On June 10-13th about 200 researchers and practitioners from over 30 countries met at ¹û¶³´«Ã½ for QUIS13, The 13th International Research Symposium on Service Excellence in Management. During the three day symposium new research findings were presented and future research questions were discussed.
One of the keynote speakers was Gary Bridge, Cisco Systems, USA.
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The CSL Faculty Network Members have announced that Crina Tarasi, Central Michigan University, Ruth Bolton, Arizona State University, Anders Gustafsson and Lars Witell, CTF, ¹û¶³´«Ã½, Sweden are the recipients of the inaugural CSL Faculty Network Leading Edge Service Research Award to support their research project, "What drives the drivers of customer satisfaction? Understanding how channel, service activity and country characteristics affect the drivers of customer satisfaction."Â
Next week we welcome Janet R. McColl-Kennedy, Professor of Marketing, from The University of Queensland, Brisbane in Australia. She will be staying at CTF for two weeks. During her visit she will participate in a Advisory Board Meeting within the research profile SISB, Service Innovation for Sustainable Business, and to present at QUIS13.
Welcome to QUIS13 - The 13th International Research Symposium on Service Excellence in Management June 10-13 in ¹û¶³´«Ã½, Sweden!
Registration
Online registration will close May 31.
Register here
If you have questions regarding your registration, please contact the conference administration
E-mail konferens@kau.se
Phone +46 54 700 18 06
Program
We will start with a reception on Monday evening and sessions and social programs will continue until Thursday lunch.
This week Steve Vargo is visiting CTF. He will meet with the researchers at CTF and give a seminar on Service Innovation – a service dominant logic point of view.
Later this week he will give a seminar at CSI, Center for Service Innovation in Norway. Read more here.
Stephen L. Vargo is a Shidler Distinguished Professor and Professor of Marketing at the University of Hawaii at Manoa.
Angela Caridà , research fellow at University Magna Graecia of Catanzaro, Italy, will be visiting CTF during the next three months. This is her second time at CTF. She visited us during three months last year.Â
Angela Caridà have a Ph D in Economic and Management of Healthcare. Her main areas of interest are service innovation, interactive marketing and co-creation. In the last two years her research focus has been on the service innovation in healthcare.
Professor "Parsu" Parasuraman is visiting CTF at the end of this week.
On Thursday he will give a seminar at CTF on the theme "?Importance and Impact of Programmatic Research: Insights from My Service Research Journey". ?
On Friday he will be the faculty opponent for a dissertation with PhD Student Poja Shams. The dissertation "What Does it Take to Get your Attention?" is on the choices you make in stores. Read more about the dissertation here.
If a company wants to develop something radically new they shouldn’t listen too much to what the customer wants.
Article from BI Norwegian Business School
Read the article with our researchers Anders Gustafsson, Per Kristensson and Lars Witell here.
On March 1 Daniela Sangiorgi, researcher from Imagination Lancaster University in England, is visiting CTF. She conducts research on service innovation, service design, and service design as a changing tool in both public and private organizations.
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We welcome Ayako Taniguchi, Assistant Professor of Risk Engineering at University of Tsukuba, Japan, who will be visiting Samot, our Public Transport Research Group, until August 25th, 2013.
Ayako Taniguchi has been working at Tokyo Institute of Technology, and as an engineer in Nihon Data Service (Consultancy Company).
Read about our new Director, why you should spend your money on experiences instead of things, and more in our latest newsletter.
Go to CTF News no 6, 2012.
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On January 1st, 2013, Henrietta Huzell, lecturer and researcher in Working Life Science, will start her new assignment as the Director of CTF along with Professor Bo Edvardsson.
- I am really looking forward to becoming director of CTF, a recognized research environment with a good reputation and where the researchers themselves initiate and develop ideas together, says Henrietta Huzell.
The new role will be to focus the attention on what today both enable and limit the
Maria Colurcio, assistant professor of Management and Marketing at University of Magna Graecia di Catanzaro-Italy, is visiting us this week to meet with her collegua Angela Caridá and professor Bo Edvardsson.
Maria Colurcio obtained her PhD in Business and Administration in 2001. Her main areas of interest are service innovation, quality, and web marketing.
Bernard Cova is Professor of Marketing at Euromed Management, Marseilles and Visiting Professor at Bocconi University Milan and is visiting us this week to give a seminar on the topic of Working Consumers and to meet with the researchers at CTF.
Bernard Cova is a pioneer in the Consumer Tribes field since the early nineties - see his 2007 book co-authored with Robert Kozinets and Avi Shankar published by Butterworth-Heinemann -, his internationally-influential research h
