Human Arenas, Vol. 1, Iss. 2, pp. 151-165.
  38. Saul, C. J., and听Gebauer, H. (2018). Digital Transformation as an Enabler for Advanced Services in the Sanitation Sector. Sustainability, Vol. 10(3), pp. 752.
  39. Saul, C. J., & Gebauer, H. (2018). Born solution providers鈥揇ynamic capabilities for providing solutions. Industrial Marketing Management.听 Industrial Marketing Management. Vol. 73, pp. 31-46.听
  40. Sihvonen, A., and Pajunen, K. (2018). Causal complexity of new product development processes: a mechanism-based approach, Innovation, published online,听
  41. Sk氓l茅n, P., Karlsson, J., Engen, M. and Magnusson, P. (2018). Understanding public service innovation as resource integration and creation of value propositions, Australian Journal of Public Administration, Vol. 77, No. 4, pp. 700-714.
  42. Sukhov, A.听(2018). The role of perceived comprehension in idea evaluation, Creativity and Innovation Management, Vol. 27 (2), pp. 183-195.
  43. Sukhov, A., Sihvonen, A., Olsson, L.E., and Magnusson, P.听(2018). That makes sense to me: Openness to change and sensemaking in idea screening. International Journal of Innovation Management, Vol. 22, No. 8.
  44. Trischler, J., Kristensson, P. and Scott, D. (2018). Team diversity and its management in a co-design team. Journal of Service Management, Vol.听29 (1), pp. 120-145.
  45. Trischler, J. and Lohmann, G. (2018). Monitoring quality of service at Australian airports: A critical analysis, Journal of Air Transport Management,听 Vol. 67, pp. 63-71.
  46. Trischler, J., Pervan, S.J., Kelly, S.J., and Scott, D.R. (2018). The Value of Codesign: The Effect of Customer Involvement in Service Design Teams, Journal of Service Research, Vol. 21(1), pp. 75-100.
  47. Trischler, J., Zehrer A., and J. Westman (2018). A designerly way of analyzing the customer experience, The Journal of Services Marketing, Vol. 32, No. 7 pp. 106-115.
  48. Valtakoski, A., and Witell, L. (2018).听Service capabilities and servitized SME performance: contingency on firm age. International Journal of Operations & Production Management, Vol. 38(4), pp. 1144-1164.
  49. Waygood, E. O. D., Friman, M., Taniguchi, A. and听Olsson, L. E., (2018). Children鈥檚 Life Satisfaction and Travel Satisfaction: Evidence from Canada, Japan, and Sweden. Travel Behaviour and Society, available online
  50. Wetter-Edman, K., Vink, J. and听Blomkvist, J. (2018). Staging aesthetic disruption through design methods for service innovation. Design Studies, Vol.听55, pp. 5-26.
  51. Wikstr枚m, F., Verghese, K., Auras, R., Olsson, A., Williams, H., Wever, R., Gr枚nman, K., Kvalv氓g Pettersen, M., M酶ller, H., and听Soukka, R.听(2018). Packaging Strategies that Save Food 鈥 A Research Agenda for 2030. Journal of Industrial Ecology. .
  52. Williams, H., Wikstr枚m, F.,听Wetter-Edman, K. and Kristensson, P. (2018). How Packaging Functions Affect the Fate of Used Packaging in Selected Swedish Households. Sustainability 10:12. 4794.
  53. W盲stlund, E., Shams, P., and Otterbring, T. (2018). Unsold is unseen...or is it? Examining the role of peripheral vision in the consumer choice process using听eye-tracking methodology. Appetite, Vol. 120, pp. 49-56.
  54. Yoho, K.D., Ford, R., Edvardsson, B., and Dahlinger, F. (2018). Moving "The Greatest Show on Earth": W.C. Coup as an innovation champion.听Journal of Management History, Vol. 24, No. 1, pp. 76-98.

2017

  1. Bruggen, E.C., Hogreve, J., Holmlund, M., Kabadayi, S., and M. L枚fgren (2017) Financial well-being: A conceptualization and research agenda. Journal of Business Research, Vol. 79,听pp. 228-237.
  2. Durl, J., Trischler, J., and T. Dietrich (2017) Co-designing with young consumers - reflections, challenges and benefits. Young Consumers, Vol. 18, No. 4,听pp. 439.
  3. Echeverri, P. (2017) In situ Methodology: Outlining a New Direction for Service Research. European Review of Service Economics and Management,听 Vol. 1 No. 3,听pp. 77-103.
  4. Echeverri, P. (2017). Co-creating sociality: organizational identity and marketing in voluntary organizations.听The Service Industries Journal,听pp.1-21.
  5. Echeverri, P. and听Salomonson, N. (2017) Bi-directional and Stratified Demeanor in Value Forming Service Encounter Interactions, Journal of Retailing and Consumer Services,听 Vol. 36, pp. 93-102.
  6. Echeverri, P. and听Salomonson, N. (2017) Embodied Value-co-creation: A turn-taking perspective on service encounter interactions.听Journal of Creating Value,听Vol. 3, No. 1, pp. 1-17.
  7. Echeverri, P. and Salomonson, N. (2017)听Consumer vulnerability during mobility service interactions: causes, forms and coping.听Journal of Marketing Management, Manuscript under review
  8. Ettema, D., Friman, M., Olsson, L.E., and T. G盲rling (2017) Season and weather effects on travel-related mood and travel satisfaction.听Frontiers in Psychology, Vol. 8, Article 140.
  9. Forkmann, S., Henneberg, S. C., Witell, L., and Kindstr枚m, D. (2017). Driver Configurations for Successful Service Infusion. Journal of Service Research,听 Vol.听20, (3), 275-291.
  10. Friman, M., G盲rling. T, Ettema, D., and听L.E. Olsson (2017) How does travel affect emotional well-being and life satisfaction? Transportation Research Part A, 106, pp. 170-180.
  11. Friman, M., Huck, J., and L.E. Olsson (2017) Transtheoretical Model of Change druing Travel Behavior Interventions: An Integrative Review. International Journal of Environmental Research and Public Health, Vol. 14, Iss.听6, pp. 581.
  12. Friman, M., Olsson, L. E., St氓hl, M., Ettema, D., and G盲rling, T. (2017). Travel and residual emotional well-being. Transportation Research Part F: Transport Psychology and Behaviour, Vol. 49, pp.159-176.
  13. Gebauer, H., Haldimann, M., & Saul, C. J. (2017). Competing in business-to-business sectors through pay-per-use services. Journal of Service Management, 28(5), 914-935.
  14. Gebauer, H., Haldimann, M., & Jennings Saul, C. (2017). A typology for management innovations: Analyzing the actual state of art and conducting case study research. European Journal of Innovation Management, 20(4), 514-533.
  15. Gebauer, H., Haldimann, M., & Saul, C. J. (2017). Business model innovations for overcoming barriers in the base-of-the-pyramid market. Industry and Innovation, 24(5), 543-568.
  16. Gebauer, H., Saul, C. J., & Haldimann, M. (2017). Business model innovation in base of the pyramid markets. Journal of Business Strategy, 38(4), 38-46.
  17. Gebauer, H., Saul, C. J., Haldimann, M., and听Gustafsson, A. (2017). Organizational capabilities for pay-per-use services in product-oriented companies. International Journal of Production Economics. Vol. 192, pp. 157-168. doi.org/10.1016/j.ijpe.2016.12.007
  18. Gustafsson, A.听and D. Bowen (2017) The curious case of interdisciplinary research deficiency: Cause or symptom of what truly ails us? Journal of Business Research, Vol. 79, pp.听212-218.听
  19. G盲rling, T. (2017). Travel-related feelings: review, theoretical framework, and numerical experiments. Transportation Letter. doi:10.1080/19427867.2017.1300399
  20. Jaakkola, E., Meiren, T., Witell, L., Edvardsson, B., Sch盲fer, A., Reynoso, J, Sebastiani, R., and D. Weitlaner (2017). Does one size fit all? New service development across different types of services. Journal of Service Management, Vol. 28, Iss. 2, pp.听329-347.
  21. Jouny-Rivier, E., Reynoso, J., and B. Edvardsson (2017) Determinants of services co-creation with business customers. Journal of Services Marketing, Vol. 31, Iss. 2, pp. 148-160.
  22. Koskull, C., Strandvik, T. and Tronvoll, B. (2016) Emotional strategizing in service innovation.听Management Decision, Vol. 54, Iss. 2, pp. 270 - 287.
  23. Kristensson, P., W盲stlund, E., and M. S枚derlund (2017) Influencing consumers to choose environment friendly offerings: Evidence from field experiments. Journal of Business Research, Vol. 76, pp. 89-97.
  24. Lohmann, G., and Trischler J. (2017) Licence to build, licence to charge? Market power, pricing and the financing of airport infrastructure development in Australia.听Transport Policy, Vol. 59, pp. 28-37.
  25. L盲ttman, K. (2017). Book review: Planning for Public Transport Accessibility: an international sourcebook. By Curtis, C. and Scheurer, J.(2016). London: Routledge, ISBN: 978-1472447241. Journal of Transport Geography, 62, 263-264.
  26. McColl-Kennedy, J.R., Hogan, S.J., Witell, L. and Snyder, H., (2017) Cocreative customer practices: Effects of health care customer value cocreation practices on well-being.听Journal of Business Research,听Vol. 70, pp. 55-66.
  27. McColl-Kennedy, J. R., Snyder, H., Elg, M., Witell, L., Hekkula, A., Hogan, S.J., and L. Anderson (2017). The changing role of the health care customer: review, synthesis and research agenda. Journal of Service Management, Vol. 28, No. 1, pp.听2-33.
  28. Molander, S. (2017) Changing roles and new perspectives: towards market orientation in public transport. Transportation, published online
  29. Olsson, L.E, G盲rling, T., Ettema, D., Friman, M., and M. St氓hl (2017) Current moods vs. recalled impacts of current moods after exposures to sequences of uncertain monetary outcomes. Frontiers in Psychology, Vol. 8,听Article 66.
  30. T. Otterbring (2017) Smile for a while: the effect of employee-displaced smiling on customer affect and satisfaction. Journal of Service Management, Vol. 28, No. 2, pp. 284-304.
  31. Perks, H., C, Kowalkowski, L. Witell, and A. Gustafsson (2017) Network orchestration for value platform development, Industrial Marketing Management, Vol. 67, pp.听106-121听
  32. Polese, F., Pels, J., Tronvoll, B., Bruni, R., Carrubbo, L. (2017) A4A relationships.听Journal of Service Theory and Practice, Vol. 27, No. 5, pp.1040-1056.
  33. Reyonoso, J., and B. Edvardsson (2017) Determinants of Co-Creation of B-to-B Services. Journal of Services Marketing, Vol. 31, No. 2, pp. 85-103.
  34. Rosenbaum, M. S., Kelleher, C., Friman, M., Kristensson, P., Scherer, A. (2017). Re-placing Place in Marketing: A resource-exchange place perspective. Journal of Business Research.听Vol. 79, pp. 281-289.
  35. Skarin, F., Olsson, L. E., Roos, I., and M. Friman (2017) The household as an instrumental and effective trigger in intervention programs for travel behavior change.听Travel Behavior and Society 6, pp.听83-89.
  36. Sundstr枚m, E., Karlsson, J. and C. Cam茅n (2017) Service innovation as a political process.听The Service Industries Journal, Vol. 37 Iss. 5/6, pp. 341-362.
  37. Tronvoll, B. (2017) The Key Determinator in Service Ecosystems.听Systems, Vol. 5, No. 38, pp. 1-14.
  38. Tronvoll, B. & Mysen, T. (2017) Emosjoner i kundedrevet samskaping av tjenester.听Magma (4), pp 54-62.
  39. Vargo, S., Koskela-Huotari, K., Baron, S., Edvardsson, B., Reynoso, J., and M. Colurcio (2017) A systems perspective on markets - Toward a research agenda. Journal of Business Research.听Vol. 70, No. 10. pp. 260-268.
  40. Verleye, K., Jaakkola, E., Hodgkinson, I.R., Gyuchan, T., Odekerken-Schr枚der, J.G., and J. Quist (2017) What causes imbalance in complex service networks? Evidence from a public health service. Journal of Service Management, Vol. 28, Iss. 1. pp. 34-56.
  41. Vorhees, C.M., Fombelle, P.W., Gregoire, Y., Bone, S., Gustafsson, A., Sousa, R., and T. Walkowiak (2017) Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens.Journal of Business Research,听Vol.听79, pp.听269-280.
  42. Waygood, E. O., Friman, M., Olsson, L. and Taniguchi, A. (2017). Children鈥檚 incidental social interaction during travel: international case studies from Canada, Japan, and Sweden. Journal of Transport Geography, Vol. 3, 22-29
  43. Waygood, E. O., Friman, M., and Olsson, L. E. (2017). Editorial for the Special Issue of Transport and Child Well-Being. Travel Behavior and Society, Vol.听9, 29鈥31.
  44. Waygood, E. O., Friman, M., Olsson, L. E. and Taniguchi, A. (2017). Transport and Child Well-Being: An integrative review. Travel Behavior and Society, Vol. 9, pp. 32-49.
  45. Westman, J., Friman, M., and L. E. Olsson (2017) What drives them to drive?- Parents' reasons for choosing the car to take their children to school. Frontiers in Psychology, Vol. 8, Article 1970.
  46. Westman, J., Olsson, L. E., G盲rling, T., and Friman, M. (2017). Children鈥檚 travel to school: Satisfaction, current mood, and cognitive performance. Transportation, Vol. 44, Iss. 6,听pp. 1365鈥1382.
  47. Witell, L., Gebauer, H., Jaakkola, E., Hammedi, W., Patricio, L., and H. Perks (2017) A bricolage perspective on service innovation. Journal of Business Research, Vol.听79, 290-298.

2016

  1. Aal, K., Di Pietro, L., Edvardsson, B., Renzi, M. F., and R. Guglielmetti Mugion (2016) Innovation in service ecosystems. Journal of Service Management. Vol 27, no 4, 2016.
  2. Andersson, P., Gustafsson, A., Kristensson, P., and E. W盲stlund (2016) The effect of frontline employees' personal self-disclosure on consumers' encounter experience,听Journal of Retailing and Consumer Services.听Vol. 30, pp. 40-49.
  3. Andersson, P., Kristensson, P., and E. W盲stlund (2016) The effect of gaze on consumers' encounter evaluation.听International Journal of Retailing and Distribution Managment, In Press听
  4. Andersson, P., Kristensson, P., W盲stlund, E., and A. Gustafsson (2016) I'll tell you something private and you'll buy from me-effects on self-disclosure on reciprocity;听Journal of Consumer Retailing and Service, In Press.
  5. Andreassen, T.W., Kristensson, P., Lervik-Olsen, L., Parasuraman, A., McColl-Kennedy, J. R., Edvardsson, B., and M. Corulcio (2016) Linking Service Design to Value Creation and Service Research听Journal of Service Management,听Vol. 27, No. 1, pp. 21-29.
  6. Breivold, R. and Sk氓l茅n, P. (2016) 鈥楲ifestyle Entrepreneurs and their Identity Construction: A Study of the Tourism Industry鈥, Tourism Management, 56 (October): 96-105.
  7. Brodie, J. R., and A. Gustafsson (2016) Guest Editorial: Enhancing theory development in service research.听Journal of Service Managemenet, Vol. 27, No. 1, pp. 2-8.
  8. Br枚chner, J, Cam茅n C. Eriksson, H. and Garvare, R. (2016) Quality and Leagal Asppects in Public Care Procurement, The TQM Journal, Vol. 28 No. 4, pp. 648.
  9. Cam茅n, C. and Lidestam, H. (2016) Dominating factors contributing to the hig(er) cost for public bus transport in Sweden, Research in Transportation Economics, Vol 59, November, pp. 292-296.
  10. Charitsis, V. (2016) Prosuming (the) self, Ephemera, Vol. 16, (3) pp. 37-59.
  11. Fellesson, M. and N. Salomonson (2016) The expected retail customer: Value co-creator, co-producer or disturbance?听Journal of Retailing and Consumer Services, Vol. 30, pp. 204-211.
  12. Friman, M., Westman, J., & Olsson, L. E. (2017). Children鈥檚 Life Satisfaction and Satisfaction with School Travel.听Child Indicators Research, 1-14
  13. Gustafsson, A., H枚gstr枚m, C., Radnor, Z., Friman, M., Heinonen, K., Jaakkola, E., and C. Mele (2016) Developing service research - paving the way to transdisciplinary research.听Journal of Service Management, Vol. 27, No. 1, pp. 9-20.
  14. H枚gstr枚m, C., Davoudi, S., L枚fgren, M., and M. Johnson (2016) Relevant and preferred public service: A study of user experiences and value creation in public transit.听Public Management Reveiw, Vol. 18, No. 1, pp. 65-90.
  15. Johansson, T, Siverbo, S. and Cam茅n C. (2016)听 Managing cooperation, coordination, and legitimacy: control of contracted public services. Accounting, Auditing & Accountability Journal, Vol. 29 Iss 6 pp. 1012 - 1037.
  16. Koskela-Huotari, K.. Edvardsson, B., Jonas, J.M., S枚rhammar, D., and L. Witell (2016) Innovation in service ecosystems - Breaking, making, and maintaining institutionalized rules of resource integration.听Journal of Business Research,听 Vol. 69, No. 8, pp. 2964-2971.
  17. Koskela-Huotari, K., and S. Vargo (2016) Institutions as resource context.听Journal of Service Theory and Practice,听Vol. 26, No. 2, pp. 163-178.
  18. Letaifa, S.B., Edvardsson, B., and B. Tronvoll (2016) The role of social platforms in transforming service ecosystems.听Journal of Business Research, Published online.
  19. Lusch, R. F., Vargo, S., and A. Gustafsson (2016) Fostering a trans-disciplinary perspectives of service ecosystems.听Journal of Business Research,听In Press
  20. L盲ttman, K., Olsson, L.E., and M. Friman, M. (2016). Development and test of the Perceived Accessibility Scale (PAC) in public transport. Journal of Transport Geography, 54, 257鈥263.
  21. L盲ttman, K., Olsson, L.E., and M. Friman (2016) Perceived accessiblilty as a potential indicator of social inclusion.听Social Inclusion,听Vol. 4 Iss. 3.
  22. Magnusson, P.R., W盲stlund, E., and J. Netz (2016) Exploring users' appropriateness as a proxy for experts when screening new product/service ideas.听Journal of Product Innovation Management, Vol. 33, No. 1, pp. 4-18.
  23. Martin, D., Gustafsson, A., and S. Choi (2016) Service innovation, renewal, and adoption/rejection in dynamic global contexts.听Journal of Business Research,听In Press
  24. Otterbring, T. (2016) Touch forbidden, consumption allowed: Counter-intuitive effects of touch restrictions on customer' purchase behavior.听Food Quality and Preference, Vol. 50, pp. 1-6
  25. Otterbring, T., W盲stlund, E., and A. Gustafsson (2016) Eye-tracking customers' visual attention in the wild: Dynamic gaze behavior moderates the effect of store familiarity on navigational fluency.听Journal of Retailing and Consumer Services, Vol. 28, pp. 165-170.
  26. Siltaloppi, J., Koskela-Huotari, K., and S. L. Vargo (2016) Institutional complexity as a driver for innovation in service ecosystems. Service Science, Vol 8, No 3, pp 333-343.
  27. Sk氓l茅n, P., and B. Edvardsson (2016) Transforming from Goods to Service-Dominant Logic,听Marketing Theory, Vol. 16, no. 1 pp. 101-121.
  28. Snyder, H., Witell, L., Gustafsson, A., Fombelle, P., and P. Kristensson (2016) Identifying categories of service innovation: A review and synthesis of the literature.听Journal of Business Research, In Press
  29. Voss, C,. Perks, H., Sousa, R., Witell, L,. and N.V. Wunderlich (2016) Reflections on context in service research.听Journal of Service Management, Vol. 27, No. 1, pp. 30-36.
  30. Westman, J., Olsson, L.E., G盲rling, T., and M. Friman (2016) Children's travel to school:satisfaction, current mood and cognitive performance.听Transportation, published online.
  31. Wieland, H., Koskela-Huotari, K., and S. Vargo (2016) Extending actor participation in value creation: an institutional view.听Journal of Strategic Marketing, Vol. 24, No. 3, pp. 210-226.
  32. Wikstr枚m F., Williams, H.,听and G. Venkatesh (2016) The influence of packaging attributes on recycling and food waste behaviour - an environmental comparison of two packaging alternatives. Journal of cleaner production, 137: 895-902
  33. Witell, L., Snyder, H., Gustafsson, A., Fombelle, P., and P. Kristensson (2016) Defining service innovation: A review and synthesis.听Journal of Business Research, In Press
  34. 脜kesson, M., Sk氓l茅n, P., Edvardsson, B., and A. St氓lhammar (2016)听Value proposition test-driving for service innovation: How frontline employees innovate value propositions.听Journal of Service Theory and Practice听[Formerly known as Managing Service Quality], Vol. 26, No. 3.

2015

  1. Cova, B., Pace, S., and P. Sk氓l茅n (2015) Marketing with working consumers: The case of a carmaker and its brand community.听Organization, Vol. 22, No. 5, pp. 682-701.
  2. Cova, B., Pace, S., and P. Sk氓l茅n (2015) Brand volunteering:听Value co-creation with unpaid consumers.听Marketing Theory, 2015.
  3. Edvardsson, B. (2015) Invited Commentary - Relative or absolute measures and metrics: That is the question?听Global Economics Management Review,听Vol. 20, pp. 26-27.
  4. Engen, M., and P.R. Magnusson (2015) Exploring the role of frontline employees as innovators.听Service Industries Journal, Vol. 35, pp. 303-324.
  5. Enquist, B., Petros Sebhatu, S., and M. Johnson (2015) Transcendence for business logics in value networks for sustainable service business.听Journal of Service Theory and Practice,听Vol. 25, No. 2, pp. 181-197.
  6. Frostell, B. M., Sinha, R., Asseffa, G., and L. E. Olsson (2015) Modeling both direct and indirect environmental load of purchase decisions: a web-based tool addressing houshold metabolism.听Environmental Modelling & Software, Vol. 71, pp. 138-147.
  7. Gustafsson, A., Lerzan, A., Brady, M.K., McColl-Kennedy, J., Sirianni, N., Witell, L. and N. Wuenderlich (2015) Conducting Service Research that Matters,听Journal of Service Marketing, Vol. 29, Issue 6/7, pp. 425-429.
  8. G盲rling, T., Ettema, D., and M. Friman (2015) Are Citizens not Accuratly Informed About Long-Term Societal Costs of Unsustainable Travel or Do They not Care.听Travel Behavior and Society, Vol. 26, pp. 10-17.
  9. Huneke, T., Moeller, S., Shams, P., and A. Gustafsson (2015) Does Service Employee's Appearance make a Difference for the Healthiness of Food Choice?听Psychology and Marketing, Vol. 32 (1), pp. 94-106.
  10. H枚gstr枚m, C., Gustafsson, A., and B. Tronvoll (2015) Strategic brand management:听Archetypes for managing brands through paradoxes.听Journal of Business Research, Vol. 68, Issue 2, Feb. 2015, pp. 391-404.
  11. Johansson-Hid茅n, B. (2015) Discourses on municipal protection and safety work prior to the introduction of the 'Civil Protection Act Against Accidents' and five years later.听Safety Science, Vol. 76, pp. 1-11.
  12. Karlsson, J., and P. Sk氓l茅n (2015) Exploring front-line employee contributions to service innovation. Europeean Journal of Marketing, Vol. 49, No. 9/10, 2015, pp.1346-1365.
  13. Laamanen, M. and P. Sk氓l茅n (2015) Collective-conflictual value co-creation: A strategic action field approach.听Marketing Theory,听2015 in press.
  14. L枚fberg, N., Witell, L. and A. Gustafsson (2015) Service Maneuvers to Overcome Challenges of Servitization in a Value Network听Production Planning & Control, Vol. 26 Issue 14/15, p1188-1197.
  15. McColl-Kennedy, J., Gustafsson, A., Jaakkola, E., Klaus, P., Radnor, Z., Perks, H., and M. Friman (2015) Fresh perspectives on Customer Experience,听Journal of Service Marketing, Vol. 29, Issue 6/7, pp.听 436-441.
  16. Rundh, B., and, P. Gottfridsson (2015) Delivering sports events: the arena concept in sports from a network perspective.听Journal of Business & Industrial Marketing, Vol. 30, Iss. 7, pp. 785-794.
  17. Sk氓l茅n, P., Abdul Aal, K. and B. Edvardsson (2015) Cocreating the Arab Spring: Understanding Transformation of Service Systems in Contention.听Journal of Service Research, 2015.
  18. Sk氓l茅n, P., Gummerus, J., Von Koskull, C., and P. Magnusson (2015) Exploring value propositons and service innovation: a service-dominant logic study. Journal fo the Academy of Marketing Science, Vol. 43, No. 2, pp.137-158.
  19. Sk氓l茅n, P., Pace, S., and B. Cova (2015) Firm-brand community value co-creatioin as alignment of practices.听European Journal of Marketing, Vol.49, Iss. 3/4, pp.596-620.
  20. Waygood, E.O.D and M. Friman (2015) Children's travel and incidental community connections.Travel Behaviour and Society, 2015.
  21. Witell, L., Anderson, L., Brodie, R., Colurcio, M., Evardsson, B., Lervik-Olsen, L., Sebastini, R., and T. Wallin Andreassen (2015)听 Exploring dualities of service innoavtion: implications for service research.听Journal of Services Marketing, Vol., 29, Issue 6/7, pp. 436-441.
  22. W盲stlund, E., Otterbring, T., Gustafsson, A., and P. Shams (2015) Heuristics and resource depletion: eye-tracking customers' in situ gaze behavior in the field.听Journal of Business Research, Vol. 68, pp. 95-101.
  23. W盲stlund, E., Sponseller, K., Pettersson, O., and A. Bared (2015) Evaluating gaze-driven power wheelchair with navigation support for persons with disabilities. Journal of Rehabilitation Research & Development,听Vol 52, No. 7 pp. 815-826.

2014

  1. Bolton, R.N., Gustafsson, A., McColl-Kennedy, J., Sirianni, N.J., and D.K Tse (2014) Small details can make big difference - A radical apporach to consumption experience as a firm's differentiating strategey.听Journal of Service Managment,听Vol. 25, No. 22, pp. 253-274.
  2. Edvardsson, B., Kleinaltenkamp, M., Tronvoll, B., McHugh, P. and C. Windahl (2014) Institutional logics matter when coordinating resource integration.听Marketing Theory, Vol., 14, No. 4 pp.1-19.
  3. Edvardsson, B., Kowalkowski, C., Strandvik, T., and P. Voima (2014) Negative critical waves in business relationships: an extension of the critical incident perspective.听Journal of Business &听Industrial Marketing, Vol. 29, No. 4, pp. 284-294.
  4. P. Gottfridsson (2014) Different actors' roles in small companies service innovation.听Journal of Services Marketing, Vol. 28, Iss. 7, pp. 547-557.
  5. P. Gottfridsson (2014) Service Development in small companies: a communication and learning process.听Journal of Small Business and Enterprise Development, Vol. 21, Iss. 3, pp. 489-504.
  6. Gottfridsson, P. and A. St氓lhammar (2014) Transforming the service idea - a communication and learning process.听International Journal of Quality and Service Sciences, Vol. 6, No. 1, pp. 2-16.
  7. Gremyr, I., Witell, L., L枚fberg, N., Edvardsson, B., and A. Fundin (2014) Understanding new service development an service Innovation through innovation modes.听Journal of Business & Industrial Marketing, Vol. 29, No. 2. pp. 123-131.
  8. Klaus, P. and B. Edvardsson (2014) Guest Editorial, The road back to relevance. How to put marketing (and marketing scholars) back on the Top Managments' agendas.听Journal of Service Management, Vol. 25, No. 2, pp. 166-170.
  9. Klaus, P., Edvardsson, B., Keiningham, T.L., and T. Gruber (2014) Getting in with the "In" crowd: how to put marketing back on the CEO's agenda.听Journal of Service Management,听Vol. 25, No. 2, pp.195-212.
  10. Kristensson, P., Brunstr枚m, A., and T. Pedersen (2014) Predicting, experiencing, and remembering the value of new healht care ICT service.听Behavior and Information Technology, Vol. 34, No. 10, pp. 964-975.
  11. Lervik, L., Witell, L. and A. Gustafsson (2014) Turning customer satisfaction measurements into action.听Journal of Service Management, Vol. 25, No. 4, pp. 556-571.
  12. L枚fberg, N., Witell, L., and A. Gustafsson (20149 Service Maneuvers to Overcome Challenges of Servitization in a Value Network.听Production Planning & Control, Vol. 26, Issue 14/15, pp. 1188-1197.
  13. Otterbring, T., L枚fgren, M., and M. Lestelius (2014) Let there be light!听An intial Exploratory Study on Whether Lighting Influences Consumer Evaluations of Packaged Food Products.听Journal of Sensory Studies,听Vol. 29, no. 4, pp. 294-300.
  14. Otterbring, T., W盲stlund, E., Gustafsson, A., and P. Shams (2014) Vision (im)possible?听The effects of in-store signage on customer' visual attention.听Journal of Retailing and Consumer Services, Vol. 16, pp. 676-684.
  15. Magnusson, P.R., Netz, J., and E. W盲stlund (2014)听Exploring holistic intuitive idea screening in the light of formal criteria,听Technovation, 2014.
  16. Magnusson, P.R., W盲stlund, E., and J. Netz (2014) Exploring Users' Appropriateness as a Proxy for Experts When Screening New Product/Service Ideas.听Journal of Product Innovation Managment听(2014)
  17. Pousette, S., L枚fgren, M., Nilsson, B., and A. Gustafsson (2014) An Extended Method to Measure Overall Consumer Satisfaction with Packaging.听Packaging Technology and Science, Vol 27, pp. 727-738.
  18. Salomonsson, N., and M. Fellesson (2014) Tricks and tactics used against troublesome travelers-Frontline staff's experiences from Swedish buses and trains.听Research in Transportation Business & Managment, Vol. 10, pp. 53-59.
  19. Styhre, A., Coupland, C., Foug猫re, M., Lindgren, M., Pettersen, I. J., Sk氓l茅n, P., & Vendel酶, M. T. (2014). 鈥楨nd-of-term editorial: On (Scandinavian) management studies: What works, what doesn鈥檛, and what can we do better?鈥.听Scandinavian Journal of Management, 4(30), 461-469.
  20. Suzuki, H., Fujii, S., G盲rling, T., Ettema, D., Olsson, L.E., and M. Friman (2014) Rules for aggregated satisfaction with work commutes.听Transportation,听Vol. 41, no. 3, pp. 495-506.
  21. Taniguchi, A., Gr盲盲s, C., and M. Friman (2014) Satisfaction with travel, goal achievement, and voluntarily behavioral change.听Transportation Research, Part F: Traffic Psychology and Behavior, Vol. 2, pp. 10-17.
  22. Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., Gr枚nroos, C., and T. Mattelm盲ki (2014) Design for value co-creation:听Exploring synergies between design for service and service logics.听Journal of Service Science, Vol. 6, No. 2, pp. 106-121.
  23. Witell, L., Edvardsson, B., Meiren, T. and A. Sch盲fer (2014) New Service Development in Manufacturing Firms - Similarities and Differences with New Service Development and New Product Development.听The Journal of Applied Management and Entrepreneurship, Vol. 19, No 3, pp. 35-49.
  24. Witell, L., Gustafsson, A., and M.D. Johnson (2014) The effect of customer information during new product development on profits from goods and services.听Europeean Journal of Marketing,听Vol. 48, No. 9/10, pp. 1709-1730.
  25. Xu, Y. and Marshall, R., Edvardsson, B., and B. Tronvoll (2014)听 Show you care: initiating co-creation in service recovery.听Journal of Service Management,听Vol. 25, No. 3, pp. 369-387.
  26. Xu, Y., Tronvoll, B., and B. Edvardsson (2014) Recovering Service Failure through Resource Integration,听Service Industries Journal, Vol. 34, No. 16, pp. 1253-1271.
  27. 脜kesson, M., Edvardsson, B., and B. Tronvoll (2014) Customer experience from a self-service system perspecitve.听Journal of Service Management, Vol. 25, No. 5, 2014.

2013

  1. Edvardsson, B. and B. Tronvoll (2013) A听new conceptualization of service innovation grounded in S-D logic and service systems.听International Journal of Quality and Service Sciences, Vol. 5, No. 1, pp. 19-31.
  2. Edvardsson, B., Gloria, N., Chao, Z.M., and R. Firth (2013) Why is service-dominant logic based service system better?听International Journal of Quality and Service Sciences,听Vol. 5, No. 2, pp. 171-190.
  3. Edvardssson, B., Meiren, T., Sch盲fer, A., and L. Witell (2013) Having a strategy for new service development - does it really matter?听Journal of Service Management, Vol. 24, No. 1, pp. 25-44.
  4. Eriksson, L., Friman, M., and T. G盲rling (2013) Perceived attributes of bus and car mediating satisfaction with the work commute.听Transportation Research听Part A, 47, 87-96.
  5. Erno, S., Laine, T., Roos, I., Soumala, P., and L. Pitk盲nen (2013) Applying SPAT for understanding B-to-B supplier switching processes,听Managing Service Quality, Vol. 23. Issue 4, pp. 321-340.
  6. Ettema, D., G盲rling, T., Olsson, L.E., Friman, M., and S. Moerdjik (2013) The road to happiness: Measuring Dutch car drivers' satisfaction with travel.听Transport Policy,听Vol. 27, pp. 171-178.
  7. Fellesson, M., Salomonson, N., and A. 脜berg (2013) Troublesome travellers - the service system as a trigger of customer misbehaviour.听International Journal of Quality and Service Sciences, Vol. 5. no. 3, pp. 256-274.
  8. Foug猫re, M., and P. Sk氓l茅n, (2013) Extension in the Subjectifying Power of Marketing Ideology in Organizations:听A Foucauldian Analysis of Academic Marketing. Journal of Marcromarketing, Vol. 33, no. 1, pp. 13-28.
  9. Friman, M., Larhult, L., and T. G盲rling (2013) An analysis of soft transport policy measures implemented in Sweden to reduce prevate care use.听Transportation, 40, pp. 109-129.
  10. Fyrberg-Yngfalk, A., Pace, S., Cova, B., and P. Sk氓l茅n (2013) Control and Power in On-line Consumer Tribes:听The Role of Confessions.听Research in Consumer Behavior,听edited by Russel Belk, Linda Price and Lisa Penaloza, 15:325-350.
  11. Gruber, T., Abosag, I., Reppel, A., Szmigin, I., and M. L枚fgren (2013) Does culture impact preferred employee attributes in complaint - handling encounters?听Total Quality Management,听Vol. 24, no. 11/12, pp. 1301-1315.
  12. Holmqvist, M., Maravelias, C., and P. Sk氓l茅n (2013) Identity regulation in neo-liberal societies: Constructing the 'occupationally disabled' individual.听Organization, Vol. 20, no.2, pp. 193-211.
  13. Johansson, E., Witell, L., and M. Elg (2013) Changing quality initiative - does the quality profile really change?听Total Quality Managment & Business Excellence, Vol. 24, Vol. 1-2, pp. 79-90.
  14. Johansson, E., Witell, L., and 脜. R枚nnb盲ck (2013) Using intervantions to change the quality profile of an organisation,International Journal of Quality and Service Sciences, Vol. 5, Iss. 1, pp. 32-45.
  15. Kowalkowski, C., Witell, L., and A. Gustafsson (2013) Any way goes:听Identifying value constellations for service infusion in SMEs,听Industrial Marketing Management, Vol. 42, pp. 18-30.
  16. Otterbring, T., Shams, P.,听W盲stlund,听E., and A., Gustafsson听(2013) Left isn't always right: placement of pictorial and textual package elements.听British Food Journal,听Vol. 115,听No.听8, pp. 1211-1225.听
  17. Rajagopal, S., Guo, L., and Edvardsson, B. 2013, Role of resource integraton in adoption of medical tourism service,听International Journal of Quality and Service Sciences, Vol. 5, No. 3, pp. 321-336.
  18. Redman, L., Friman, M., G盲rling, T., and T. Hartig (2013) Quality attributes of public transport that attract car users. A research review.听Transport Policy, Vol. 25, pp. 119-127.
  19. Roos, I., L枚fgren, M., and B. Edvardsson (2013) Customer-support service from a relationship perspective:听Best practice for Telekom.听Manangement Research and Practice, Vol.5, Iss. 2,听pp. 5-21.
  20. Salomonson, N., Allwood, J., Lind, M., and H. Alm (2013) Comparing human-to-humand and human-to-AEA communication in service encounters.听Journal of Business Communication, 50, (1) pp. 87-116.
  21. Suzuki, H., Fujii, S., G盲rling, T., Ettema, D., Olsson, L.E, and M. Friman (2013) Rules for aggregated satisfaction with work commutes,听Transportation,听Vol. 40, No. 4.
  22. Tarasi, C. O., Bolton, R. N., Gustafsson, A., and B. A. Walker, (2013) Relationship characteristics and cash flow variability:听Implication for satisfaction, loyalty, and customer portfolio management.听Journal of Service Research.
  23. Westman, J., Johansson, M., Olsson, L.E., M氓rtensson, F., and M. Friman (2013) Children's affecitve experience of every-day travel.听Transport Geography,听Vol. 29, pp. 95-102.
  24. Witell, L., and M. L枚fgren (2013) From service for free to service for fee: business model innovation in manufacturing firms.听Journal of Service Management, Vol. 24, No. 5, pp. 520-533.
  25. Witell, L., L枚fgren, M., and J. Dahlgaard (2013) Theory of attractive quality and the Kano methodology - the past, the present, and the future.听Total Quality Management.听Vol. 24, no. 11/12, pp. 1241-1252.

听2012

  1. Andersson, P. K., Kristensson, P., W盲stlund, E.,听and A. Gustafsson (2012) Let the music play ... or Not:听The Influence of Backgorund Music on Consumer Behavior.听Journal of Reataling and Consumer Services, Vol 19, No. 6, pp. 553-560.
  2. Cam茅n, C, Gottfridsson, P and Rundh, B, (2012), Contracts as a Cornerstone in the Relationship Building, International Journal of Quality and Service Science Vol. 4 Iss: 3, pp.208 - 223
  3. Echeverri, P., Salomonson, N., and A. 脜berg (2012) Dealing with customer misbehaviour:听Employees' tactics, practical judgement and implicit knowledge.听Marketing Theory,听2012.
  4. Edvardsson, B., Kristensson, P., Magnusson, P., and E. Sundstr枚m (2012) Customer integration within service development - A review of methods and an analysis of insitu and exsitu contributions. Technovision, 2012.
  5. Edvardsson, B., Tronvoll, B., and P. Sk氓l茅n (2012) Service systems as a foundation for resource integration and value co-creation. Review of Marketing Research, Vol. 9, no. 2, pp. 79-126.
  6. Elg, M., Engstr枚m, J., Witell, L. and B. Poksinska (2012) Co-creation an learning in health-care service development.听Journal of Service Managment,听Vol. 23, No. 3, 2012, pp. 328-343.
  7. Eriksson, L., Friman, M., and T. G盲rling (2012) Percieved attributes of bus and car mediating satisfaction with the work commute.听Transportation Research Part A,听2012.
  8. Ettema. D., Friman, M., G盲rling, T., and L.E. Olssson (2012) How in-vehicle activities affect work commuters' satisfaction with public transport. Journal of Transport Geography, 2012.
  9. Ford, R.C., Edvardsson, B., Dickson, D. and B. Enquist (2012) Managing the innovation co-creation challenge: Lessons from service exemplars Disney and IKEA.听Organizational Dynamics,听Vol 41, pp .281-290.
  10. Fourg猫re, M., and P. Sk氓l茅n (2012) Extension in the subjectifying power of marketing ideology in organizations:听A Foucauldian analysis of academic marketing.听Journal of Macromarketing, Vol. 33, pp. 13-28.
  11. Friman, M., Larhult, L., and T. G盲rling (2012) An analysis of soft transport policy measures implemented in Sweden to recuce private car use. Transportation, 2012.
  12. Friman, M., Fujii, S., Ettema, D., G盲rling, T., and L.E. Olsson (2012) Psychometric analysis of the satisfaction with travel scale.听Tranportation Research Part A,听2012.
  13. Fundin, A., Witell, L., and Gebauer, H. (2012) Service transition: finding a position on the goods-to-services continuum.听International Journal Modelling in Operations Management,听Vol. 2, No. 1, pp. 69-88.
  14. Gebauer, H., Paiola, M., and B. Edvardsson (2012) A capability perspective on service business development in small and medium-sized suppliers.听Scandinavian Journal of Management.Vol. 28, No.4, pp. 321-339.
  15. Gottfridsson, P. (2012) Joint service development - the creations of the prerequisite for the service development. Managing Service Quality, Vol. 22 No.1, 2012, pp.21-37.
  16. Gottfridsson, P., and C. Cam茅n (2012) Service Development in Outsourced Public Service Networks: A Study in the Public Transport Sector. International Business Research, Vol. 5, No. 5, May 2012.
  17. Gustafsson, A., Kristensson, P., and L. Witell (2012) Customer Co-creation in Service Innovation - a Matter of Communicatioin?听Journal of Service Managment,听Vol. 23, No. 3, pp. 311-327.
  18. Huzell, H. and P. Larsson (2012) Aesthetic and athletic employees: The negavtive outcome of employers assuming responsibility for sickness benefits. Economic and Industrial Democracy, 33 (1), 2012, pp. 103-123.
  19. Holmlund, M., Strandvik, T., and B. Edvardsson (2012) Customer Needing:听A Challenge for the Seller Offering.听Journal of Business and Industrial Marketing,听Vol. 27, No. 1-2, pp. 132-141.
  20. H枚gstr枚m, C., and B. Tronvoll (2012) The enactment of socially embedded service systems: Fear and resourcing in the London Borough of Sutton.听European Management Journal, Vol 30, pp. 427-437.
  21. Ivarsson, L. and Larsson, P. (2012) Personal Internet Usage at Work: A Source of Recovery. Journal of Workplace Rights, Vol. 16, No. 1, pp.63-81.
  22. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., G盲rling, T., Ettema, D., Friman, M., and L.E. Olsson (2012) Influences of affect associated with routine out-of-home acitiviteis on subjective well-being. Applied Research in Quality of Life, Vol. 7 No. 1, 2012, pp. 49-62.
  23. Johansson, E., Witell, L., and M. Elg (2012) Changing quality initiative - does the quality profile really change?听Total Quality Management.听Oct. 2012.
  24. Molander, S., Fellesson, M., Friman, M. & Sk氓l茅n, P. (2012). Market Orientation in Public Transport Research鈥擜 Review.听Transport Reviews, No. 32, 155鈥180.
  25. Olsson, L.E., Friman, M., Pareigis, J., and B. Edvardsson (2012) Measuring service experience: Applying the satisfaction with travel scale in public transport. Journal of Retailing and Consumer Services, 2012.
  26. Olsson, L.E., G盲rling, T., Ettema, D., Friman, M., and S. Fujii (2012). Happiness and satisfaction with work commute. Social Indicators Research. 2012.
  27. Paiola, M., Gebauer, H., and B. Edvardsson (2012) Service Business Development in Small- to Mediuim-sized Equipment Manufacturers. Journal of Business-to-Business Marketing, Vol. 19. No., 2, pp. 33-66.
  28. Pareigis, J., Echeverri, P., and B. Edvardsson (2012) Exploring internal mechanisms forming customer servicescape experiences.听Journal of Service Management, Vol. 23, No. 5, 2012, pp.677-695.
  29. Pedersen, T., Kristensson, Pl, and M. Friman (2012) Counteracting the Focusing Illusion:Effects of Defocusing on Car Users' Predicted Satisfacton with Public Transport.听Journal of Envronmental Psychology, No. 32, pp. 30-36.
  30. Perks, H., Gruber, T., and B. Edvardsson (2012) Co-Creation in Radical Service Innovation:听A Systematic Analysis of Microlevel Processes.听Journal of Product Innovation Management,听2012, Vol. 29, No. 6.
  31. Quist, J., and A. Hellstr枚m (2012) Process Management as a Contagiour Idea:听A Contribution to R枚vik's Virus-Inspired Theory.听International Journal of Public Administration,听Vol. 35, pp. 901-913.
  32. Sj枚din, C., and P. Kristensson (2012) Customers' experiences of co-creation during service innovation. International Journal of Quality and Service Sciences, Vol.4, No. 2, 2012, pp. 189-204.
  33. Strandvik, T., Holmlund, M., and B. Edvardsson (2012) Customer needing: a challenge for the seller offering. Journal of Business & Industrial Marketing, 27/2, 2012, pp.132-141.
  34. Tronvoll, B. (2012). A Dynamic Model of Customer Complaint Behaviour from the Perspective of Service-Dominant Logic. European Journal of Marketing, 46(1/2), pp.285-304.
  35. Walter, U., and B. Edvardsson (2012) The physical environment as a driver of customers' service experiences at restaurants. International Journal of Quality and Service Science, Vol. 4, No. 2, pp. 104-119.
  36. Varman, Rohit; Sk氓l茅n, Per and Belk, Russell W. (2012) 鈥楥onflicts at the Bottom of the Pyramid: Profitability, Poverty Alleviation, and Neoliberal Governmentality鈥, Journal of Public Policy and Marketing, 31 (1): 19-35.
  37. Williams, H., Wikstr枚m, F., Otterbring, T., L枚fgren, M., and A. Gustafsson (2012) Reasons for household food waste with special attention to packaging.听Journal of Cleaner Production,听Vol. 24,听pp. 141-148.
  38. W盲gar, K., Roos, I., Ravald, A., and B. Edvardsson (2012) My Customers Are in My Blind Spot: Are They Changing and I cannot See It? Journal of Service Research, Vol. 12, No 2, 2012, pp. 150-165.

2011

  1. Bamberg, S., Fujii, S., Friman, M. & G盲rling, T. (2011). Behaviour Theory and Soft Transport Policy Measures Transport Policy.听Transport Policy, 18,听228-235.
  2. C. Camn茅n (2011) Contracting for service quality: managing the prerequisite for service,听Managing Service Quality,听2011.
  3. Cam茅n, C., Gottfridsson, P. and B. Rundh (2011). To trust or not to trust? Formal contracts and the building of long-term relationships.听Management Decision,听Vol. 49, No. 3, 2011, pp. 365-383.
  4. Echeverri, P. & Sk氓l茅n, P. (2011) Co-creation and co-destruction. A practice-theory based study of interactive value formation.听Marketing Theory听11(3) 351-373.
  5. Echeverri, P., Salomonson, N. & 脜berg, A. (Manuscript accepted for publication). Dealing with customer misbehavior: Tacit knowledge, practical judgement and tactics.听Marketing Theory.
  6. Echeverri, P., Salomonsson, N., 脜berg, A., (accepted for publication 2012) Dealing with customer misbehaviour: employees鈥 tactics, practical judgement and implicit knowledge.听Marketing Theory.
  7. Edvardsson, B and Enquist, B (2011) The service excellence and innovation model: lessons from IKEA and other service frontiers.听Total Quality Management & Business Excellence, Routledge (available on line 27 May 2011)
  8. Edvardsson, B., Ng, G., Zhi Min, C., Firth, R., & Yi, D. (2011). Does Service-Dominant Design Result in a Better Service System?听Journal of Service Management, 22 (4).
  9. Edvardsson, B., Tronvoll, B., & Gruber, T. (2011). 鈥淓xpanding Understanding of Service Exchange and Value Co-Creation: A Social Construction Approach.听Journal of the Academy of Marketing Science, 39(2), pp. 327-339
  10. Edvardsson, B., Tronvoll, B., & H枚ykinpuro, R. (In press) 鈥淐omplex Service Recovery Processes: - How to Avoid Triple Deviation鈥.听Managing Service Quality听
  11. Enquist, B., Cam茅n, C., & Johnson, M. (2011). Contractual Governance for Public Service Value Networks.听Journal of Service Management, 22 (2).
  12. Ettema, D., Friman, M., G盲rling, T., Olsson, L. E., & Fujii, S. (Accepterad f枚r publikation). How in-vehicle activities affect work commuters鈥 satisfaction with public transport.听Journal of Transport Geography.
  13. Ettema, D., G盲rling, T., Eriksson, T., Friman, M., Olsson, E. L. & Fujii, S. (2011). Satisfaction with Travel and Subjective Well-Being: Development and Test of a Measurement Tool.听Transportation Research听Part F: Traffic Psychology and Behaviour, 14, 167-175.
  14. Fellesson, M. (2011) Enacting customers - Marketing discourse and organizational practice.听Scandinavian Journal of Management. 27 (2), 231-242.
  15. Friman, M., Larhult L. & G盲rling, T. (In Press). An Analysis of Soft Transport Policy Measures Implemented in Sweden to Reduce Private Car Use.听Transportation.
  16. Friman, M., Richter, J., and T. G盲rling (2011) Soft Transport Policy Measures: Gaps of Knowledge.听International Journal of Sustainable Transportation,听Vol. 5, No. 4, 2011.
  17. Gebauer, H, A. Gustafsson and L. Witell (2011) Competitive advantage through service differentiation by manufacturing companies.听Journal of Business Research听Vol. 64 pp. 1270鈥1280
  18. Gebauer, H., Johnson, M., Enquist, B Value co-creation as a determinant of success in public transport services: a study of the Swiss Federal Railway operator (SBB)听Managing Service Quality, Vol.20 No.6, 2010.
  19. Gottfridsson, P. (2011) Development of new services in smaller organisations: They do just happen,听Australian Journal of Business and Management Research, Vol. 1, No. 7, 2011, pp. 91-99.
  20. Gottfridsson, P. (2011). How Small Companies Generate Ideas for New Services.听International Journal of Business and Social Science, Vol. 2, No. 10, 2011.
  21. H枚gstr枚m, C. (2011). The theory of attractive quality and experience offerings.听The TQM Journal, Vol 23, No 2, 2011, pp. 111-127.
  22. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., G盲rling, T., Ettema, D., Friman, M. & Olsson, L. E. (2011). Influences on Subjective Well-Being of Routine Out-of-Home Activities.听Applied Research in Quality of Life.
  23. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., G盲rling, T., Ettema, D., Friman, M., & Olsson, L. E. (2011). Subjective well-being related to satisfaction with daily travel.听Transportation,听38, 1-15.
  24. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., G盲rling, T., & Olsson, L. E. (2011). Affective-Symbolic and Instrumental-Independence Psychological Motive Mediating Effects of Socio-Demographic Variables on Daily Car Use.听Journal of Transport Geography, 19, 33-38.
  25. L枚fgren, M., Witell, L. and A. Gustafsson (2011). Theory of attractive quality and life cycles of quality attributes.听The TQM Journal, Vol 23, No 2, 2011, pp. 235-246.
  26. Lundberg, H. and J. CH. Karlsson. (2011). Under the clean surface: working as a hotel attendant. Work,听Employment and society, 25(i) 141-148.
  27. Molander, S., Fellesson, M., Friman, M. & Sk氓l茅n, P. (2011). Market orientation. A review of research into public transport.听Transport Reviews.
  28. Olsson, L. E., G盲rling, T., Ettema, D., Friman, M., & Fujii, S. (Accepterad f枚r publikation). Happiness and Satisfaction with work commute. Social Indicators Research.
  29. Pareigis, J., Echeverri, P.,Edvardsson, B. (accepted for publication 2012) Exploring internal mechanisms forming customer servicescape experiences.听Journal of Service Management. Vol. xx, (1).
  30. Pareigis, J., Edvardsson, B. and B. Enquist (2011). Exploring the role of the service environment in forming customer's service experience.听The International Journal of Quality and Service Science, Vol. 3, No. 1, 2011.
  31. Pareigis, J., Edvardsson, B., & Enquist, B. (2011). Exploring the role of the service environment in forming the customer鈥檚 service experience.听International Journal of Quality and Service Sciences, 3 (1).
  32. Pedersen, T., Friman, M. & Kristensson, P. (2011). Affective forecasting: predicting and experiencing satisfaction with public transport. Journal of Applied Social Psychology, 41, 1926鈥1946.
  33. Pedersen, T., Friman, M. & Kristensson, P. (2011). The Role of Predicted, On-Line Experienced and Remembered Satisfaction in Current Choice to Use Public Transport Services.听Journal of Retailing and Consumer Services, 18, 471-475.
  34. Pedersen, T., Kristensson, P. & Friman, M. (2011). Counteracting the Focusing Illusion: Effects of Defocusing on Car Users鈥 Predicted Satisfaction with Public Transport.听Journal of Environmental Psychology.听
  35. Pedersen, T., Kristensson, P., & Friman, M. (2011). Effect of Critical Incidents on Car Users鈥 Predicted Satisfaction with Public Transport.听Transportation Research听Part F: Traffic Psychology and Behaviour, 14, 138-146.
  36. Richter, J., Friman, M. and T. G盲rling (2011). Soft Transport Policy Measures: Gaps in knowledge.听International Journal of Sustainable Transportation. Vol.5, 2011, pp. 199-215.
  37. Rindell, A., Edvardsson, B., and T. Strandvik (2011) Mapping the role of the consumer's image-in-use of companies.听Journal of Product and Brand management,听Vol. 19, No. 6 pp.423-431.
  38. Roos I. and A.Gustafsson (2011) The Influence of Active and Passive Customer Behaviour on Switching in Customer Relationships.听Managing Service Quality, Vol. 21 Iss: 5, pp.448 - 464
  39. Salomonson, N., 脜berg, A. & Allwood, J. (In press). Communicative skills that support value creation: A study of B2B interactions between customers and customer service representatives,听Industrial Marketing Management听(2011), doi:10.1016/j.indmarman.2011.11.021
  40. Sk氓l茅n, P. (2011) Service Marketing Control as Practice: A Case Study.听Qualitative Market Research,听Vol. 14, No. 4. pp. 374-390.听
  41. Sk氓l茅n, P., and C. Hackley (2011) Marketing-as-practice. Introduction to the special issue,听Scandinavian Journal of Management, 27, 2011, pp. 189-195
  42. Svari, S., Sl氓tten, T., Svensson, G. and B. Edvardsson (2011). A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF).听The Journal of Services Marketing,听Vol. 25, No. 5, 2011.
  43. Tronvoll, B. (2011). 鈥淭he Effect of Negative Emotions on Customer Complaint Behaviour鈥.听Journal of Service Management, 22 (1), pp. 111-134
  44. Tronvoll, B. (In press). 鈥淎 Dynamic Model of Customer Complaint Behaviour from the Perspective of Service-Dominant Logic鈥.听European Journal of Marketing,
  45. Tronvoll, B., Brown, S., Gremler, D. and B. Edvardsson (2011) Paradigms in service research.听Journal of Service Management, Vol. 22, No. 5, 2011, pp. 560-585
  46. Varman, R., Biswatosh, S., and P. Sk氓l茅n (2011) Market subjectivity and neoliberal govenmentality in higher education.听Journal of Marketing Management, Vol 27, No. 11-12, October 2011, pp. 1163-1185.
  47. Varman, R., Sk氓l茅n, P., and R. Belk (2011) Conflicts at the Bottom of the Pryamid: Profitability, Poverty Alleviation, and Neoliberal Governmentality.听Journal of Public Policy & Marketing, 2011.
  48. Verhoef, P. C., Leeflang, P.S.H., Natter, M., Baker W., Grinstein A., Gustafsson A., Morrison P. and Saunders J. (2011) A Cross-National Investigation into the Marketing Department鈥檚 Influence within the Firm: Towards Initial Empirical Generalizations.听Journal of International Marketing, Vol. 19, No. 3, pp. 59-86.
  49. Wetter Edman, K., (2011)听Comparing Design Thinking with Service Dominant Logic,听Research Design Journal,听(2) 2011.
  50. Witell, L., Kristensson, P., Gustafsson, A. and M. L枚fgren (2011). Idea generation: customer co-creation versus traditional market research techniques.听The Journal of Service Management, Vol. 22, No. 2, 2011, pp. 140-150.
  51. Witell, L., L枚fgren, M. and A. Gustafsson (2011). Identifying ideas of attractive quality in the innovation process.听The TQM Journal, Vol. 23, No 1, 2011, pp. 87-99.
  52. 脜kesson, M. (2011) Value co-creation in e-government.听International Journal of Public Sector Management.听 (2011).
  53. 脜kesson, M. (2011) Customers' co-creational roles: a study of resource integration in e-services.听European Business Review, 2011.
  54. 脜kesson, M. (2011) Towards a service-dominant professional identity: An organisational socialisation perspective. Journal of Service Management, Vol. 2, No. 1, pp. 23-38.

2010

  1. Cam茅n, C. (2010). Service quality on three management levels - a study of service quality in
    public tendering contracts.听International Journal of Quality and Service Sciences听Volume
    2, Issue 3, pp. 317-334.
  2. Cronemyr, P. and L. Witell (2010). Changing from a Product to a Process Perspective for Service Improvements in a Manufacturing Company,听The TQM Journal Vol 22, No 1 2010, pp 26-40l.
  3. Edvardsson, B., Enquist, B. and R. Johnston. (2010) Design dimensions of experience rooms for service test drives: case studies in several service context.听Managing Service Quality,听Vol. 20, No. 4, 2010.
  4. Edvardsson, B., Gustafsson, A. and Lars-Uno Roos. (2010) Improving the prerequisites for customer satisfaction and performance: a study of policy deployment in a global truck company.听International Journal of Quality and Service Sciences, Vol. 2, No. 2, 2010.
  5. Edvardsson, B., Tronvoll, B. and T. Gruber (2010), Expanding understanding of service exchange and value co-creation: a social construction approach.听Academy of Marketing Science, 2010.听
  6. Eriksson, L., Ettema, D., Friman, M., G盲rling, T., & Fujii, S. (2010). Determinants of Car
    Users鈥 Switching to Public Transport. Transportation Letters, 2, 145-155.
  7. Ettema, D., G盲rling, T., Olsson, L. E. & Friman, M. (2010). Out-of-Home Activities, Daily
    Travel, and Subjective Well-Being. Transportation Research Part A, 44, 723鈥732.
  8. Fellesson, M & Gottfridsson, P, On the Right Track? - Network strategies for innovation and
    renewal, The International Journal of Management and Business. Vol 1, September 2010,
    pp. 85-102.
  9. Friman, M. (2010). Affective dimensions of the waiting experience. Transportation Research
    Part F: Traffic Psychology and Behaviour, 13, 197-205.
  10. Gebauer, H, B. Edvardsson, A. Gustafsson and L. Witell,听 Match or Mismatch: Strategy-Structure Configurations in the Service Business of Manufacturing Companies, forthcoming in the听Journal for Service Researc
  11. Gebauer, H., Johnson, M. and Enquist, B. (2010) Value co-creation as determinant to success
    in public transport services: a study of the Swiss Federal Railway operator (SBB),
    Managing Service Quality, Vol. 20, No. 6, pp. 511-530.
  12. Gebauer, H., Paiola, M. and B. Edvardsson (2010). Service business development in small and medium capital goods manufacturing companies.听Managing Service Quality, Vol. 20, No. 2, 2010, pp. 123-139.听
  13. Gottfridsson, P. (2010) Development of personalised services in small business: an iterative learning process.听Managing Service Quality, Vol. 20, No. 4, 2010.
  14. Gremyr, I. L枚fberg, N. and L. Witell. (2010) Service innovations in manufacturing firms.听Managing Service Quality, Vol 20, No. 2, 2010, pp. 161-175.
  15. Gustafsson, A. (2010) Enhancing the Service Experience through Cocreation Commentaries
    in Ostrom, Amy L., Bitner, Mary J., Brown, Stephen W., et al. (2010) 鈥楳oving Forward
    and Making a Difference: Research Priorities for the Science of Service鈥 Journal of Service
    Research, Vol 13 No 1, pp. 4-36.
  16. Gustafsson, Anders, Saara Brax, Lars Witell (2010) Setting a research agenda for service
    business in manufacturing industries, Journal of Service Management, Vol 21, No 5, pp.
    557-563.
  17. Hellstr枚m, A., Lifvergren, S. and J. Quist, Process management in healthcare: investigating why it麓s easier said than done.听Journal of Manufacturing Technology Management, Vol 21. No 4, 2010, pp. 499-511.
  18. Heinonen, K., Strandvik, T., Mickelsson, K-J., Edvardsson, B., Sundstr枚m, E., Andersson, P. (2010) A customer-dominant logic of service.听Journal of Service Management, vol 21, No 4, pp 531-548.
  19. Hellstr枚m, A., Lifvergren, S. and J. Quist, Process management in healthcare: investigating
    why it麓s easier said than done. Journal of Manufacturing Technology Management, Vol 21.
    No 4, 2010, pp. 499-511.
  20. H枚gstr枚m, C, Rosner, M and A. Gustafsson How to Create Attractive and Unique Customer Experiences - An application of Kano鈥檚 Theory of Attractive Quality to Recreational Tourism, forthcoming in听Marketing Intelligence and Planning听
  21. Jakobsson Bergstad, C., Gamble, A., G盲rling, T., Hagman, O., Polk, M., Ettema, D., Friman,
    M. & Olsson, E. L. (2010). Subjective Well-Being Related to Satisfaction with Daily
    Travel. Transportation.
  22. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., G盲rling, T., & Olsson, L. E.
    (2010). Affective-Symbolic and Instrumental-Independence Psychological Motives
    Mediating Effects of Socio-Demographic Variables on Daily Car Use. Journal of Transport
    Geography.
  23. Kristensson, P. & Magnusson, P. (2010). Tuning User麓s Innovativeness During Ideation.听Creativity and Innovation Management, Vol 19, No 2, 2010.
  24. Kr眉ger, Niclas, (2010), The Impact of a Novel Preventive Care Service on the Incidence of
    Hip Fractures Among the Elderly, Journal of Public Health.
  25. Kr眉ger, Niclas, (2010), The Impact of Economic Fluctuations on Crime 鈥 A Multiscale
    Analysis, Applied Economics Letters.
  26. Lundberg, Helena, Huzell, Henrietta (2010): "Lite skit i h枚rnen - om hotellst盲derskors
    individuella motst氓nd", Arbetsmarknad & Arbetsliv, nr 3 2010.
  27. L枚fberg, N.,听 Witell, L., Gustafsson, A. and S. Brown 鈥淏usiness Models throughout the Supply Chain 鈥 How Different Positions Require Different Service Strategies鈥 forthcoming in听Journal of Service Management
  28. L枚fberg, N., Witell, L, and A. Gustafsson (2010) Service strategies in a supply chain.听Journal of Service Management, Vol. 21, No. 4, 2010.
  29. MacKenzie, R., C. Forde, A. Robinson, H. Cook, B. Eriksson, P. Larsson and A. Bergman (2010). Constructing work in the UK and Sweden: evidence from the construction industry. In听Industrial Relations Journal听vol 41, No 6, pp 603-621.
  30. Magnusson, P., Kristensson, P. and C. Hipp. (2010) Exploring the ideation patterns of ordinary users: the case of mobile telecommunications services.听Int. J. Product Development, Vol. 11, Nos. 3/4, 2010.
  31. Pedersen, T., Friman, M. & Kristensson, P. (2010). Affective forecasting: predicting and
    experiencing satisfaction with public transport. Journal of Applied Social Psychology.
  32. Pessi Anne Birgitta and Angell Olav Helge and Pettersson Per (2010) Nordic Majority
    Churches as Agents in the Welfare State: Critical Voices and/or Complementary
    Providers? Temenos - Nordic Journal of Comparative Religion, Vol 45, No 2, pp. 207-234.
  33. Poksinska B, Pettersen J, Elg M, Eklund J, Witell L (2010) Quality Improvement activities in
    Swedish industry: drivers, approaches and outcomes, International Journal of Quality and
    Service Sciences, Vol 2, No 2, pp. 206-216.
  34. Richter, J. Friman, M. & G盲rling, T. (2010). Review of Implementations of Soft Transport
    Policy Measures. Transportation: Theory & Application, 2, 5-18.
  35. Richter, J. Friman, M. & G盲rling, T. (2010). Soft Transport Policy Measures: Gaps in
    Knowledge. International Journal of Sustainable Transportation.
  36. Rindell, A., Edvardsson, B., and T. Strandvik. (2010) Mapping the 鈥渞oots鈥 of the consumer麓s image-in-use of companies. Journal of Product & Brand Management, Vol. 19, No. 6, 2010.
  37. Roos, I., Gustafsson A., Edvardsson, B. and Landmark. P.(2010) Should we differentiate between business and private customers?听Management Research and Practice, vol 2, issue 3, september 2010.
  38. Sebhatu, S. P., (2010), Corporate Social Responsibility for Sustainable Service Dominant
    Logic, International Review on Public and Nonprofit Marketing.
  39. Sk氓l茅n, Per (2010) 鈥楢 discourse analytical approach to qualitative marketing research鈥,
    Qualitative Market Research: An International Journal, 13(2).
  40. Svaeri, Svensson, Sl氓tten and Edvardsson (2010) A DIP-Construct of Perceived Justice in Negative Service Encounters and Complaint Handling in the Norwegian Tourism Industry,听Managing Service Quality. Vol. 20 No.
  41. Wetter Edman, K. (2010) Exploring Overlaps and Differences in Service-Dominant Logic and Design Thinking. In J. Woodilla (Ed.),听New Perspectives in Design Management: Selected writings on Design Management from Business &听Design Lab, 2007-2010, Gothenburg:听Business & Lab Publications,听pp. 279-298.听
  42. W盲stlund, E., Shams, P., L枚fgren, M., Witell, L. and A. Gustafsson (2010). Consumer Perception at Point of Purchase: Evaluating Proposed Package Designs in an Eye-tracking Lab.听Journal of Business and Retail Management Research, Vol. 5, Issue 1, October 2010.

2009

  1. Davidsson, N., Edvardsson, B, Gustafsson, A and Witell, L.,(2009), Degree of service-orientation in the pulp and paper industry, International Journal of Services Technology and Management, Vol. 11, No. 1.
  2. Edvardsson, B and Strandvik, T., (2009), Critical Times in Business relationships, European Business Review, Vol. 21, No. 4, pp. 326-343.
  3. Fellesson, M & Gottfridsson, P (Forthcoming), On the Right Track? - Network strategies for innovation and renewal, The International Journal of Management and Business
  4. Friman, M. & Fellesson, M. (2009). Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox. Journal of Public Transportation, 12 (4).
  5. Fujii, S., Bamberg, S., Friman, M. & G盲rling, T. (2009). Are Effects of Travel Feedback Programs Correctly Assessed? Transportmetrica , 5, 43-57.
  6. G盲rling, T. and Fujii, S. (2009). Travel behavior modification: Theories, methods, and programs. In: R. Kitamura, T. Yoshii & T. Yamamoto (eds.), The Expanding Sphere of Travel Behaviour Research. Bingley, UK: Emerald, pp. 97-128.
  7. Gottfridsson, P. (2009). Actor Roles in Service Development Process. Journal of Public Transportation, 12 (1).
  8. Gustafsson, A. (2009) Customer Satisfaction with Service Recovery,听Journal of Business Research,听Volume 62, Issue 11, Pages 1220-1222
  9. Kr眉ger, A. N. & Svensson, M. (2009). The impact of real options on willingness to pay for mortality risk reductions. Journal of Health Economics.
  10. Kr眉ger, A. N. (forthcoming) The Impact of Economic Fluctuations on Crime 鈥 A Multiscale Analysis, Applied Economics Letters, Accepted for publication 2009-11-19
  11. L枚fgren, M, L. Witell and A. Gustafsson (2009) Customer Satisfaction In The First And Second Moment of Truth,听Journal of Product and Brand Management听Volume 18, Winter, 11 (1), 24-41.
  12. Magnusson, P. R. (2009) "Exploring the Contributions of Involving Ordinary Users in Ideation of Technology-Based Services".听Journal of Product Innovation Management,听26 (5), 578-593.
  13. Pedersen, T., Friman, M. & Kristensson, P. (Forthcoming).Affective forecasting: predicting and experiencing satisfaction with public transport. Accepted for publication in Journal of Applied Social Psychology.
  14. Pettersson, P. and M. Middlemiss (2009). "A European Perspective on the Churches' Role a Social Agents in South Africa,听Journal of Theology for Southern Africa,听No 133, March 2009, p. 111-125.
  15. R枚nnb盲ck, 脜. & Witell, L. (2009). Value creation in outsourced service provision in public transportation. TQM Journal, Vol 21 No. 5.
  16. R枚nnb盲ck, 脜., Witell, L. & Enquist, B. (2009) Quality Management Systems and Value Creation. International Journal of Quality & Service Science
  17. Roos, I., Friman, M., and Edvardsson, B., 2008, Emotions and Stability in Telecom-customer听Relationships, Journal of Service Management, Vol. 20, No. 2, pp. 131-155.
  18. Sk氓l茅n, P. (2010) Service marketing and subjectivity: the shaping of customer-oriented employees.听Journal of Marketing Management,听2009, Vol. 25, No. 7-8, pp. 795-809.
  19. Sl氓tten, T. Mehmetoglu M., Svensson G., and Sv忙ri S. (2009) Atmospheric Experiences That Emotionally Touch Customers - A Case Study from a Winter Park, Managing Service Quality Vol. 19., No. 6听
  20. Wikstr枚m, F. and H. Williams (submitted)."Potential environmental gains from reducing food losses through development of new packaging - a life cycle model". Submitted to听Journal of Cleaner Production, June 2009.

2008

  1. Bjurklo. M. Narrative Accounting: A New Form of Management Accounting?听Journal of Business Ethics Vol 83, No 2, pp. 193-205.
  2. Clarke, R. J. and Nilsson, A. G. (2008), 鈥淏usiness Services as Communication Pat颅terns 鈭 A Work Practice Approach for Analysing Service Encounters鈥, Submitted and accepted to Special Issue on Service Science, Management, and Engineering (SSME),听IBM Systems Journal 2008, Vol 47 (No 1).
  3. Davidsson, N, B. Edvardsson, A. Gustafsson and L. Witell (2008) Degree of service-orientation in the pulp and paper industry,听International Journal of Services Technology and Management Vol 11, No 1, pp. 24-41.
  4. Enquist, B., Edvardsson, B and Samuel, P, S., (2008) Corporate Social Responsibility for Charity or for Service Business? The Asian Journal of Quality, Vol. 9, No. 1, pp 55-67Magnusson, P., Kristensson, P. and Hipp, C. (In press). Exploring the Ideation Patterns of Ordinary Users. Fortcoming in听International Journal of Product Development.
  5. Eriksson, L., Friman, M. & G盲rling, T. (In press). Car users麓 stated reasons for potential reduction of commuting.听Transportation Research + Traffic Psychology and Behavior, Vol 11, issue 6, Nov 2008, pp. 427-433..
  6. Fellesson, M. & Echeverri, P. (2008). Organizational Development and Cultural Change: Managing the Unmanageable?听Revista ADM.MADE,听12 (2)
  7. Fellesson, M. & Friman, M. (In press). Factors predicting satisfaction with public transport services in nine European cities. Mansucript accepted for publication in the听Journal of Transportation Research Forum Vol 12, No 4, 2009, pp. 57-70.
  8. Kristensson, P., Matthing, J. and Johansson, N. (2008). Key strategies in co-creation of new services.听International Journal of Service Industry Management, 19 (4): 474-491..
  9. L枚fgren, M. and Witell, L. (2008). 鈥Two decades of using听Kano鈥檚 theory of attractive quality: A literature review鈥,听Quality Management Journal, vol. 15, no. 1, pp. 59-75.
  10. L枚fgren, M., Witell, L., and Gustafsson, A. (2008). 鈥淐ustomer satisfaction in the first and second moments of truth鈥,听Journal of Product & Brand Management, vol. 17, no. 7, pp. 463-474.
  11. Roos, I. and B. Edvardsson (2008), "Customer-support Service in the Relationship Perspective".听Managing Service Quality(MSQ), Vol. 18, No. 1, pp. 87-107.
  12. Roos, I., Friman, M. and B. Edvardsson (2008). "Emotional Experiences in Customer Relationships - a Telecommunication Study".听The International Journal of Service Industry Management,听Vol. 19, No. 3, 2008.
  13. R枚nnb盲ck, 脜. and L. Witell (2008) The impact of quality management principles on business performance 鈥 A comparison between manufacturing and service organisations,听Managing Service Quality, Vol. 18, No. 6, 577-598.
  14. Sandstr枚m, S., Edvardsson, B., Kristensson, P. & Magnusson, P., 2008, Value in use through
    service experience,听Managing Service Quality, Vol. 18, No. 2, pp. 112-126.
  15. Williams, H., Wikstr枚m, F. and L枚fgren, M. (2008). 鈥淎 life cycle perspective on environmental effects of customer focused development鈥,听Journal of Cleaner Production,听vol. 16, no. 7, pp. 853-859.
  16. 脜kesson, M and Edvardsson, B., (2008) Effects of E-government on Service Design as Perceived by Employees,听Managing Service Quality.
  17. 脜kesson, M., Sk氓l茅n, P., and Edvardsson, B., (2008) "E-government service orientation: Gaps between theory and practice". Accepted for publication in听Journal of Public Sector听Management.

2007

  1. Bjurklo. M. (2007) Narrative Accounting: A New Form of Management Accounting?听Journal of International studies of management and organization.
  2. Edvardsson, B, Holmlund, M and Strandvik, T. (2007) "Initiation of Business Relationships in
    Service-dominant Settings". Accepted for publication in听Industrial Marketing Management.
  3. Enquist, B., Edvardsson, B. and Petros Sebhatu, S. (2007) Values Based Service Quality for Sustainable Business听Managing Service Quality, Vol. 17 No. 4, 2007 pp. 385-403听听
  4. Matthing, J. and A. Gustafsson, Customer involvement in new service development: A market and learning oriented approach to innovation, International Journal of Innovation Management.听
  5. Petros Sebhatu, S. and B. Enquist (2007) ISO 14001 as a Driving Force for Sustainable Development and Value Creation听The TQM Magazine Vol. 19 No. 5, 2007听 pp. 468-482听
  6. Quist, J., Sk氓l茅n, P. and Clegg, S. R. (2007) "The power of quality models: The example of the SIQ model for performance excellence",听Scandinavian Journal of Management, Vol. 23, No.4.
  7. Roos, I and A Gustafsson (2007), "Understanding Frequent Switching Patterns - a Crucial Element in Managing Customer Relationships听Journal of Service Research, Vol. 10, No. 1, pp. 93-108.
  8. Sk氓l茅n, P. and Foug猫re, M. (2007) "Be(com)ing and Being Normal 鈥 Not Excellent: Service Management, the Gap-model and Disciplinary Power",听Journal of Organizational Change Management听20(1): 109-125.
  9. Svensson, G., Tronvoll, B., Sl氓tten T. (2007). "Ethnocentricity' in Top Journals of Services Management: Authors, Editorial Review Boards, Editorial Boards and Editors."听Managing Service Quality听17(5)
  10. Tronvoll, B. (2007). "Complainer Characteristics When Exit is Closed."听International Journal of Service Industry Management18(1): 25-51.
  11. Tronvoll, B. (2007). "Customer Complaint Behaviour from the Perspective of the Service-dominant Logic of Marketing."听Managing Service Quality听17(6)
  12. Witell, L. and Lofgren, M. (2007) Classification of Quality Attributes,听in Managing Service Quality, Vol. 17, No. 1.

2006

  1. Bjurklo, M. (2006) Narrative accounting for competence creation.听Journal of Human Resource Costing & Accounting,听Volume 10 No. 1.听
  2. Edgardh Beckman N. & Ekstrand T. & Pettersson P. 2006, The Church of Sweden as an Agent of Welfare 鈥 the Case of G盲vle, in Yeung A.B. & Edgardh Beckman N. & Pettersson P., Churches in Europe as Agents of Welfare-Sweden, Norway and Finland. Working paper 2:1 from the project Welfare and Relgion in a European Perspective. Diakonivetenskapliga institutets skriftserie nr 7/2004, Diakonivetenskapliga institutet, Uppsala, pp. 20-85.
  3. Edvardsson, B. and B. Enquist (2006) 鈥淨uality Improvement in governmental services - The role of change pressure exerted by the 鈥榤arket鈥欌,听The TQM-Magazine听Vol. 18 No.1, 2006 pp. 7-21.
  4. Edvardsson, B., Enquist, B. and Hay, M. (2006)Values Based Service Brands: narratives from IKEA,听Managing Service Quality, Vol. 16, No. 3, 2006, pp. 230-246.
  5. Enquist, B., Johnson, M. and Sk氓l茅n, P. (2006) 鈥淎doption of corporate social responsibility 鈥 incorporating a stakeholder perspective鈥澨Quality Research in Accounting & Management听Vol. 3 No. 3, 2006 pp. 188-207.
  6. Johansson, N. and U. Mollstedt (2006), 鈥淩evisiting Amit and Zott鈥檚 Model of Value Creation Sources: The SymBelt Customer Center Case鈥,听Journal of Theo颅re颅tical and Applied Electronic Commerce Research, 1 (3), 16-27, available on:听.
  7. Matthing, J., P. Kristensson, A. Gustafsson, and A. Parasuraman (2006) 鈥淣ew Service Development: A Matter of Finding Innovative Users,听Journal of Services Marketing,听Vol. 20 No. 5, pp. 288-297.
  8. Roos, I, Gustafsson, A and Edvardson, B. (2006), "Defining Relationship Quality for Customer-driven Business Development - a Housing-mortgage Company Case",听International Journal of Service Industry Management.听Vol. 17, No. 3/4
  9. Roos, I, Gustafsson, A and Edvardson, B. (2006), 鈥淒efining Service Quality for Customer-Driven Business Development - a Housing-Mortgage Company Case,鈥The International Journal of Service Industry Management,听Vol. 17, No. 2, pp. 207-223.
  10. R盲m枚, H. and Sk氓l茅n, P. (2006) "Time and Space in New Public Management Reform: The Case of Geriatric Care",听International Journal of Public Sector Management听1(5): 513-525.
  11. Sk氓l茅n, P., Fellesson, M.and Foug猫re, M. (2006) "The Governmentality of Marketing Discourse",听Scandinavian Journal of Management听22(4): 275-91.
  12. Yeung A.B. & Edgardh Beckman N. & Pettersson P. 2006 (eds), Churches in Europe as Agents of Welfare. Working papers 2:1 and 2:2 from the project Welfare and Relgion in a European Perspective. Diakonivetenskapliga institutets skriftserie nr 7/2004, Diakonivetenskapliga institutet, Uppsala.

2005

  1. Antoni, M., Nilsson-Witell, L. and J. Dahlgaard (2005) "Inter-Project Improvement in Product Development", forthcoming in听International Journal of Quality and Reliability Management, Vol. 22, Issue 9.
  2. Echeverri, P. (2005) "Video-based Methodology: Capturing Real-time Perceptions of Customer Processes",听International Journal of Service Industry Management.听Vol. 16, No. 2, p. 199-209.
  3. Edvardsson, B, A. Gustafsson and I. Roos (2005) "Service Portrays and Service Constructions 鈥 A Critical Review Through the Lens of the Customer",听International Journal of Service Industry Management, 1(16): pp 107-121
  4. Edvardsson, B, and Nilsson-Witell, L, 2005, Identifying Satisfiers and Dissatisfiers in the Service Encounter,听The Asian Journal on Quality, Vol 6, No 1, pp 8-23.
  5. Edvardsson, B, Enquist, B, and Johnston, B. (2005) "Co-Creating Customer Value Through Hyperrelaity in the Pre-purchase Service Experience",听Journal of Service Research听2005.
  6. Edvardsson, B. (2005) "Service Quality: Beyond Cognitive Assessment, A Guru鈥檚 View",听Managing Service Quality听Vol 15, No 2, pp 127-131.
  7. Enquist, B., Johnson, M. and Cam茅n, C. (2005) "Contractual Governance for Sustainable Service",听Qualitative Research in Management and Accounting, Vol 2, No 1, pp 29-53.
  8. Eriksson, B, Larsson, P and Saruckij, M. (2005) 鈥滲usiness Start-up Motives and Satisfaction Among Swedish Self-employed鈥 in听World Review of Entrepreneurship, Management and Sustainable Development听(forthcoming).
  9. Gustafsson, A., M. D. Johnson and I. Roos (2005) 鈥淭he Effects of Customer Satisfaction, Relationship Commitment Dimensions and Triggers on Customer Retention,鈥澨Journal of Marketing, Volume 69, Number 4 (October) CRM Special Section.
  10. L枚fgren, M. (2005). 鈥漌inning at the first and second moments of truth: an exploratory study鈥,听Managing Service Quality,听vol. 15, no. 1, pp. 102-115.
  11. L枚fgren, M. and Witell, L. (2005). 鈥淜ano鈥檚 theory of attractive quality and packaging鈥,听Quality Management Journal,听vol. 12, no. 3, pp. 7-20.
  12. Matthing, J., P. Kristensson, A. Gustafsson, and A. Parasuraman (2005) 鈥淣ew Service Development: A Matter of Finding Innovative Users,听Journal of Services Marketing.
  13. Nilsson-Witell L. and Fundin, A. (2005) "Dynamics of service attributes: A test of Kano麓s theory of quality",听International Journal of Service Industry Management, vol. 16, No. 2, pp 152-168.
  14. Nilsson-Witell, L., Antoni, M. and J. Dahlgaard (2005) Continuous Improvement in Product Development: Improvement Programs and Quality Principles,听International Journal of Quality and Reliability Management, Vol. 22, Issue 8, pp 753-768.
  15. Roos, I., Gustafsson, A. and Edvardsson, B:(2005), 鈥淭he Role of Customer Clubs in Recent Telecom Relationships,鈥澨International Journal of Service Industry Management听16 (5) 2005.
  16. Sk氓l茅n, P. and Strandvik, T. (2005) "From Prescription to Description: A Critique and Reorientation of Service Culture",听Managing Service Quality听15(3): 230-244.
  17. Sk氓l茅n, P., Quist, J., Edvardsson, B. and Enquist, B. (2005) 鈥楾he Contextualization of Human Resource Management and Quality Management - A Sensemaking Perspective on Everybody鈥檚 Involvement鈥,听International Journal of Human Resource Management听16(5) 736-751 .

2004

  1. Friman, M. (2004) "Implementing quality improvements in public transport".听Journal of Public Transportation,听Vol 7, issue 4, pp 49-65.
  2. Friman, M. (2004) "The structure of affective reactions to critical incidents".听Journal of Economic Psychology,听25, 331-353.
  3. Gustafsson, A. and M.D. Johnson (2004) "Determing Attribute Importance in a Customer Satisfaction Model",听Journal of Service Research, vol 7, pp 124-141.
  4. Gustafsson, A., Roos, I., and B. Edvardsson (2004) "Customer Clubs in Telecommunications - A Relationship Marketing Perspective".听Managing Service Quality,听14(2/39), pp 157-168.
  5. Kristensson, P. and Norlander, T. (2004) "The Creative Product and Process in Computer-Mediated Groups".听Journal of Creative Behavior.
  6. Kristensson, P., Gustafsson, A. and Archer, T. (2004) "Harnessing the Creative Potential among Users",听Journal of Product Innovation Management, 21 (1) 4-14.
  7. Matthing, J., Sand茅n, B. and B. Edvardsson (In press) "New Service Development: Learning from and with Customers".听The International Journal of Services Management.
  8. Nilsson-Witell, L., Antoni, M. and J. Dahlgaard (2005) "Continuous Improvement in Product Development: Improvement Programs and Quality Principles".听International Journal of Quality and Reliability Management, Vol. 22, Issue 6.
  9. Roos, I., Edvardsson, B., & A. Gustafsson Customer (2004) "Customer Switching Patterns in Competitive and Non-competitive Service Industries".听Journal of Service Research, 6(3), pp 256-271.
  10. Roos, I., Gustafsson, A. & B. Edvardsson (2004) "The Role of Customer Clubs in Recent Telecom Relationships".听European Journal of Marketing.听
  11. Sk氓l茅n, P (2004) 鈥淚nstitutionalization, subjectivity and institutional contradiction: The disciplinary power of TQM鈥.听Nordic Organization Studies.
  12. Sk氓l茅n, P. (2004) "New Public Management Reform and the Construction of Organisational Identities".听The International Journal of Public Sector Management听17(3): 251-263.
  13. Sk氓l茅n, P., Quist, J., Edvardsson, B., and Enquist, B., (2004) "The Contextualization of Human Resource Management and Quality Management - A Sensemaking Perspective on Everybody麓s Involvement".听The International Journal of Human Resource Management.

2003

  1. Bj枚rlin Lid茅n, S. and Sk氓len, P. (2003) "The effect of service guarantees on service recovery",听International Journal of Service Industry Management,听Vol 14 (1) pp 36-59
  2. Edvardsson, B, and Gustavsson, BO (2003) "Quality in the work environment: a prerequisite for success in new service development",听Managing Service Quality, Vol 13 (2) pp 148-163
  3. Edvardsson, B. and Bj枚rlin-Lid茅n, S. (2003) "Customer Expactations on Service Guarantees",听Managing Service Quality, Vol 13 (5) pp 338-348
  4. Edvardsson, B. and Roos, I. (2003) "Customer Complaints and Switching Behavior- A study of relationship dynamics in a telecommunication company",听Journal of Relationship Marketing,听accepted for issue 2 or 3 in 2003.
  5. Eriksson, Birgitta and Patrik Larsson (2003) 鈥淭he Swedish Start-up Grant 鈥 A Qualitative Study of Success and Failure鈥 In Forum Empresarial. Admistraci贸n de Empresas. Vol. 8, no. 1.
  6. Friman, M. and Edvardsson, B. (2003) "A content analysis of complaints and compliments",听Managing Service Quality, Vol. 13 (1).
  7. Fundin, A. and Nilsson, L. (2003) "Using Kano鈥檚 theory of attractive quality to better understand customer experiences with e-services".听Asian Journal on Quality,听vol. 4, No. 2.
  8. Gustafsson, A., Nilsson, L. and Johnson, M. (2003) "Quality Practices in Service Organizations",听International Journal of Service Industry Management. Vol. 14(2) pp 27-38
  9. Johnson, M. D. and Nilsson, L. (2003) "The Importance of Reliability and Customization from Goods to Services,听Quality Management Journal,听Vol. 10 (1).
  10. Kristensson, P. and Norlander, T. (2003) "The Creative Product and Process in Virtual Environments",听Creativity and Innovation Management, 12 (1) pp 32-40.
  11. Magnusson, P., Matthing, J. and Kristensson, P. (2003) "Managing User Involvement in Service Innovation",听Journal of Service Research.

2002

  1. Dahlgaard, J. J. and Nilsson, L. (2002) "Understanding Excellence: Benchmarking Performance and Identifying Improvement Areas",听European Quality, Vol. 9 (4) pp 88-100.
  2. Edvardsson, B. and Enquist, B. (2002) "Service Culture and Service Strategy - The IKEA Saga",听The Service Industry Journal., Vol. 22 (4).
  3. Eriksson, B. och Larsson, P. (2002) "Starta eget-bidrag - en kvalitativ studie av framg氓ng och misslyckande",听Arbetsmarknad och Arbetsliv, Vol. 8 (1), Stockholm: Arbetslivsinstitutet.
  4. Friman, M., G盲rling, T., Millett, B., Mattsson, J., & Johnston, R. (2002) "An analysis of international business-to-business relationships based on the commitment-trust theory",听Industrial Marketing Management. Vol. 31, 403-409.
  5. Gustafsson, A. and Johnson, M. (2002) "Measuring and Managing the Satisfaction - Loyalty - Performance Links at Volvo",听Journal of Targeting, Vol. 10 (3), pp 249-258.
  6. Johnson, M. D., Herrmann, A. and Gustafsson, A. (2002) "Comparing Customer Satisfaction over Industries and Countries",听Journal of Economic Psychology, Vol. 23, pp 749-769.
  7. Kristensson, P., Magnusson, P. and Matthing, J. (2002) "Users as a hidden resource for creativity. Findings from an experimental study on user involvement".听Creativity and Innovation Management, Vol. 11 (1), pp 55-61.
  8. Liljander, V. and I. Roos (2002) "Customer Relationship Levels-From Spurious to True Relationships".听Journal of Service Marketing, Vol. 16, No. 7, pp 593-614.
  9. Nilsson, L., Elg, M. and Bergman, B. (2002) "Managing Ideas for the Development of New Products",听International journal of Technology Management,听Vol. 24, (5/6), pp 498-513.
  10. Roos, I. (2002) 鈥淢ethods of Investigating Critical Incidents: A Comparative Review鈥, Journal of Service Research, Vol. 4(3) February, pp. 193-204.
  11. V盲stfj盲ll, D., Friman, M., G盲rling, T., & Kleiner, M. (2002) "A Swedish mood adjective scale derived from the affect circumplex",听Scandinvian Journal of Psychology. Vol. 43, pp 19-31.

2001

  1. Edvardsson, B. and Roos, I. (2001) "Critical Incident Techniques -Towards a framework for analysing the criticality of critical incidents",听International Journal of Service Industry Management. Vol. 12 (3-4), pp 251-268.
  2. Edvardsson, B. and Roos, I. (2001) "Customer Complaints and Switching Behavior",听Journal of Relationship Marketing, Jan.
  3. Friman, M., & G盲rling, T. (2001) "Frequency of Negative Critical Incidents and Satisfaction with Public Transport Services",听Journal of Retailing and Consumer Services. Vol. 8, 105-114.
  4. Friman, M., Edvardsson, B., & G盲rling, T. (2001) "Frequency of Negative Critical Incidents and Satisfaction with Public Transport Services",听Journal of Retailing and Consumer Services. Vol. 8, 95-104.
  5. Johnson, M. D., Gustafsson, A., Andreassen, T. W., Lervik, L. and Cha, J. (2001) "The Evolution and Future of National Customer Satisfaction Index Models",听Journal of Economic Psychology, Vol. 22 (2), pp 217-245.
  6. Nilsson, L, Johnson, M. D. and Gustafsson, A. (2001) "The Impact of Quality Practices on Customer Satisfaction and Business Results: Product versus Service Organizations",听Journal of Quality Management, Vol. 6 (1), pp 5-27.
  7. Norling, P. (2001) "Call Centre Companies and New Patterns of Organization",听Economic and Industrial Democracy,听Vol. 22 (1).

2000

  1. Edvardsson, B., Johnson, M. D., Gustafsson, A. and Strandvik, T. (2000) "The Effects of Satisfaction and Loyalty on Profits and Growth: products versus services",听Total Quality Management, Vol. 11 (7).
  2. Edvarsson, B. and Strandvik, T. (2000) "Is a Critical Incident Critical for a Customer Relationship?",听Managing Service Quality, Vol. 10 (2).
  3. Gustafsson, A., Ekdahl, F. and Falk, K. (2000) "Linking Satisfaction to Design - A Key to Success for Volvo".听Quality Management Journal, Vol. 7 (1).

1999

  1. Edvardsson, B. och Gottfridsson, P. (1999) "Relationsmarknadsf枚ring - syns盲tt, strategi eller verktyg?",听Ekonomiska samfundets Tidskrift, Vol. 52, tredje serien, pp 117-127.
  2. Ekdahl, F., Gustafsson, A. and Edvardsson, B. (1999) "Customer Oriented Service Development at SAS",听Managing Service Quality, Vol. 9 (6), pp 403-410.
  3. Gustafsson, A., Ekdahl, F. and Bergman, B. (1999) "Conjoint Analysis - A Useful Tool in the Design Process",听Total Quality Management, Vol. 10 (3), pp 327-343.
  4. Gustafsson, A., Ekdahl, F. and Edvardsson, B. (1999) "Customer Focused Product Development in Practice - A Case Study at Scandinavian Airlines System (SAS)",听International Journal of Service Industry Management, Vol. 10 (4), pp 344-358.
  5. Herrmann A., Johnson, M., Gustafsson, A. and Huber, F. (1999) "Transformation von Kundenzufriedenheitsurteilen in Produktqualit盲tsvorgaben",听Zeitschrift f眉r Planning, Vol. 10, pp 117-131.
  6. Herrmann, A., Huber, F., Gustafsson, A. and Vetter, I. (1999) "Ein integrativer Ansatz zur Produktentwicklung und Kunden-zufriedenheits-messung",听Contolling - Zeitschrift f眉r erfolgsorientierte Unternehmens-steuerung, Vol. 11 (11), pp 509-517.
  7. Roos, I. (1999) "Switching Processes in Customer Relationships".听Journal of Service Research, Vol. 2, No. 1, August 1999, pp. 376-393.

1998

  1. Edvardsson, B. (1998) "Causes of Customer Dissatisfaction",听Managing Service Quality, Vol. 8 (3).
  2. Edvardsson, B. (1998) "Service Quality Improvement",听Managing Service Quality. Vol. 8 (2).
  3. Edvardsson, B. (1998) "Relationsmarknadsf枚ring",听Relasjon, juni, pp 4-6.
  4. Friman, M., Edvardsson, B. and G盲rling, T. (1998) "Perceived Service Quality Attributes in Public Transport: Inferences from Complaints and Negative Critical Incidents",听Journal of Public Transportation. Vol. 2 (1)

1997

  1. Edvardsson, B. (1997) "Quality in New Service Development - Key concepts and a frame of reference",听International Journal of Production Economics,听Vol. 52 (1-2).
  2. Edvardsson, B., Larsson, G. and Setterlind S. (1997) "Internal Service Quality and the Psychosocial Work Environment: An Empirical Analysis of Conceptual Interrelatedness",听The Service Industries Journal,听Vol. 17 (2).
  3. Gustafsson, A. (1997) "The New Quality Tools",听Total Quality Management, Vol. 8 (2-3), pp 167-172.
  4. Gustafsson, A. and Johnson, M.D. (1997) "Bridging the Quality - Satisfaction Gap",听Quality Management Journal,听Vol. 4 (3), pp 27-43.

1996

  1. Bejou, D., Edvardsson, B. and Rakowski R. P. (1996) "A Critical Incident Approach to Examining the Effects of Service Failures on Customer Relationships: The Case of Swedish and U.S. Airlines",听Journal of Travel Research, Vol XXXV (1).
  2. Edvardsson, B. (1996) "Quality of Service: Making it really work",听Managing Service Quality, Vol. 6 (1).
  3. Edvardsson, B. and Olsson, J. (1996) "Key Concepts for New Service Development",听The Service Industries Journal,听Vol. 16 (2).

1991-95

  1. Edvardsson, B., Haglund, L. and Mattsson, J. (1995) "Analysis, planning, improvisation and control in the development of new services",听International Journal of Service Industry Management,听Vol. 6 (2), pp 24-36
  2. Edvardsson, B. and Scheuing, E. E. (1994) "Service Integrity",听Managing Service Quality, Vol. 4 (4) pp 24-31.
  3. Edvardssson, B., Nystr枚m, H. and Edvinsson, L. (1993) "Internationalization in Service Companies",听The Service Industries Journal, Vol. 13 (1).
  4. Edvardsson, B. and Matsson, J. (1993) "An Experienced-based Measure of Service Quality",听The Service Industries Journal, Vol. 13 (4).
  5. Edvardsson, B (1992) "Service Breakdowns - A Study of Critical Incidents in an Airline",听International Journal of Service Industry Management,听Vol. 3 (4).

1988-90

  1. Edvardsson, B. (1990) "Management Consulting - Towards a Successful Relationship",听International Journal of Service Industry Management, Vol. 1 (3)
  2. Edvardsson, B. (1988) "Service Quality in Customer Relationships: A Study of Critical Incidents in Mechanical Engineering Companies",听The Service Industries Journal, Vol. 8 (4).