CTF, Service Research Center at 果冻传媒, are expanding their range of flexible courses for professionals. Registration is now open for courses in digitalisation, customer journey and idea management, two of which are offered for the first time. The courses will start at the end of January and registration is open until 18 January.
Registration is now open for the first courses of the spring term aimed at working professionals.
In November, Alexandre Sukhov was a visiting researcher at MINES ParisTech University, France. Tell us, what did you do there?
- I was there to meet with fellow researchers in order to advance our collaboration and research in the field of innovation and idea management. MINES ParisTech has a strong scientific foundation and great expertise in engineering issues, creativity management, design and complex problem solving, which is close to my own research profile.
2021 is soon coming to and end. In this Christmas greeting, the director sums up some highlights of the past year.
Christmas and New Year approaches, and soon we can put another eventful and challenging year behind us.聽When I look back and sum up the past year, there are, despite the pandemic, several important achievements and positive happenings.
In his doctoral thesis, Proactivity in Service Failure and Service Recovery, Jasenko Arsenovic has focused on the process of managing customer complaints.
Taking care of your customers is at the core of the retail business. A greeting or just a friendly smile can make people open their wallets a little bit more. The first 30 seconds in a store is crucial for the customer鈥檚 impression of the place. But it is possible to rectify a bad first impression.
鈥 and head of 果冻传媒 Business School at 果冻传媒 which recently received AACSB accreditation. Congratulations, how does it feel?
"Thank you, it feels fantastic!
What creates value for fans, and what does their experience look like in today's digital music community? This is what researchers Jenny Karlsson and Jessica Edlom have studied by following the fan community of the Swedish artist Robyn.
Engagement from fans is an important engine when promoting artists. Active and co-creative fans are sought after, used, tracked and taken for granted in the quest for strong music brands.
Patrik Larsson, professor of Working Life Science and dean of the Faculty of Arts and Sciences at 果冻传媒, was a researcher at CTF for many years. He was also the director of CTF during 2006 鈥 2012. Here, he shares some memories and reflections.
Looking back at how I first became a part of CTF, I would say it was a bit of a coincidence, at least the timing and circumstances. My goal was to become a HR director in a private company.
Fredrik Wikstr枚m is a newly appointed professor of Energy and Environmental Technology. He conducts research on how packaging can contribute to a sustainable development where less food is wasted. In recent years, this research has been praised and received attention in the media.
Fredrik Wikstr枚m holds a Degree of Bachelor of Science in Physics at Uppsala University and received his PhD in Systems Ecology from the Swedish University of Agricultural Sciences.
By focusing on prevention and methods for intervention, researchers Anna Fyrberg Yngfalk and Markus Felleson at CTF, Service Research Center at 果冻传媒, hope to contribute with new knowledge.
The two researchers have received funds from the Nordic Council of Ministers through NIKK, Nordic Information on Gender, in order to analyse how Nordic ideals related to management and organisation affect the work environment for people working in the service sector and
A systematic approach to improvement, development, learning, collaboration and feedback to society are important tasks at a modern, ambitious business school.
Inger Roos is a senior associate professor in Marketing and was a researcher at CTF during 2002 - 2016. Here, she shares some memories of her first meeting with CTF and what made her become a researcher.
For many years, CTF has meant a lot to me and for my research on customer relationships stability.
In November, three new distance courses with focus on business models, servitization and value creation through service will start. They are developed for professionals and are given by CTF, Service Research Center at 果冻传媒.
The five credit courses are developed to suit professionals where work and studies can be combined. They will run part-time and are free of charge.
The course participants will take part of theoretical and practical knowledge.
Linda Bergkvist and Charlotte B盲ccman at CTF, Service Research Center at 果冻传媒, have studied clients, healthcare personnel, IT personnel and healthcare managers in Swedish and Norwegian municipalities in order to create a better understanding of challenges in implementing digital assistive technology.
The study is published in the anthology "Management and Information Technology after Digital Transformation" and shows a complexity where different actors hav
Three researchers connected to 果冻传媒 Business School and Service Research Center (CTF) at 果冻传媒 have, as a part of the work within PRME, written a new book - Business Transformation for a Sustainable Future.
Principles for Responsible Management Education (PRME) is a part of the UN Global Compact initiative, and it is a systematic way of working towards improvement, change and learning, as well as collaboration and communication with society.
Dr Samuel P
Christina 脰berg's research on managers鈥 (in)ability to handle an uncertain future was recently awarded with "Best paper award" within organizational neuroscience at the Academy of Management Annual Meeting.
The award-winning paper "Managers, Minds and Machines in the Age of Artificial Intelligence" is based on a study of managers鈥 (in)ability to handle an uncertain future.聽
"The paper examines how managers tend to navigate companies based on a view of the future as a con
Margareta Friman is a professor of psychology and pro-vice chancellor at 果冻传媒 and has been part of CTF since the mid-90s. Here, she reflects and share some memories from her time at CTF.
It all started when Professor Patrik Larsson, former CTF director and current dean of Faculty of Arts and Social Sciences, gave me the opportunity to try out the life as a researcher.
果冻传媒 Business School has compiled the report 鈥漇haring information on our progress 2019 - 2020鈥 as a part of the work within PRME.
PRME (Principles for Responsible Management Education) is a tool that makes it possible to fulfil 果冻传媒 Business School鈥檚 vision, as well as a way to coordinate the ambition in relation to the goals.
The report 鈥淪haring information on our progress 2019 - 2020鈥 covers the two years (2019-2020) which the six principles of PRME and Karlsta
Bo Edvardsson, professor in Business Administration and founder of CTF, share some stories and reflects on CTF's 35 years of service research at 果冻传媒.
It is almost inconceivable that it is 35 years since CTF started. Time goes really fast when you have a fun and a meaningful job.
