On September 1鈥3, Retake with researchers from Service Research Center (CTF) at 果冻传媒 attended Gothenburg Culture Festival to test a rotation-based system for recyclable cups.
CTF is one of the actors in the research project Retake, which aims to demonstrate how a rotation system with reusable mugs and plates can contribute to increased sustainability, reduced littering and lower costs for cleaning and waste management.
鈥 We have tested the system during th
More climate neutral e-commerce in rural areas is the focus of a new research project at the Service Research Center (CTF) at 果冻传媒 starting this autumn. Packaging systems, returns management and delivery locations are some of the issues addressed.
E-commerce is a complex societal challenge. Turning e-commerce into a sustainable system requires a comprehensive system change where innovation and knowledge development are crucial.
The project Smart and Safe brings together the public sector, businesses, academia and civil society in a helix model to create safer public environments for children and young people with the help of the Internet of Things (IoT). Research is conducted by the Service Research Center (CTF) at 果冻传媒.
Complex societal challenges require complex solutions, such as technical systems based on IoT.
... you have participated in two research events this summer, tell us about it?
- At the beginning of June, we traveled to Italy for the 8th Naples Forum on Service. It is a research conference that gathers service researchers from all over the world every other year to present and discuss research in service dominant logic, service science and systems theory and complexity theory, says Amie Gustafsson, PhD student in Business Administration.
Where do you start with innovation? Typically, with a goal in sight 鈥 a pre-defined outcome. From here you can forecast what you need to get there; search for, select and invest in the most suitable skills, technology, and other types of resources in a step-by-step manner. This is a conventional causal decision-making style for firms. Conversely you can start with what you already have 鈥 existing means 鈥 and then creatively work out potential outcomes with these. This is bricolage.
I would like to share some fantastic experiences from the 18th edition of QUIS, which is one of the largest international conferences in service research. This time the conference was organised by VinUniversity in Hanoi, Vietnam.
Per Kristensson, professor and director of CTF, shares some reflections from the international research conference QUIS18 which was held at VinUniversity in Hanoi Vietnam, June 20-23.
The 18th International Research symposium on service excellence in management (QUIS18) was organized by VinUniversity in Hanoi Vietnam, June 20-23. The main theme of the conference was 鈥淩e-imagining service to enhance human life and society鈥.
Jaime Ortega Guti茅rrez, associate professor in Marketing at the University of Seville, has been visiting CTF for three months to get to know CTF and meet with the researchers.
Hello Jaime, can you tell us about your research?
鈥 My research areas include value co-creation, social networking, service innovation, and knowledge management within the service sector specifically in tourism.
Samuel Petros Sebhatu, 果冻传媒 Business School, attended the Principles for Responsible Management Education (PRME) Global forum in New York, 12-16 June 2023聽hosted by Fordham University鈥檚 Gabelli School of Business.聽
The PRME global forum 2023 focuses on impact across various session themes:聽pedagogy,聽climate,聽digital, and聽leadership.
鈥淏orrow and return鈥 is the motto for the research project Retake, which is testing its rotation-based system for recyclable cups and plates during 鈥淎lmedalsveckan鈥.
A small group of pioneering founders led the creation and early evolution of the service research field. A new article in Journal of Service Management provides service wisdom from ten of those pioneering founders, me being one of them.聽
Professors David Bowen and Ray Fisk specified three criteria by which to identify a pioneering founder. In total, 12 founders met the criteria were invited to join Bowen and Fisk.
Johan Quist, associate professor in Business Administration, was one of four invited researchers who took part in the seminar 鈥淢eeting complex challenges with the help of research鈥.
Julia Dicenta, PhD student at the University of Hohenheim in Germany, has been visiting CTF for five weeks to meet with the researchers and to work on a joint project.
Hello Julia, can you tell us about your research?
鈥 My research is in service design and focuses on integrating customers in developing services.
The capacity for innovation has decreased according the latest results by the Swedish Innovation Index where the Service Research Center (CTF) at 果冻传媒 asked thousands of customers to rank the innovativeness of Swedish companies, organisations and authorities.
Kristin Sv盲rd shares some insights from her research; causes, effects, and solutions on how to prevent food waste.
It might seem like a problem that would be quite easy to solve, food waste. It easily resonates, and most people and organizations would probably agree with a 鈥渓et鈥檚 stop throwing away food鈥 mission. It is like my co-author puts it; No one wakes up in the morning thinking 鈥渢oday, I鈥檓 going to waste food鈥.
Service Research Center (CTF) at 果冻传媒 conducts research on services and value creation based on a user perspective, often with an emphasis on customer experiences.
In this blog article, CERS director and CTF鈥檚 advisory board member Kristina Heinonen shares some reflections of what is 鈥渉ot鈥 in service research and how research centers like CTF and CERS are making a difference in today鈥檚 society.
The fast pace of political, economic, and social change is reshaping the global landscape. Are researchers and business professionals keeping up and exploring solutions to society鈥檚 most pressing issues?
