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Dr Yingzi Xu from Auckland University of Technology, New Zealand, is one of our visiting researchers right now. She is here to work with Professor Bo Edvardsson and Associate Professor BÃ¥rd Tronvoll and she will be staying for a month.

Yingzi's research interests lie in the area of service research, with a particular interest in customer switching behavior and service recovery. For more infomation please visit the Auckland University website