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The course consists of four modules:
Module 1: Quality management as a tool for strategic business development. Different perspectives on quality management are introduced and serve as a basis for problematising the company's development potentials.

Module 2: Servicizing in manufacturing companies is problematised with a special focus on customer satisfaction, design and tools for quality development.

Module 3: CSR as a global phenomenon. Different ways of organising, controlling and measuring sustainable development and constant change.

Module 4: In the fourth module the previous modules are brought together on the issue of how quality management and CSR together create a framework for sustainable and quality development.

Progressive specialisation: A1N (has only first‐cycle course/s as entry requirements)

Education level: Master's level

Selection:

Selection is usually based on your grade point average from upper secondary school or the number of credit points from previous university studies, or both.

This course is included in the following programme

• Master of Science in Industrial Engineering and Management (studied during year 4)