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The CSL Faculty Network Members have announced that Crina Tarasi, Central Michigan University, Ruth Bolton, Arizona State University, Anders Gustafsson and Lars Witell, CTF, ¹û¶³´«Ã½, Sweden  are the recipients of the inaugural CSL Faculty Network Leading Edge Service Research Award to support their research project, "What drives the drivers of customer satisfaction?  Understanding how channel, service activity and country characteristics affect the drivers of customer satisfaction."   
Congratulations!