Research and politics meet in conversation about failure demand
2016-09-17Researchers Johan Quist and Martin Fransson have for several years studied failure demand in the public sector. The research is conducted within CTF, Service Research Centers鈥 network for public sector organisations, and has received much attention.
On August 17th, Johan Quist participated, along with Minister for Public Administration Ardalan Shekarabi, at a seminar at this year鈥檚 Kommek, a meeting place for people in finance and governance in municipalities, counties and regions. Their discussion was under the heading 鈥淲hen life doesn鈥檛 fit in a silo鈥 and raised the need for coordination from the citizen鈥檚 perspective, such as the meetings with various authorities and the potential of using service logic.
- It was a reflective conversation between research and politics where we in a constructive way tried to find understanding and possible ways forward. I presented examples of imperfect situations, meeting between citizens and public sector, which emerged from our research and we discussed them. It was very interesting to have the opportunity to discuss these issues with someone with good insights into the Government Offices鈥 way of working, says Johan Quist.